SL
Sanita L
Active since Sep 2018
46
Reviews
0
Industries
Reviews
46 reviews3 months ago
Unacceptable delivery changes
Order 200542053 If a customer orders an item it is imperative that the date provided for delivery is adhered to if not it can be seen as misleading customer whichnis against CPA. If item is not delivered today it will be cancelled for refund.
0 replies
5 months ago
Worst Service you can imagine...
Let's face it... quality service should be every company's goal. Unfortunately, Renew-It Greenstone is a major letdown. Their WhatsApp line allegedly crashed—that was the excuse I got. After requesting a quote for my parents car's front bumper repair on 11 November, I waited ages for a response. Only after complaining did the assigned person (who shall remain nameless) phone me, stating the cost would be R4,500 excl. VAT. I questioned this random figure, as the scratch wasn't that severe, and asked for a written quote. More waiting. I eventually spoke to M**, a manager/supervisor, who promised to follow up. Needless to say, they didn't get back to me. On 20 November, I received an email stating the cost had ballooned to R6,500 excl. VAT—no explanation, no proper quote. I've since asked why the price changed, but... crickets. Two calls to M** later, still no response. This is unacceptable, especially for my pensioner parents' vehicle. I'll be taking my business (and recommending others do the same) elsewhere. To Virseker and potential clients: avoid Renew-It Greenstone (not sure how the other branches operate) like the plague. Their service is abysmal. Your time and money are better spent elsewhere.
53 replies
6 months ago
Consumers enter with caution ⚠️
I'm finding it bizarre how effortlessly I was signed up, but now they're seemingly absent when it comes to cancellation responsibilities. I've attempted to cancel before receiving the policy documents and again when the medical team contacted me for a test appointment. Despite emails, I've had no response. I demand a full refund of all deducted monies, as any deductions post-cancellation are ******** and violate my consumer rights. I request a supervisor or manager responsible for cancellations contact me urgently to ensure my cancellation and refund are processed, with confirmation provided within 48 hours. This matter will also be referred to th relevant CPA bodies for escalation.
53 replies
8 months ago
Ruined jewelry
I recently sent my rings to Sterns for replating at the end of July. After two weeks, I had to visit the store directly to inquire about the status, and they provided a quote. However, another two weeks passed, and I still hadn't heard back. When I visited the store to follow up, I was shocked to find it closed for renovations until September 29th. Could they not have informed me on the two occasions that the store was closing for this reason? I then contacted American Swiss, who provided excellent service and located my rings. Unfortunately, I was dismayed to discover that Sterns had polished my ring instead of replating it, resulting in the loss of the yellow gold. I consider this damage to my property and am extremely dissatisfied with the service. Due to this experience, I would advise potential customers to exercise caution when dealing with Sterns. The lack of communication and unsatisfactory outcome have led me to lose trust in their services. I expect Sterns to replate my rings as initially requested and agreed upon with their employees. I hope that this process will be completed promptly and efficiently, unlike the previous experience.
0 replies
9 months ago
Excellent service, kind friendly service
Excellent service, kind friendly service. Very understanding and willing to assist.
53 replies
9 months ago
Beware poor customer claim service.
. Zestlif, always has a delay in payments. Their 14day payment is not accurate at all. They use a company med claim assist which prolongs te claim. Not recommended at all.
53 replies
12 months ago
Shocked at poor service.
2nd time 50 percent of our order is damaged. All they say at maggies farm Lanseria is we can give you a voucher to come back. Twice the expenses of fuel, meals and time, effort and skill.... So unprofessional and unacceptable!! Will not return request a full refund of the entire days bill.
0 replies
15 months ago
FNB shocking poor service
We have an ATM at our filling station in Langlaagte JHB and since they bomb the ATM in November not one FNB representative came to inform us what they are planning to do. We have phoned numerous people at FNB bit no response, it seems no one knows who works in which department at FNB. With this said, If no contact is made with management, the remaining debris, safe door etc will be removed to allow other banks to fit ATM. Wow what poor pathetic service.
106 replies
15 months ago
Group booking unprofessional and unfair service
After many back and fourth emails always having to wait for a reply I finally confirmed via email a group booking offer. Once again having to wait for feedback I receive booking information but the times were changed due to no seats being available. THIS is unacceptable !!!! I already shared info of group booking with group members. Surely a group booking and confirmation is a VALID Agreement. Booking offer: 11524527 SENIOR MANAGMENT please assist and advice.
53 replies
15 months ago
Don't be fooled by Samsungs offers
I will never purchase a Samsung contract again for their offer clients these wonderful packages with free gifts, but once the deal is signed they apparently have no stock of the gifts. It's been 2 months and still we are waiting. My husband received a email dated 21 Dec explaining that stock will arrive soon, but a month later still no correspondence nor gifts. Since they are in breach of contract, can I also cancel this contract and return the phones ? I wish their service was so cutting edge as they claim their technology to be.
159 replies
Review Distribution
5 Star
3 (6.521739130434782%)
4 Star
2 (4.3478260869565215%)
3 Star
0 (0%)
2 Star
2 (4.3478260869565215%)
1 Star
39 (84.78260869565217%)