CH
Catherine H
Active since Jul 2011
20
Reviews
0
Industries
Reviews
20 reviews3 months ago
Local Choice Waterstone: Best Pharmacy I've Ever Used
Five out of five stars for The Local Choice Waterstone in Somerset West, consistently. I just had a call from someone at the pharmacy to tell me an antihistamine I was really suffering without is back in stock. The stock shortage is international - it wasn't due to the pharmacy neglecting to order. They didn't need to specifically call me and tell me it was in, but they did, meaning I will be so much healthier than I have been since supply chains gave out late last year. Starting today. I was actually dreading 2026 - the medicine makes that much of a difference to my life.
0 replies
13 months ago
Exceptional customer service
Exceptional, and super quick, customer service. Thanks guys. (Naym and Grant.)
53 replies
16 months ago
STBB HELDERBERG A HORROR SHOW
TL;DR Dreadful overall but going to their office to sign documents felt like entering the last enclave of the Broederbond meets The Hills Have Eyes. I actually felt unsafe there and fled as soon as I could. Nightmare from day one. The app I was forced to use and pay for as a locked-in buyer is so poorly designed it came with an instruction manual, the conveyancing secretary I dealt with told me to read their endless badly written copy when I had questions, and some conveyancers shouldn't be allowed a client-facing role. The one assigned to me made signing transfer documents feel like an interrogation. He said, and I quote, 'Now where did the money [to buy property] come from?' After staring at me with a weird (dumbfounded?) expression for far too long. It was very uncomfortable and incredibly inappropriate. Of course I ultimately repeated what I'd written on the documents I'd sent in via the useless app. Are small cash purchases uncommon? Was it ***ism? Lack of social skills? The general lack of talent that makes legal work a not very lucrative career... for some? It's a pity. In return for what surely must be a questionable insistence on downloading and using an unwanted app I was given a very small amount of storage I could use over a lifetime. Questionable in terms of consumer rights... It was probably worth less than R5 on AWS. Also re the app, one more highlight. They claimed I was to use it as it was secure. Even when an app glitch meant I couldn't upload a document in the same format, via the same browser, as all the others, they were reluctant to let me use Gmail. I requested to use Gmail multiple times because the app added work for me instead of streamlining. They refused to allow it. The irony is, my Gmail account has two-factor authentication as a minimum. Of course their app does not. Despite apparent suspicions around the origin of my income they were, of course, quite happy to be overpaid for their shocking service.
0 replies
20 months ago
Nightmare trainee agent - please fix it
As a first-time home buyer I was really left in the lurch by the agent who sold to me. She was unavailable immediately after I signed the OTP, the conveyancers weren't interested in answering my questions, and she repeatedly gave me different dates for the sellers vacating (they are paying occupational rent). The only time I heard from the agent was when the conveyancers forwarded one of my questions to her. She wasn't able to explain the transfer process to me, or willing to, but neither were the conveyancers. The agent told me to ask the conveyancers, the conveyancers told me to read a library of information on their app, and there was nobody to explain the legalese to me. It was a nightmare but I really lost my patience recently. The sellers have stayed on in the property, paying occupational rent, pending finding a new place. All fine. I'd asked the agent a few times if she had a date for the sellers moving and each time she did. However, each date was different. Eventually she said we'd be sticking to the date on the contract, which meant renewing a lease and rearranging my life, but it was okay. At least I had a date. She was firm about it, she didn't say maybe, she said we would stick with the date. Only to change her mind again later. She didn't explain that the sellers had changed their minds, or miscommunicated, or at all apologise for or try to contextualise the repeated changing of dates. How could she, I suppose, when she barely communicated at all? I emailed her about it, very upset, and she made excuses. She wasn't accountable for her lack of availability and didn't acknowledge the major inconvenience she'd caused. Even if it had all been down to the sellers being unreliable, she did a terrible job. My frustration was warranted. I forwarded this all to management, asking for an apology and a way to hold her accountable for what she said in future. Somebody needs to help her do her job properly, and I need to not be messed around anymore. Management sent me an impossibly rude email in reply offering further excuses and no solutions. I since found the agent is a trainee and she clearly isn't being properly supported. Considering the state of her manager, it's no surprise. Seeff, is this normal? Will anyone ever apologise for the inconvenience? Will anyone ever offer that agent support in order to avoid upsets with future buyers? I hope so. I'd really appreciate hearing from you. You used to have a good reputation.
0 replies
23 months ago
Doesn't provide internet
The internet has been down for two days. Afrihost says it's Openserve, Openserve says it's Afrihost, nobody has an explanation or a solution.
0 replies
25 months ago
Great experience with an agent in the Helderberg
Liezl Naude gets five stars. She's prompt and on the ball but not at all pushy or intrusive. A pleasure to work with, as were two of her colleagues I also spoke to.
0 replies
33 months ago
'Lost' parcels - another terrible courier losing someone business
I've had countless good experiences up until now but something has changed with the courier service they use locally. Items have gone missing and the courier has no idea what's missing despite me telling Takealot very clearly. I'm beginning to doubt I'll ever get my parcels. Super disappointing to see the decline.
0 replies
35 months ago
Spam
I'll never use Hippo because I've not given them permission to contact me, yet they do. If they can't manage basic GDPR and marketing 101 I don't trust them with anything.
53 replies
36 months ago
Terrible courier - won't order online again until it changes
Please change couriers. Fastway are terrible. You've lost me until you do.
212 replies
36 months ago
Avoid MrP until they switch couriers
No SMS notification of delivery and no way to change delivery time. I'm not ordering clothing from MrP again until they switch couriers.
0 replies
Review Distribution
5 Star
5 (25%)
4 Star
0 (0%)
3 Star
1 (5%)
2 Star
1 (5%)
1 Star
13 (65%)