NS
Nomalanga S
Active since May 2019
13
Reviews
0
Industries
Reviews
13 reviews2 months ago
Disappointing Service
I have a Mobile and Data line under one account . The data line was paid and up to date and the mobile line was owing , so both lines were suspended - I asked the call centre if these two could be split as they are paid separately, the data line being for business and the one has always been a personal line from the get go. I was told to go in store . I went to one of Sandton stores only to be told this is not possible unless it’s two different people. Misinformation of note. I wa then told only the Billings team could assist. Needless to say even after payment and the account was up to date - because I could not call out , another trip was made to a store - this time Clearwater Mall , 24 hours later as reconnection had not happened post payment. Is this standard procedure that one has to gone in for reconnection, does your system not pick the payment up ? Being an entrepreneur and getting paid late because of clients landed me in this situation , but had hoped your systems pick up payment at any point. Thanks to the team for reconnection which happened within the said 1-2hrs
109 replies
2 months ago
Virgin Active Little Falls Inconsistent Communication
Since last year , VA Little Falls has been experiencing either water or electricity challenges - more so on the electricity side. There is no consistent updates via SMS. Sometimes you get a message to update that the inverter battery is dead and directing clients to other VAs and sometimes you don’t. Then there is no update when the said devices are re-instated and it’s one taking chances in the hope that all is in order. Last week was my breaking point. After an hours walk to get there - there was no electricity. There was a sign at the door yet no SMS update. I was defeated - a wasted day to try to do some exercise . As I walked out, another member was coming in and his words were - “this is becoming a daily thing”. Power had depleted apparently at 11:00 am - and at that time it was going to 2pm. Imagine those coming straight from work without any communication. The week prior I had called the call centre, enquiring about moving to Eagle Canyon / Honeydew and I was told it would cost R75 with them for administrative assistance. The physical gym told me R299. 👀 My first question is why am I paying this fee when VA is inconveniencing us members with this particular VA. I’m trying to minimize not getting messages and wasting my time going in for nothing. My second question is - why is there no SLA for SMS sending and no consistency ? Surely within an hour to the inverter running thin, bulk SMS can be sent rather than waiting until there is completely no power. My third question -can this VA not invest in more inverters because this is an ongoing situation based on the area for a while now. Please can I be moved to Eagle Canyon / Honeydew Gym at your cost not mine.
0 replies
4 months ago
Vodacom - A global brand with non-global call centre agents.
I have been a client for over 10 years and have been happy with your services etc. I’m starting to get annoyed by your call centre agents / consultants who have no manners. It’s been a thing for the last few years and sometimes I let it go or on a good day freely educate the agents / consultants. A young Indian lady called today at 13:28 - she didn’t ask if it was a good time to speak - rambled on about the contract I have and kept acknowledging on my behalf the statements she would direct at me ‘You are aware of this Right’ a couple of times until I stopped her. I asked if she was aware I had not done any topping up of my current contract since I’ve had it - and the fact that she was not giving me a chance to respond or ask her anything. Needless to say she hung up on me. Either she had no response because she is rambling a Script with no thought given to what she is saying or just dead rude. Vodacom - educate your call centre agents / consultants please and teach them the right way. I am an experienced call centre person with years of bank client experience from 2004 and we were never taught to deal this way with clients. A second agent - (Carol)called with the same script at 14:59 - mind you this is the same day - talk about spamming and i stopped her right at the beginning as I heard exactly the same introduction as the previous agent and told her to remove me from her database. As clients we may just miss out on value added services because of this type of behavior. Vodacom - You are a global brand - please train your call centre agents / consultants to deliver as such. Happy to train them for you :)
106 replies
4 months ago
Nedbank Insurance and Ombudsman - A sorry Combination!
My homeloan insurance is under the same Nedbank who is the homeloan provider. I had a DB board situation and insurance sent their service provider to check . Grant took the necessary pictures etc and already started saying that they don’t get paid enough to fix this type of issue. He would need to go through the slab to see where the wires were burnt and whether he takes two hours or two days they get paid the same rate. Needless to say Nedbank denied the claim. I took this up with the Ombudsman and they took the insurers side claiming that the DB board was not wired correctly. When I bought the property in 2011 , I was emailed a COC saying everything was checked and In order - now I’m told things are not when I’m submitting a claim. Typical insurance vibes because they were not there to inspect anything in 2011. I am not an electrician and would not have know any better . I have asked the arrogant Ombudsman consultant the escalation process and no response was given to this day . I asked prior if the very Nedbank Insurance could send a person to check this wiring so that I have no further challenges with them and fix where we need to fix. Instead again an arrogant email told me that should anything like this happen again to the DB Board they would not pay for it. I am short of words at the lack of understanding. Whilst we know that the Ombudsman is paid by the banks , this is no way to deal with clients at their time of need.
0 replies
4 months ago
Disappointed ***** Resolution- 21-30 days is now close to 90 days.
