IV
Ilse V
Active since Jul 2019
13
Reviews
0
Industries
Reviews
13 reviews2 months ago
TIH ASSESSORS WOLVES IN SHEEPS CLOTHING
The assessment process followed by Telesure Investment Holdings (TIH) leaves a very bitter taste in my mouth. It seems a lot of the assessors' findings are based purely on speculation. If it was in a Court of Law they had to prove beyond reasonable doubt that their findings were evidence based, which is impossible if the item that is claimed for has been ****** and cannot be tested or inspected to determine the true facts. No affidavits were taken from the persons linked to the claim previously - a simple denial of having any knowledge were taken at face value, yet the consumer, who was completely unaware, proved good faith is treated like a suspect and now out of pocket, claim not approved. It also seems what assessors are paid for nowadays, is to put their name to a decision made on the fly - based on guessing work / speculation or a supposed second sense. It further seems that some of the Insurance companies represented by TIH, already made up their minds beforehand on the outcome of the claims process, should a consumer somewhere down the line, need to file a claim and that it is seriously lacking in the whole supposed reasonable appeals process. No matter who you turn to, the outcome of this allegedly impartial process is always the same. The facts like that the Insurance company had no qualms to insure the item beforehand, knowing beforehand what the description of the item was and the possible risk of insuring such items, yet after the fact when a claim and pending pay out is submitted, they nullify the contract and dismiss the claim. The assessor at TIH stated assumptions / speculation as proven facts and submitted the report as such to Dialdirect. All of this is completely ********* and in my opinion a breech of contract on the part of Dialdirect and its associate TIH. These assessors are paid a commission / share so to speak on every dismissed claim. Their performance is purely based on a certain target they need to meet. It seems to be a less than short of a ******** enterprise whereby everyone except genuine claimants are gaining at the expense of genuine claimants.
0 replies
2 months ago
********* practices by Dial Direct and TIH
Can someone from Hellopeter please inform me why they are removing the public/consumers reviews regarding this company and the modus operandi of other Insurance companies suddenly? Is Hellopeter not allegedly an impartial platform for us as consumers to report poor service delivery, ***** and more? It is of public interest for us as consumers to warn other consumers of devious practices from companies such as Dialdirect and share our personal experiences. Makes me wonder whose side Hellopeter is actually on? Short answer should be, they should NOT be on anyones side, but should be an impartial platform that support transparency and the upholding of justice. Dialdirect and many other Insurance companies are quick to take consumers payments for years, but once claims are submitted in this crime ridden country, they do a total 360 and dismiss claims for items that were specified and previously eagerly insured by them with FULL knowledge of the description, status or risk of insuring such items. Dialdirect and the majority of these Insurance companies and their associates are making themselves guilty of ********* practices and should be reported on as many platforms as possible and not be protected by Hellopeter. One such an "assosciate" of Dialdirect is Telesure Investment Holdings(TIH). The company that works with customer claims and assess the validity of such claims on behalf of Dialdirect and other Insurance companies. This company has been rated at a 2.8 trust rating, based on approxamitely 94 customer reviews some of which are posted on Hellopeter itself. These agents befriend you, pretend to understand your trauma and then still dismiss your claim, based on speculation. Then Dialdirect steps in and wants to shut consumers up, by paying out your installments paid on the item you were assured for and now claiming for. Nowhere can they show that the consumer agreed to this verbally or in writing. So is Hellopeter going to remove my review too OR block me from posting further on this platform too? Dialdirect, Budget, Auto and Genreal, 1st for Women, TIH Get your house in order. Are consumers also aware that this companies (TIH) employees gets paid to "disclaim" our claims and get a nice payout / cut from what would've been paid out to the consumer had ones claim been approved? Did TIH threaten Hellopeter with legal action if some consumers reviews about Insurance companies, specifically Dialdirect's malpractices, were not removed from this platform. Does Hellopeter tell us as consumers that they suddenly started blocking consumers from posting on this allegedly transparent impartial platform? The consumer and victim in many of these cases are victimized over and over again and often treated like a ******** - all in the name of investigating ones claim. Tell me - is Insurance companies now working on the same principle as some Medical Aids that it is now meant for consumers who never claim? Life happens and we are all aware of the reality in South Africa. Consumers are thus paying towards Insurance companies employees salaries and to keep the companies afloat, yet the rights of the consumer are not upheld. How some of you sleep at night is beyond me. Does this mean these companies are supporting the ********s above the innocent consumers? Consumers be aware of the above mentioned companies. And if you had the same experience with them, post reviews far and wide. Consumers have the right to be properly informed.
0 replies
8 months ago
GFS EXPRESS WORST EVER!!!!
RE: package (PO-184-18528772969592822 and tracking number: GE2508046036386) Now I had enough of this bull****!!! After all the trouble and misinformation re my parcel on Saturday, 16th August, which NEVER got delivered, and was suddenly back in Johannesburg in transit, I received a message today on Temu saying, "Out for delivery Cape Town, Tuesday 19th August 2025, 9:36.(see screenshots) It is now once again 17:36, GFS Express, who NEVER answers phones, no matter what time you phone, is allegedly closed at @16:30, and yet again, my parcel was NOT DELIVERED today!!! I ordered this parcel on August 3rd. And Temu uses companies like this, which have the worst reputation on social media. Great customer service indeed.
