BM
Bongekile M
Active since Dec 2019
28
Reviews
0
Industries
Reviews
28 reviews3 months ago
Customer Service Experience at Exclusive Books – King Shaka International Airport
Good day, I am writing to bring to your attention a customer service experience I had at Exclusive Books at King Shaka International Airport on Friday, 9 January. While at the airport, I visited the Exclusive Books store upstairs to purchase a specific book. Unfortunately, the book was not available on the shelf. I approached a sales assistant, who kindly checked availability and informed me that there was only one copy left, located at the downstairs store. I was also advised that there were only five minutes remaining before closing. As there was no assistance available to retrieve the book, I proceeded downstairs myself. When I attempted to get the attention of the staff member downstairs, my request was not acknowledged. Upon entering the store, the first response I received from the salesman was that the shop was closed. I then explained that I had been sent from the upstairs store to collect a specific book and requested assistance in locating it. Despite this, the book could not be found. I was then informed that if only one copy remains, it is usually sent upstairs. This information was surprising, particularly given the earlier guidance I had received. I also felt that the staff member was unwilling to assist further. As a result, I left the store having purchased a different book that I had not originally intended to buy. While I fully understand and respect store closing times, I genuinely believe that more assistance could have been offered, especially as I knew exactly what I was looking for and had been directed between stores. Unfortunately, this experience left me feeling that customer needs were not prioritised, and that closing time took precedence over service. I was disappointed by the level of customer service provided and feel that the situation could have been handled more professionally and supportively. I hope this feedback will be taken into consideration to improve future customer experiences. Yours faithfully, Bongekile Mseleku
0 replies
8 months ago
Appaling Service!!!
I must express my deep disappointment with the service I have received from your company. On the 8th of July, I submitted a withdrawal request from my 2pot and was advised that the process would take 3–5 working days. Regrettably, more than two to three weeks have now passed and I am still awaiting the funds. I have sent multiple follow-up emails, none of which have received a response. This lack of communication and accountability is wholly unacceptable, and I request urgent clarification and resolution.
53 replies
19 months ago
Refund
Can I please get 072 808 2110 refund. I've waited over 20 days for my refund
0 replies
22 months ago
Bad Customers Service with 0% empathy towards customers
I was at Ackermans PortShepstone a few minutes ago and the service we received at the store was horrible. I can't remember the last time I experienced such a terrible service.The tills only had 3 cashiers working but only two cashiers were assisting customers who were there to buy from the shop. The other lady was only assisting customers who had queries. I understand that it's busy plus you have an amazing sale that we all wanna benefit from but what I don't understand is why did the manager allow only 2 cashiers to assist us.I spent +-15 minutes waiting to be served and when I finally got to the till the cashiers were conversing amongst each other, what kind of service is that? Please have a look at this as this is not the kind of service we deserve or even expect as your valuable customers.
0 replies
27 months ago
Pathetic Service and Company
Wish I could give them a zero, this is the worst corrier company I've ever dealt with, if I ever come across a company that uses this company as their service provider, I will cancel my order with immediate effect, I never want anything to do with them ever again!!!!!
116 replies
29 months ago
Dissapointing Bus Experience
I regret to inform you that I am reaching out with considerable concern and disappointment. Last night, on Friday, December 9th, I booked a bus from Joburg Park Station for 21:30. Unfortunately, the bus was delayed and only arrived a few minutes after 22:00. As I write this email, I am still on the road because the bus has not yet reached the destination. Such incidents are disheartening, especially considering my belief that Intercape is a well-organized company. I am perplexed as to why we are on the road for 9 hours. Unfortunately, my reason for traveling will not be fulfilled due to the incompetence and delays caused by the company. While this may seem like a minor setback, it is very disappointing and disheartening to experience such issues.
0 replies
31 months ago
False information and worst service ever
Good Evening Team, Today, September 15th, I made a purchase from Debonairs Pizza Riverside Square, order #88465740. According to the order status, it indicates that my order was marked as delivered, but regrettably, I did not receive it. I must express my dissatisfaction with the customer service provided at your restaurants, which has left me quite disappointed. It will require considerable effort on my part to consider ordering from your establishment again. Could you kindly process a refund for my order? This will allow me to explore alternative options. I am extremely upset and frustrated by this experience. Sincerely, B. Mseleku
0 replies
33 months ago
Dissapointing service
I wish there was a negative zero on the ratings because your service lately is below part and very disappointing, getting hold is a struggle as well,if I see any other company /complex using your services I will gladly passby
360 replies
33 months ago
Your system is just not working!!!!!!
What a ****ed up system!!!!! I am losing my mind
0 replies
34 months ago
Checkers-Scottsburg
Today I went shopping to Checkers Scottsburg with family, and we found ourselves in a very uncomfortable situation where there was staff from OK furnitures asking us how we will pay for our groceries..... That was a very unprofessional and it was a very unpleasant situation because we found ourselves shopping whilst looking over our shoulders, please advise your stuff to stop doing what they did.
0 replies
Review Distribution
5 Star
4 (14.285714285714286%)
4 Star
0 (0%)
3 Star
1 (3.5714285714285716%)
2 Star
0 (0%)
1 Star
23 (82.14285714285714%)