IO
Ian O
Active since Aug 2019
14
Reviews
0
Industries
Reviews
14 reviews2 months ago
AVIS DOES NOT RETURN YOUR DEPOSIT
On 10 Feb'26 I hired a car in Cape Town. Their computer system was not working so they manually swiped my Bank Zero card that I made the booking with and paid the expected amount for the rental of R1,982.73 The deposit they swiped was R3,300.00 I returned the vehicle in good condition and they topped up the fuel at an amount of R260.87 They automatically took the amount of R267.87 from my account on 19 Feb'26 It is now the 22nd and the R3,300 deposit has still not been refunded back to me. It remains as a transaction all because the person who booked the vehicle out to me could not operate their system. Everyone else around me had no issues. This lady had to call a supervisor who in turn, swiped my card on the hand help terminal and the transaction was done. I have sent 3 emails: 1)19 Feb'26 - Automated reply, read receipt but NO response 2) 20 Feb'26 - Automated reply, read receipt but NO response 3) 22 Feb'26 - Automated reply. Await further response. This level of customer service is poor and extremely frustrating. R3,300.00 has been deducted from my account. I need to reversed immediately. Since the 19th Feb'26 there has been no interaction from their Customer Service desk to attend to this matter. Will I be using Avis again - certainly NOT!!!
636 replies
4 months ago
KFC win a car ****!
This seems to be a ****! I went to the Raslouw KFC and ordered a 9 piece bucket. When ordering, I made it very clear that I wanted the promotional bucket to enter the competition currently running to win a car. Cashier confirmed the order by also saying "promotional bucket". When I got home, the bucket had no promotion code to scan in order to enter. I have the till slip as proof of purchase. I tried sending a message for 3 days now on the WhatsApp number and get the message "We're On a Break ☕ Our WhatsApp line is taking five. Get your cravings sorted on the KFC APP". That is a very long 5 minute break KFC!
0 replies
23 months ago
Bad overall experience
1. Admission: My experience at Raslouw Private Hospital started off on a sour note. Upon arrival at reception, I found myself waiting for what felt like an eternity. The administrative staff seemed more interested in their own tasks than attending to patients. It was frustrating to see them purposefully avoiding eye contact and disappearing when they were finally free to assist. After an extended wait, I had to approach an indifferent gentleman at a computer who finally attended to my admission. This lack of customer service only added unnecessary stress to an already anxious situation before my operation. Furthermore, there is no online admission form that could have been completed prior to admission to speed-up the process. I had to fill in forms from scratch. A disappointing experience. 2. The Ward & Staff (Surgical Ward): The ward itself was clean and orderly, which was a relief. However, the same cannot be said for the nursing staff. They appeared disorganized and inefficient in admitting patients, causing delays even when theatre staff came to fetch patients. I had to request basic items like a hospital gown and underwear, and throughout my pre-op and post-op stay, not once did a sister check on me and ask if I was doing ok. There was a complete absence of care and attention, with no check-ins from the matron or sister in charge either. It was intriguing to observe that African patients were receiving consistent care and attention. Could this be attributed to race? I sincerely hope not! This lack of personal attention was disappointing and added to the overall dissatisfaction and anxiety. 3. Theatres: Despite the disappointing experience in other areas, the theatres at Raslouw Private Hospital were exemplary and obvious hi-tech noted which made me feel more at ease. The staff here made genuine efforts to ensure patients felt comfortable and relaxed. They checked on me regularly in pre-op room and ensured I was warm in the cold theatre environment. Their professionalism and attentiveness were commendable. 4. Meals: The meal service left much to be desired. Upon my return to the ward, I hadn't eaten since the previous evening, yet there was no proactive effort from the nursing staff to provide me with food or something refreshing to drink. There was no water brough to me either. I had to request it myself, and the chicken salad I received was subpar—dry chicken accompanied by fresh salad components. This lack of attention to dietary needs further dampened my experience. 5. Doctor Visit: During the visit from my treating doctor post-op, there was no nursing staff present to note instructions, which clearly irritated the doctor. This lack of coordination reflects poorly on the hospital's organization. The doctor's frustration was palpable, and he rightly expressed his dissatisfaction with the situation to the nursing staff when he left my bedside. 6. Discharge: The discharge process was similarly disappointing. Despite being discharged by the doctor, there was no nursing staff around to attend to practical matters like removing my drip or completing paperwork. Again, I had to take the initiative and request these tasks be done so that I could go home. 7. Overall Experience: In summary, my overall experience at Raslouw Private Hospital was far from satisfactory. The nursing staff's lack of empathy and attention to patients' needs was concerning, especially when it was evident that only some patients were being cared for. They failed to make me feel relaxed despite obvious signs of anxiety, such as high blood pressure. The issues with ward management, meal service, and discharge procedures indicate a need for significant improvement in the hospital's operations. While the theatre staff stood out for their professionalism and care, the overall experience in the ward fell short of expectations. I was given the choice of having my procedure done at either Raslouw Private Hospital or Netcare Unitas Hospital. I opted for Raslouw Private Hospital due to its convenience—it's located just 200 meters away from my residence, making it extremely accessible. Additionally, being a newer hospital, I felt reassured about the quality of facilities and services it would provide. Furthermore, despite my requests through multiple channels, I have not received a response regarding a copy of my account for my own records. My medical aid has already received and processed the bill, so the lack of response may be indicative of a "don't care" attitude. (I have sent them 3 emails directly to the hospital, 1 email to Africa Health Care head-office, 1 request via AHC website contact form, 2 Face book Messenger requests and tried calling the hospital 5 times, just to request a copy of my account with no response at all.)
