AV
Amanda D
Active since Mar 2009
13
Reviews
0
Industries
Reviews
13 reviews5 months ago
Rejection of claim not accepted
Sure — here’s the clean, ready-to-copy version of your complaint letter (no formatting or notes): --- I am extremely disappointed with how my recent insurance claim has been handled by Nedbank Household Home Covers Insurance. In May 2024, I submitted a request to have nine solar systems on my property insured. These systems are rented from Go Solar, and as part of the rental agreement, I was required to provide proof of insurance for all nine units. I sent through all nine rental agreements, the Certificates of Compliance (COCs), and all relevant supporting documentation. Shortly thereafter, I received an updated policy schedule from Nedbank with a specific endor*****t confirming that the nine solar systems had been added to my policy. I therefore believed they were fully covered. In early September 2024, two of the inverter systems were struck by lightning, and I immediately submitted a claim. Your assessor came out to inspect the damage and confirmed that the inverters had indeed been damaged. Following this, I was informed that an independent company would be sent out to quote on replacing the systems. I made it clear from the start — and as confirmed in the documentation I submitted — that this was not possible under the terms of the Go Solar rental contracts, which state that only the owners of the systems may carry out replacements. Our obligation was purely to insure the equipment. It now appears that my insistence on following the contractual conditions — the very same conditions disclosed and accepted when the systems were insured — is the reason the claim has been rejected. After more than two months of back-and-forth communication, and despite having formal written confirmation from Nedbank that the systems were added to my policy in May 2024, I am now left with two non-functioning inverters, no resolution, and a final rejection of my claim. This is unacceptable. Nedbank formally endorsed these systems on my policy, accepted my premiums, and is now refusing a valid claim based on circumstances that were fully disclosed and accepted at the time of cover. After years as a loyal Nedbank client, I find this experience deeply disappointing. I urge Nedbank Household Home Covers Insurance to review this case urgently, honor the endorsed coverage, and take responsibility for the handling of this claim Policy 923934845 ---
0 replies
5 months ago
Duped by a business I thought I could trust
I am extremely disappointed and frustrated with my experience regarding the Vitality Weight program. When I enrolled, there was a clear choice between a 3-month and a 6-month option. I explicitly selected the 3-month program. It is therefore completely unreasonable that I have now been billed for 10 consecutive months. When I contacted your support team, I was informed that I “should have read the fine print.” This response is unacceptable. The structure of the program — offering a 3- or 6-month option — naturally leads one to assume that the selection made defines the duration of the billing. I feel misled and deceived, much like the tactics used in misleading gym memberships. This practice is ********* and exploits customer trust. This has resulted in substantial financial loss, which I cannot afford. I was shocked to discover these ongoing debits. To make matters worse, when I attempted to cancel the subscription online, the option to cancel was not even available. This further reinforces my concern that the process is intentionally designed to make cancellation difficult or impossible without direct intervention. After contacting your team, I was told that a manual cancellation would be processed. However, I will not simply accept this as a resolution. I have been a Discovery client for nearly 30 years, holding three active products, and have always believed Discovery to be a brand built on integrity and trust. I did not expect to be treated in this manner. I therefore demand a full reimbur*****t of the incorrect debits as a matter of principle and fairness. This situation must be rectified promptly, and I expect a formal response confirming the refund and corrective action taken to prevent such misleading practices in the future.
0 replies
11 months ago
Complete disruption of business due to unauthorized debits
@GoSolrSA – This is unacceptable. For the past 4 weeks, I’ve been waiting for a callback regarding an issue on my account – and I’ve heard nothing. Meanwhile, I’m dealing with a far more serious problem. Due to a failed debit order (because of insufficient funds), GoSolr has been repeatedly trying to debit my account – not once or twice, but almost DAILY – and not just one debit order. I have 9 systems with GoSolr, meaning 9 separate debit attempts every few days. That’s resulted in over 80 failed debits, sending my business account into -R17,000 daily for two weeks. This reckless behavior has led to: My bank account being flagged and FROZEN by FNB for suspected misconduct. I cannot conduct any business due to this. My credit record being destroyed. Me being unable to operate my business properly. I never gave permission for repeated daily debit attempts, and I’ve never seen another company do this. GoSolr, I demand: Immediate cancellation of all debit orders. Proof that I authorized multiple debit attempts per month. A full refund of all bank charges caused by these repeated debits. I’ll settle my account via EFT from this month forward when I can, but this treatment is completely unacceptable. Fix this – now.
58 replies
15 months ago
IVA Excellence
I cannot praise this school enough. My two daughters started at IVA this year. I did careful research before signing up and was really impressed after chatting to other parents. I also checked reviews for other schools and could not believe the bad reviews on the other schools. Since application, my experience has been nothing but amazing. Communication with the school has been excellent. Everything is personal—no bots and long waiting times when you need information. You deal with real people who answer you so quickly. The organization since day one last week has been excellent. All lessons are live, and children follow a structured timetable. The teachers so far have been excellent and have been available through the weekend, answering any questions that the children have. My daughter has already received an extra private lesson to help her catch up with a new subject she has started. My children are so excited and positive as they already have their assessment guides and due dates. I know it is early days, but if this is anything to go by, I am so happy that we made this move!
