MV
Megan van der Merwe
Active since Aug 2010
9
Reviews
0
Industries
Reviews
9 reviews2 months ago
Poor quality and bad customer service
Long story short. I ordered linen online form Volpes. I currently have the Egyptian Cotton range on my bed and am very happy with it. I ordered the incorrect size duvet cover. I went instore (Ballito Junction) to exchange for the correct size. They told me that they didn't have the size I wanted and didn't know when they would get it in again. I asked them if they could order it and they said that because it was an exchange and not a new order, they couldn't do that. I went in a week later to check if they had received stock, still nothing. They offered me (the more expensive) Supina Cotton Range instead. Because I like all my linen to be the same, I exchanged all the Egyptian Cotton bedding that I ordered (pillow covers x4, sheet and duvet cover) for the more expensive (and hence better quality surely?) range. I put the linen on my bed and after sleeping on it for about a week, I noticed that it started forming fabric pills. I had my previous Egyptian Cotton linen for 5 years and it was still in perfect condition. I took the linen back to Volpes to ask for an exchange back to the Egyptian Cotton range as I was not happy with the Supina range quality. My linen was sent to head office and they came back to say that they would exchange the duvet cover because there was a manufacturing defect (faulty studs, which I note my previous duvet cover also had) but because the pillow covers and sheet had been used, they would not allow an exchange. I explained to them that the sheet and pillow cases had obviously been slept on as this is how I became aware of the bad quality. The last email I received from head office was 19/01 and after numerous follow ups I haven’t heard back from them even though they still have my ‘used’ pillow cases and sheet and I am still due an exchange for the duvet cover. This has left an extremely bad taste in my mouth as I have always valued the quality of Volpes yet when it comes to customer satisfaction they don’t seem to be bothered.
0 replies
8 months ago
Very good experience when claiming for my dog’s vet bills
Very good experience when claiming for my dog’s vet bills. Thank you!
1 reply
40 months ago
2.5 year iPad not covered due to so called 'wear and tear'
The screen of my son's iPad stopped working. It is 2.5 years old. I sent the claim in to Discovery and a company came to collect the iPad. I was told that the repair would not be covered as the damaged caused was due to wear and tear. Discovery's definition of wear and tear is 'gradual deterioration or operating causes such as rust, mildew, insects, corrosion, rising damp or decay'. I do not accept the rejection of my claim as the iPad isn't even 3 years old. The life span of an iPad is 3-5 years. This claim was placed on 25 Nov and I was told on the 9th of December that it was rejected. Since then no one has even phoned me to tell me where my son's iPad is! So not only have Discovery rejected my claim due to unfair reasons but they have also stolen from us!
396 replies
56 months ago
Fibre down again
We haven't had fibre for 8 days now. We logged a ticket on Friday with reference number SR210910-052017 and were told that a technician would come out in 48 business hours. I have phoned Vodacom twice daily with promises from the call agents that they would contact the technician and call me back. The fibre contract is in the owner of our property's name so I gave each agent an alternative number (mine) to call me back on and for the technician to contact me. I have not heard anything from anyone. Not only have I spent huge amounts of money calling vodacom and being put on hold while the agent tries to contact the technician but I have spend thousands now in data as I work from home and am having to resort to hotspotting from my cell to my laptop. This is unacceptable on Vodacom's behalf and needs to be sorted out as soon as possible. I would also like to be refunded for all the money I have spent on minutes and data trying to sort this out!
265 replies
57 months ago
Parcel delivered to the wrong address!
I placed an order for perfume and a pair of takkies on 05 August (over R2 000 order). My order was derived to the incorrect address on 09 August (women's day!). I got a notification saying that my order had been delivered and when I clicked on the link it showed me the pic that the driver took of the door where he delivered my parcel (not my house!!). It looked like an apartment block. I phoned Foschini every day last week and each time I was told that I would receive feedback either later that day or the following day. Keenan, Chloe and Jodi acted so helpful on the phone yet no one has gotten back to me! Last night I received a call from someone at another estate saying they received my parcel and had been trying to contact dawn wing to tell them the parcel had been delivered to the wrong address. The guy got my number from the parcel and thank heavens was a good person and arranged to meet me to give me my parcel. I am absolutely shocked by Foschini's service and the fact that no one seemed very interested in sorting this out. I definitely won't be ordering from Foschini again. Oh and I'll wait to see if this gets responded to... which I highly doubt..
