CE
Camilla E
Active since Nov 2018
31
Reviews
0
Industries
Reviews
31 reviews7 months ago
No feedback regarding Melrose cheese spread ingredients
On 12 May this year I went onto the Melrose cheese spread website and wrote an enquiry regarding the Melrose fullcream cheese spread. I wanted to find out what the difference was between the sweetmilk and full cream varients and also, what cheeses was in the full cream spread (mozzarella, gouda etc) as my 10 year old is sensitive to certain cheeses and the sweetmilk varient does not agree with her. I received a response on 14 May stating that a correspondence takes up to 48 working hours and I was also given a complaint number 25/05/356 . After some time I wrote back to find out what the feedback was as I didn’t get any response, but I never received any replies. I wrote several more times but still no resply. On 2 July, I went back onto the website and re-submitted my query. Till this day I have received no further email communications, other than the initial one. So even though they say correspondence takes up to 48 hours, its been months and no reply! Such simple questions which could have been answered immediately and yet no response. Extremely disappointed with the lack of feedback from Melrose – what terrible customer service, especially to a customer who has enjoyed Melrose for many decades.
0 replies
19 months ago
Pathetic customer service - FNB -WHERE IS MY MONEY?
On the 27th of June this year I requested one of my 6 month investment accounts to be closed and for the funds to be transferred to my pocket savings account (I received a confirmation email of my request). This was suppose to take place on the 28th of September. When I checked my bank account on the 28th September, the investment account had been closed but the funds were not transferred. Concerned over the weekend I waited until Monday incase the funds only get transferred on a week day. On Monday, 30 September I used Fnb’s secure chat to try and find out where my money is – what an absolutely fustrating and annoying experience - an utter waster of time. In the space of time I was trying to enquire as to what has happened to my money, I must have had a dozen new agents constantly assigned to me, non of whom were able to help me because it seems like they are all unable to read – all of them focused on a current investment which I have which I did a withdrawal on (at the end of September) but it is still open I have not requested it to be closed. They not even suppose to look at that account as I specified the investment account number in question, also, that account has no instruction on it to be closed (I don’t know if the agents think that I am too stupid to know the difference between withdrawing from an account and closing an account). I enquired as to how long before the funds are suppose to reflect in the pocket account and according to the last agent I spoke to, it is suppose to be transferred IMMEDIATELY. This caused me a lot of panic and concern. Why has Fnb themselves not contacted me regarding my investment – do their systems not show up an investment that is not assigned to an account, or get some sort of error notification? The secure chat agents were unable to help me in any way (especially since they could not even figure out which account I was concerned about). I then wrote an online communication to Fnb – SURPRISE, the agent that responded, had the exact same response as the other agents… DO THEY NOT READ THE COMMUNICATIONS THAT ARE SENT TO THEM – WHY ARE THEY NOT SEARCHING THE ACTUAL ACCOUNT NUMBER AND DETAILS I AM PROVIDING THEM WITH!!?? I then requested the agent to please forward my complaint to the Islamic finance division and to please confirm that she had done that – I received no fuurther communication from her even though I sent a follow-up email to confirm that she had done something about it. I then went online again and requested the Islamic Finance division to contact me but that could take up to 5 days. So FNB is sitting with my investment money somewhere…???? WHERE IS MY MONEY FNB?
159 replies
20 months ago
Mr D's dismal and deteriorating customer service
Mr Delivery's customer service has left much to be desired. Their commitment to customer satisfaction has seriously deteriorated. I buy quite often through Mr D my Pnp groceries, but when there is an issue regarding products they inform me to take it up with Pnp myself or go in store to return it which makes no sense when it is online shopping?!? What kind of customer service is that? They are the platform hosting Pnp's products so surely they should be the one's who take up issues with problems with Pnp and then get back to me....not leaving me to sort it out with Pnp! I see this is their new trend - the same thing happened to my mom on a recent purchase. If Mr D is going to be selling products on behalf of another company then they must take the responsibilityof sorting out any and all grievances. At the very least, they could forward the complaint to Pnp for them to sort out. Mr D is causing upset and anger to their customers. This should be brought to the attention of Mr D management.
