DH
Dries H
Active since Jan 2019
13
Reviews
0
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Reviews
13 reviews5 months ago
Thank you Moses Chauke Crazy Store Area Manager Hartbee****rt
Super Service from Area Manager Moses Chauke after an Error made by Crazy Store on their website. Crazy store advertised Chiffon Xmas bows the 5cm and the 8 cm on their website a packed of 6 for R9-99 and R12-99. When we arrived at Village Mall Crazy Store I was informed that the price was only for 1 and not for 6. I immediate go to their website and showed them the advertised items and asked to speak to the Area Manager as the Consumer Act stated the price you see is the price you pay. As it was a Saturday he promised to phone me back on Monday morning. He phoned me and told me that was a mistake Crazy store made but they have decided to give it to me for the price as advertised for 6. He told me that the shop did not have the quantity I want and he will get it from the other stores. He kept me up to date everyday and the Wednesday I could picked it up from Crazy Store Hartbee****rt in Village Mall. Thank you Moses for going out of your way to keep a customer happy. I appreciate your service and everything you have done. God Speed.
53 replies
13 months ago
Rain Internet Provider
Rain Internet Provider. Since last year August 2024, we have struggled with the internet wi-fi signal. I have logged a lot of complaints to Rain, and we were told someone would phone you back. About every month, I logged a complaint, but since August 2024, up until now, nobody has phoned me back or sorted the slow Internet connection out. I am paying R535 per month for a 10mb/s speed and not even receiving 1mb/s and most of the time under 0.08mb/s. Attached are the speed tests done since August 2024. I asked that they must reimburse me from August 2024 as they do not honour the agreement to provide me a 10mb/s speed and sort my current speed out as I still want to make use of their services.
1821 replies
43 months ago
Policy Hollard unable to help
Please help. I have phoned out already R200 in airtime. At Hollard they put me through from one person to the other person. We have changed from bank institutions and we would like to change the debit order. We struggle now for nearly a month to get it changed. Pnp said the policy is with Hollard and nobody at Hollard can assist us. The debit order was returned for October by my previous bank and we would like to continue with the policy. Below is comment from pnp regarding the policy. We have lost the documentation as well and we don't know who to contact to update our debit order. The debit order from previous bank the reference number of the debit order was ********* Below another number PNP send us. Please help we can't trace where at Hollard the policy is. Regards Phelisa Malveki (Pick n Pay) 17 Sept 2022, 10:42 GMT+2 Hello Hilde, Thank you for reaching out to Pick n Pay Customer Care team. Kindly be advise the policy is linked with Hollard, if you would like to make any changes on your profile you would be required to Email them on LifeOIA@hollard.co.za or contact them on 0860 333 118 Please refer to this reference number -************x I have phoned again today. They just put me through from one person to another person. I was on the phone for more than 30 minutes and still they put my call through to someone else. According to my previous Banking Institution the debit order with reference PnP Acc *********x was taken by: Company details as requested, THE HOLLARD INS COMPANY LTD T ( 011 ) 3511210, Queries? 0860 101 341. Regards Standard Bank. Please help because nobody is able to help us at Hollard and we paid more than 15 years on this policy.
133 replies
61 months ago
MRP Mobile Incompetent
My previous reviews to MRP Mobile on your platform had no avail. Still 4 months later and they did not fix my credit report at the Credit unions and it still shows that I fall behind on payment which is not true as it was a incompetent error from MRP Mobile. I want to know when they are going to submit a request to the Credit unions to delete the mistake of reporting that I fell behind on payment as it was a error from MRP Mobile????? I will post it from now on every day on social media how incompetent they are until they correct my credit report from November, December 2020 and January 2021. I will not recommend any one to take out a contract with MRP Mobile as the client service is pathetic.
53 replies
63 months ago
MRP MOBILE EXTENDING CONTRACT WITHOUT CLIENTS KNOWLEDGE
I had a mobile contract with MRP Mobile which started on 03/07/2018 for 24 months and the contract expired on 03/07/2020. I phoned mrp mobile in June to give notice that I will not renew my contract. I was told that my contract expired end of October 2020. I went to look for my documents when the phone was delivered to me and couldn't find it.I phoned October to end my contract and I was told to give 30 days notice. On 05/10/2020 I send MRP Mobile an email giving 30 days notice which will then be ending on 05/11/2020 and the last debit order will also be then 1 November 2020 for October 2020. MRP Mobile le reply with an email they will cancel my contract on 1 December 2020 but I already gave 30 days notice for 05/11/2020. I told them that can't they do any calculations and that they are *****s as my contact shoud end on 05/11/2020 as I gave 30 days notice ad they requested and that if the put any future debit orders through after 05/11/2020 I will request my bank to return the money to my account as my contract ended on 05/11/2020. On 01December 2020 they put a debit order again through on my bank account and I instructed my bank to reverse the transaction. In December 2020 I found my delivery document and saw that MRP Mobile extended my contract without my knowledge so that it ended October 2020. In fact my contract should have expired on 03/07/2020. They extended the contract with 3 months and the contract run for 27 months and not 24 months as our telephonic conversation and contract done telephonic. I have prove that I received my phone on 2018/07/03 and that is the day the contract started. Now MRP Mobile shows on my credit report that I fail to make payment in December 2020. In fact they already stole 3 months money from me with extending my contract without my knowledge. I want MRP Mobile to rectify my record at the credit union and to issue a written apology regarding this matter.
