RM
roxanne M
Active since Nov 2018
16
Reviews
0
Industries
Reviews
16 reviews14 months ago
Atrocious service and equipment
We had the unfortunate displeasure of purchasing a Gentech pressure washer. We bought it through builders warehouse online platform and received it in what we thought was good order. After using the machine for the first time, we noticed fuel leakage and saw that the fuel tank was cracked. Although this fell within 6 months of the purchase, the machine was sent off for repair; as opposed to being issued a new one and returned to us. Upon receiving the machine we saw that fuel tank was replaced but the fuel pipe was bent hindering the flow. In addition to this, the exhaust was falling off and the fuel tank was fixed at an angle on the bracket. Off it went again for repair and was again return "repaired". We opened the box and checked that everything was in order and it seemed to be. A few months later we decided to use the machine and whilst using it for a few minutes the exhaust burned entire off the unit. We unfortunately hadn't had time to sort this matter out and yesterday finally sent an email regarding the matter. I received a call today and when I stipulated that this was now the third time this machine is going in due to being defective, therefore we require a full refund, I was told that won't happen. We've used this machine 3 times and every single time it had an issue, when do we have actual use of the machine if it's always going back and forth between repair and garage. Builders warehouse have stopped selling this product and I'm glad they have, a reputable company should never sell defective stock to the consumer. There is apparently no one higher up that can be spoken to regarding the matter, isn't that just convenient, and when I mention the CPA the technician Cam counts it as a threat and goes on a rant, unfortunately for him I can also shout. I would like for someone to call me who can explain why we cannot get our hard earned money back. We've been told that someone would be here to uplift the unit, we have not agreed to this so I also can't understand why any of our information is now being distributed to a courier company without us giving the go ahead. This is the most difficult company we've ever had to deal with.
0 replies
35 months ago
Best experience with any company ever!🤩
So amazing! I've finally found a company that actually cares about their customers. In fact, they make you feel like part of their family. They truly uphold all customer service values from beginning to end with absolute efficacy. Thandeka and the One Plan pet insurance team deserves a round of appaws!!! They made me feel like they really cared about my dogs well being and they have so far shown that they do too. Thank you to everyone at One Plan pet insurance for all you've done thus far and I'm sure you will continue to do. May you continue to prosper in all you do.
53 replies
36 months ago
Snatch your money and waste your time!!!
Utter incompetence! I placed an order on the 15th April 2023. Still haven't received it. Instead, I have to constantly check in on the order and get the same response. Im starting to wonder if simple english has now defeated Sheena Williams, the customer support agent, or if it is just blatant disregard for your customers. After asking "where is my order?" 2 times, I got told that they are waiting for fulfilment of an item I chose, this was not advertised as such, thr website merely stated "in stock". After asking a 3rd time I got told the same story about the abovementioned item as well as now getting told another item is out of stock, 3 weeks in! I then responded saying I don't require store credit as I will not use their platform again and the can refund me for the items that they do not have. Both the items! Today I received a message after asking for the 4th time and I got asked if I want a credit or voucher or refund on the out of stock items. Can someone please help report these people to the CPA. This is now too much. I am really starting to think that I will receive nothing although they have taken our money.
0 replies
40 months ago
Bradlow low low low lifes!
So the beginning of 2020 was rough to say the least what with covid and such. You would think that because of this people in general would be better to each other due to us all being caught up in the pandemic. Bradlows however, did the complete opposite. We had purchased a beautiful lounge set and a home theatre system at the beginning of that year (2020) The exact date evades me right now due to so much happening on so many occasions with this account. So, what happened? I'll tell you. A day after making our purchase we were hit with the lockdown. We already received our items via delivery so that wasn't an issue. Thank you to the delivery guys, you're the only ones that seem to have done your job successfully. So cut to a month later, my then fiance, had been sent home and there was no more work on site. He was only receiving a 3rd of his salary due to this and we had notified bradlows of this. Please note that to an extent we saw this coming so we had taken insurance and asked the sales lady if this would cover us in the event his salary isn't paid. She said yes! But obviously when we tried to claim due to loss of income we were told there is no insurance. Now another month later, our account got handed over to debt collectors. After 2 months! Regardless, we paid them through arrangements thinking that once it was up to date it would be handed back to the store accounts department as having it at the debt collectors looks bad on his credit profile. We continued to pay for 2 years on this account most times paying double or triple tge installment. The account was paid ahead and when we asked to be transfered back to the store level they said they couldn't and this would in no way affect or reflect badly on a credit profile. Cut to October 2022, we tried to buy a house! Boy oh boy did they cause us trauma. We tried to get a letter from the store to say our account is up to date, not possible. We asked the debt collectors for this, it was requested for days and days and eventually we only received it when i went on a rant with them. Unfortunately by this time it was too late and we had lost the deal on the house. Due to a single sentence that could not be typed we lost a deal on a whole house. We've had to