I am disappointed at your lack of communication and understanding. I logged a ***** case with your ***** department on 26 September 2025 by sending all documents requested after calling about a *****ulent credit card account opened on my name. To this day 4 December I have had to be the one calling to follow up. I was told the documents could not open and resent them to Tracy who confirmed receipt . In between I have call after call asking me for payment and having to relate this is a ***** case each time. The consultants only check afterwards and this has become unbearable. Each time I am told it takes 21-30 days to resolve-we are heading to 90 days. On 7 October, Veronique emailed me to tell me this lead time after I insisted for this telephone call in writing. I am ready to go to the Credit Ombudsman. This lack of concern is disappointing. I have never had any credit let alone an account with your PEP institution. I was promised by Tracy after the request to resend documents that the following Tuesday this would be cleared . Today someone else called and after repeating my annoyance - she just transferred me to the ***** department without advising me she was doing that. I then spoke to a Lucinda who mentioned Tracy was on lunch and she would call back as she was part of the investigating team. This was before 12:00 It 14:42.
0 replies
11 months ago
Mukuru Call Centre and Branch Experience Require Upgrades
I needed to pick up cash at one of your Mukuru branches as per sms received. I’ve got a Mukuru card that I haven’t used in a while so I called your call centre to check if I could rather redeem my cash into the card. Before being transferred to the activations team , I asked Zaza the consultant who assisted me, if she knew whether the Newtown Mukuru was in the mall. This is where the conversation went due south. Instead of admitting she did not know, she listened to respond and not to understand my question. She started listing the branches and I had to cut her mid sentence to explain my question and to tell her if she did but know she should have just said so rather than telling information I had found on your website. I was then transferred to Terence. We started off well, he assisted with reactivating my card. I asked if he could tell me my balance and he advised that this is not done over the phone. Our conversation continued and I asked the balance question again, just to ascertain if really this could not be done as I wanted to ascertain if I had a negative balance due to inactivity as this had been mentioned during a conversation. The response was filled with an irritation and arrogance unbecoming of a call centre agent. He quickly rambled on about me getting onto WhatsApp , typing ‘Hi’ to get my balance, without asking if I knew the number, then he mentioned I could do it via the USSD channel. Again the assumption was that I knew that number. I thanked him and hung up. My 3rd call and interaction was with a lady who was better in her communication skills, and tried to assist with the code I received on sms to fetch the money. At this point I was hoping that the reactivated card could be used. Alas that number could not be found on her system and I was told to go to the branch. It’s gets more interesting as I wait from 7:00am the next day at the Braamfontein branch for the 8:30am opening as per your website. Thankfully I’m number 2 in the queue and I was hoping at 8:30am the branch would be open. The lady with the keys rocks up at 08:29am which means the branch will not be open at 08:30am. The Security gentleman eventually ushers us in at 08:34am. To think security and some of the staff arrived well before the key holder., A staff member hands out papers to write down the collection number received on sms. I then converse with him around this very chilled late opening time. His response was ‘at least you’ll be served by 08:40am’. I am gobsmacked and challenge him on that one and tell him I worked in a bank, and an institution cannot inconvenience clients because of their lack of time keeping. Utter disrespect. At 08:39 we are then handed ticket numbers, and only one teller is open - the key holder, (Mathapelo). Thankfully the person in front of me had to register first and I was called next at 08:41. What a Mukuru experience. To add insult to injury the branch address is listed as Cnr Biccard and Leyds - where as the correct location as per street names is Cnr Simmonds and Leyds - right opposite 85 Simmonds. I walked to Biccard with no sign of the branch at the said address until I met up with a precinct security standing at a robot further up, who directed me accordingly. I’ve used both Hillbrow and Yeoville branches in previous years - your locations, whilst are placed according to your target market are far from safe. Your doors are looking to the side walks and streets where your clients are exposed. Even worse when it is raining and in this cold season. Please consider an OR Tambo branch or a few mall branches like your competitors. Safety is key.
58 replies
54 months ago
Didi - you’ve already started being a disappointment
They overcharge then they tell you about fluctuating costs - why would I book if the fee is not the one you are showing at the time of confirmation
0 replies
54 months ago
Uber over charge - they refuse it!
I’m not happy with Uber . I booked a trip for a certain amount , and that’s exactly the money I had in my account . Post trip I’m charged more and the bank then charges me an insufficient fund amount. They claim to have charged the correct amount , yet the hold fee on my account shows the exact booking fee I had accepted . Taking advantage of loyal clients.
0 replies
76 months ago
No response to query
KFC was running the Masala Crunch competition which ended on 6 January- I got in touch with them on twitter letting them know my unique code to enter the completion wasn’t working as well as the survey link of the same receipt. I received a response asking for my details and my name in two separate responses - to this day no further response has been received from LH who has been responding on DM. So In essence you advertise a competition and your back end is not working per say - how many people have been denied the opportunity to enter and one of us winning - just saying - meanwhile we still keep buying the product - sad situation.
0 replies
83 months ago
Service Compliment
I experienced such great service today. I had 3 jump start situations and each time Kgomotso assisted me with such kindness. The 3rd time i was stuck at the airport and I'd requested a tow to my home in the west rand. She made me aware I'd requested the incorrect tow and explained the process and costs of towing to the west. I told her i unfortunately do not have the funds for the extra costs and we were able to resolve the matter with the jump start and then I'd sort the tow on Monday to my nearest Hyundai. Thank you so much for such a professional consultant. I've had disastrous calls from call Centres and have worked in a bank call Centre before. So i do appreciate great service when i get it. All the drivers that came through, greatness too. Please do Pass my gratitude to them too. Kind Regards Nomalanga Sitole
56 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.6923076923076925%)
1 Star
11 (84.61538461538461%)