0 replies
22 months ago
Does not respond to any form of communication
Buffalo does not respond to any of my emails or whatsapp communications. I have tried several times chatting to an agent on whatsapp, but there is NEVER an agent to chat to. They refuse to respond to any of the multitude of emails I have sent them asking for assistance regarding their invoice charges and why their 'docs and surcharge value' keeps increasing even when the value of the goods purchased either remains the same or goes down in value. I want them to explain this charge to me so that I can understand what causes the increase and how to avoid it otherwise I will have to stop making those purchases because if that charge increases everytime I make a purchase, then eventually the cost will outweigh the benefit. Neither there support email address nor their sales email address responds to my email enquiries and submitting anything through their website is a waste of time as well.
0 replies
22 months ago
Delaying cash outs due to "audits"
At the end of November last year a did a cash-out with snap n save. I received a message from them stating that there was delays with cash out payments as a result of updates that did not go to plan resulting in audits being done to some accounts. In January, I wrote to them stating that I had still not received my money. They responded that the cash-out tech underwent updates and it has affected some members. In February I wrote again to them stating that I have still not received my money, their email response stated that my cash out was submitted and would take 5-7 working days. It took about 3 months for me to receive my money. In May this year I submitted my next cash out. I received the exact same email message regarding accounts being randomly selected for audits. I wrote back and said how ridiculous this is as it has just been audited a few months ago! I do understand that security measures need to be in place but is this going to happen every time I cash out? They wrote back and said audits take 10 working days. After a month I wrote back to them and said its been a month now and I have not received anything from them. They gave me the same standard response about updates since 2015…I told them that I had already received that communication from them before. I then asked when can I expect my cash out payment – they responded with, it will take 10 working days for the audit to be completed???!!!!! REALLY!!!...ANOTHER 10 WORKING DAYS….WHAT HAPPENED TO A MONTH AGO’S “10 WORKING DAYS” FOR THE AUDIT – was no work done the first time? Now I have to wait another 10 working days, and I will probably have follow up again because I don’t expect them to get back to me. Another really, really irritating issue with Snap n Save is regading the snapping of slips. Most slips get rejected like 3 or 4 times before it gets accepted. It is such a waste of time and money (the data used to upload till slips), and sometimes all of that effort and aggravation for a R1 back on bread but I do it because every cent counts.
0 replies
22 months ago
OneCart not refunding Vodapay customers their wallet credits
I shop on OneCart through the Vodapay app - I have a credit balance in my OneCart wallet and have been trying for some time now to get my credit paid back to my credit card or into my bank account but every time I attempt this, the systems rejects the request and states transaction failed. When I complained about this to OnceCart, they said that it is a problem they are experiencing with all the Vodapay customers and they have escalated the issue to the IT department. Nothing has come of it. If it is a Vodapay problem, why does OneCart not contact Vodapay directly to sort out this issue??? Today I contacted Vodapay and the consultant I spoke to said that no problems with OneCart has been brought to their attention. I would appreciate Vodacom/Vodapay looking into this issue and resolving it as I and every other Vodapay customer who has credits in their OneCart accounts would appreciate their money back asap.
106 replies
22 months ago
Extremely disappointing experience
I am extremely disappointed with my most recent experience with OneCart. I placed an order on Sunday morning through them. After checking the app several times because my order was late with delivery, it had a message stating that the order was running late because the driver was on his way to pick it up. After some time I contacted OneCart through whatsapp as I had heard nothing from them regarding the delayed delivery (it had already been 3 hours since expected delivery time). I received a response stating that my order was flagged due to an issue with the coupon I used?!? How is that possible as I used a coupon code that was sent to me that morning - according to them, I cannot use a coupon more than once – which I did not as I only placed one order and used the coupon once? What really really annoying was the fact that no one contacted me regarding this issue, I had to find out from them what was happening with my undelivered order! My order included bread which I needed and because I was not informed of the cancelled order, it was already too late for me to make alternative arrangements. To top it off, my order had not been refunded either, so I could not use the same money to place another order through a different store to get my bread. Monday came and I sent a message first thing in the morning as well as in the afternoon but I got no response. Tuesday came and I wrote again. After some time I finally got a response regarding the refund – apparently I had to wait for the shopper to issue the refund but she was not working that day so it would only be done the next day…why did the shopper not do refund the order immediately on Sunday when the order did not get sent off?!? I was told it would be followed up the next day so I asked the consultant if she would get back to me and she said she would - she did not – I had to follow up the next day regarding the refund - I was then told I have to wait til end of business day the next day for my refund. My wallet on OneCart has a credit balance in it and when I try to send the funds to my bank account, the systems rejects the request - I have been trying for some time now, perhaps two weeks to get my money back, but according to OneCart, it is a problem they are experiencing with all the Vodapay customers and the issue has been escalated to the IT department. On Thursday I decided to contact Vodapay directly regarding the wallet issue. I explained my situation to the consultant who put me through to a consultant at OneCart who organised the refund for the cancelled order but the amount was refunded incorrectly. He also said the coupon had been re-issued and I could place a new order using the same coupon code. I tried to place an order and when I put the coupon code in, the coupon did not work and my account got flagged (even though the consultant said I could use the coupon again). As for the refunding of my wallet money back to my bank account/credit card…. there is still a problem as I have not been able to get my money back – I have logged the complaint with Vodapay regarding that. So not only did I have to follow up on every single issue with OneCart, I had to wait as response time was very delayed, the refund done eventually was at an incorrect amount, my account is flagged and I can’t get my money back from them.
