VL
Virqulene L
Active since Dec 2018
15
Reviews
0
Industries
Reviews
15 reviews4 months ago
Poor customer service
I am extremely disappointed with the pathetic service received from Makro Crown Mines. I purchased a PlayStation 5 online, and after just three days the controller stopped working. I went to the Makro Crown Mines branch on Sunday 6th December 2025, waited for over an hour, only to be told that they would have to send the controller in for a swap instead of simply replacing it in-store. The branch manager, Bazil, was rude and of no help at all. The customer service was shocking. Instead of assisting properly, he offered me a refund — fully knowing that I would lose out because the console was bought during the Black Friday period and prices had since returned to normal. They then promised that the controller would be swapped out and delivered within two days by Wednesday 10th December. Today, when I called to check if they would honour that promise, I was told that delivery would actually take five days. This is absolutely pathetic service from start to finish.
53 replies
10 months ago
Chat avoidance, ref 3565624
I recently interacted with an advisor named Tahera in the credit card servicing department, who abruptly ended our chat in a very rude manner after I requested for additional information about my query. Furthermore she blatantly avoided my messages with no help and redirected me to another advisor which I did not ask for. Never in my life have I experience this terrible service in all my years as a customer
56 replies
29 months ago
Ill mannered and absolutely unprofessional
I have been paying R485 every month and this month they deducted an additional R500, when I called in to understand why there was an additional amount deducted, the accounts lady SUMAYA started screaming at myself and husband, talking over us and not explaining in a decent manner. She then said that the Technical guy will call us to explain and she proceeded to drop the call. Today (28.11.2023)We received a call from a guy named Mohammed the technical guy, before we could even explain from our viewpoint this man started screaming and shouting at the top of he's lungs as if we were his children. We tried speaking but he spoke over us and giving no chance to speak or listen or understand him. This is really pathetic, ridiculous, Ill mannered, unprofessional and unacceptable point blank, regardless of the issue there is absolutely no reason for a client to be treated the way we were treated.
0 replies
30 months ago
De*****ing customers
In November of 2022 vodacom had a special for a internet package and i took out the home internet package, apon application the agent I spoke to advised that the package was for unlimited data which I agreed to. I hardly used this internet as I had fibre. October 2023 I decided to use my vodacom package full time, after using it for a free weeks I received an sms saying that my data is running low. When I called vodacom a customer service team leader named Bongani who advised that the package was changed to a capped data package (without my knowledge nor my approval?) this was done earlier in the year. When asked for the reason Bongani said that "customers were misusing the data" the same uncapped data that we are paying for every month. According to Bongani communication was sent out however we received nothing and this was confirmed by vodacom. Bongani also advised that we could cancel this contract without paying and cancelation fees. When we tried to cancel the contract we were told to pay R9000 cancelation fee. Our case was then sent to Babalwa Petu to assist and while speaking to her on the phone she just dropped the call without any assistance or apology. i refuse to pay any cancelation fees as this was daylight ******* from vodacom as well as ***** they were *****ing money from me every month for something I did not agree too. Everyday they tell me someone will call me back it's been 7days and nothing, I must still use my own airtime to run after vodacom. this is pathetic and i will not stand for it.
262 replies
53 months ago
Thee worst company ever
I did a laybye in September for a lounge suite and paid it in full in October, when i called to enquire about my delivery tbey told me i needed to wait 18 days for stock. On 1st December still no delivery they said stock will arrive 3rd Dec and delivery will be done by 6th Dec. Today is the 6th and still nothing now they saying that stock will only arrive on the 10th December.... This is the worst experience ive ever had, how the hell does a customer have to wait 2months for a delivery??
53 replies
58 months ago
Useless company
Openserve is thee worst company i have ever had to deal with. my fibre line has been down since Sunday (4/7/2021),on Monday a Technican (Stanley Radebe) came out to assess the problem, after find the fault assured me that he would be back the next day (Tuesday 06/07/2021). On Tuesday i called him at 14h00 and he confirmed that he will come before 16h00 to replace the cables and sort out the issue. HE NEVER CAME AND STOPPED ANSWEEING HIS PHONE. every day since Tuesday i have been calling openserve for an update and everyone has a different response. I called again today and only today (Thursday 08.07.2021)the issue was logged by the Technican who states that he has no estimated time for the fault to be fixed. i regret ever going woth this useless company
0 replies
70 months ago
Takealot deliveries
I had bought a couple of items from takealot one item in particular was the pampers wipes i ordered to 2packs and they only delivered 1 this was last month ans ive paid for both, i complained amd was told that they will reorder and send my outstanding one. It's been 2weeks i am still waiting
0 replies
71 months ago
Hi-Fi Corporation Southgate
On the 18th of June i had purchased goods from Hi fi Corp in Southgate..According to the consultant delivery would take place between Friday and Saturday but sunday for the latest. Today is the 22nd and i still have not received any if my goods. When i called they told that they could not get hold of me for delivery (which is a lie as ive been waiting) and now they want to reschedule delivery for the 26th a whole week later. This is ridiculous and unacceptable i can not wait this long esp when their delivery policy is 48hrs.
0 replies
79 months ago
Disgusting Service
myself and my aunt use Netstar as our car's Tracker and we've had thee worst worst experience. 1stly- we on the comprehensive cover option which includes everything because its the highest cover. we do not receive any alerts when entering dangerous areas, Our cars are not going to paid out in the event of no recovery. i've pressed the panic button multiple times and no response or they respond the following day. Yesterday i tested my system at 16:50 and they only messaged me at 23:53 when i did not respond to the sms, they did not call to find out if everything was okay. NETstar has pathetic service and when i want to cancel their services they refuse to cancel unless i pay the settlement amount. why should i pay for such pathetic and horrific service? i could be dead somewhere and they still would not have called back
0 replies
86 months ago
Rip off
I bought a Huawei P20 lite from MTN The Glen and the consultant told me that the phone was dual sim because thats what i had asked for. Now that i want to use the dual sim function , the function is not there. i called Huawei and they confirmed that the phone is indeed not dual sim supported.
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (6.666666666666667%)
1 Star
14 (93.33333333333333%)