LM
Linda M
Active since Feb 2019
18
Reviews
0
Industries
Reviews
18 reviews2 months ago
Barloworld Khula Sizwe shares chaos and *********** agents.
During 2019, I bought some Barloworld Khula Sizwe shares with the clear understanding that the value of these shares would only be realised after 5 years. Fast Forward to January 2026, I started the process of selling these shares. Oooh, what a MISSION!! After submitting the necessary FICA documentation, I'm being pushed from pillar-to-post. They keep on asking for the same documents that were submitted earlier. There's clearly a shortage of skills at the shares trading desk of Barloworld Khula Sizwe/JSE Investor Services. It's chaotic!! On calling their help desk, one gets the impression that, there's definitely NO process in place. I regret having invested in this Barloworld Khula Sizwe share scheme.
0 replies
3 months ago
Missing/disappearing airtime
Unprofessional, unhelpful customer service. My airtime just disappeared and I cannot get a satisfactory answer. Customer care lady was supposed to refer me to their contracts section. Just cut-off. Tge 083 123 1761 number is also useless and unhelpful.
0 replies
7 months ago
Unreliable service delivery from Viagogo Entertainment Inc
Booked tickets on 10 Sep 2025 with Viagogo for a concert taking place at Sun City, Rustenberg on 3 Oct. Still waiting for our tickets and cannot get confirmation as to when the tickets would be available or if our sits will be available? I also asked for e-tickets, but these are also NOT available at this stage. Really concerned, as the event is next week and still cannot get our tickets. Their customers support system is also unhelpful. Not sure if this is a **** or a ripoff?
0 replies
11 months ago
Poor customer service at Pick n Pay Lemon Tree
On Friday, 2 May, I visited the Pick n Pay Lemon Tree, Alberton outlet to make my bi-monthly shopping. Among other items bought, I selected Domestos which had an advertised "special tag" of R56 for "Buy 2x Domestos Thick Bleach Assorted 750ml and get 1x Domestos Rim Block Assorted 55g FREE". In my mind, the FREE extra was optional... As I had other matters to attend that afternoon, I didn't search for this "additional FREE item"...later, on checking my receipted invoice, I noticed that I was "overcharged" on this very FREE special item. I was charged R72 (R35.99 x2) instead of the advertised R56. On Tuesday, 6 May, I went to this Pick n Pay retail outlet to raise my concerns about the overcharged item in my invoice. Wow!! What an experience I encountered... I was referred to the supervisor/manager by the name of Thandi. I raised my concerns about the overcharged item and requested that this matter be rectified. She started preaching to me about the "national promotions and the "in-store" promotions carried out by Pick n Pay. As the end-user, I'm obviously, not interested in the internal marketing strategy app**** by Pick n Pay. She treated me with such disdain and told me that I was to blame for this oversight. "It's your fault not to check that you took the 3rd (optional item)". The crux of my complaint is as follows:- 1. I bought the items, purportedly, to be on a "special" (as advertised). These items were not even packed/bulked together, from an awareness point of view. 2. No one at the till points notified/advised me of the "additional/ optional FREE item. 3. When I raised my concerns 4 days later, instead of being assisted and the matter resolved, I'm given lecture on Pick n Pay's internal marketing strategy. 4. In future, should I interrogate all Pick n Pay advertising material times to be "national" or "in-store"? To be honest with you, I am quite shocked and disappointed in the manner this manager/supervisor treated me and literally failed to address my concerns. She treated me with such disdain, hence I decided to pen this complaint to their complaints office. Despite numerous escalations to their offices, my complaint was not resolved. Each time I raised a concern, a new reference number would be allocated If is/these are the standards app**** in handling customer concerns at Pick n Pay, then, I won't be a static and I'll disassociate with this retail outlet and advise my close associates and family to do likewise. Very disappointed in the manner they mishahandled my concerns/complaint.
1 reply
11 months ago
OUTsurance excellent service and insurance innovation - the best in the insuranceindustr.
For the past 20 years I have been with Outsurance, I have nothing but full of praise for the various insurance products they are providing. Being part of this insurance company, gives you a sense of relief, a feeling of self-sufficiency et al. Whenever you call their staff, they treat you like a king/queen; very professional and they deliver on their promise on the service level that is beyond reproach. As a result of the above, I have moved my vehicles, household, personal items and recently my building cover to OUTsurance. I'm also impressed by their innovative approach to their clients safety; the latest Panic Assistance really gives gives me a sense of feeling SAFE in our crime-ridden country. Well done OUTSURANCE!!! Keep on looking after four customers.