0 replies
26 months ago
Disappointed with Samsung South Africa's Poor Customer Service
I recently had a terribly frustrating and ongoing experience with Samsung South Africa regarding my Prestige model fridge/freezer. The appliance malfunctioned, leaving me without a working fridge/freezer for more than two weeks. On the 13th of February, a technician appointed by Samsung came to assess the issue. However, a week later, I am still left in the dark without any feedback or resolution on a fridge that costs more than R68,000. The lack of communication and urgency from Samsung South Africa is utterly disappointing. As a customer, being without a vital household appliance for such an extended period is not only inconvenient but also unacceptable. Despite numerous attempts to reach out for updates, I have been met with silence. It's disheartening to see such disregard for customer satisfaction from a reputed company like Samsung. The absence of accountability and efficiency reflects poorly on their brand image. It's evident that customer service is not a priority for Samsung South Africa. I strongly advise potential customers to reconsider purchasing Samsung appliances, especially considering the inadequate support and service they provide. My experience has left me deeply dissatisfied, and I will certainly be exploring alternative brands for my future appliance needs.
230 replies
27 months ago
DISCOVERY INSURE THE WORST
I recently had a disappointing experience with Discovery Insure and feel compelled to share my feedback. After submitting a claim for damages caused by lightning strikes to my fridge/freezer and computer screen, I was met with denial from the insurance provider. Despite the thorough assessment process, which I personally reviewed and signed off on with the assessor, Discovery Insure cited "wear and tear" as the cause of the damages, rather than the claimed lightning strikes. This is NOT what the assessor said at all. This denial comes as a shock, especially considering that this is not the first time I've encountered such an issue with Discovery Insure. It's concerning that the insurer seems to have a habit of denying claims without sufficient evidence or justification, leaving policyholders like myself in the lurch. The financial loss I've incurred, totaling over R7000 worth of goods in the fridge/freezer alone, is significant and frustrating. Insurance is supposed to provide peace of mind and protection in times of need, but my experience with Discovery Insure has been anything but reassuring. Overall, I am deeply disappointed with Discovery Insure's handling of my claim and urge others to exercise caution when choosing an insurance provider. Transparency, consistency, and genuine concern for policyholders' well-being seem to be lacking in this case.
58 replies
33 months ago
UNSOLICITED CALLS
I am writing to formally request the immediate removal of my cell phone number, 083 *** ***, from your system and to kindly stop any persistent calls to this number. I have sent you an email with the same request however, Budget Insurance has ignored that request. I have been receiving numerous calls from your company over the past few days, and despite my attempts to address this matter, the calls have persisted. I would like to emphasize that this continuous and unsolicited contact has become a source of inconvenience and frustration for me. In accordance with data protection regulations and my right to privacy, I formally request that you promptly erase my cell phone number from your records and refrain from making any further contact to this specific number. Please ensure that my details are permanently removed from all your databases and call lists. Additionally, I would appreciate receiving confirmation once this request has been processed and my information has been successfully removed from your system. I trust that Budget Insurance takes customer satisfaction seriously and respects the privacy preferences of its clients. Your cooperation in resolving this matter promptly will be greatly appreciated. Thank you for your attention to this request. I look forward to your confirmation and swift action in this regard.
