TM
Tumelo M
Active since May 2009
56
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56 reviews2 months ago
Motorite Administrators allocating 2 different commencement dates on 1 policy
I took a vehicle warranty policy with Motorite on 21 November 2025 and I was , issued with a 1 page document that shows that the car is covered for engine, turbo, cam belt etc, with the commencement date showing 21 November 2025. I was then emailed another lengthy document on the 27 November 2025 which included the 1 page document and another long document which includes what is covered and what is not covered. Both documents have the same policy number. MOTORITE is ****ming people, when you initially sign with them, they don't show or provide you with all details of the policy. Then a week later, they email you a different detailed document and one does not go through emails all the time. What MOTORITE is doing is very wrong. You only realize that MOTORITE is of no use when it is time to claim. When it is time to claim, they refer you to the document that they emailed and not the document you initially signed when taking out the policy. Who goes through the emails on a daily basis? MOTORITE is a ****ming company. I wouldn't recommend people to sign with MOTORITE
162 replies
3 months ago
I called and spoke to Keneilwe Nxumalo
I called and spoke to Keneilwe Nxumalo. She was very patient and professional
56 replies
3 months ago
Motorite Administrators are very dishonest ******
I took out a warranty policy with Motorite Administrators when I purchased my car. I was shown with a document on what the warranty covers. After 2 months of having the car, the engine mounting and the gearbox mounting got broken. I then took the car to an approved service provider. A quotation was sent to Motorite Administrators and the claim was registered. The claim was rejected on the same day, stating that mounting are not covered. I then requested a document stating that they are not covered. A policy document was then emailed to me. I asked why am I only receiving a policy document after a claim is registered and why did I not receive it when I joined. My claim was rejected unfairly as I was not given proper documentation. If I knew that certain things are not covered, I would not have taken the policy or I would have opted for a policy that would covered most of the car issues.
168 replies
3 months ago
Infiniti Insurance Limited are ******
I took out a warranty policy with Infiniti Insurance Limited when I purchased my car. I was shown with a document on what the warranty covers. After 2 months of having the car, the engine mounting and the gearbox mounting got broken. I then took the car to an approved service provider. A quotation was sent to Infiniti Insurance Limited and the claim was registered. The claim was rejected on the same day, stating that mounting are not covered. I then requested a document stating that they are not covered. A policy document was then emailed to me. I asked why am I only receiving a policy document after a claim is registered and why did I not receive it when I joined. My claim was rejected unfairly as I was not given proper documentation. If I knew that certain things are not covered, I would not have taken the policy or I would have opted for a policy that would covered most of the car issues.
56 replies
3 months ago
I ordered 2 meals for my sons at Nando's on Sunday at 20:01 and before I ordered and requested delivery from Randfontein to Finsbury, I was told that the meals will not be delivered and I will have to wait and deliver them myself. I then requested to spea
Nando's delivery took 2 hours for a mere 10 km
168 replies
8 months ago
Vodacom Fibre down at least 2 times a month and 3 days downtime
I have a huge problem with Vodacom fibre being down at least twice a month and their response time is 72 hours. This is the 3rd month in a row that I had to report Vodacom fibre being down. I work from home and this is very frustrating as I am paying R568 a month but I still have to dig deep in my pockets to buy data when Vodacom fibre is down and worse I have to buy data that will cover me for 3 days. I called in the morning and was provided with REF: SR250826-844808 and advised that a technician will have to be booked to come have a look. I then called again in the afternoon just before 17:00 and was assisted by Caca who now tells me that I am in a queue and will have to wait for 72 hours. Upon requesting to speak to her Manager Sethu who is less clueless and rude, she cut the call and didn’t call back. When I call again, she is not available. Vodacom is binding people to contracts and gives **** service once on a contract.
107 replies
8 months ago
Multichoice billing me for cancelled services
I disconnected my products around April 2025 and was billed for decoder insurance in May 2025 and sent message around June that I must pay for insurance as I only disconnected products but didn’t cancel insurance. I then paid on 20 June and sent email that decoder insurance is cancelled. I then called yesterday 22 August to reconnect so that I can watch sports and was told to pay prorata amount until the 24 August and a full package amount for 25 August - 24 September. I paid the required amount. After paying I get a message to pay another amount to avoid being disconnected on 25 August. I then called the call centre and they say it’s insurance fees. I advised that I cancelled insurance and I am not activating it. I called the insurance team and they say it is cancelled and I must call the call centre as it is a prorata amount for reconnection product. The call centre then says it is for insurance charged on the 23 June, I provided them with email confirmation that I cancelled on the 20 June and I am being sent between 2 departments. Making calls at my expense and trying to resolve this and no one is giving me feedback or willing to resolve this. All they do is play blame game between insurance and call centre
0 replies
9 months ago
Bad bad service I am receiving from Auto and General
I am an existing customer of Auto and General for over 4 years. I have 2 home content cover policy with them and I am on a process of purchasing a car. So I wanted to do a quotation with them since last week Thursday. The consultant I spoke to on Thursday said she is unable to add a car cover at the moment and will speak to the underwriter and get back to me. She didn't get back to me. I called again on Friday and got another consultant and said the same thing about getting an underwriter and will provide feedback. No feedback given. Same thing happened to Saturday, Monday, Tuesday and Wednesday. I think it is better off for me to cancel my policy and go look somewhere else were I be given appreciated and given feedback. Worse thing is that the car I wanted to purchase has now been sold while I was trying to get my "INSURER" to insure it.
159 replies
10 months ago
Takealot not replacing faulty item
I bought a gas heater on Takealot and upon trying to use it, I discovered that it is faulty. I logged a return and it was booked in and collected. Now Takealot doesn’t want to replace the heater, they are offering to give me credit or refund because they are saying there is now a price increase on the heater. They are saying I bought it while it was on sale and now it is back to its normal price. The heater is still under warranty and I am not going to accept a refund or a credit. I want another heater.
0 replies
12 months ago
Vodacom forcing me to take a fibre package on double what I am currently paying
I took a 24 month 20mbps uncapped fiber Contract with Vodacom in March 2025 for R359 and the first 6 months I was going to pay R299. On month-end April, Vodacom advised me that my current plan will be discontinued and I will migrated to the next available plan. I then called the fiber department and the advised that the next available plan is 50mbps at R689. I advised that I cannot afford R689 and they offered a 1TB LTE contract. I advised that I was on LTE contract before and upgraded to fiber because of the capped LTE which I usually exceed and end up having to buy data. They then advised the only solution is to cancel the contract, to which I was OKAY with but then didn't agree when they said I have to pay a cancellation fee. They then advised that their cancellation department will call me within 3 days to discuss if there will be penalties. Why should I pay penalties fees if I am not the 1 cancelling the contract but they are cancelling the contract and forcing me to take a package at double the cost I can afford. I made follow-up and advised spoke to Lihle and she advised that the Supervisor "Sahir Heeralall" will call me. I have not received any feedback since. We are nearing another month-end and I don't want to be in a situation were my fiber is cancelled and I don't have any other option. I cannot take another contract with another service provider as I am still in contract with Vodacom and they are wasting my time as they are not giving me feedback. I work from home and can't afford to be without WiFi.
232 replies
Review Distribution
5 Star
9 (16.071428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (3.5714285714285716%)
1 Star
45 (80.35714285714286%)