MJ
marvin J
Active since Sep 2018
8
Reviews
0
Industries
Reviews
8 reviews10 months ago
Unresolved Quality Issues – Disappointing Customer Service from Verimark & Makro
I am deeply disappointed with the lack of resolution and poor service received regarding my faulty machine purchased from Makro on December 30, 2023. After only a single use, the pipe broke, leading me to immediately return to the store to request a refund—an entirely reasonable expectation given that a brand-new product should not fail so quickly. Instead of honoring my request, I was assured of the machine’s quality and given a replacement pipe from another unit. Despite handling the machine with extreme care and limited use, further failures occurred, culminating in a non-functioning pump after just four uses over a 14-month period. When booking the unit in for repairs, I expressed my dissatisfaction with its poor durability, yet only the pump assembly was replaced—an unacceptable outcome for a product that has failed multiple times with minimal use. What is even more frustrating is that Makro, despite being copied on multiple email communications, has completely ignored the issue, failing to provide any response or support throughout this process. The final response from Verimark merely reiterated company policy while refusing to acknowledge that the machine’s repeated failures indicate an inherent defect, not standard wear and tear. The fact remains: I purchased this unit expecting reliability, and instead, I am stuck with a product that seems destined for constant repairs—something I refuse to tolerate. I am outraged by the dismissive handling of my complaint and the lack of accountability from both Verimark and Makro. This experience has severely eroded my trust in both companies, and I believe potential customers should be aware of the risk they take when purchasing a supposedly “quality” product backed by poor service. I demand that this issue be fairly addressed. A refund or a more durable replacement should not be an unreasonable request for a product that has proven to be anything but reliable.
265 replies
10 months ago
Unresolved Quality Issues – Disappointing Customer Service from Makro & Verimark
I am deeply disappointed with the lack of resolution and poor service received regarding my faulty machine purchased from Makro on December 30, 2023. After only a single use, the pipe broke, leading me to immediately return to the store to request a refund—an entirely reasonable expectation given that a brand-new product should not fail so quickly. Instead of honoring my request, I was assured of the machine’s quality and given a replacement pipe from another unit. Despite handling the machine with extreme care and limited use, further failures occurred, culminating in a non-functioning pump after just four uses over a 14-month period. When booking the unit in for repairs, I expressed my dissatisfaction with its poor durability, yet only the pump assembly was replaced—an unacceptable outcome for a product that has failed multiple times with minimal use. What is even more frustrating is that Makro, despite being copied on multiple email communications, has completely ignored the issue, failing to provide any response or support throughout this process. The final response from Verimark merely reiterated company policy while refusing to acknowledge that the machine’s repeated failures indicate an inherent defect, not standard wear and tear. The fact remains: I purchased this unit expecting reliability, and instead, I am stuck with a product that seems destined for constant repairs—something I refuse to tolerate. I am outraged by the dismissive handling of my complaint and the lack of accountability from both Verimark and Makro. This experience has severely eroded my trust in both companies, and I believe potential customers should be aware of the risk they take when purchasing a supposedly “quality” product backed by poor service. I demand that this issue be fairly addressed. A refund or a more durable replacement should not be an unreasonable request for a product that has proven to be anything but reliable.
53 replies
31 months ago
"Crisis of Commitment: Davidson's Boards Strand Falls Short"
I regret to say that my recent experience with Davidson's Boards Strand has been far from satisfactory. I initially approached Davidson's Boards Strand with a time-sensitive order, clearly explaining the urgency due to a tight deadline. They assured me that they could meet my requirements and promised a delivery date before I made the payment. Unfortunately, their actions did not align with their words. Firstly, Davidson's Boards Strand missed the promised delivery date and, when I inquired about my order's status, I was informed that only half of the job was completed. This alone was disappointing, given the assurance I had received. Despite my willingness to be patient and understanding, the situation deteriorated. Davidson's Boards Strand suggested a Saturday delivery before 12 pm, but they kept me waiting until 4 pm. To make matters worse, they only delivered half of the order, causing my team to wait at the site until 2 pm, incurring unnecessary costs and wasting valuable time. What truly shocked me, however, was the unprofessional conduct of their manager. Instead of addressing my concerns and taking responsibility for their company's failures, he chose to hang up on me during our conversation. The lack of accountability, poor communication, and disregard for commitments demonstrated by Davidson's Boards Strand throughout this ordeal have left me deeply disappointed. Their actions have had a direct negative impact on my business. I sincerely hope that this review serves as a wakeup call for Davidson's Boards Strand to reevaluate their business practices and prioritize customer satisfaction, reliability, and professionalism. Until then, I can only advise potential customers to exercise caution and consider alternatives. #CustomerExperience #Professionalism #CustomerService #Disappointed
0 replies
41 months ago
Great service, helpful staff and fast internet, what more do you need
Great service, helpful staff and fast internet, what more do you need.👍
132 replies
53 months ago
Shady
I have recently taken out a contract phone & upon taking it out the service rep showed me the free gifts will receive with the device, when trying to claim said gifts the window period for the gifts had already expired and all they said was that you were suppose to read the fine print, why say then say that you will receive the gifts. Also he neglected to say that there was a special when taking out the device whereby you could receive a second device at a reduced price, this was only seen when going back to the catalog and reading the fine print. I went back to the store and said that I still would like to take the second device, they then logged the query and gave me a reference number and said they will send me an sms and it will take a few days, it has now been three weeks and still nothing!
0 replies
53 months ago
THE PITS
The worst service I've received thus far, when you book in your device please note that there is no way to contact these people, their telephone service does not work and when you write an email it takes weeks before you get a response or they issue you with a ticket number. Thhey make promises telling you it normally takes 7 days but you won't wait longer than 10-15 working days, it has now been more than 30 working days and you will have to drive to the store to get answers which I have done on three seperate occasssions as they still have not responded to emails sent.
53 replies
69 months ago
upgrade hell
Hi, I would like to voice my dissatisfaction with my upgrading process, we now have an app whereby we are able to do everything, yes even upgrading your contract, but it was the most disappointing process I could have undertaken.... I did not get the personalized upgrade given to me, but that was only told to me after me having to phone a few times to ask how far along the process was, also after finding out they gave me a better deal giving me more than than the upgrade deal for more money but only after I received the phone did I find out I was downgraded to the lowest contract giving me less than I initially had and with which I could not get through. I have been to three different stores and been on the phone a few times and no one is able to help me because everyone is working on a different system. Pls help as I am at my wits end. Thanks
0 replies
75 months ago
Dstv pricelock useless
Hi, I am not one to complain easily, but this is the most frustrating experience I've ever had with anyone. I ordered a pricelock explora on the black Friday deal, along with that I also ordered 2 extra explora decoders to have the best setup but found I could get it cheaper as it was black Friday and consequently cancelled the two decoders the same day. They then delivered the decoder to my neighbor's house and recollected it the same day saying it was cancelled, l only found this out after I tried to follow up on the delivery, saying it was delivered and who signed for it, but they did not know it was recollected. It took them a month and a half after almost phoning every second day, writing emails, chatting online and eventually a decoder arrived, which I still cannot get connected now another month later, sending sms's, chatting online and speaking over the phone, I have countless emails and reference numbers but am still not connected. I am not even paying for the decoder they delivered. No one is getting back to me and I am still sending sms's trying to get it resolved. If it was up to me I would not have even given the. 1 star.
112 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)