159 replies
71 months ago
Private Bank yet no Private Banker assigned
I am a private banking customer yet do not have a private banker. I opened a new credit card a few months ago and was promised no card fees for the first few months and no finance charges also for a few months (3 months for one and 6 months for the other). I have been charged card fees and finance charges from the get go. I have emailed the private bankers general email address (as there is no other direct email and there is no option to chat / email on the SB app). I did not receive a reply to my first email. After the second email I received a call from someone called Rose. She said she had to check with the person that opened the account, I think her name is Constance. I have not heard back from either of them and that was abount 2 weeks ago. I am very disappointed. My main bank account is with FNB where I am not a private client but rather a premier customer (lower that private) and the service is 100 times better. There is a place on the FNB app to chat to a banker and they literally reply to me in a few minutes. On top of that all, I had to collect my card from a branch (FNB delivers all cards to me, including replacement cards). Very disappointing Standard Bank. I will be cancelling my account shortly.
105 replies
88 months ago
Premier to Private Client - I DO NOT WANT TO BE A PRIVATE CLIENT!
I am an FNB premier client. Whenever I login to the FNB app it often asks me if I would like to upgrade to Private clients. A few years ago I upgraded to Private clients and soon realised that I wasn't getting value for the extra fees I was paying so I downgraded back to Premier. I am happy on Premier. This morning, in a rush, I was standing at an ATM trying to make a cardless cash withdrawal and because I was in a hurry when I opened the app and just clicked next, next because there are always some important notices about spam or something that you have to accept. I look again and see something about private clients so i ignore it and continue requesting my withdrawal on the app. When I got back in the car I went to have a look at what I had accepted and see a whole lot of messages from FNB telling me that my new private clients cheque account was opened successfully and that my card has been ordered! I do not want to be a Private Client. I phoned FNB Premier this morning and they were quite pleasant but kept saying that I needed to contact the Private clients division if I want to downgrade!! I didn't want to upgrade in the first place! I couldn't get through to Private Clients and after holding for about 20 minutes I eventually spoke to someone from Premier AGAIN (and NOT Private Clients division even though I had been dialing the Private Clients number each time I called). I asked this lady why I kept going through to Premier and she told me it might be because of some technical issue that FNB is having. She again told me that I needed to contact Private Clients in order to downgrade but suggested that I call back in an hour (?!) due to this "technical issue" I asked her if someone could please call me back when the issue was sorted and she said she would give my details to the Private Client division. After all I am now an apparent Private Client you would expect that that someone would phone me back? No one called. At 14h30 I called the Private Clients number and again landed up in the premier division. The lady I spoke to then transferred me to Private Clients division. I spoke to Fiona / Mpho Lekgoe and she again told me that I need to apply for a downgrade. I am so unbelievably frustrated at this point that one erroneous click of a button on the app has caused me such a huge problem! Mpho advised that it would take about 6 days for my request to be fulfilled as I had to wait for delivery of my private clients card first. I now see on my account that I have been charged Premier services fees of R196 which are apparently pro-rata which means that I will now also be charged an extra R250 odd Rand, on top of what I was paying, to be a private client. The last time I upgraded and then downgraded I lost 2 months of ebucks. I am on ebucks level 5 and work very hard at staying on the top level. This is the whole reason that I was drawing money from the cardless cash withdrawal in the first place! Because of ebucks! Now I am going to lose another month (maybe 2) because my account has moved from premier to private and hopefully back to premier at some point. This message always comes up on my app and I always say: No I do not want to be a private client, but one small push of a button and now I am locked in with no cancellation clause (?) besides having to wait for my new cards to be delivered and then downgrade! I am so unbelievably frustrated! Thinking about it now if I had just drawn money using my actual card, which FNB doesn't want us to do, I wouldn't be in this situation!
271 replies
127 months ago
I thought that moving to FNB was a good idea
I recently moved both mine&my husbands bank accs&credit cards from Standard Bank to FNB. We were Prestige bankers with Standard Bank&are now Premier bankers with FNB. They are basically the same package. When we originally opened our cheque accs we were both offered overdrafts of more than R50 000. We asked if they could bring the amount down to R5000. We were asked to sign overdraft quotations, which we did,&send the forms back to FNB Direct - which we did. We have received our cheque cards&our credit cards&our online banking profiles have been set up.When I log on I can see that we have not been given overdrafts.When I query this on email I get told that we need to sign the quotation & send it back to FNB. I have done this 3 times now&still get the same response.When I call the premier bankers no one is able to help me & I get transferred from department to department. I am starting to get frustrated because not only do I have to wait quite a while before someone answers my call but no one can help me! When I call Standard Bank prestige bankers they always answer within a few seconds & can help me with anything! I am starting to wonder if we should rather stay with Standard Bank!
75 replies
127 months ago
Thank you Paul
I had my previous contract with Autopage for about 10 years. I have always been unhappy with their service so I decided to get a contract with MTN Direct. I went to MTN at Killarney Mall and was attended to by Paul. I am so happy that I decided to make the move to MTN direct. Paul was amazing and kept me informed every step of the way. Thank you Paul, I am so used receiving bad customer service, your good attitude and willingness to help was a pleasant surprise!
75 replies
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5 Star
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1 (11.11111111111111%)
1 Star
6 (66.66666666666667%)