120 replies
33 months ago
UNSOLICITED CALLS
Dear Hippo.co.za Customer Service Team, I am writing to formally request the immediate removal of my cell phone number, 083 *** ***, from your system and to kindly stop any persistent calls to this number. I have been receiving numerous calls from your company over the past few days, and despite my attempts to address this matter, the calls have persisted. I would like to emphasize that this continuous and unsolicited contact has become a source of inconvenience and frustration for me. Furthermore, I requested the calls to stop on your website contact form to no avail. In accordance with data protection regulations and my right to privacy, I formally request that you promptly erase my cell phone number from your records and refrain from making any further contact to this specific number. Please ensure that my details are permanently removed from all your databases and call lists. Additionally, I would appreciate receiving confirmation once this request has been processed and my information has been successfully removed from your system. I trust that Hippo.co.za takes customer satisfaction seriously and respects the privacy preferences of its clients. Your cooperation in resolving this matter promptly will be greatly appreciated.
60 replies
34 months ago
POOR SERVICE FROM MTN
I am writing this review to express my extreme disappointment and frustration with the quality of service provided by MTN. Despite being a loyal customer and making timely payments, I have experienced recurring issues with my five numbers being blocked, causing significant disruptions to my personal and professional life. I regret to say that my overall experience with MTN has been nothing short of abysmal, warranting a 1-star rating. First and foremost, despite paying my last account well in advance on 02 June 2023, with the due date being 7 June 2023, my numbers have been blocked for the third time. This continuous blocking, despite my efforts to ensure timely payment, reflects a severe flaw in MTN's payment processing systems. It is utterly unacceptable that I have to endure repeated inconveniences and endure the consequences of your company's inability to handle payments efficiently. Furthermore, the lack of a proactive approach in resolving this issue is disheartening. Despite contacting MTN Customer Service multiple times in the past, I have not received any satisfactory resolution or explanation for the recurring disruptions. This level of disregard for customer satisfaction and failure to address a problem that has persisted over multiple occurrences highlights the poor customer service culture within MTN. The disruptions caused by the blocking of my numbers have had a detrimental impact on my personal and professional life. I rely heavily on my mobile phone for communication, both for maintaining important personal connections and conducting business activities. The consistent blocking of my numbers has resulted in missed calls, delayed messages, and lost opportunities, tarnishing my reputation and causing significant inconvenience. MTN's inability to rectify this issue despite multiple attempts on my part demonstrates a lack of commitment to customer satisfaction and an alarming disregard for the impact of their actions on their clientele. It is clear that MTN prioritizes their internal processes over the well-being and satisfaction of their customers. In conclusion, based on my experiences with MTN, I strongly advise against choosing their services. The recurring blocking of numbers, the inefficiency in payment processing, and the lacklustre customer service have all contributed to my decision to give MTN a 1-star rating. I sincerely hope that MTN takes immediate action to rectify these issues and improve their services for the sake of their existing and potential customers.
0 replies
73 months ago
POOR SERVICE AND NO DELIVERY
I placed an order for cat food on 2 April 2020 and order was paid online. On 4 April 2020, order was packed and handed to courier service on the same day. After not receiving the order, I telephoned Makro Online Support on Saturday 11 April 2020 to find out where my order was. I was told by the operator, that due to the long weekend, all online orders were delayed. I told her that the order was packed and handed to the courier service on the 4th, 5 days BEFORE the long weekend. I also advised her that I was an essential goods manufacturer and the address given was my work address and I was there 24 hrs so they must please expedite the delivery. I was told that they would do that. Today, the 14th of April 2020, I have still not received the delivery of my order. Marko, your online service is shocking and your operators are not being truthful! So ones animals must starve. You are a letdown to consumers in this time.
105 replies
73 months ago
BAD ATTITUDE, THREATENING and RUDE
I sent Electricians on Call a web request for a quote. This guy telephoned and spoke to my wife. He had such a bad attitude that she told him to rather leave the quote as she did not like his attitude. He then started getting rude on the phone so she put it down. He then constantly started phoning back saying all sorts of things and basically verbally harassing us. Eventually, I picked up the phone and made it clear that we were not interested in his service. He then said that he knows where our business is and he will be waiting outside to teach my wife (named her by name) a lesson. I told him not to be a coward and come as I will be waiting for him. He put the phone down. Then he repeatedly phoned from 3 different numbers, calling us, including my staff that answered, names and using some really bad language. His main number on the website is 084-472-**** (look out for that number) Each time we said, come over and lets sort this out face to face and each time, he just wanted to "sort our E****", who is my wife. He would rather take on a woman than a man. This is the worst electrician company we have ever had to deal with and the rudest and is now threatening the lives of my family. He refuses to give his name as I want to open a case at the police station. We will also report him to the ECASA who he claims to be a member of.
0 replies
Review Distribution
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1 Star
14 (100%)