LV
Leon R
Active since Jul 2011
47
Reviews
0
Industries
Reviews
47 reviews1 month ago
DSTV Canal+ Please can I get my statements?
I need my statements for January and February, because on the website and the App, it is not available. I went onto the Whatsapp line today and asked for them. The lady (Sindi) said that she had sent them, but I still haven't received them. She could only say the balance owing. When I asked her if they could not regularly send them to me, she said no, I have to ask them every time I want one. She later acknowledged that it is possible to get them on the App, but I kept saying to her that the statements were not there. I still have not received them via email...
0 replies
2 months ago
Nedbank Test your systems before releasing it to your clients
Nedbank, properly test your systems before releasing it to your clients (in the App or on Internet banking) I have been trying to get scheduled bill payments working. I managed to load 3 and I had to delete one, because I couldn't edit it. The remaing 2 work as it should. I contacted the robot on the app. It couldn't answer my question. So I asked to speak to consultant. She couldn't help me and asked that I phone the digital bank support. I spoke to Nick on the 24th of January (initially I could load none of my scheduled bill payments). He went through verifying that I had the correct version of the App, removed one of my verification phones, nothing worked. He said that he would speak to the technical team on Monday. On Monday he asked for a screenshot. I sent it him and a fault number was logged. In the e-mail that referenced the call number, they said it would take up to 21 working days to resolve. What worked is a Client Services Manager did contact me. But that was it. On asking whether it was only me that had this problem (I had a stroke which took out my left brain) - No response. I had to edit the due date, and the Client Services Manager told me how to do it myself (even though I had told her I couldn't edit it). So fortunately I could delete it. On the 20th of February the client services manager told me that the tech team has advised her that a fix would be implemented in the next App release. But they are still waiting on a date when it would be finalised On Tuesday I said this is the 21st working day, please advise me what the problem is. No response.
0 replies
2 months ago
BONITAS - PAY YOUR CLAIMS WHICH I PAID TO ME AND NOT TO CLICKS
Imagine you got medication from Clicks and you pay it yourself. You clearly indicate to them that you paid it and it must be re-imbursed. Then they pay Clicks. Apon querying it with my broker they first ask for proof of payment. On providing that they say that the claim was stale. UNBELIEVABLE
162 replies
2 months ago
Thanks for finding my payment information!
I needed to get feedback on a transaction that occurred in 2023. Initially it couldn't be found, but eventually it was found. I can now claim the refund because the original payment was in error. I paid it to the incorrect vendor. Thank you
56 replies
2 months ago
Cannot use my Smart Shopper to cash in points if the QR code is not visible
Melkbosstrand. So how I hope PnP would close the shop and something better, Checkers or a Spar would take its place. You cannot manage a shop without understanding the technical details of the systems you are working with. Smart shopper has evolved, so that one can upload your card information to the phone and then scan at the till point. Problem is with the technology, some so-called managers don't understand it. Even though the till operator tells them the card reader doesn't display the QR code for scanning the card information and transferring it to the till. Then they enter the card information manually. But then for understandable reasons you cannot cash in the points. Then they transfer it to another till (yes they can do that). But since the card information has been entered manually, the system still doesn't display the points. So either one has to cancel the whole sale and then scan the goods, scan the QR code (if that one works), to cash in your points. About a month ago I had the same experience with the same till point and a different (so-called) manager. He promised me that it would be fixed. The manager today said that it was fixed yesterday (again without understanding what the problem is) So from now on I will rather drive to Big Bay's.Checkers store...
109 replies
4 months ago
FNB Help less ness
My experience with FNB online help system is not good. You wait forever to get the first response. Then the person tries to find out what the issue is. Tgen you wait for another while to get help. So right now I have been waiting for help from Siphelele for more than half an hour. Start 12h48, time is now 13h28 Hi Siphelele, on the 15th I bought a washer/dryer from Hirsch using my Virtual card. And I selected the eBucks option. However, when somebody converted the straight purchase to budget, they made it on the physical card. Now when I go to the eBucks system it says that my virtual card spend is 50%. That is going to mean that my eBucks count is going to be less than 10000, which means that I will be on level 4. Please fix it.
109 replies
6 months ago
Max Life Stop sending me messages!
I don't know where they got my number from, but I keep getting messages from Max Life Growth. Despite me so doing the Stop to opt out every time, I still get the messages!
0 replies
7 months ago
Game, change my e-mail address!
I changed my e-mail adress from rooyenl@mighty.co.za to rooyenl@bonaview.ddns.net. Unfortunately Game doesn't allow for the address to be changed, even though the web site says that you can. I send an e-mail to info@game.co.za and I got a phonecall. The lady said I need to create a new account with the new e-mail address. In this day and age, I would like to think that it is a simple matter. Obviously not for Game!
159 replies
7 months ago
Expert stores a ****?
I tried to buy Saeco filters on the online store (it is only available online) On getting to the payment option I selected Credit or Debit card. On clicking Confirm & Pay now, I get a failure. I am not going to pay directly into a bank account (bacause of *****). I wrote an e-mail to hello@expertstores.co.za. They said the developers fixed it. I must try again. Same problem.
53 replies
8 months ago
Don't buy from them (or at least not till you have got the plants)
I placed an order #728559, Invoice no 8696 in 2024 and paid, but it hasn't been delivered. I have made several phone calls to 083 639 6439 (unanswered) . On 15 January I received a text message from a person, saying he thought it was delivered. He said that he would sort it out the following week. Following week came and went. I then asked for a refund. He said he would do it, but I am still waiting....
0 replies
Review Distribution
5 Star
3 (6.382978723404255%)
4 Star
0 (0%)
3 Star
3 (6.382978723404255%)
2 Star
5 (10.638297872340425%)
1 Star
36 (76.59574468085107%)