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Patricia M
Active since Apr 2018
8
Reviews
0
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Reviews
8 reviews11 months ago
Beef patty undercooked
Bought a Wacky Wednesday an hour ago, when i got to my desk after a few bites, I realised that the burger is a little bit cold and when i looked, the patty is undercooked. I was really feeding my pregnancy craving. tried eating the other burger but also towards the end, it is also raw
0 replies
49 months ago
not happy
Good day I honestly do not like complaining but this is concerning, so i called the Kia Northcliff (19/04/2022) around 13:20 to get some advise on what could be the issue with my car. Yesterday in the morning as i was driving to work, my car (KIA Picanto 1.0 Street) lost power as i was driving on incline and there after regained the power, so i got to work about a minute after the car had that problem, so during my lunch break i decided to start the car and leave i to idle so that i can see if there is a problem since I realized that the idling was inconsistent. so the idling was very much inconsistent and then decided to call the dealership for advise, and the gentleman i narrated my story to immediately responded by saying it could be a Rat that ate my wire as this is a common issue around this time of the year. What i found strange was that 24hrs later i get that answer that a rat/s ate my wire and i need to pay for the repair. the last tome i used the car was on Sunday afternoon and the car was driving fine with no issues, then Tuesday morning, i started having rat issues. How come last year i never had Rat issue as it is common issue with your vehicles? the fact that one has warranty active but now due to Rats that i am not even aware of, one must pay? can someone please explain this as i truly do not understand
0 replies
70 months ago
Decoder issue
Can someone please advise as to why we pay must insurance for our decoders and when they break, you replace them with refurbished decoders that for some odd reason it is also broken, I took my explorer to the service centre in Randburg sometime in May 2020, the error message that was displaying stated that the hard drive is corrupted. they changed my decoder with a refurbished one that some odd reason stated giving me issues a month after receiving it, It now says the hard drive is corrupted. So I fail to understand how you replace a decoder with a non functioning one.
315 replies
76 months ago
Horrible business practice
Foschini handed over my account to MBD, been getting calls from them and arrangements were made, I fully paid up the account at the beginning of December 2019. I was told that I will receive my paid up latter after 7 days and my profile will be updated with the credit bureau on the 20th of December 2019, fast forward to today, my credit profile is still not updated and only received my paid up letter on the 7th of January 2020 after I had called them more than 4 times already requesting this. I have been calling MBD for a while now to ask them as to why my status has not been updated, guess what, their customer services department is not answering (011 560 4705). when you owe them, they call you, threaten you by taking you to court when they need their money but when they need to do right by you as a consumer(paying customer), they fail to do so. Why must I be calling them to get my status updated, they should have done that when they received their payment.
161 replies
94 months ago
Bad Service
At 13:14pm/ 26/07/2018 - I bought daily data worth of 150mb at 13:16pm I recieved a notification stating that i am left with 81mb, at 13:20, I recieved an sms stating that i am left with 4mb and around the same time I recieved an sms stating that my data has depleted. At 13:22pm I reloaded the same daily 150mb, at 13:22 I recieved an sms stating that my recharge was successful, at 13:25pm I recieved an sms stating that I have 81mb remaining, at 13:26pm I recieved an sms stating that i have 4mb remaining, I then recieved an sms stating that my data was depleted, that was at 13:26pm, So, I called the Call centre and spoke to Refilwe Baloyi who insisted that i check my data usage on my phone to see my usage, I explained to her that it is impossible that my apps could have depleted my data in less than 5min of loading data, I have been using the daily data for almost a week now and has never experienced such, I advised her of the predicument that I was facing however it felt like I was not acknowledged, she then got her Manager Desmond Rabalago to speak to me because I was disputing the TAT (72hrs), Speaking to this gentleman made me very irate because he kept on moving his mouthpiece up and down as if I was now starting to annoy him or something, I made him aware of this and his excuse was he was coughing but there was no sound of him coughing in the backround. I get that there is processes in place in order to assist customers better, but the manner of how the manager conducted himself on this call was pathetic, at some point he started to raise his voice at me and I still made him aware of that, I work in a call centre environment and I feel that if Refilwe and Desmond both listened to what I was saying, the matter would have been resolved differently, they would have picked up that there could have been an issue on their side however because they process driven, they failed to listen to me as their customer. What must happen now because I am not willing to load more data without knowing what could be the issue here. I do not want to have the same issue over and over again. The service that I recieved today was very pathetic, this was not a good customer experience what so ever.
53 replies
94 months ago
Chicken Licken and Oil change story......
Last night I went to Chicken Licken Crest to buy hot wing snack and rock my soul 3, long story short is that, the wings I was served tasted great however the chicken was not what I had purchased, I called the store and spoke to Cynthia ( store manager), she advised that they had changed their oil hence the reason why the chicken was not HOTT, she further more said that if I had came a week later, the chicken would have been HOTT as expected. The responses I got from her got me very worried about what we as customers consume, and worst part of it, I never got an apology but she accepted when I said to her I am bringing back the chicken because it is not what I bought, 1. Is not a health risk to not change oil consistently ( twice a week or something)? 2. Since when did oil seasons the chicken? is it not for deep frying?
0 replies
97 months ago
Poor service recieved
I am really not happy with the service received, last month I bought a Huawei P smart phone at Canal Walk Huawei store, I used my card to pay for the phone and the lady that was assisting me with the purchase advised me that their printer is not working and therefore she will email me my slip ( Proof of Purchase slip), I gave her my email address and guess what, I still have not received my invoice till today. I have been calling the Huawei customer care line and been told that they have sent it however nothing, I needed this for insurance purposes. Now my phone is not insured because of a mere invoice. This is truly tiring, I need to know who is going to be liable for any damages to my phone should anything happen to it now?
0 replies
97 months ago
Great service recieved
Earlier on today, I was at Game Cresta mall to buy ghost pops.. Since the cigarette was empty I decided to go and pay there. A lady by the name of Nokuthula was the cashier assisting me at the time, My God, such great service I received from her. She must be commended for her great customer service.
53 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)