Tumelo M

Active since May 2009

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Reviews

54 reviews

3 months ago

Budget Insurance price beat promotion is all LIES

I participated in the Budget Insurance price beat promotion where they state that if they cannot beat your current car insurer, they will pay you the difference of up to R2000 in cash. The cash difference I qualified for was around R1100 and I submitted all documents they requested. They then sent me an email stating that the documents I sent do not meet the promotion requirements. I rep**** to the email asking what requirements are not met. They don’t respond back. I then called them and they said the Terms and Conditions states that the policy document should only be car insurance and no other cover like house contents etc. I then went through their Terms and Conditions and there is nowhere stated that the policy document should only have car insurance. I then called them again and asked where does it state that it is only limited to car insurance and they are failing to show me or prove me with the said clause. To show that this is all lies, please provide me with that clause.

4 replies

Motorite Administrators

4 months ago

Motorite Administrators allocating 2 different commencement dates on 1 policy

I took a vehicle warranty policy with Motorite on 21 November 2025 and I was , issued with a 1 page document that shows that the car is covered for engine, turbo, cam belt etc, with the commencement date showing 21 November 2025. I was then emailed another lengthy document on the 27 November 2025 which included the 1 page document and another long document which includes what is covered and what is not covered. Both documents have the same policy number. MOTORITE is ****ming people, when you initially sign with them, they don't show or provide you with all details of the policy. Then a week later, they email you a different detailed document and one does not go through emails all the time. What MOTORITE is doing is very wrong. You only realize that MOTORITE is of no use when it is time to claim. When it is time to claim, they refer you to the document that they emailed and not the document you initially signed when taking out the policy. Who goes through the emails on a daily basis? MOTORITE is a ****ming company. I wouldn't recommend people to sign with MOTORITE

3 replies

Cartrack

5 months ago

I called and spoke to Keneilwe Nxumalo

I called and spoke to Keneilwe Nxumalo. She was very patient and professional

1 reply

Motorite Administrators

5 months ago

Motorite Administrators are very dishonest ******

I took out a warranty policy with Motorite Administrators when I purchased my car. I was shown with a document on what the warranty covers. After 2 months of having the car, the engine mounting and the gearbox mounting got broken. I then took the car to an approved service provider. A quotation was sent to Motorite Administrators and the claim was registered. The claim was rejected on the same day, stating that mounting are not covered. I then requested a document stating that they are not covered. A policy document was then emailed to me. I asked why am I only receiving a policy document after a claim is registered and why did I not receive it when I joined. My claim was rejected unfairly as I was not given proper documentation. If I knew that certain things are not covered, I would not have taken the policy or I would have opted for a policy that would covered most of the car issues.

3 replies

Infiniti Insurance

5 months ago

Infiniti Insurance Limited are ******

I took out a warranty policy with Infiniti Insurance Limited when I purchased my car. I was shown with a document on what the warranty covers. After 2 months of having the car, the engine mounting and the gearbox mounting got broken. I then took the car to an approved service provider. A quotation was sent to Infiniti Insurance Limited and the claim was registered. The claim was rejected on the same day, stating that mounting are not covered. I then requested a document stating that they are not covered. A policy document was then emailed to me. I asked why am I only receiving a policy document after a claim is registered and why did I not receive it when I joined. My claim was rejected unfairly as I was not given proper documentation. If I knew that certain things are not covered, I would not have taken the policy or I would have opted for a policy that would covered most of the car issues.

1 reply

Nando's

6 months ago

I ordered 2 meals for my sons at Nando's on Sunday at 20:01 and before I ordered and requested delivery from Randfontein to Finsbury, I was told that the meals will not be delivered and I will have to wait and deliver them myself. I then requested to spea

Nando's delivery took 2 hours for a mere 10 km

3 replies

Vodacom

10 months ago

Vodacom Fibre down at least 2 times a month and 3 days downtime

I have a huge problem with Vodacom fibre being down at least twice a month and their response time is 72 hours. This is the 3rd month in a row that I had to report Vodacom fibre being down. I work from home and this is very frustrating as I am paying R568 a month but I still have to dig deep in my pockets to buy data when Vodacom fibre is down and worse I have to buy data that will cover me for 3 days. I called in the morning and was provided with ***-844808 and advised that a technician will have to be booked to come have a look. I then called again in the afternoon just before 17:00 and was assisted by Caca who now tells me that I am in a queue and will have to wait for 72 hours. Upon requesting to speak to her Manager Sethu who is less clueless and rude, she cut the call and didn’t call back. When I call again, she is not available. Vodacom is binding people to contracts and gives **** service once on a contract.

3 replies

DStv (MultiChoice)

10 months ago

Multichoice billing me for cancelled services

I disconnected my products around April 2025 and was billed for decoder insurance in May 2025 and sent message around June that I must pay for insurance as I only disconnected products but didn’t cancel insurance. I then paid on 20 June and sent email that decoder insurance is cancelled. I then called yesterday 22 August to reconnect so that I can watch sports and was told to pay prorata amount until the 24 August and a full package amount for 25 August - 24 September. I paid the required amount. After paying I get a message to pay another amount to avoid being disconnected on 25 August. I then called the call centre and they say it’s insurance fees. I advised that I cancelled insurance and I am not activating it. I called the insurance team and they say it is cancelled and I must call the call centre as it is a prorata amount for reconnection product. The call centre then says it is for insurance charged on the 23 June, I provided them with email confirmation that I cancelled on the 20 June and I am being sent between 2 departments. Making calls at my expense and trying to resolve this and no one is giving me feedback or willing to resolve this. All they do is play blame game between insurance and call centre

0 replies

Auto & General

11 months ago

Bad bad service I am receiving from Auto and General

I am an existing customer of Auto and General for over 4 years. I have 2 home content cover policy with them and I am on a process of purchasing a car. So I wanted to do a quotation with them since last week Thursday. The consultant I spoke to on Thursday said she is unable to add a car cover at the moment and will speak to the underwriter and get back to me. She didn't get back to me. I called again on Friday and got another consultant and said the same thing about getting an underwriter and will provide feedback. No feedback given. Same thing happened to Saturday, Monday, Tuesday and Wednesday. I think it is better off for me to cancel my policy and go look somewhere else were I be given appreciated and given feedback. Worse thing is that the car I wanted to purchase has now been sold while I was trying to get my "INSURER" to insure it.

3 replies

takealot.com

12 months ago

Takealot not replacing faulty item

I bought a gas heater on Takealot and upon trying to use it, I discovered that it is faulty. I logged a return and it was booked in and collected. Now Takealot doesn’t want to replace the heater, they are offering to give me credit or refund because they are saying there is now a price increase on the heater. They are saying I bought it while it was on sale and now it is back to its normal price. The heater is still under warranty and I am not going to accept a refund or a credit. I want another heater.

0 replies

Review Distribution

5 Star

8 (14.8%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

2 (3.7%)

1 Star

44 (81.5%)

Tumelo M

Reviews

Budget Insurance price beat promotion is all LIES

Motorite Administrators allocating 2 different commencement dates on 1 policy

I called and spoke to Keneilwe Nxumalo

Motorite Administrators are very dishonest ******

Infiniti Insurance Limited are ******

I ordered 2 meals for my sons at Nando's on Sunday at 20:01 and before I ordered and requested delivery from Randfontein to Finsbury, I was told that the meals will not be delivered and I will have to wait and deliver them myself. I then requested to spea

Vodacom Fibre down at least 2 times a month and 3 days downtime

Multichoice billing me for cancelled services

Bad bad service I am receiving from Auto and General

Takealot not replacing faulty item

Review Distribution

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