58 replies
18 months ago
Misleading advertising at Checkers Liquor and poor poor customer service.
is rather concerning to notice that Checkers has also joined a litany of companies that publish misleading adverts to the public/consumers. Based on an advert placed in national papers, i picked up that you have a "special" on "500ml" Amstel lager beer, my favourite drink. But on visiting the local outlet, Newmarket in Alberton, I was informed that THERE IS NO 500ml Amstel lager - ONLY 440ml. Surely, before distribution of these pamphlets, they should have been checked for authenticity and correctness? Very disappointing indeed and such an inconvenience for the trip and time taken to visit this Checkers outlet. As a concerned consumer I then decided to raise this concern through their complaints email address on 4 Oct. To this day, 6 days later, I yet have to get a simple call from Checkers. All I get are responses from their automated messaging system; "Our friendly Support Centre Agents will respond as soon as possible" Reference numbers #4665548 (4 Oct), #4691645 (8/10) & 4696927 (9/10). This is very disappointing and very unprofessional, to say the least.
0 replies
40 months ago
Spur Steak Ranches loyalty rewards
As a regular Spur restaurant patron. After some persuasion from one of their waitresses, I then joined the Spur Family Club Points rewards programme in Oct 2022. At South Dakota Spur, Mall of the South, they were very professional and my loyalty rewards were loaded (R550) as promised. This service seems to vary in the different franchised outlets... On 20 Nov, I visited the Little Eagle Spur in New Market, Alberton. After spending R250, I was promised that my loyalty points would be loaded and nothing happened until I lodged a complaint two weeks later. Again on 3 Dec, visited another Spur outlet, Rocky Peak Spur in Brackenhurst, Alberton. The waiter, Xolani, did not even have his name tag on him. Again, I had to lodge complaints to get them to do their work. Then on 24 Dec, got some response from Sarah Jane Peter (0860 007 7787) informing me that my query has been resolved. But this wasn't correct. So, on 29 Dec, I called that number for a resolution, only to get this rude, unprofessional, arrogant guy, who even refused to give me his name. Mind you, this guy is supposed to be the Spur Customer Care Ambassador? Surely, if some of the Spur franchises DO NOT understand how their rewards system works, then it's an indictment on management. They don't even care to keep the promises made to customers to upload, the rewards. This service level leaves a lot to be desired and I doubt if I would visit the unprofessional outlets again.
0 replies
47 months ago
Inefficient, unhelpful, arrogant client service at MTN stores, call centre
I took out a 24 month cellphone contract with MTN in Feb 2021. The contract, which included a cellphone device, was to pay R279 pm for 24 months. There was no problem with this agreement, until I got a call from one of their MTN call agenst on 1 Dec 2021. She promised to reduce my repayments from R279 to R249 pm. This sounded like a brilliant idea, and I was happy with this offer. This was, however, tbe beginning of my nightmares with MTN. Instead of reducing my repayments, I noticed that my debit order was in fact INCREASED. Since Jan 2021, I have spoken to, at least over, 2 dozen MTN call agents, consultants, credit people. ALL OF THEM ARE REALLY USELESS. They make EMPTY promises to investigate this matter and sort it out, TO NO AVAIL. They are just a bunch of incompetent, ineffective, unreliable, arrogant people. I have also tried to sort this matter out with their Newmarket, Alberton store. Wow, here again, I met some arrogance and referred to their call centre. Their CALL centre; (083 135/083 1 808) is one of the worst, disorganized entity I have ever dealt with. VERY PAINFUL, UNHELPFUL!! This MTN inefficiency is affecting my credit score, despite the fact that I have stuck to my side of the agreement of paying the R249pm, as agreed in Dec 2021 with their agent. All I want is MTN to rectify this mess and restate my account to the correct agreement.
0 replies
48 months ago
Excellent service delivery by Office of the Ombuds Long term Insurance.
After a frustrating and exhausting 6 months attempt to get Nedbank Insurance group to pay out a funeral policy that I took out for my late uncle some 5 years ago, I half-heartedly contacted the office of the Ombuds, to remedy the situation. To my surprise, my complaint was handled with such unbelievable professionalism by the acting Ombuds, Mrs Abigail Machine and her assistant, Ms Nicolette May. I was impressed by their professional process management and sticking to deadlines. Although the bank did not pay out the funeral policy, as requested, they were compelled to refund all premiums paid since inception of the funeral policy. These two ladies have restored my confidence in the available quality of public servants in our country. They deserve not only a simple accolade, but they deserve a standing ovation and recognition for the sterling service rendered to the deserving public.
0 replies
48 months ago
Misleading advertising by Makro
Makro advertised JC LE ROUX sparkling wines at a price of R390 for 6 (750ml). This equates to about R65 for a 750ml bottle. As Mother's day was approaching, I intended to spoil my wife and my mother-in-law by buying them 3 bottles each over the weekend. So I took 6 bottles of JC LE ROUX at the advertised price if R390. To my surprise, when the cashier punched a price of R85 per bottle, which was contrary to the advertised price. She insisted that this price (R65/750ml bottle) refers to a "case", and this is clearly NOT CORRECT (based on the advert). After some haggling and an unpleasant exchanges with the unreceptive cashier, I decided to ditch the sparkling wines. Surely, this retailer should explain their pricing model to their ill-informed staff members, as this is tantamount to misleading advertising. It would be interesting to hear what Makro would say about this debacle.
74 replies
Review Distribution
5 Star
4 (22.22222222222222%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (11.11111111111111%)
1 Star
12 (66.66666666666667%)