NM
Nhlakanipho M
Active since May 2019
32
Reviews
0
Industries
Reviews
32 reviews16 months ago
Unresolved Usage Limit increase
I am writing to express my extreme dissatisfaction with the ongoing failure to increase my usage limit. Despite numerous calls to your call center since December 23rd, my issue remains unresolved. Each time I contact customer service, I am met with an error message preventing the limit increase. Furthermore, my requests to speak with a manager are consistently denied. This lack of resolution and escalation options is unacceptable. My reference number for this issue is BO0007722. I kindly request that this matter be addressed urgently and that a manager contact me directly to resolve this issue.
0 replies
16 months ago
Unacceptable Service and Rude Customer Support from Hirsch
I am extremely disappointed with the service I received from Hirsch regarding my eBucks order #15867. Despite being told that delivery takes 5 to 7 days, my order has been with you for 9 days with no update. When I called to inquire, I was transferred to two different representatives who were both rude and refused to give me their names. This is unacceptable, especially compared to the excellent service I received last year when my TV was delivered within two days. I urge you to review the call recordings and address this issue promptly.
0 replies
22 months ago
Unusable Treadmills & Unhelpful Staff at Ignite Fitness Ferndale
I recently joined Ignite Fitness and was excited to use the treadmills, especially since I prefer indoor running during winter. Unfortunately, upon arrival this weekend, I was very disappointed to find that none of the treadmills were functional. On top of that, the staff, particularly Sipho Marima, were unfriendly and unhelpful. Having functioning equipment is essential for a positive gym experience. Despite reaching out to Sipho Marima about the treadmills, he was dismissive and unhelpful. He claimed the machines are regularly serviced, yet none were operational, and he couldn't point me to a single working treadmill. I understand equipment issues can happen, but the lack of working treadmills combined with the unfriendly staff interaction is concerning. I expect Ignite Fitness to prioritize proper equipment maintenance and ensure a welcoming environment for members. Before considering alternative gyms, I'd like to see Ignite Fitness address these issues and provide the quality service and facilities I signed up for.
0 replies
28 months ago
Shocking customer service at FLYSAA
Booking with SAA has been a disappointing ordeal. Recently, my reservation was inexplicably canceled without any notification. If I hadn't proactively called to check, I would have been in for a shocking surprise at the airport. Dealing with their call center, especially agent Angela Hlungwane, was a nightmare. The lack of communication was evident as I was asked to redo everything, including a consent form that was previously completed. Despite providing reference numbers and emails, the inconvenience of repeating the process was appalling. The staff, including supervisors, displayed a disappointing lack of empathy. It's disheartening when a reputable airline fails to prioritize basic customer communication and assistance.
0 replies
29 months ago
Disappointing Service and Lack of Accountability from Digicall
I am utterly disappointed with the service I have received from Digicall in relation to my building claim with Momentum. I submitted a claim in October, which was approved only partially due to missing information from Digicall, specifically the exclusion of ceiling costings. Since then, my attempts to rectify this issue have been met with sheer incompetence and lack of accountability. Despite numerous attempts to communicate with Digicall, I have been consistently met with unfulfilled promises and misleading information. On multiple occasions, I was assured that the contractor Y&R had sent the necessary costings, only to discover that this wasn't the case when I followed up. The lack of coordination and miscommunication within Digicall has been astounding and highly frustrating. Moreover, the individual assigned to handle my claim, Nishan, has been consistently unavailable. Every time I attempt to reach out, I am met with excuses or promises of callbacks that never materialize. This lack of responsiveness and accountability is simply unacceptable, especially considering the urgency and importance of resolving this matter promptly. I have made numerous calls and each time I'm left feeling more disillusioned and ignored by Digicall's handling of my claim. The inability to provide a resolution or even basic updates reflects poorly on their professionalism and commitment to customer service. I implore Digicall to take immediate action to rectify this situation. It's crucial for them to address the missing information promptly and ensure effective communication channels are established. Additionally, I urge them to reconsider their approach to customer service, emphasizing accountability, timely responses, and accurate information provision. Overall, my experience with Digicall has been nothing short of disappointing. As a customer, I expected a level of service that reflects professionalism and accountability, which unfortunately has been sorely lacking throughout this ordeal.
56 replies
29 months ago
Disappointed with Game Store Cresta's Failure to Honor Price Beat Policy
I am writing to express my extreme disappointment and frustration with the service I received at Game Store in Cresta regarding their price beat policy. My recent experience attempting to obtain a price match for an item has left me thoroughly dissatisfied. Initially, when I presented a normal special from OK Furniture, I was informed that Game Store doesn't match Black Friday specials. However, after clarifying that the offer I was referring to was a regular one, not a Black Friday deal, the store staff still hesitated to honor the policy. Their next excuse was the need to confirm stock availability at OK Furniture. Despite the online indication of ample stock at the store, they insisted on further proof, forcing me to go to lengths to demonstrate that the OK franchise indeed had the item in stock. Shockingly, they dismissed this evidence by claiming it was demo stock. This series of excuses and constant probing for reasons not to provide the deal left me feeling disrespected and undervalued as a customer. It's disheartening to encounter such obstructive behavior when simply seeking to take advantage of a stated store policy. I expected better from Game Store and believe that such practices severely undermine the trust and loyalty customers should have in a retail establishment. I hope this feedback prompts a reevaluation of the store's approach to honoring their price beat policy and improves the customer experience for others in the future
200 replies
29 months ago
Loyal Subscriber Left Disappointed by Lack of Black Friday Offer
I've been a loyal subscriber to MTN's Sky Silver package for quite some time now. I've generally been content with the service provided, but I'm deeply disappointed by the lack of a Black Friday upgrade deal for this package. As my contract comes to an end, I discovered that there wasn't any offer available, leaving me facing a substantial increase in my monthly cost from R549 to a staggering R1,096. This isn't the first time I've encountered this issue. Two years ago, I faced a similar situation where I had to threaten cancellation to secure a reasonable deal. It's disheartening to see that despite being a consistent customer, the same package exclusion occurred during a promotional period. My overall experience with MTN has been satisfactory in terms of service reliability and more especially their data share option, but the lack of consideration for loyal customers during promotional events like Black Friday leaves a bitter taste.
0 replies
30 months ago
"Unfair Temporal Expectations: Clicks' One-Day-Only Special Creates Inconvenience"
This weekend I encountered an issue with Clicks, and I believe it was unjust for them to send a one-day-only special at 11:16 am on a weekend, expecting immediate action on the same day. This timeframe appears impractical, potentially leaving customers feeling rushed and disadvantaged by such a limited window. I find it necessary to express my dissatisfaction as this approach seems unfair and inconvenient for consumers who may not have the flexibility to respond within such a constrained time frame.
0 replies
33 months ago
AMS Haven Ferndale Village Complex
Below is the response I received from the landlord of 362 Main Avenue, Ferndale Village for complaining about not getting communications regarding power outages we have been experiencing almost every week, where power goes off for mora than 3 consecutives days, only for this complex, the neighboring buildings don't have the same problem. Good morning, It was a BULK e-mail that was send to ALL tenants. But is the shoe fits ….. You may submit your cancellation of lease today as your 1 months’ notice to move out 31 August 2023 @ 12h00. Just an interesting fact for your special attention …… ALL MY TENANTS ARE BLACK and we get along just fine, so keep your race card to yourself. And while we at it will you please contact SA Weather Services and ask them to change the weather as it too cold today.
0 replies
Review Distribution
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1 Star
32 (100%)