LG
Lance G
Active since Jun 2018
11
Reviews
0
Industries
Reviews
11 reviews21 months ago
Don’t waste your time
Don’t bother trying to stay at this hotel. You need to open a cellphone contract in order to hang on long enough to speak to someone. Then they tell you that they are the only 5 star hotel in the area…in their dreams. 5 star clients hanging on like being in a waiting room to speak to someone at city power-don’t think so. Try the RADISSON down the road, superior quality and customer attention.
0 replies
39 months ago
Off Ribs
Ordered 1 kg of ribs for dinner through Uber eats. When we started eating we noticed a funny smell. Thought it was ok and carried on trying to eat but the smell got progressively worse as the meat was pulled from the bone. Uber Eats was useless as always but when phoning the restaurant directly the assistant was at a loss for words who said she would tell the owner. Hearing the owner in the background saying I must call Uber they are closed was a total disgrace as it’s his food I’m not eating. So we have to sit in the dark (standard South Africa) not eat dinner because of stinking meat and wait for the power to come on at 22:30 to make dinner. The Shwarma co seems to have as good service delivery as the South African government. Will get from Turn & Tender from now on.
0 replies
49 months ago
FNB: Pathetic As Usual
FNB must be the most useless bank I have ever dealt with in my life. Having spent 20 minutes trying to get through to their legal department you are met with a snotty brainless individual who claims they are an admitted attorney but has the capacity of a 5 year old and unable to answer a single question. Thereafter you get pushed from pillar to post just to find someone else with some authority and they put down on you. What a joke of an organisation, would love to see their recruitment requirements.
53 replies
52 months ago
Defy Appliances-Pathetic Service-Call Centre/Service Centre
I bought my Defy hob and oven set in around June/July 2020 and then installed same in my newly renovated apartment in August 2020. After moving in I decided to try my new oven only to find issues with the brand new unit. The light in the oven blew within minutes of turning it on and then things got worse. The oven started to over heat across the front panel and then started to heat the newly installed countertop above the unit. The dials got so hot you were unable to change the temperature down without a cloth. After some correspondence with both Makro (who are just as useless) Defy set out a technician to do an assessment. The bulb in the oven was changed and the technician proceeded to test the unit however refused to touch the front panel of the oven that I have had to do when using it. Defy came back saying there is no fault on their end and nothing wrong with the unit and are not replacing it. Makro followed the same narrative and that’s why I spent another R50 000.00 at Hirsh’s and sent the slips to the Makro manager. Anyway fast forward just over a year and the hot plates on the hob have warped due to heat (only explanation ) I called Defy to have a technician sent out which is a whole other story as they don’t know what’s going on. I’ve had better service from petrol stations in the Karoo. Again a technician came out at his convenience to do another report. That was over a month ago and I have not heard from them since. Granted it was December but I guess like most service providers in South Africa, they are doing so well they can afford to shut down and not assist customers for 5 weeks. I called again in the beginning of January to find out what Defy is going to do about my warped faulty unit. The agent said we don’t have a technician report so there is nothing we can do. Again just a pathetic excuse from a poorly trained Call centre agent that had no result. I’ll never buy a Defy product ever again.
53 replies
53 months ago
Theft
I ordered a 2 for 1 special and my order was accepted. They then debited double the amount as if I ordered 2 of the same meal. There is no support team to take orders. Deleting my account and sending my business to Mr D.
0 replies
55 months ago
RCS Online Financial Services Failure
As I have been made aware, RCS is managing the debtors book for Edgar’s however they can’t even close an account. After weeks of harassment over an account with fabricated entries I decided to settle an Edgar’s account in order to not affect my credit score. Now after a month of correspondence with both Edgar’s and RCS, since settling the mere R1200 that was outstanding, I receive further accounts with added costs. What is even more ridiculous is RCS explicitly telling me they are cancelling my request to cancel my Edgar’s account and that it will remain active. This after multiple mails instructing them to close the account. Also having to deal with a call centre agent who somehow has my personal Discovery Bank account and insurance information as a security question. The lack of professionalism was astounding but I’m not surprised as they were “smart” enough to take on the Edgar’s book. Instructing legal counsel seems to be the only route forward to get away from these people and anything associated with Edgar’s and their associates.
