RN
riyaaz N
Active since Jan 2018
10
Reviews
0
Industries
Reviews
10 reviews16 months ago
Pathetic information
We called in to make an appointment for our year end function for 10 people, we specifically asked of they are Halaal or Halaal friendly, the person that took the booking confirmed they are Halaal friendly, but when arriving by the place as requested the halaal menu, it was told to us it's only one menu and the bacon that is on what we want to order can be changed with chicken or beef, when asked is the chicken and beef prepared on the same grill the waiter could not answer. Could also not tell us if the beef is halaal, don't think they know what Halaal friendly means, please be careful for booking for muslim staff. As we had to leave and get a new venue last minute. Very disappointed and very bad communication between the front desk giving the incorrect info to client, looks like they just want the busy. The waiter told us the muslim staff can order a salad thst is halaal....what a joke.
0 replies
19 months ago
Pathetic customer service, *****
I full agree with everyone that gave 1 star about the penalties that SABC charges the customer for no reason as their system is flawed. I have been emailing and calling the SABC since May trying to find out why am I getting all these calls and smses, to be told I never paid I send my POP, and in the 4 September I call and spoke to a consultant she promised the issue will be escalated and I'll be contact today the 16 Sep I received another SMS from Nudebt stating I owe R150, but I already paid my R265 the annual fee. I called in to explain my issue to be told on the system I owe R80, and it must be paid the consultan Wandile was so unhelpful and rude doesn't even give a person a chance to explain, I told him that I'm been email to 4 different email address of SABC and never receive any feedback, all he said they will respond, after how many months do they respond, all he said I must be patient. This is a joke and terrible customer service. Like all the pple they complained not once did the SABC respond or acknowledge these complain. Some how these issues must be taken further.
0 replies
28 months ago
Pathetic after service, dishonest
I have and Jet account that was part of Edgar's. TFG took Jet over seemed that was a great move. Now RCS is handling the Jet account in behalf of TFG to my understanding. But when logging an compliant you get the run around, saying you must contact TFG, and then TFG tell you to contact RCS. This complaint is going on since 2022. I noticed I'm been billed for a Edgars club life fee, this was in 2022 I asked for it to be cancelled and removed from my statement as they are not part of Edgar's anymore so the benefit does not stand.it was confirmed that it was cancelled. They how ever said they can't reverse the charges, that I was fine with in the end. BUT now I see I'm still been charged for the same thing, I send emails to RCS and TFG but no reply at all. I want all those amounts to be reversed since the month it was confirmed that it has been cancelled. I have the email confirming it has been cancelled. And would like a customer agent to call me as well. This is pathetic feom such big companies. How much extra money are they charging clients without them knowing and there is no benefit to it. How are they calling it Edgar's Club life fee but have noting to do with Edgar's.
0 replies
32 months ago
Terrible customer service and over charged.
I'm on the rain 1 package, but been charged R759, and it's been advertises for R559. I have logged so many tickets from Rain to call me back but have never been contact from Rain. All I want os to pay R559 as that what is been advertised.
0 replies
36 months ago
Pathetic service and after service
My Father has a wifi contact with Telkom for years now, but since last year after been forced to upgrade and not everything been explained to him properly him been 74 years old. Now that his monthly bills are coming and it was not the amount discussed, we trying to get this sorted out everytime we go into a branch it is told to us to phone the call centre, we be trying to get hold on the call centee for days now with no luck. We sent email with no reply from telkom. His contact had to be R399 and the bill is now R647, and this is for a pensioner. I'll like some one to give me a call on this matter. 0847004424. So we can sort this out
0 replies
52 months ago
Huawei canal walk, terrible customer service
Hi, I visited the canal walk branch this evening to be assisted by consultant Miche, that was just a waste of time, she had no customer service, could not answer any of my question that I was asking. I had my screen and battery replaced 29-05-2021 and all I wanted from Huawei is to find out why is the screen giving me problems as well as the battery only lasting 12 hours. All Miche wanted to do is book the phone in and tell me that the screen and battery needs to be replaced, how can I want to replace it after 7 months. Her customer service was pathetic, went she took my till slip she went to the back and banged the door close. The customer before me was also highly upset by Miche. We went to new Huawei store and Jacky there was such a pleasure to deal with, she advised us what must happen with the phone and told us to come to her tomorrow and she will sort us out. MICHE IS GIVING HUAWEI A BAD NAME. She has a bad attitude and does not belong dealing with customers.
0 replies
70 months ago
Shocking customer Service
I was in contact with cellc for an upgrade, I had a query for them to better the upgrade, this was in the beginning of June 2020,everytime I was told they will escalated my query and get back to me, I'm still waiting for feedback. This morning 16th july I called again and was assisted by Clive that could not really help me when asking to speak to a supervisor, I was told there was no supervisor and the supervisor starts at 13h00,i told Clive to get the supervisor to call me when he gets in the supervisor is Allen. I told Clive not to cancel my contract till I speak to the supervisor, he rudly put the call down and then I received a SMS saying my contract cancelation has been processed, I'm really not sure what is happening by CellC these days.
210 replies
74 months ago
Rcs - fraud department waste of time
Hi, fraud was done on my game account falling under RCS, the fraud happened in Wellington while I stay in Goodwood. Rcs request all the relevant documents to prove that u have the card in my possession. It was told to me 21 days then everything will be sorted out, that was the 15th of Feb 2020.till today no one from RCS ever contacted me, I called and emailed them a few times already. But RCS called me to tell me that I didn't pay my accounts full installment for the month. Everytime they still investigating.... They need to investigate what there staff is doing... As to my knowledge they not doing there work properly.... Very disappointing
105 replies
77 months ago
N1 CITY | SOS EYEWEAR - SHOCKING CUSTOMER SERVICE
The Managers of the stores need to teach there staff customer service, as this is going to give N1 CITY MALL A BAD NAME. Visiting the mall on the 29 Dec 2019 I wanted to purchase a pair of sun glass from SOS Eyewear, the kiost opposite ABSA bank, when getting there 16h00 the lady that was on duty was so rude just saying she is closed and walked awayed saying go to the other kiost. I just came from that kiost and there was no staff memeber on duty there. Im sure the kiost should not be closing at that time especially it been festive season and peak sales period. To loose a sale just like that. I would like the owner or manager of SOS EYEWEAR to get in contact with me.
0 replies
100 months ago
Smart shopper points -
I would like to thank the Pick n Pay team for returning my smart shopper point that was removed end of Dec 2017, I spent the points once it was returned. You just need to inform customers well in advance that there points are going to expire, so we can use it. I hope that this will happen an then you will keep all your loyal customer happy.
105 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (90%)