ED
Emma B
Active since Feb 2020
25
Reviews
0
Industries
Reviews
25 reviews5 months ago
Where is my order?
I placed an order on 29 October and on 31 October, received a notice it as packed and shipped to store shortly after, then radio silence. Has it arrived? When will it arrive? Has it been cancelled, ******? I tried to reach out via social media since there seems to be no other way and received a generic 'someone will get back to you'. REALLY? Well, they haven't and this is meant to be a high end store and nothing about it is cheap, so I am very concerned that I am now out of pocket and have no linen to show for it!
71 replies
8 months ago
Impossible to cancel anything at VA
Is there anyone at Virgin Active who can actually do admin?? I cancelled my swimming lessons and was told by the relevant person in charge I did not need to action anything, he would handle it. Low and behold, the money was deducted anyway. After trying to get a response from him, I escalated to the club manager, who is very sweet, but is only ever able to say 'I will follow up' and actually does nothing. There is no escalation process, no contacts on their websites and no way to query this. When I tried, they erroneously cancelled my membership, which I then had to reinstate. Where can one go to get the matter resolved and the refund done. Apparently having a monopoly in SA makes it OK to not be able to do admin.
0 replies
8 months ago
Caught by these ****mers
Oh dear, I too should have checked Hello Peter before purchasing. Purchased a ring, received tracking number, then got told the parcel did not arrive and they were going to refund me. Followed up several times and keep being assured that I will get refunded, but to no avail. I think the only way any of us will achieve anything here is to open cases of ***** against them.
0 replies
15 months ago
Defy disinterested in faulty machine sold in their name
I purchased a brand new Defy dishwasher from Take a lot, order is apparently fulfilled by Defy. It arrived with door way too large for machine and appeared to be a refurbished or recycled product. While I followed the returns process, the customer service details for Defy were on the dish washer and I reported this issue to them. They basically informed me that they really were not interested in my problem and that I had to take it up with Take a lot. All good and well but I was trying to find out whether they did fulfil the order or whether TA had simply sold me a return as a 'new' product
318 replies
15 months ago
Passing used products off as new
Purchased a brand new dishwasher. Arrived looking like a refurbished product. With Door didn't fit and there were water stains so clearly been used. Logged a replacement almost immediately after delivery. So far all well. They collected and on my after informed me they need to assess before replacing the product. It could take weeks and there is no guarantee I'll get a new one. I am disgusted by this. I have logged a few replacements in the past and it has always been instant.
0 replies
31 months ago
Misleading the consumer by sending info after cut-off date
I received a SMS at 15h15 on 21 September informing me that MFC would deduct my debit orders on the 22nd (contract date is 25th). Further more the SMS reads that you must contact MFC BEFORE 21st to change this back. I have been online for over 10 mins with no answer. It is already the 21st. This is utterly unacceptable. I will not pay earlier and have communicated this to you before
0 replies
40 months ago
Non payment of approved claim and no communication
I filed a claim on 11 Dec (3108963). It was approved and my husband completed all paperwork. Told payment would take 72 hrs. Followed up and was told all in order. We followed up again only to be told a page was missing and claim was rejected. We were never informed of this because "everyone is on leave". Resubmitted paperwork but now we can't get any answers as to whether everything is in order. The inability to proceed has created more damage and builders are closing soon. Not to mention that the quotes that were approved expire when 2023 rates kick in. This is really not good enough. Resent paper
132 replies
48 months ago
Passing the buck between Cell C and Vumatel but nobody is willing to resolve
My internet went down on Thu 12 May at 16h00. I called every number on their site all of which alledge to be open 24 hour. No response, loops, on hold. Slightly more luck via Facebook messenger, promised someone would call. Fri at 14h30 eventually manage to contact support- different answers, one says I need a new router, another says it is a Vumatel problem, but nobody can resolve. Log a ticket at Vuma. No response, no feedback, no follow up and no internet. Only answer is that it may be Vuma, may be router, may be ISP. Nobody knows but also, nobody plans to fix it. They just pass the buck around. Now I pay close to R1k a month for this service. Downtime without an attempt to resolve is unacceptable.
1340 replies
60 months ago
Bottles app is a blight on your brand
If you intend to offer a delivery servuce like bottles, best be sure it works. I ordered close on R1000 worth of good, recieved confirmation it was packed and was invoiced but when driver arrived more than R500 worth was not there. I showed driver and immediately contacted customer service but to no avail. Neither PNP nor Bottles seem willing to take responsibility for this with both 'escalating'. but no resolution. I want my goods and I want a full investigation. Someone at PNP is ticking off items and not sending them. This is not the first time and if you read the complaints, it happens often.
212 replies
62 months ago
Still waiting for 'Priority complaint' feedback
After escalating a homeloan complaint and endless promoses to sort it out as a 'priority' last week, I have yet to get any answer. Can your service honestly get any worse?
56 replies
Review Distribution
5 Star
1 (4%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4%)
1 Star
23 (92%)