JM
Jay M
Active since Oct 2018
8
Reviews
0
Industries
Reviews
8 reviews5 months ago
Paying to watch ads
If I had known how I was going to be signing up to watch ads a 3rd of the time I would never have signed up for the 1 year package. Absolutely crazy that the most expensive "Premium" streaming service in South Africa is the service showing the most ads. There are free options out there that show less ads then this service. Appalling!
0 replies
14 months ago
Disappointing "Service" Experience with Jenny Internet
Overall, my experience with Jenny Internet has been mostly positive, with a stable connection for the most part. However, at R999 for 20Mbps, it is significantly more expensive compared to fiber., so the expectations of at least average service should be met. Well, far from it. On February 1st, my connection dropped and was later restored, but I began experiencing frequent disconnections and high latency. I logged a ticket on February 2nd, and for the next 20 days, I struggled with ongoing connectivity issues. During the first week of calling in several times daily through the whole process, I was put through the same repetitive troubleshooting steps. Then, one day, I spoke with an agent named Sean, who informed me that there was no information on my ticket. These agents were running me through these loops and not even updating their system. This was beyond frustrating—an entire week of wasted time and airtime, with no progress made. During the process, I was supplying daily traceroute data for tests I was running for hours showing them the issue was not on my side. using apps like WinMTR and Wireshark and many speedtest.net results. It took 2 weeks of this just to finally get their "Advanced support team" in to take a look. Some names of these agents: Bhavan Josh Sheldon Mikyle Ayanda Simphiwe Justin Duncan Rashvi The only agent who provided any meaningful assistance was Avikaar (who was the first agent on the ticket). Out of the all the agents I dealt with, he was the only one who followed up with updates as promised. Every other agent assured me they would call back, yet never did. Despite multiple requests, I have yet to receive any billing adjustment for nearly a full month of unusable service. During this time, I had to rely on mobile data to continue my remote work. With Starlink on the horizon, one would expect a company serving areas without fiber to prioritize service quality and customer satisfaction. Given how poorly Jenny Internet handled my issue, I can confidently say that bad service will be the main reason customers switch to Starlink the moment it becomes available. I understand that every company needs to make money, but customer service should always come before the blatant push to extract more from customers. I used to pay almost R1,500 for a 20Mbps connection. Then one day, I received a message saying, "We’re giving you a free 5Mbps upgrade on your connection." Excited, I thought, "Great!"—but I was a fool for not checking my invoice. What they were actually doing was reducing the price of their 20Mbps service to R999 and disguising it as a free upgrade. If you check their website, they don’t even offer a 25Mbps wireless connection in Normandien. This speaks volumes about how they operate and the way they think. Instead of clear, honest communication, they choose to mislead their customers.
142 replies
24 months ago
Wort company to deal with
This company purchased a product from us, our specification was incorrect, they logged an RMA after opening and using the product, they refused to let us collect it for credit and continued to complain without specifying how they wanted us to assist. Tried calling but their phone number 021 529 7300 and cannot get through the menu selection as it does not register inputs and just keeps looping. So, I tried calling the account manager number in the CPT branch and he answered, then dropped the call in my ear not 10 seconds into the call. No return call nothing. These people are ridiculous.
0 replies
51 months ago
Vodacom take your data just to connect to their network.
Vodacom take data just to connect to their network. I have tested with several sim and devices, disabled apps from using data and yet my data disappeared. my final test was to put a Vodacom sim in a mobile hotpot router that has no apps and cannot use data alone with no devices connected.. not 20 minutes later 35 megs gone from 50 megs loaded. No other network I tested resulted in the same outcome. These people that own Vodacom are thieves.
159 replies
57 months ago
Appalling Service
Service from Shane Croucamp is appalling. We have a substantial size account with them, yet service is almost non-existent. Cant deal with anyone else, only Shane. The guy does not respond after a day of our company trying to get hold of him, calls, tried his cell, MS teams messages.. always unavailable. more than a day later we still wait for a resolution to something simple like a order collection. ...
0 replies
78 months ago
VOX SERVICE ON THE FACE LOOKS GOOD BUT IS TERRIBLE BEHIND THE SCENES
I am a patient person. I understand people get busy, but I have been trying to get hold of someone that can assist me with cancellaing/initiating a service from my old address to my new address. The people I do talk too are super great. But always get to the point where, OH, your account manager needs to assist with this. I have 3 direct numbers, never answer, I have sent whatsapp messages, I have emailed both the VOX emails on thier site, used the live chat function too many times. I than speak to a friend of mine who installs fibre. He said he can move the boc inside the house and cable for me. I would just need you folks to do from the perimeter to your grey box on the road. I started a live chat this mornign with a Brandon rouch i think it was.. Posed the idea about moving installation. He said he would be ne minute.. than disconnected and suddenly was 20 in que.. i closed and started a new chat... was suddenly one in que and Brandon joined the chat.. than suddently disconnect. I phoned in and told someone in accounts my issue.. she spoke to a manger and put me through.. no answer.. im at wits end here with how to proceed with these people.
0 replies
91 months ago
Awesome
Great service and updates. Delivery was slow due to them implementing a new BMS, however, I know that once they are running 100% that overall satisfaction will be guaranteed in all aspects of the orders I place. Thanks Kristel & Jarred for being awesome
0 replies
95 months ago
SASSA SWITCHBOARD
I contacted their call center trying to get thier VAT number. they gave me the switchboard number ********** 000.. Nobody answered after 20 minutes of waiting tried calling in again 5 times and waited everytime for minutes.. nobody answered so gave up.
0 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)