178 replies
78 months ago
Cell C absurd package
I have several contracts with Cell C and one of my contracts is due for an upgrade. I like my current package that I am on and went to Brits Mall Cell C to upgrade my contract. I told them that I want the same deal as my current contract but want to increase my data to 500MB or 1GB. I was told that they can't give me the same package as it has changed. Currently I am receiving free 1000 wifi calling minutes, 150MB data, 150 any net calling minutes, 150 sms'e and 2GB black data which I never used. Now they want to give me a package that I don't want and will be a waste of my money. I still want to be on my current package even if the price has increased. I use wifi calling nearly every day and now the customer who paid for the deal or package must use these absurd deals which is not suitable for me. No wonder Cell C is in financial **** as they do not want to give the customer what is suitable for his or her needs. If I can cancel all my other contracts I would have done it and also recommend other customers to rather seek an alternative mobile provider as Cell C it is not for the customer but for themselves.
271 replies
78 months ago
Standard Bank uCounts rewards program
Since I've been a member of Standard Bank uCounts rewards program I experienced problems with my ucount rewards allocated to my ucount account. I have contacted Ucounts of Standard Bank August 2019 and they told me that the problem has been resolved and that every month my rewards will be added to my account. October 2019 rewards was not loaded on my account. I phoned them costing me money everytime for an update and to complain about this issue. No one has ever come back to me regarding this issue of the rewards points not being allocated to my account. Everytime it is a system glitch according to them. A few years back I cancelled the rewards program as I never got anything back. This time February 2018 I joined them again as I was told I will definitely receiving my rewards on my card. It seems that the same problem happened few years back which results in closing it that time. Now I still can't get answers from Standard Bank uCounts. Please your help will be appreciated.
105 replies
80 months ago
Food Lovers Market Brits specials never at the shop
On Friday the 13th September 2019 Food Lovers Market Advertised Queen Prawns for R13 for 4. The Prawns the had on special at Brits Food Lovers Market was small prawns not even 10 cm long. King Prawns is 35cm, Queen Prawns is 25cm and Prince Prawns is 15 cm long. Why are they advertising Queen Prawns and packed small prawns for this special. Food Lovers Market Brits you robbing the customers. Your service always sucks when you had specials then the excuse is Head office didn't send it. Always problems with your specials and always the same excuses.
105 replies
81 months ago
Telkom
Telkom / Open Serve is pathetic and technicians does not know what they are doing. Our Lines went dead on 24/7/2019 and was restored on 02/08/2019 after various calls to Telkom. On 03/08/2019 our lines went dead again no internet no voiceline. After several complaints it was restored on 10/08/2019. On 14/08/2019 up till now our ADSL lines are not working and Telkom does not care. Incomponent manager Leslie phoned me said they will send Technicians out but no one visited the premises. Phone me next day the Friday says the technicians was here but they lied as we were waiting for them. Said he send them on Friday but no one came out. The problem is all of us in my neighborhood with Telkom lines has the same problem. No internet. The problem must be at the extension where it always is. So fed-up with Telkom. Having a 2 year contract with them and 1 year 6 months still to go this is the baddest internet provider ever and Telkom is doing nothing at all. Please if you choose Telkom / Open Serve as your internet provider think twice as they are pathetic and lines more down than working
0 replies
82 months ago
Telkom ADSL and Telkom Services Sucks
Since I applied for my Telkom Adsl line in February 2019 it was more than than half the time out of order or no internet or voice lines. We report it everytime at 10210 and get a fault reference number. Sometimes it took Telkom more than 18 days to fix our lines. On 24th July 2019 we report it again they fixed the line on the 2 August 2019 and on the 3rd August 2019 the lines went dead again up until now. Today is the 5th August 2019 at 21h00 and still no internet or voice line after reported it on rhe 3rd August 2019 reference number 29477752. Login to my Telkom App and notice that the fault was closed and commented RESOLVED, but our lines are still down and not working. Phone in again asked who closed it as it is still down can't give me an answer. Log a fault again. Telkom Services sucks and I want to now wat are they going to do about it as I had a 2 year contract with them and 6 months in and the lines were down half the time. They can't give me a sim router as we do not have LTE or 3G here. What is Telkom going to do about it. Telkom please give me an answer as soon as possible.
0 replies
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