TH
Thembinkosi H
Active since Jul 2019
12
Reviews
0
Industries
Reviews
12 reviews32 months ago
Miway has been very ...
Miway has been very helpful to for this trying time
132 replies
33 months ago
Thank you Teboho mol...
Thank you Teboho moloi service was excellent
58 replies
35 months ago
Unhappy with Vodacom New market Alberton
I took my Son's cell phone for repairs at Vodacom New market Alberton on the 22/05/23 since it had a problem since the day we bought it of a screen not responding most of the time when you receive a call or navigate. The phone was booked in and received an SMS. I requested for a loan phone and the lady that was helping me promised that, I should come after the 28/06/23 and collect the loan phone. I went on the 30/05/23 only to be told by the Manager that they don't have a loan phone for me and I have to give them proof of payment.. I did email the POP to the manager ( Lindokuhle Shazi ) and he said he will escalate the matter since it their fault with paperwork on booking the phone. After that I received an SMS to come collect the device with job no 20410196 as it was repaired already. I drove to Vodacom on 09/06/23 only to find that the phone was not repaired yet. The manager apologised that the device will be ready the following day( 10/06/23 ). He promised to call me when it is ready which never happened until I went to check on 12/06/23 still it was not repaired. I am very disappointed in the way this whole matter was handle. I wouldn't encourage anyone to take their cellphone or any device for repairs at Vodacom new market.
106 replies
45 months ago
Poor customer Service
am not in a good space at the moment while writing this email. A couple of weeks ago I went to Alberton desk outlet were I usually buy my bottles of fine fragrance. On this this day my visit was to complain with the bottle I had which lost pressure. It has maybe second or 3rd time doing that and,on the other occasions my complain was resolved in a good manner. On this day, the lady told me that I am taking chances because she feels that this bottle is empty yet the bottle was not empty. I got frustrated and disrespect and left and told her she can keep the bottle. The following day I called head office and explain what happened... The guy I spoke to said I should go back and they will give me a new bottle and He apologies on her behalf... I never got a chance to g ok back until today 16/08/22. When I got there she took out her cell phone and called a guy by the name of Tobias. The Guy told me that, he saw the bottle and understand why the lady said what she said to me.... I really feel that this is now getting out of hand, because now my Integrity is being challenged and I am being told that, ( I am lying) . No body has a right to say that to me or anybody, let alone a paying customer. I am not going to let this go until they apologies to me and the rest of the customers that were treated with disrespect
0 replies
54 months ago
Poor Customer service and Unfit Managers in the store
I went to Makro Alberton Liquor on Friday 05/11/2021 to get few stuff. while busy shopping i saw special on Jack Daniel, it was R219 and you get 1L coke with it. On the other side of the shelf, it was Jack Daniels in box with RYE 50ml and HONEY 50ml and underneath on the price tag, it still the R219 special. So i asked the guy who works there if this is the same special for R219 and He said, yes. if you buy this one with 2* 50ml you don't take coke. I took 2 boxes of the one with 2*50ml Honey and RYE. When they rang it at the till it showed R259, so i disputed the price until they called the Manger( They call her Sis Pat, short for Patricia ). She asked me if its ok that we go to the shelf so she can verify what i was talking about. We got there, I showed her and she said she is sorry for the mistake but the is nothing she can do. i ask if its possible that i could speak to someone higher than her and she said she is the highest. So i said to her, i feel that she is not treating this matter fair, maybe if I was of a different race than her, she was going to treat it differently. She raised her voice at me and said, she is no longer going to help me and left me like that, with my matter not resolved. I asked for her name and she refused to respond. i had to ask the cashier at the till for her name. I feel that, Makro doesn't train their managers of how to treat a paying customer. So going to buy at Alberton Makro, be sure that you are going to get poor customer service and it doesn't bother them. Whos fault is it that, they put the wrong pricing on the products on special. I have pictures for all this.
53 replies
68 months ago
Disappointing Customer service and Poor Business Ethics
My name is Thembinkosi. I worked for this other company and they were members of Funds at work umbrella pension fund. I resigned from this company February this year ( 2020 ) and decided not to transfer or withdraw the funds i had with Momentum Funds at work. The plan was to continue contributing towards my retirement. Due to Covic, things were not looking good, I needed the money. First week of August this year I called momentum inquiring about the withdrawal of the funds. I was told that it will take 26 working days from the day of signing and them receiving the withdrawal forms. I asked for the forms, filled in and send. I called in after few days and it was confirmed that, forms were received on the 12 August 2020. I also of when is the payment going to be made, they said the last day will be the 17 September 2020 which will be the 26th working day. i was not happy with the waiting but, that is how they operate and I had to comply with their requirements. It was a long wait. week before the 17/09/2020 which 07/09/2020 I called in for update, I spoke to Keitumesti Tsipa ( who happen to be responsible for this account ). She said the money will be paid before the end of next week, which will be the 17/09/2020. i said thank you and even mention how bad i needed the money. Came the 17th, the was no payment, later on the day, i called and spoke to Gloria. She told me that, the administrator hasn't apply for directive from SARS, she still has to do that. I said to the lady, today is the last day that i should get my payment as promised initially on the first day. She said, she will come back to me and she never did. The following day i called in again and was told the very same story. i asked to speak to the person handling my account which is Keatumetsi Tsipa, I was put on hold until I ran out of Airtime. still after that nobody called to inform or apologize for what had happened. Today its another week and still no payment or even communication from Momentum about my money/payment. I seems like they just don't care. if somebody ask me if, they should invest their money with Momentum i will tell them that, they will regret, they should look for other company that respect and understand their customers needs. MOMENTUM JUST DONT CARE. I am very disappointed and i am no longer going to invest my hard earned money with such useless company that doesn't know what customer service is.
