PN
Patricia N
Active since Jan 2018
14
Reviews
0
Industries
Reviews
14 reviews2 months ago
AEG has no after sale support
I bought an AEG 5 burner gas stove in August/September 2024 valued at R14 000. This R14000 item is sitting on cheap and weak plastic legs. One leg broke. Makro sales the stoves only but not the spare parts. Makro referred me to one shop who referred me to another. I didn't get the leg. I was given Kwikot number as the AEG number. Kwikot told me that they dont have the legs anymore. I was thinking l am talking to AEG so l asked to speak to the manager. He was in a meeting on all 3 days that l called. Instead l was asked to send an email. On the third day l found out that the reason for the email is not to help me get the part but so that they can respond to me in writing. Do not buy AEG products. There is no after sale support
0 replies
9 months ago
No plumber sent for a geyser burst/leak.
I reported a geyser burst/leak at 9.40am on 11 July 2025. I was told they were verifying cover and thereafter appoint a service provider. 3 hours later l sent a whatsapp to the agent telling her that no one has contacted me and that's bad service. She was going to sort it out. By end business she told me to use my own service provider. I told her that last time l tried l couldn't get anyone who charges their rates, she must get me their approved service provider. She sent me a contact number of their provider. I didn't contact the provider because l think she should do it. Can Santam please send us a plumber. Thank you.
112 replies
9 months ago
Looking for where to book a Dell laptop that stopped working.
I have a Dell laptop that stopped working. I have been calling Dell on 0800167000. The voice service won't put you through. They want order numbers, service numbers and it hangs up. Can someone call me from Dell. I have just realized that HP support is first class.
0 replies
11 months ago
Thank you CAP
Twice I have accidentally left my gate open and CAP have spotted it during their patrols. Today they tried calling me but l didn't pick. They closed my gate( l didn't even know that that could be done) so that my dogs wouldn't go out. And they sent me a msg. I honestly think CAP is the best security company ever. They do their job so well and they are ALWAYS ever so professional.
0 replies
14 months ago
Hassle-free pet claim
I recently put in a claim for my pet. They kept calling me to submit my claim. Once submitted the paid quickly, hassle free.
53 replies
21 months ago
Poor quality at high prices
I have been a woolies shopper for over 20 years. For many years they delivered on their quality promise. But over the past few years their quality on clothing has gone down but their prices haven't. I have gotten frustrated with their clothing and shoes quality. I have in my closet Woolies shoes over 10 years old, well worn but and in good condition. I also have Woolies shoes hardly worn and disintegrating. It's a pity l have thrown away a lot that l should have taken back. I took back a pair of boots that they said it's 2022 stock and they can't help because it's over 6 months. Their quality promise is only good for 6 months. The reason l took the shoes is because since Covid lm working from home so l don't wear my clothes as much as l used to. l have worn at the most 10 times and they are torn. I took them back because l have thrown away a few pairs of morning shoes with broken soles broken after a few months of use. Subsequent to taking the shoes back l checked my winter shoes in my cupboard that l am not wearing. My discovery is shocking. At Woolies Greenstone where l spoke to Karabo l was told that they don't send quality queries to head office anymore. I wanted the shoes to back to their buyers so that they can see the inferior quality merchandise they are giving consumers at such exorbitant prices. I would like Woolies head office to arrange pick up of a few pairs shoes l want them to have a look at. I am not looking for refunds, l want them to see what they are putting their name on.
0 replies
27 months ago
VAT NOT REFLECTED ANYWHERE ON TGE QUOTATION
They issue quotations exclusive of Vat and the Vat amount or inclusive amount is reflected no where on the quote. This is a contravention of the VAT act 89 of 1991. You are required to pay 50% upfront and when you go to collect the invoice has an outstanding amount more than the 50% you paid. On enquiry that is when you are told that its including 15% VAT. I am going to report them to SARS.
116 replies
46 months ago
MTN MTN advertised an HP Core i7 laptop in their special deals booklet
MTN MTN advertised an HP Core i7 laptop in their special deals booklet. Since 1July 2022 l have been to 4 stores and they don't have stock. The stores said l can get it direct from MTN. I called MTN this morning and they don't have stock. So l have wasted time and fuel because of MTN's false advert. Not fare at all.
0 replies
56 months ago
Libcare Discovery Administration I have been on Libcare for 13 years
Libcare Discovery Administration I have been on Libcare for 13 years.ln all these years I never Recieved smss, emails and calls from service providers. Discovery became Libcare administrators in June 2021 and this scheme doesn'twork anymore. They take months to pay service providers. They take months to to refund claims. I have called as many as 6 to 8 times for an account to be paid. One service provider was told Libcare was going to pay me for an R8000 claim that the service provider submitted a claim for. One amount was actually paid to me although the claim was submitted by the service provider. After incurring Bank charges l must now transfer the funds to the service provider. Why?? I did a covid test on the 16th of June, Lancet is still not paid. Lancet sends me the invoice and l forward it to Discovery but nothing is done. l have to call multiple times fir my own refunds. After escalating one refund today l got an email that they are part refunding me. Why? A bunch of queries have now been fixed but after weeks and many calls. I don't have that time. Libcare please fix this. We can't go on like this. I have asked Discovery over and over to speak to Libcare management and they won't give me the contact details. The Libcare number on Google goes to another company. Libcare please share correct contact details on Google. Not the Discovery ones.
0 replies
64 months ago
Stuck in Harare because Travelstart booked an unreliable airline
I booked a return ticket from South Africa to Zimbabwe through Travelstart with Fastjet airline. Going was no problem. On Returning l showed up at Harare Airport yesterday 17 Jan 2021 for the 18.00hrs flight only to be told all flights are gone. I had no access to emails and when l eventually got access l saw Travelstart sent me an email advising me of the time change but the departure was still 18.00hrs on the 17th Jan. When l contacted them they said 'We have noted that your ticket has been marked as flown.' How could l possibly have flawn when l got there after the plane had gone? Their last response was we are in contact with the airline at 10.17 am and thereafter they have ignored all emails. I didn't need to monitor my emails because the ticket said nothing about the airline changing times whenever they wanted. I'm stuck in Harare and Travelstart has ignored me. I need to speak to someone in authority so they can get me back home. Can someone from Travelstart call me on +263 77 401 9982
305 replies
Review Distribution
5 Star
2 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.142857142857143%)
1 Star
11 (78.57142857142857%)