0 replies
12 months ago
City of Cape Town your service sucks
I don't know if the CoCT even has a C3 SERVICE REQUEST platform anymore, because since last week, I have been unable to submit a C3 service request from my laptop, my husband's laptop, or our cellphones. And NO, it's not my browser or the JavaScript that is disabled, or loadshedding. It is obviously a technical issue that has not been resolved nor even attended to. I phoned the toll-free number after only receiving, "we're sorry, your request cannot be created at this time. Please try again later or alternatively contact the call centre...." or it shows blue circles dancing around on the screen and says, "please wait" and this basically freezes your whole screen and you have to cancel. I did phone the toll-free number and asked for the client help desk yesterday, but it rang for 25 minutes solid and no one answered. I just phoned the same number now and again, asked for the service desk, but this guy didn't seem to even know what day it was, after I mentioned the phone didn't get answered at the help desk yesterday ! Pathetic.....what if it is an emergency
0 replies
15 months ago
Buffalo Logistics courier company the absolute WORST!!!
If I could give a zero rating, I would. I ordered my parcel from Temu on 30 December 2024. Buffalo Logistics is the courier company used for this order. After a couple of days of no feedback or movement on my parcel, I opened a ticket and the order was changed to express delivery. I was credited R20 by Temu for the inconvenience. Suddenly things started moving much quicker. Thursday, 9 December 2025 @ 04:15 I received an sms from Buffalo Logistics stating, "Your parcel has been dispatched and will be delivered within 48 hours" But Buffalo Logistics' tracking site yesterday & today, clearly states, "Your order is dispatched by Marco Quinton Oliphant. It is expected to arrive today. For convenient parcel tracking, please click the link: https://www.buffaloex.co.za/track.html" Temu's tracking messages since yesterday @ 06:44 stated, "Out for delivery" Needless to say, I didn't receive my parcel yesterday. I complained to Temu & opened another ticket & my husband phoned Buffalo Logistics this morning & spoke to yet another of their clueless consultants. She first said it would be delivered today, but then she wasn't sure and said maybe tomorrow. My husband still asked, "Saturday?" She again said she was unsure because the van was full, but otherwise Monday, 13 January 2025. My husband said that is unacceptable as I need it on Monday, for work. I'm a teacher. So, is this same-day delivery or within 48 hours at the latest? How do Buffalo & Temu calculate their hours and days? I'm a regular buyer from Shein & Temu. Since the beginning, I've had problems with this courier company. Social media is rife with complaints about them & people ask why Shein & Temu continue using such an *********** company at customers' expense.
53 replies
28 months ago
Most of the time it was pleasant and professional
Most of the time it was pleasant and professional. Lately I had minor issues RE debitorders and closure of my account. Time will tell if these issues will be successfully resolved.
128 replies
65 months ago
Mo'winz Telkom scam
I keep on receiving up to 5 per day of these play Mo'winz and win cash prizes and airtime etc. It gives you the option of *180*5*2# and dial to opt out....but when you do it says play as VIP and your status. I don't see any option to report it as spam or to block them . My messages is filled to the brim with this RUBBISH. I want this harassment to STOP IMMEDIATELY!!!
0 replies
69 months ago
Scamming, thieving Fraudsters! Shame on you!
This is huge scam. these people are robbing me blind. I paid for the misleading R58 once off "free" trial..... How is paying free?! Then after getting my answer I was done. Never asked to join up or agreed to anything in writing or on paper. Then on 6th R599 was deducted from account where I never wanted to join up as a mrmber. This morning 10th of August ANOTHER R599 was deducted! This is my LAST MONEY TILL PAYDAY 15th..... I have to get Diesel and food from this?! How dare they steal from me and in this Covid -19 time. I want my money back.... All OF IT!!! I WILL HAND THIS OVER to the fraud devision, expose them on Social Media and more. How can South African experts answer my questions yet the company is based in USA and various other countries. How come Hello Peter, ombudsman, no one does anything about it?!
0 replies
77 months ago
****tiest client service ever!
Here we go again.....Denton Pillay assured my husband on Friday that they are handling our claim issue and would either get back to him Saturday past or TODAY AT THE LATEST! Yet heard NOTHING AGAIN. So once again he as client will have to phone waste his airtime because they have NO CLIENT SERVICE WHATSOEVER! REALLY! Is this what one is paying for every month?!
0 replies
77 months ago
No service,runaround tactics and non accountability 6906150161084
My husband's Dell laptop was damaged in a freak accident caused by our one dog. He phoned Momentum on the 20th to put in a claim . Since then till this morning,we had to deal with nothing but incompetent consults, getting very smart with trying to wangle themselves out of paying for the claim. They have again like I have noticed in many of these reviews from disgruntled clients come with listening to voice recordings.....for 3/4 days now ?! Yet the consultant this morning who again was talking about "listening to the recordings" could tell my husband what I supposedly said and supposedly did not say!! We will be demanding to hear these recordings as it is our legal right to. The various consults also try to adlib as they go along....adding on clauses and ignoring others as suits them. They play deaf,dumb and stupid when my husband read them the generic conditions clauses inour insurance document for which we signed! This is the legal and binding agreement between us and Momentum,so since when can they refer you to the outlined services offered by Momentum.....you work with each individuals specific personalized policy! Same defensive and abrasive attitude is displayed towards you as the client. My husband has to reload airtime constantly because these people don't get back to you. Where is the client service?! And all you get after this complaint is sent through is the same line about this being referred to the legal department or something regards Quakhisile( spelling is incorrect). Nothing gets resolved ever by sending the same NO REPLY MEDSAGE RANDOMLY TO EVERYBODY! I ask that this gets looked into by hello Peter and the consumers board and resolved ASAP. The claims manager is on leave and now we are waiting for Denton Pillay the team manager to call us back. The consultants are "under supervision " .....this isn't even property trained staff.....how comforting is this.
122 replies
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