0 replies
24 months ago
No Sale, No customer satisfaction
I placed an order online from ‘Aunty Muriel’ through her website on 31st March and received an auto-generated confirmation email for the item I had ordered. After that, I received no further communication from her. I then enquired from Tupperware South Africa online, using their email address provided on their website, as to whether ‘Aunty Muriel’ was truly a Tupperware consultant. I did not get any response via email so I submitted a communication via their online form. I still received no response. I then wrote to Tupperware overseas in hopes that I would get some response regarding my enquiry. They did respond but informed me that unfortunately they could not assist and that I would have to contact Tupperware South Africa and provided me with the exact same details I had already tried before. A very, very disappointing interaction with Tupperware South Africa. It is now the end of April and there has still not been one single communication via email or whatsapp from 'Aunty Muriel' or Tupperware South Africa. This would have been my first purchase of Tupperware products online but if this is how they do business (or don't do business) and this is how they treat (or ignore) their customers then no thanks.
0 replies
24 months ago
Be careful of Takealots coupons
Yes it's really nice when Takealot provides a R150 coupon when purchasing items over R550. And when all goes well with your order then all's well but when Takealot sends an incorrect item and therefore it must be replaced or, the item is damaged on arrival and needs to be returned and replaced or, suddenly the item is out of stock and the amount is credited, then what happens is, is that the credit goes against the coupon value first. This is really, really, really unfair especially when it is Takealots fault when something goes wrong with the order. I understand when it’s the customer who perhaps just changed their mind and no longer wants the item but when Takealot either does not provide the item or sends the incorrect item or a damaged item then it should NOT be the customer who is penalised. The FULL value of the product should be credited back to the customers account not the value after taking off the coupon value first. So when you have this type of issue and you get an email from Takealot stating that your credit has been done – go and check whether you actually have a credit value in your account because it if it was less than R150, you won’t have a credit and if it is more than R150, you will only find the difference there. If, like me, you have worked out the coupon discount against specific items in your Takealot cart (because a lot of their products are way more expensive than elsewhere, but when using a coupon, it makes it cheaper). But when the coupon gets deleted because of a return, it makes everything else you have bought extremely expensive and not worth the purchase. Takealot should, especially when it is their fault, refund the customer in full and leave the coupon untouched – that would only be fair.
0 replies
24 months ago
No customer service at Tupperware SA
I placed an order online from ‘Aunty Muriel’ through her website on 31st March and received a confirmation email for the item I had ordered. After that, I received no further communication from her. I then enquired from Tupperware South Africa online, using their email address provided on their website, as to whether ‘Aunty Muriel’ was truly a Tupperware consultant. I did not get any response via email so I submitted a communication via their online form. I still received no response. I then wrote to Tupperware overseas in hopes that I would get some response regarding my inquiry. They did respond but informed me that unfortunately they could not assist and that I would have to contact Tupperware South Africa and provided me with the exact same details I had already tried before. A very, very disappointing interaction with Tupperware South Africa. Customer service at a zero.
265 replies
Review Distribution
5 Star
2 (6.451612903225806%)
4 Star
1 (3.225806451612903%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
28 (90.3225806451613%)