53 replies
78 months ago
BAD CUSTOMER SERVICE
I am trying to understand what makes one customer more important than the other. I am starting to bealive that, if I had lots of money in my account with Standard bank, my problem would have been resolved by now. I wrote a review a month back complaining about not being informed that i was going to pay every month for U- Counts rewards initially when i took out the account. Standard bank came back to me and said, after their investigation, they realised and admit that i was never informed and, they are going to pay back the amounts deducted from me,.... back to my account in 2 or 3 days time. I was so happy,,,,, little did I know that a month later after +_ 8 calls I made and spoke to more than 6 people about this matter. I have not received the money owed to me.I asked the Lady today ( What makes the customer important to your organisation ) because from where I am standing it looks like, out of the 6 people i spoke to trying to resolve this matter maybe one Guy only wanted to help for real, the others just didnt care. I am wondering how many of us out there are still with Standard bank even when we are not given the service and support that is given to the special ones. Why should I settle for this, this is my money, I should also receive best customer service like everbody alse, I should feel important and that the Bank has my best interest. I AM SO DISSAPOINTED.
105 replies
79 months ago
Missleading a customer
I changed banks in 2012/2013 and moved to Standard bank. I openned a Prestige account with Standard bank and I was told that one of the benefits of this account was U- count rewards that i will get everytime i am using my card. I had 2 credit cards with Standard bank and decided to pay off and close one credit card in January this year ( 2019 ). So last weekend i received a call from Standard bank card division and, I was told that, I am owing R500 on the card that I close. I thought it was a fraud and I said to the lady, I will go to the branch and found out about this. So I called Standard bank credit card division myself. To my suprise, It was true I was told that i do owe Standard bank. Apparently I was paying every month for having U-counts reward and it was charged on my credit card, now that I have closed the card its a problem. What make me unhappy about all this is,,,,, I was told its a benefit given to me for having this account with them, nobody said I was going to be paying a fee every month. If that is not misleading a customer into buying something with you and promising lies ( Then I dont know what it is ). IF I knew i was going to pay a fee, I was not going to agree. I AM VERY DISSAPOINTED IN THE WAY STANDARD BANK IS DOING BUSINESS. HOW CAN WE TRUST THEM WITH OUR MONEY IF THEY CANT BE HONEST WITH THINGS LIKE THIS.
105 replies
80 months ago
Bad customer services and unfriendly stuff
I went to buy front and rare wheel bearings on Saturday 28/09/2019. The place is so busy that they even forgot to be kind to customers. On receiving the parcels I bought, the only thing I could see was just a code, it didn't say what was inside. I went home and started to work on the car. On double checking now, I saw that the codes are all the same on the boxes and different on the receipt. I had 701 and 702 on the receipt buy physically I only have 702 in all the boxes. I check all the bearings are the same. I went back +_ 15km away to exchanged the bearings. I got there, they looked at the receipt and the bearings and exchanged... no apology at all. They didn't say nothing as if the was nothing wrong. I mean the products were checked and the was a stamp saying they are the right goods for me.. Atleast an apology was going to be something other than the fact that I had to use extra petrol for their mistake and bad customer service. This are the things that makes businesses to loose customers.
0 replies
82 months ago
HAPPY CUSTOMER
After I wrote a review about Makita city deep, I was called in to come collect my Angle grinder. When i arrived I met up with the service manager David Van wyk. He explained why they were charging me and he even showed me the damage, which it makes sense were they are coming from. The manager was so helpfull in explaning what to do if it locks next time. I think he is very informative about his machine an job. My machine was fix at no cost. Thank you to Makita city deep and David for your help and information. You did show you care for your customers after all. YES I WILL STILL BUY MAKITA. Thank you ones more
0 replies
Review Distribution
5 Star
2 (16.666666666666668%)
4 Star
1 (8.333333333333334%)
3 Star
0 (0%)
2 Star
1 (8.333333333333334%)
1 Star
8 (66.66666666666667%)