0 replies
29 months ago
Black Friday nightmare at Leroy
I bought various items online on Black Friday on the Friday just after 12h00 when the 80% discounts were released. I find it shocking that the items stated that they are available and then a few days into the next week you get told that they got sold out and you can no longer be assisted. Why even offer them if they only apply to leftover stock after the weekend? I purchased quite a lot over many order numbers. This order Order #000407816 - 282539,321544 was over R15000. Of all the items I paid for, I did not get the apron, brushes, knife holder, oil spray, 10 fences, tooth brush holder or toilet brush holder. I simply get an sms from the store to say they are no longer available. For the shade netting I was told that the item is discontinued. BUT up to today you still have these items available online ???? The smaller items are still on sale. But what is more shocking is that the fencing and netting are now available at full price. I am simply not accepting this. I feel that the CPA should protect us against false advertising and the fact that you sell items and then cancel them. The second order is Your Order #000408822. I got a confirmation mail and told I will be given a tracking number and then told its discontinued ? Then my airfryer on Your Order #000407564 - 208949 just did not arrive. The terrible thing is that I bought the airfryer only to see that PNP and Checkers had better offers which I had to ignore. if this airfryer is now also suddenly sold out then it means I ignored all other offers in vain. I would like this ALL sorted out.
71 replies
29 months ago
Very disappointing experience
This was my experience on 15 October. After waiting for the call that week and nothing arrived I then emailed this on 25 October. To date I have still not had feedback which shows that the spa has absolutely no interest in addressing bad service. My email read: I would like to summarize my experience on 15 October: • I had two executive retreat vouchers which I booked for my daughter and myself • We arrived around 09h20 and wanted to use the Swedish shower. It was so hot that it was impossible to stand under it. I climbed out the shower, walked to the 3 ladies standing at the hosts desk to advise them. They just said they would look into it and that was the last I heard. So I was not able to use the shower. • Then entered the steam room. Something was also wrong with the temperature settings as the moment I stepped inside, the vents on the side blew out steam that literally burnt a burn mark on my leg. My daughter was also burnt so we could not use that either. • Went for a massage with 2 people in a room. I was given the neck bean bag and booties towards the end. My daughter was not and she came out from the massage freezing whereas I was comfortable. So I purchased the booties and bean bag she could try it at home instead. • My daughter complained to me that when she asked for a lighter pressure the lady would go softer for a while but then revert to harder. My massage was average. • After the treatment I wanted to go for lunch. Asked the host where to go and she was confused and said I could pay for lunch. Eventually she understood. Went upstairs to lay on the day bed and order lunch. Lady came with menus. I asked how the lunch package worked and she had not idea. Eventually came back saying lunch was R140. Told her this did not make sense – how can I get an ala carte menu for a fixed cost. She called someone else who also said lunch was R140. Eventually I got them to agree that it sounded more like we have a credit of R140. They left the menus and never came back, at all. After at least half an hour of waiting we got up to leave. A gentlemen asked if everything was OK and I said no, that we were leaving as we were not getting served. He said sorry we had no power in the kitchen. • Went to reception to complain. Was told that it was strange as the heat settings were set each day. I am sure I was the first person in the shower and I can assure you that it was not possible to stand there. The lady took my details and complaint and promised I would get called that week. Still nothing. To say that this was an underwhelming experience is an understatement.
0 replies
37 months ago
Don't buy laptops here !
Good day. I am TOTALLY disappointed and regretting purchasing from you. I bought a laptop late November from Fourways. I kept it sealed till late Jan when I started work for the year. Within a week all USB ports stopped working. I cannot be without my laptop so rather went and bought a blue tooth mouse. Then late February the screen just went black. This is within 1 month of use ! It was returned 22 February and is still not back. I am a business owner and have been battling on my phone for over a month. I cannot do accounting or create documents, or basically run my business! I have to beg for feedback and just get told it's still not ready. I also bought a projector at the same time and have misplaced the remote. Your store cannot even order in a new remote for me. Why sell Orion products if you cannot get parts ? I am utterly disappointed and can definitely not recommend this business. Amanda
0 replies
44 months ago
Supplier in a million
Wow ! What can I say. Its not very often that you come across a service provider like this. AIO Digital designed my website and has gone above and beyond any of my expectations. Nothing has ever been too much for them. They have been so prompt and have often worked afterhours for me. Their work is excellent and their attitude and commitment to service excellence is out of this world. Their pricing is excellent too. If you are needing a website developed then you don't need to look any further. I am not an easy customer in any way. And you have blown me away. Thank you for the fantastic service!
0 replies
56 months ago
Excellent service !!
Wow – what great service. (From both Suzan and Junior) After experiencing terrible service in the past when dealing with cell phone claims (other service providers used by Discovery) I did not expect much when my phone was collected 48 hours ago. But I was completely blown away with the service I received from Platinum. A photo of the driver was sent to me, the repair was done immediately. Today they called to say that the repair was done but that no drivers were available. I was happy to wait till tomorrow but they said that they would still try for today. And my phone was just delivered. With a packet of rascals as well ! This type of service is not experienced everyday, so must be commended. Than you for the great experience.
53 replies
68 months ago
Be warned against Starfish Media
Please stay far away from this company. They will quote you for an e-commerce website, make excuses for not delivering, accuse you for not being appreciative (of the price that they say was quoted under "market value" to start off with). You get quoted extra amounts to personalize your site. After payment of the additional charges most of the changes will never get done. I never once negotiated or asked for a discount .... If you complain about service you will be told that the team is offended and don't want to work with you. You have paid extra for an email address - that's fine. But you are never given it! You are then quoted more (as a "fine" for not being appreciative). If you refuse to pay this additional cost and ask for your unfinished website with passwords, they suspend your site, withhold your email address and threaten to invoice on hours lost??? Even after your shop was not even started... You have paid hosting for a year and have nothing to show for your money. Huge scam!!! Will be taking legal action and would invite anyone else who has been scammed to join me.
265 replies
Review Distribution
5 Star
4 (30.76923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (69.23076923076923%)