RS
Ryan S
Active since Jan 2020
10
Reviews
0
Industries
Reviews
10 reviews41 months ago
Avo Africa by Nedbank is a disappointment
Please don't use Avo Africa as they app shows that to have paid for and product and even gives you a delivery date. But the truth of the matter is that it's your order was not placed and not coming, we now have to follow-up with the banks to confirm that the money has not indeed been paid to Avo. Will not be using them or they app again
0 replies
45 months ago
Reliable Store - MUST READ
Hello this is a must read Google Post I found from Ahmed Kaje Don't Waste anymore time with UNReliable Store - Contact PayFast for your Refund My informed view is that this is a Scam. I have reported them to various authorities for investigation. Importantly, I should note that Reliable Store is enabled by PayFast, their 3rd Party credit card payment gateway services - who are legally responsible to ensure consumers are protected. I would recommend that you request a refund directly from them, as PayFast are governed by Financial Services Authority and have an obligation to ensure their systems are not used fraudulently, which it is in this case. Reliable Store Modus-Operandi explained below; 1. We Build Property T/A Reliable Store promotes products and services for which they have no intention of delivering – despite stating that their delivery timeframe is 15 days 2. Their “Business / Scam Model” is based on a delaying tactics to frustrate customers into cancelling in order to get the 35% cancellation fee, which is likely more than their profit margins anyways. This modus-operandi is supported by inaccessible contact details, and evasive communications. a. They are not accessible via telephone numbers specified, allowing it to be on hold endlessness only to eventually get cut off b. Customers are left with no resort but to email them, to which responses are only made at most twice a week, with generic responses c. These delaying tactics goes into weeks and months, conveniently allowing certain consumer refund and statute policies to lapse 3. In order to maintain a front of legitimacy with banks and yourselves, We Build Property, trading as Reliable Store will on occasion dispatch goods in order to obtain a POD i.e. Proof of Delivery. a. Goods delivered to customers by them are incorrect or partial orders, however the POD’s do not contain the actual product details except for the fact that the client signed for “goods”. These POD’s are then used to justify to yourselves that delivery was made when it fact it was erroneously made with incorrect products on purpose. 4. This leads to frustrated customers who finally request a “Refund” that We Build Property, trading as Reliable Store has been delaying them for to get to this point. a. We Build Property, trading as Reliable Store then request a cancellation fee of up to 35% and may also justify it on the basis of; i. Customers signing and / or receipt of incorrect goods, or ii. The fact that the customer is now unwilling to wait indefinitely well past the 15 day SLA for delivery. iii. Or that the goods have been “shipped”, which is proven by them through a tracking number from aboard (China) that actually doesn’t work iv. They subsequently pay over to the exhausted customer the refunded balance (65%) directly – thus leaving 3rd party providers such as yourselves out of the loop. v. They make up to 35% of total order value through this scam resulting in customers losing considerable money I've logged a formal complaint with several parties i.e. FSCA, CGSO and Banks. Do find me online and get in touch if you want to know more or contribute to this. Good luck and all the best Ahmed Kaje Hopefully we can get this online store closed as it skepticism to buy online.
0 replies
48 months ago
Awesome Service
I want to just said to Babie van der Merwe from NIC Brokers that today I was shock with the awesome service I received from her, I was expecting to have my insurance premiums increased as I need to add on a few more things and instead she reduced it so that I don't have to pay more. Babie was friendly and sent me my update policy within mins after talking to her. So I just want to say thank you Babie and give credit where it is due and it due to you
0 replies
67 months ago
NISSAN - Is it name like a cheap ****** where anyone can use it or is it a Legend, a name to be trusted?
We bought/financed a GWM Steed Bakkie from NTT Nissan Klerksdorp dealership on the 18th of January 2020, were we have received the worst customer service ever which it has been nothing but an uphill battle. In February 2020, I called Nissan SA Customer Care to see if there was anything that Nissan SA could do as NTT Nissan Klerksdorp dealership represent the Nissan Brand/Name. We spoke to a lady by the name of Lisa and had the email address of Zanecia. I the conversation with Lisa, she mentioned that due to the product not being a Nissan product they can help, thus I reply with and email at the time to Zanecia with regards to the conversation with Lisa. I never really got solid confirmation that if it was not a Nissan Brand product that Nissan SA would not get involved. I just want to confirm this, as the product/vehicle was not the problem it was the level of service we received from NTT Nissan Klerksdorp dealership that we have a problem with. The service was so bad that they have *****ed the Nissan Name for me
53 replies
67 months ago
#Cartrack is all talk and words with no action at all!!!!!
