LM
Loretta M
Active since Jan 2019
32
Reviews
0
Industries
Reviews
32 reviews12 months ago
No service for Router pick up.
Your Logistics dept and Service is shocking. Cancelled subscription and requested the router be picked up on a specific date - Friday 25 April as no collection done on weekends. Multiple phone calls to chase and told there is a Jobcard open and it would be collected but no-one arranging anything after all the promises. On last day in Gauteng, called again and told it be best I take it with me to new Province and they would arrange collection. (like I needed more **** to transport). More follow ups via mail and getting no answer on phone. Now back to whatsapp bot and after explaining the whole story AGAIN, someone there saying it is written off an they will not collect it and I can dispose as I want. Now requesting a formal mail telling me that as I cannot trust any of you. What kind of communication do you have between departments and customers?
116 replies
12 months ago
SAA service desk
1hr waiting in customer services queue. Now only ONE very slow person helping. No supervisor in site. Was early for flight before this disaster. No urgency, no service.
0 replies
12 months ago
Great service from Thulani
Just arranged my move and sorting out the insurance Great experience with Thulani who took time to explain and went through current policy. Managed to get the transport cover - pricey but necessary and once off Managed to drop future monthly premium and update details. Best interaction this year with any call centre.
58 replies
12 months ago
Shocking feedback and service
Shocking follow up - have to keep phoning. Picked up vehicle with non working remote but thought it was battery. 4/4 Got battery checked, no fault. Immediately notified them, and arranged to see on Monday. 7/4 Workshop mechanic confirmed it was not battery and would send off to be checked and keep me updated. 11/4 NO FEEDBACK. Called and manager promised to chase and feedback. 15/4 NO FEEDBACK, no response on message left. Called again and the lack of interest astounding. Told me I would need to take to dealer to reprogram AT MY COST as no proof it was broken. When I questioned lack of feedback, **** to say they only got back today.
58 replies
12 months ago
Midas Fourways
Battery flat on a Sunday and most of the Tyre/Battery places closed. Midas open - got battery and they fitted it at no cost. Easiest process and no nonsense about paying for labour and additional stuff.
58 replies
12 months ago
Telkom - Cannot Cancel Line
On Friday 11 April called to cancel land line - excuse was that system was down. On Monday 14 April called to cancel land line - excuse was that system was down. When I asked how it was possible that a system was down for DAYS - the consultant just dropped the call. Website also seems down to cancel. WHAT IS A PERSON MEANT TO DO TO SORT THIS OUT? Seems like a convenient way to delay cancellations but also a great way to make sure customers never use any Telkom services.
0 replies
13 months ago
Bad response
Really bad. Lodged a claim for scratch and dent nearly 4 weeks ago and not getting resolved Website has no phone no, so sending mails being slow, continuous follow up. WhatsApp # not responding, some person called promising follow up and get nothing, finally someone called nearly 2 weeks ago saying panel shop will call - still waiting.
53 replies
15 months ago
Network. Ot working on cell or VPN.
This morning both cell and VPN line not working, on different units, then slow, then intermittent, then off. Could not get into any system to log call. Finally got some connection after 12 and tried to log a call. What a farce! Not admitting to any fault, yet found out from a separate source there is a National issue. Trying to get me to reset phone options which can only be done when I am off the phone. I keep asking what about VPN, but they persist. They did a sync remotely (?), phone rebooted and then had to call. No change. Suggest I take my phone in to a Vodacom office - asked who is going to pay for all the unproductive data use, fuel and work time? And how does this solve the VPN line. This was obviously too much for call centre and call dropped. STILL NOT RESOLVED and not working efficiently.
109 replies
22 months ago
No answer from ***** line.
Suspected ***** on account. I want confirmation before blocking my Corporate card. Support desk/***** line does not answer. 1. First attempt held on for over 20min 2. Then sent mail via app. 3. Tried again and no answer for over 25 minutes. What the hell is going on It is now 9.09 and I hold you responsible for any problems.
159 replies
24 months ago
Shocking
Trying to sort out the mess when they add phone numbers and monthly fees. Then the excuse is that it can only change when contract ends. When it ends branch not allowed to terminate so have to call the call centre. Then call centre does it all incorrectly and when I say CANCEL, the hear UPGRADE. Then promise to escalate and get deathly silence Think it is a total Con.
106 replies
Review Distribution
5 Star
8 (25%)
4 Star
1 (3.125%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
23 (71.875%)