106 replies
55 months ago
Settlement and Closure of Edgar’s Account
What a disgrace of an organization, no wonder they are going under. They can’t even close an account. After weeks of harassment over an account with fabricated entries I decided to settle an Edgar’s account in order to not affect my credit score. Now after a month of correspondence since settling the mere R1200 that was outstanding I receive further accounts with added costs. What is even more ridiculous is their collections company explicitly telling me they are cancelling my request to cancel my Edgar’s account and that it will remain active. This after multiple mails instructing them to close the account. This poor professional behaviour is embarrassing and so is their entire organisation. Instructing legal counsel seems to be the only route forward to get away from these people and anything associated with their pathetic brand.
53 replies
69 months ago
Absolute disgrace
Makro in Edenvale is a disgrace. Clearly there is no management. Ready to purchase multiple products for my new home I went to the electronics department to purchase the new Samsung QLED tv-not a single salesman assisted. Ok so went to look for a fridge-there I found 2 “characters” with pants nearly at their ankles, the one staff member literally picking his nose while they laughed at their colleague trying to figure out a vacuum cleaner-still didn’t feel it necessary to ask if I needed assistance. I went to customer care to speak to a manager-I found something else. After raising my voice asking for a a manger I got an abrasive “what do you want” from a middle aged woman behind me. I responded again I want to see a manager-again she said “what do you want a manager for”. Trying my best to be polite lasted all of 10 seconds when I said I want to speak to a manger to tell him/her how useless his staff are. Due to my attitude this apparent manager refused to speak to me without an apology. Anyway the staff at Makro are clearly paid very high wagers because they don’t care about selling their products and the don’t care about customers either. So I walked out and went next door and spent my R25000.00 at Hirsh’s. I’ll be writing them a review but it will be different. So Makro you obviously didn’t need me as a customer and you obviously don’t care what your staff do, what they look like or how they treat customers. Thank you for just giving me a reason not to spend my money in your establishment
53 replies
86 months ago
First and Last...
Thank you to Kauai Melrose Arch for the first and last meal and experience. I feel people should be aware of certain aspects of the potential food experience one can expect. The fact that there are wilting vegetables and herbs is borderline acceptable because it’s hot and you can’t expect a restaurant that specialises in fresh healthy produce to ensure their product is kept fresh. Honestly. The bee and fly fans don’t work so seeing bottle green flies sitting on the avo and the servering s****s is a little disheartening and may make someone’s stomach churn. The fact that the servers don’t know what they are doing and give people the wrong food is acceptable because I mean as a businessman/woman in Melrose Arch one cannot expect high end service for the high end premium for what one pays at any food outlet or restaurant in the area-of course not. Lastly I don’t know if it is just me or anyone else finds it fundamentally wrong to take a printed slip from out a machine, handled by a cashier who is handling money and then placed in a bowl with your wrap you are then supposed to eat. This may be a standard practice but I have never gone to a restaurant and had my receipt or order placed on my plate with my meal. That for me was gross. I don’t even mind that my chicken wrap came with enough chicken to feed a small child, that’s just their product and poor customer satisfaction model. Thank you for the experience Kauai.
0 replies
95 months ago
Appalling experience
After attending my favourite Nandos branch I don’t know if I will be returning. The least of the issues were spending 25 minutes in the drive thru. The worst part was shouting to get attention and on arrival found an attendant who looked like I had disturbed her dinner. Hands full of grease and food who eventually managed to get my order. Handing me the card machine that nearly slipped out her hands due to the grease was sickening. Then giving it to me to put my card in which didn’t work so I had to use another card after the server had handled both my cards to my horror with the same unwiped greasy hands. I couldn’t even put my cards back in my wallet. This was so gross I couldn’t even eat my food. Th last who packed the food had no interest whatsoever with a poor attitude. Being the better of all nandos and one I frequent often I was disgusted and ashamed. I contacted them and I got an email from their customer care team over a week ago who asked for my phone number in order to address the issue, as I said that was a week ago. Poor service delivery, poor customer care. I guess I’ll just find a new branch or rather a substitute in future. Calistos in melrose have a far superior taste and quality of chicken. A lot more value for money. Nandos should up their game unless they want to become a low end food chain.
53 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
1 (9.090909090909092%)
1 Star
10 (90.9090909090909%)