I posted a review on Cartrack in September this year regarding their ethics code being just words and no action in which they responded advising me that they would look into the matter and for a moment through maybe it was just the person that I dealt with at Cartrack was the issue and that now someone will has now see what I was complaining about and would resolve the issue. I then followed up and was advising that they have handed the matter over to their legal department and I would get feedback from them in due course. Its now has almost been two months since that correspondence and now I'm thinks that Cartrack truly ethics code/ statement is just words with no action, they cant even follow through on giving me feedback into my complaint, this is just a simple email, how would they treat me if my car was stolen and they could not recovery the car and have to hold up to all their promises. This experience with Cartrack and NTT Nissan Klerksdorp have left a very bad impression of both companies business ethics, they do not treat clients fairly and I would not recommended they to anyone. This is just my experience with Cartrack and I hope that if you are looking to get a tracking service provider this my spare you any misfortune before to make your choice.
53 replies
68 months ago
Cartrack's Ethics and Compliance statement/code is BS!!!!!
Cartrack is all talk and no action, they don't live up to their own ethics code: “Cartrack is committed to the highest standards of professional integrity, ethical behaviour, transparency and fair dealings in the conduct of its business. We do not endorse or condone any form of ethical violations or misconduct. If you have any matters of concern regarding possible fraudulent or ethical irregularities, please report them to ethics@cartrack.com for further investigation” We brought a vehicle in January 2020 and the Dealership NTT Nissan Klerksdorp mis-represented the Cartrack installation. We noticed that on our contract with Cartrack a installation fee was charged, we emailed Cartrack and told them how NTT Nissan Klerksdorp mis-represented the tracking device unit and requested that that refund us and remove the device from the Vehicle, not to mention the the NTT Nissan Klerksdorp gave our banking detail to Cartrack who debited our accounts before we ever signed for what we thought was just the month to month subscription. even after explaining multiple times and showing Cartrack that the installation fee was on the contract, they refuse to refund us the installation fee, furthermore, in one of the email correspondence Boitumelo Rathebe, Team Leader: CEO Escalations Office, they say "Cartrack and NTT have a longstanding relationship". I guess its because Cartrack make a sale, NTT Nissan Klerksdorp get a commission and the client gets *****ed!!!!!!! This seems to the the perfect equation for corruption. That why I honestly believe that NTT Nissan Klerksdorp just have Cartrack install the device to get a commission from Cartrack, without the clients consent by any means and Cartrack makes a sale and the excuse they tell you is that they charged NTT Nissan Klerksdorp for the device, BUT it is on black and white on the contract with them. So, I ask you this? Is the type of company you want if they cant honour a simple contract agreement of R 3500.00 which is on their contract and which we have shown them that NTT Nissan Klerksdorp has been dis-honour and unethical, however they choose to stick by, oh wait it is because they are making money from them. So now, what make you think they would honour a R150 000.00 cash back if they don't recover your car? Anyway that is my experience with Cartrack, it is further in my opinion due to my experience with them that they code of ethics is BS!!! and it is like they say, you are associated with the company you keep, so NTT Nissan Klerksdorp have proven to be unethical and dis-honest and only they to make money as the dealer principle said to me, he is not there to give away cars, he is there to make money. It has been in my experience and opinion, this is done by any means possible which is the same experience I received from Cartrack, thus would never use or recommend them to anyone.
212 replies
70 months ago
# Service & Ethics still lives on @ Car Care Voucher
I'm sorry this has taken me so long to do, with all the negative experience we are dealing with our vehicle purchase from NTT Nissan Klerksdorp, I have forgotten to give praise where praise is due. So here is a BIG THANK YOU, Shannen Dye from Car Care Voucher for your most professional assistance and service provided to us in a tremble experience. You and your company were the little silver lining in our most tremble experience we ever received. So thanks you for your outstanding business ethics and practices, I would strongly recommend anyone to your services and company.
0 replies
70 months ago
# Service lives on @ Ganis Angling World
I would just like to say that service still lives on at Ganis Angling World. Ganis Angling World is greatly priced and the service is all round great. Just want to say thanks a special thank you to Ismail for the great after sale service. As a result of the above mentioned, I can't wait to purchase more stuff from them.