live on camp sites in back yards and have been through horrid experiences just because they could not type a simple sentence. We are now in Jan 2023 and we are apply for a house again but... let me take you back a bit. On 5th November 2022 we paid this account off settled! Yay! We thought wow finally! But we were wrong. We called every second day be it debt collectors or bradlows, practically begging for a settlment letter for a whole 2 months. Still, no one could do anything. At the end of november they hit us with another surprise. After the account was settled, there was another miraculous amount now outstanding and you guessed it, no one could tell us why and what it is for. This was it for us, we went into the store and i wasn't nice. These people turned our lives upside down so I could care less how they felt about what they did to us. They still could tell us nothing, still could not give us a paid up letter, st ill could not speak to the debt collectors and worse of all, their head office also basically said leave us alone we cant help you. Livid! Eventually we paid the phantom amount and then surprisingly they could see our account details on their screens, they told us just a few seconds prior that they couldn't tell us anything cos they couldn't see anything, but now that we were paying they could miraculously see it. Thieves? Fraudsters? I don't know, but they aren't good people thats for sure. Well eventually we managed to get a paid up letter from the debt collectors but still no settlement letter for some reason so the fight lives on. I haven't mentioned which store and which staff yet so here it is, the store was bradlows Chatsworth. The sales person, zarina. Zarina I say this to you, I have worked for the jd group previously as the customer service manager at pne of their large stores. Calling a customer darling and baby doesn't soften the bad service. Customer service is not just making a sale and being satisfied with your commission, it goes beyond that. Its keeping that customer happy so that he or she comes back and also tell others to come to you specifically. Although you are not entirely at fault, you are partly responsible for the collapse of our lives and for the fact that you knew fully what your process and procedure was and you chose to pull the wool over our eyes and egg us on insteadof warning us that this would happen because this is how bradlows operates. I hope than in future your customers are considered before your purse.
0 replies
40 months ago
Fabulous food, service and atmospere!
The 30th of December was a very important day for my fiance and I. It was the day we got married and it was made special thanks to the team at 1904. Thank you to this awesome establishment for allowing us to make this special day possible. Thank you to Joel, he is an amazing guy and he took really good care of us. To Riaan, thank you for giving us a space on such short notice and for your hospitality. To the kitchen staff, wow! The food was absolute class from starters to deserts, everything cooked and seasoned to perfection. Thank you again to everyone at 1904 for being amazing people and we pray you all prosper in every endeavor.
0 replies
41 months ago
Give credit where its due.
I think these guys need a bit of credit too. I had bought some golfers and a hoodie on this website. Initially had issues with pick up points but after communication with the team everything was sorted out and I received my order and was very pleased with service as well as quality. I will definitely make a purchase again soon. Keep your head up BuyMo. Don't let the haters get you down rather let them make you stronger.
0 replies
41 months ago
Telkom amazing service and data deals
Data is mist definitely always an issue in these times we live in, but thanks to Telkom, we no longer have this problem. We recently signed up for new data contracts and were so excited at how amazing Telkom was with their deals. The process was quick, all facts were clearly explained and the service was awesome. Keep up the good work Telkom Pinecrest
0 replies
41 months ago
Great service from FNB
As always, what a pleasure to be a part of the Fnb family. We recently had fraudulent activity on our bank accounts and thanks to Fnb and their efficiency we were able to quickly resolve the matter. New cards were delivered speedily and after service was also outstanding. Thabk you Fnb.
132 replies
42 months ago
Amazing pizza from Pizza hut!
Had my first pizza from these guys and I don't regret it at all. It was by far the best I've tasted yet! Lovely thick yet crispy crust and tasty fresh toppings. Delivered fast and friendly. Keep up the good work Pizza hut pinetown.
0 replies
42 months ago
Cell c STRIKES AGAIN!
We once again find ourselves having an issue with cell c. It seems that the simplest tasks are the ones they enjoy giving you the most run around with. When you need a device or contract they are so ready to offer the best service but once that's done you're on your own. The way their voice minutes call allowances work is ridiculous, we cannot even call our insurance from our cell c line. But that's an ongoing battle for another day. Right now our problem is that we require, very urgently, a letter of good standing from cell c. Just a single sentence on a piece of paper stating that the account is not in arrears, which it isn't. However, after spending a large amount of time on the phone with cell c we cannot seem to win. We were told to call other numbers and then were asked to put in pins that we didn't have and the agents themselves seem to know nothing about. We eventually get told to send an email and wait, there's nothing they can do. This is seriously mind blowing! It would take any agent 2 minutes to look at a screen and type a single sentence from the evidence in front of them and send it to a person. Our whole future now rests on this letter and this was also explained but Cell c loves the line "for yourself" because they really couldn't care any less. I suggest you adapt your system so that doing a simple thing, like sending a letter of good standing, is made a less painful and a less tearful process for your customers. Please could someone do something and send us this letter because yes, we are still waiting!
1596 replies
Review Distribution
5 Star
8 (50%)
4 Star
1 (6.25%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (43.75%)