KS
Keabetswe S
Active since Feb 2018
47
Reviews
0
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Reviews
47 reviews1 month ago
Spark Weltevreden Park
I am extremely disappointed with the way the principal at SPARK Weltevreden Park handled a simple but important concern regarding my niece’s lost school jersey. The jersey went missing on a Tuesday. My sister contacted the school and even went there in person the same week to try to locate it. Instead of receiving assistance, she was told to simply check the lost-and-found and take any jersey that might fit. This approach raises serious concerns because it suggests that another child could easily take someone else’s uniform and be told to “find any jersey that suits,” which is unacceptable. When I escalated the matter to the principal, I expected leadership and problem-solving. A simple step such as sending a message to parents to check whether anyone might have taken the wrong jersey could have helped resolve the issue quickly. Instead, the response I received focused only on policy and ignored the actual concern being raised. What was particularly disappointing was the tone of the response and the decision to copy additional people into the email without first addressing the concern properly. It came across as dismissive rather than supportive. A school’s leadership sets the tone for how parents and learners are treated. As things stand, this experience has left me worried about my niece’s future under the current leadership. I hope the school reflects on how concerns from parents are handled and prioritizes respectful communication and practical solutions.
53 replies
1 month ago
Dismissive and Condescending Service
I’ve been calling since Friday!! I am extremely disappointed with the service I received TODAY !!I was repeatedly told, “that’s what policy advises,”by the manager with no effort to actually understand or resolve my situation. Policies are important, but so is being human. Customers should not feel dismissed or reduced to a script. Very disheartening experience.
53 replies
2 months ago
Unacceptable Handling of Quality Complaint
I am extremely disappointed with the service I received from Bash regarding a quality issue with a T-shirt I purchased. I raised a concern about the poor quality of the item. I clearly stated that I actually liked the T-shirt, but the quality was not acceptable. Instead of properly addressing this concern or offering any form of compensation, I was told to return the item to the nearest store for a replacement or refund. What makes this even more frustrating is being told that I would then need to wait up to 14 days for a refund, with no clear explanation as to why this applies when the issue is related to product quality. This response did not address my original concern and showed little regard for the inconvenience caused. The handling of this matter has been unacceptable, and I expected much better customer service from a brand of this size. I hope Bash reviews how quality complaints are handled and treats customers more fairly going forward.
0 replies
4 months ago
Delivery company is failing MTN
I am writing to formally raise a concern regarding the delivery process of my recently approved MTN contract and to request MTN’s assistance in addressing issues caused by the delivery company assigned to my order. I would like to start by noting that the gentleman I spoke to from MTN yesterday was extremely pleasant, professional, and welcoming. He clearly explained the contract process, required documentation, and advised that the delivery company would contact me to finalize delivery arrangements. My experience with him was excellent and aligned with the level of service I expect from MTN. Unfortunately, my issue arises with the delivery company. I was contacted by a lady from the delivery team who confirmed that my device would be delivered in Braamfontein between 11:00 and 13:00, taking into consideration that I would be at work by 12:00. This arrangement was agreed upon. However, this morning I received a call from the delivery driver shortly after 09:00, stating that he was ready to deliver as he operates in Braamfontein between 09:00 and 11:00. This was completely different from the time confirmed with me. I informed the driver that incorrect delivery times had been communicated to me. When I contacted the call centre for assistance, I unfortunately encountered an agent whose conduct was unprofessional, condescending, and dismissive. She repeatedly stated that she did not understand my explanation, spoke to me in a disrespectful manner, and when I requested to speak to another consultant, she ended the call. Upon calling again, the same attitude continued before I was eventually transferred to another department. I am a paying customer, and I expect to be treated with respect at all times. I believe MTN should be made aware of the conduct of the delivery company and the impact this has on the overall customer experience. I respectfully request that: The call I made today be reviewed. Feedback be provided to the agent involved regarding her conduct. MTN engages with the delivery company to ensure clearer communication and professionalism going forward. My delivery arrangements be clarified and resolved without further inconvenience. I trust that MTN will look into this matter seriously, as my intention is not to discredit MTN’s internal service, but to highlight issues caused by the delivery process that require MTN’s attention.
