PS
Paul S
Active since Sep 2018
14
Reviews
0
Industries
Reviews
14 reviews13 months ago
Dropped the ball
No ****ins, no waffles this morning. Strange indeed.
0 replies
14 months ago
Makro Chaos
I placed an online order on 5 February. It was delivered on 11 February INCOMPLETE. After several very frustrating calls to the call centre for the past 6 days, I am no further in finding out where my missing item is and when it will be delivered. Emails to the address provided in their correspondence just bounce back, and NO RESPONSE either to their online query platform. All round, VERY POOR customer service.
142 replies
16 months ago
Poor Service
Promises never kept, phones seldom answered. So frustrating that we have no options in our area.
0 replies
19 months ago
Prepare to Wait
Qonce Branch. Ultra slow today! "Sorry for the delay. The system is slow today" Is the system ever not slow?
53 replies
20 months ago
Fantastic Service
Phenomenal service! Staff so friendly and knowledgeable. Especially Eric!
106 replies
20 months ago
No Service
Don't waste your energy. Promised feedback on 2 occasions, received nothing. Phoned 23 times over an hour and a half, no answer. Clearly no commitment to customer service.
0 replies
24 months ago
***** Coldline
It seems the only way I can get Standard Bank to respond to me is via Hellopeter! I have spent over 56 minutes holding on, listening to nauseating music, just to try to find out what has happened to money that was *****ulently removed from my account. I'm now hanging up and trying this format. On Monday I was phoned and told it would be in my account in 48 hours. Well, it's now 76 hours with no sign of the money.
371 replies
25 months ago
UNACCEPTABLE SERVICE
Good Day Allow me to share something of my frustrations with Standard Bank: 1. At 0715 this morning, while on internet banking, I noticed several *****ulent amounts amounting to over R30 000. 2. I immediately phoned and reported this. A helpful consultant blocked my card and I was advised to go into a branch to source a new card. Not being a personal account, I needed to find out what signatories would be required to procure the card. Easy question. 3. The card was blocked obviously and I had no access to properly see what had transpired on my account. I do understand completely this necessary inconvenience. 4. The lady on the phone who blocked the card, put me through to someone to speak to regarding my question. After waiting 35 minutes my cell phone gave up. 5. I then phoned from a land line just after 0800 and spent 2 sessions of over 30 minutes, without ever speaking to anyone. 6. After an email search, I discovered the name and address of the last Standard Bank consultant who had made contact with me to introduce themselves. I emailed her requesting, quite simply, what was required of us to procure another card. 7. She kindly responded, after a while, informing me that she was no longer our relationship manager, and provided with another name and address. I emailed said person with my query. 8. After a couple of hours with no response, I phoned said person and was assured of an email response to my query. 9. It is now 1600 and I’m pretty sure I’ll receive no response today. 10. Please record my extreme dissatisfaction and disappointment with Standard Bank. I just needed a simple answer to a simple question before I endured the frustration of entering a branch, spending hours potentially just to sort out the ***** that Standard Bank allowed on our account. 11. And there is absolutely nothing I can do now until tomorrow! Regards Paul Smit
159 replies
27 months ago
ZERO THOUGHTFUL COMMUNICATION
Meds were sent to me without a script. I received a 7/6 delivery for which I was charged full because there was no script. This amount is still showing as owing on my account. I simply asked that this be collected and my account credited. Since 11 November I have written 6 times (some not even acknowledged, some generic answers inapplicable to my situation, and the last one used English words which in a sentence mean nothing. Furthermore I have phoned and spoken to people, one who did promise some action months ago, yet to be seen. I also have engaged with the whatsapp number without any success. I have exhausted all means of communication and remain highly frustrated with this total lack of respect for me as consumer! I write to warn others of the type of "service" they can expect.
174 replies
66 months ago
WARNING: STAY AWAY!
WARNING: If there is any chance of needing to query your product, return it, or seek a refund, STAY AWAY! I ordered a product in April this year, and after countless emails (their phones don't work), a registered letter (which they never collected) and finally a couriered letter threatening small claims court, I received some action. USELESS, USELESS, USELESS!
0 replies
Review Distribution
5 Star
2 (14.285714285714286%)
4 Star
0 (0%)
3 Star
1 (7.142857142857143%)
2 Star
0 (0%)
1 Star
11 (78.57142857142857%)