0 replies
72 months ago
PAYING AND BEING CHARGE FOR NO SERVICE PROVIDED
Please note that our experience with Vox was great, until they switched us to telecom Lte. We after a month of being on they telecom Lte we started having issues, 1st we could we could not view our balance, then on the 22nd of February 2020 we could not uses the night hour data and we logged a complaint which they could not resolve... we then through we would just wait for the new cycle of data to kick in on the 1st of March 2020. The 1st of March 2020 come and nothing worked, we again submitted a complaint whereby a technical consultant called us and advised us a number of solutions which did not work, the consultant said that they have to log it with telkcom. Thus we waited, over approx 2 pasted we submitted another complaint and again a technical consultant called and I told them that I had already did all the trouble shooting with the first technician and that they were supposes to log it with telkom. March had pasted which we paid for, a whole month without data (80gb) and no reply from Vox or Telkom, just the bill which I'm reiterating, which was debited on our bank account. On the 7th of June 2020, we still have not heard from Vox and was tried of not having any data, thus we cancelled the month to month contract online. Now I know that the contract says that we have to get a calendar months notice, thus we kindly requested that they take march as the months notices as we have already paid and did not receive the the service/ data and the problem was not resolve and still is not resolved. Now to my frustration Vox has bill us for April 2020 whereby it would be 2 months that they have not provided me a service/data, thus I reversed the debit order of April and I sent a email again to them to tell them that they are charging me for a service that they are not providing. I explained that I would except to pay for March as my last month which I mentioned we did not receive (NO DATA, NO SERVICE, NO ASSISTANTS). The last I heard from Vox, was from the accounts consultant mentioning that they would confirm with Telkom if any there was any data usage during March and April which they never came back to us. Today I have received yet another email with an outstanding statement for May!!!!
0 replies
76 months ago
They are charging for a service which they are not providing!!!!
They are charging for a service which they are not providing!!!! I was selling my Hyundai i20 and buying a bakkie, so we contacted Tracker and told them that we needed to cancel the tracker on the Hyundai and we would have to install a new one in the bakkie, which was all good and at no point in this conversation was I informed of a cancellation fee or a 30 day notice period. in addition to this my wife emailed tracker on the 15th January 2020 to inform them that we were selling the Hyundai and that we wish that they make sure to cancel the Hyundai on the 19th of January as this was the date the new buyer was taking the car and that they should contact the dealer that we are buying the bakkie from to arrange to install the new tracking device in the bakkie which instead they contacted me and inquired which model /package I wanted in the bakkie. As I was undesired at the time I told them that I would rather take the bakkie to one of their installers when I get the bakkie. the consultant that was helping me at the time was kind enough to send as a brochure of their different products. Again nothing was mention about a cancellation period. when we collected the bakkie, we found out the the dealer had already installed a tracking devices, thus we contacted Tacker to inform them that we were not going to install their devices as there was already one installed and to confirm that they had remove/cancel the Hyundai's device and premiums. It was only following this conversation did they tell us there was a 30 day notice period and that they were going to still take the premiums/payment for February. following this news we questioned WHY we have to pay an addition month with we don't have the car and we were not on a contract and we pay in advance, thus we contacted them again and asked why we were going to be billed for February. Tracker then said that we were suppose to give a calendars months noticed, which we argued, then they said that the statement were done on the 15th of the month which my wife reminded me that she sent them a email on the 15th January. We again contacted them to dispute the matter further, whereby a I was on the phone with a consultant and we were at the point where I heard the consultant state that one month would be reimbursed when the call was disconnected, thus were not able to finish the conversation. I thought that Tracker would most like contact me back following the disconnection which they did when we got disconnected when we were talking about the new installation device for my bakkie. However they did not bother, so I contacted them again and was connected to another consultant (Thabseng Nyakane @ 10:50 on 23/01/2020) which did not give a dam and stated that the previous consultant said that it was not going to be refunding the premium and the consultant was sending us a sms to explain which I only received much later than the conversation with Thabseng Nyakane. I asked her to pull the telephone recording which she state it may take up to 14 working days, which I told her that my account would be debited by that time. I wish I could cancel my other car device with them as their service and mannerism is terrible, it is only good for a sale and we you wish to cancel it goes down the tubes with oh well you are leaving anyway attitude.
56 replies
Review Distribution
5 Star
3 (30%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
7 (70%)