0 replies
4 months ago
Rude elder agent from Dsv
I am writing to formally lodge a complaint regarding the poor service I experienced during the delivery process of my recently approved MTN contract, as well as the unacceptable conduct of one of your call centre agents. After my contract approval, I spoke to a very professional and helpful gentleman who clearly explained the required documentation and advised that the delivery company would contact me to finalize delivery details. I was later contacted by a lady from the delivery team who confirmed that my device would be delivered in Braamfontein between 11:00 and 13:00, taking into account that I would be reporting for work at 12:00. This arrangement was agreed upon. However, this morning I received a call from the delivery driver shortly after 09:00, informing me that he was ready to deliver as he operates in Braamfontein between 09:00 and 11:00. This was completely inconsistent with what had been communicated to me. I explained to the driver that I had been given incorrect delivery times. I then contacted your call centre for assistance and unfortunately encountered an agent whose behavior was extremely unprofessional, condescending, and dismissive. From her tone and approach, it was clear that she had no intention of assisting me. She repeatedly stated that she did not understand my explanation, spoke to me in a disrespectful manner, and when I requested to speak to someone else, she hung up on me. Upon calling again, she continued with the same attitude before transferring me to another department. I want to be very clear: I am a paying customer and I deserve to be treated with respect. At no point is it acceptable for an agent to speak down to a customer or make assumptions based on age or any other factor. The manner in which this agent addressed me was inappropriate and unacceptable and completely ruined what was initially a pleasant experience with MTN. I am requesting the following: That the call I made today be reviewed. That the agent involved be given formal feedback and corrective coaching. That clarity be provided regarding my delivery so this matter can be resolved without further inconvenience. I trust that MTN values customer service and will take this complaint seriously. I look forward to your response and a resolution to this matter. Kind regards, Keabetswe Sehume
0 replies
14 months ago
Discham pharmacists needs to get a new job
Discham in Braamfontein is a circus. I have a terrible headache that a pharmacists failed to attend to. I told the guy that I had a terrible headache and that I wanted the Ulcer pills (Sun Phama)that were on their tv display and the gut straight up told me that he can't see what I am talking about and gave me what he thought was "best" he showed no interest or whatsoever and his face was bored and irritated because of my questions. I spent R101 and now I need to see a doctor and pay more ??? What's the point of a having a pharmacists?even worse one that doesn't want to understand a person's illness ? I am very disappointed
0 replies
14 months ago
Take a lot agents don't read to understand the query
I am so frustrated by the agents attending to my query. I don't think they want to understand the query because I was very clear on the email I sent relating to the shoe rack and not having the original box of the item. It's the ignorance for me that's really throwing me off. My question hasn't been answered but emails are sent that don't answer my question. Can someone from take a lot please take time to read my email and understandable it please? Michael has done a really terrible job!the agent is ******** and not to mention Jarryd.c who failed to take over the escalation or whatever he was doing for Micahel. Appalling! Someone more trained and senior needs to take a look at an easy query which was made very difficult by useless agents.
0 replies
16 months ago
Horrible service
Debonairs braamfontein is a circus !!! Staff updated that my pizza wrap was ready for collection when I went to collect the staff member was busy flatting with two customers instead of telling me the food wasn't ready I waited .. the manager There is good as useless with disrespectful staff!
0 replies
19 months ago
Online order issue
I am on a call with the customer service representives and what appalling customer service! I called yesterday to chase on an order which was estimated to be delivered on or before 9th September. The first agent advised me to call the couriers myself as the couriers had some technical issues with the orders. So I asked why is it now my responsibility to call the courier when I am calling the store I purchased from ? The lady spoke over me and commended me to "Listen" with a tone that wasn't good. I asked to speak to a manager and she gave me a run around and eventually spoke to a manager. The manager is a good ****!! How do we promise customers a call back and never attend to it? Both the manager ans agent fogged me off yesterday. Today I called again. Not once but thrice. First call was on mute, second call the agent took my order number and put me on mute for 3 minutes and this one I am on the line with has kept me on hold as I asked to speak to the manager. What training is offered to these agent? Are they given proper customer service training? I want someone to contact me and explain what in the hell is going on with these nasty agents ? It's disgusting. I want a copy of all my call recordings as I want to take this further. I will go to the extend of blowing all your social media platforms. I want this attended to. There's no way agents are this comfortable disrespecting customers. What in the hell?
265 replies
21 months ago
Pick n pay Diepkloof square
I cannot express my disappointment with the service pick n pay offered my mother today. My mother is mourning process and cannot stand in long queues or get home before the sun sets. We have gone to many different malls and shops where my mum has always been given first preference because of the circumstances I have mentioned. We get to pick n pay Diepkloof and a young man asks the cashier to attend to another person who was after my mum and my mother asked if there was any humanity in what the young man by the name of Thabo is doing ? Thabo still didn't see anything wrong until I asked to speak to a manager. Thabo paged the manager who wasn't available and instead we were offered the most horrific person , Cairn or whatever his name is , has no respect or whatsoever for the customer , he doesn't listen instead is very quick to respond. I addressed a lot if concerns regarding the treatment my mum was given and he ,Cairn didn't care but wanted me to listen to what his saying. I am not crazy and for him to even make my mum and I seem crazy is appalling!Cairn couldn't even show any Ubuntu in a ****** black community There women mourning are given all the respect there is but the manager didn't even offer any apology and wanted me to listen. I want something done with this manager no one treats my mother that way. I will blow up all social media accounts until someone attends to this horrible experience!Cairn is a silly excuse of a human. He's inhuman is disgusting !!!!
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (2.127659574468085%)
3 Star
1 (2.127659574468085%)
2 Star
0 (0%)
1 Star
45 (95.74468085106383%)