LO
Lorna O
Active since Jun 2020
12
Reviews
0
Industries
Reviews
12 reviews17 months ago
I had to make a claim that was dealt with efficiently
I had to make a claim that was dealt with efficiently. Perhaps a bit quicker could be my only criticism. But from me actually taking out the insurance to my claim being paid was painless and easy. I would definitely recommend them.
0 replies
23 months ago
Shocking driving
Shocking driving by an ASL truck. In the roadworks between Ashburton and PMB on the N3. Driving at speeds exceeding 120km/hr. Driving in the fast lane when trucks are prohibited in that section (not that he is the only one). Overtaking on the left. And does not have a legal licence plate on his vehicle.
0 replies
45 months ago
Net another banking institution failure
This is a fight that has been going on for over 2 years now between me and Nedbank/Dashpay. On 31st of March one of our daily credit card "batches" was not paid over into our account from these 2 institutions. I don't know who is ultimately responsible, but initially I was passed from one company to the next and back again. Each one insisting that the other one was responsible. Then they refused to admit that the "batch" in question even existed, even though it was clearly missing. At the time I didn't have the actual credit card slips - due to lockdown and staff changes etc. But I had proof that it did exist. But they both kept telling me it didn't exist and they couldn't find it on their system. Then I found the slips. I sent them through, and they accepted that the batch did in fact exist, and, hey presto, they found the info on their side. Then after months and months of emails back and forth and me demanding our money, they said that my company would have to agree to pay any fees that may incur, and accept if any of our customers refused to pay the amounts after such a long time. I refused - how is any of this our or our clients fault. We pay these 2 companies a lot of money every month for the privilege of using this service, surely they pay some of this to insurance to cover these eventualities? So eventually they paid us our money, which they took from our clients accounts "through the back door". And now, understandably, one of those transactions has been reversed. So basically because of their incompetency and basically, what seems to me, fraudulent behaviour, the only people suffering are us and our clients. Not the people who made this error. How do their "books" balance at the end of each month? This isn't the first time this has happened to us, and I am sure we are not the only ones this has happened to.
0 replies
45 months ago
Yet another banking institution failure
This is a fight that has been going on for over 2 years now between me and Dashpay/Nedbank. On 31st of March one of our daily credit card "batches" was not paid over into our account from these 2 institutions. I don't know who is ultimately responsible, but initially I was passed from one company to the next and back again. Each one insisting that the other one was responsible. Then they refused to admit that the "batch" in question even existed, even though it was clearly missing. At the time I didn't have the actual credit card slips - due to lockdown and staff changes etc. But I had proof that it did exist. But they both kept telling me it didn't exist and they couldn't find it on their system. Then I found the slips. I sent them through, and they accepted that the batch did in fact exist, and, hey presto, they found the info on their side. Then after months and months of emails back and forth and me demanding our money, they said that my company would have to agree to pay any fees that may incur, and accept if any of our customers refused to pay the amounts after such a long time. I refused - how is any of this our or our clients fault. We pay these 2 companies a lot of money every month for the privilege of using this service, surely they pay some of this to insurance to cover these eventualities? So eventually they paid us our money, which they took from our clients accounts "through the back door". And now, understandably, one of those transactions has been reversed. So basically because of their incompetency and basically, what seems to me, fraudulent behaviour, the only people suffering are us and our clients. Not the people who made this error. How do their "books" balance at the end of each month? This isn't the first time this has happened to us, and I am sure we are not the only ones this has happened to.
0 replies
46 months ago
FNB INCOMPETENCE STRIKES AGAIN!
Why is it that I have to resort to this platform every time I have a problem. It has now been over week and I cannot login to the business account of the company I work for. This is the error message I get: "Please note An error has occurred with your user profile, you will not be able to login currently. Kindly contact us so that we can resolve this temporary error for you. Please contact 087 575 0000" I phoned the number given, they couldn't help me. They said they would get someone to call me. They did, the next day! She couldn't actually tell me what the problem is, but said I would have to get the company owners to sign a form that she would send. I finally managed to get the signatures from said very busy company owners yesterday. Info I might add that the bank already has! I waited 4 hours and tried to login: same error message. I phoned and was told it would take another 5 working days for the problem to be resolved. I have contacted my local branch, where the account is held, and have had no response. This morning I still can't login. THIS IS A BUSINESS, I AM A BOOKKEEPER, I BEED TO ACCESS THE BANK ACCOUNT IN ORDER TO DO MY WORK, I HAVE DEADLINES TO MEET AND CANNOT ACHIEVE THEM!!!! SORT THIS OUT FNB I AM SICK OF THIS BANK!!!
402 replies
53 months ago
Fantastic Service
So far my experience with The Kid Zone has been fantastic. Their prices are reasonable, their delivery fees are reasonable, the items usually arrive within 5 days (I ordered on Monday and they delivered on Wednesday this week). You can track your parcel every step of the way and they send you messages telling you where it is in the delivery sequence. Really great experience using this company. Thank you.
0 replies
56 months ago
THESE GUYS ARE SCAM ARTISTS
YET AGAIN: THEFT AND/OR FRAUD YOU BE THE JUDGE. So between MTN, Mondo and FNB another R2500 has just been stolen out of my account. I am so angry I don't know what to do with myself. I have a contract with MTN that was CANCELLED in MAY due to lying by the Mondo sales lady to get the sale. I have been paying for this fraudulent contract since FEBRUARY. The contract is for R299. In July in desperation I instructed my bank, FNB, to reverse the DO, which they did. The next month, August, MTN deducted R609 from my account. How is this possible. I HAVEN'T AUTHORISED THIS AMOUNT. I complained on this platform, as my last resort because no one is listening. The only company to respond was Mondo. They gave me a reference number and said they would look into it. In the meantime my other DO bounced, the bank charged me R115 for the reversal and ai had the irritation of having to repay those debit orders. So last month I was R750 out of pocket. This morning I wake up to find that MTN have now taken R2065 from my account. AGAIN HOW IS THIS POSSIBLE I HAVE NOT AUTHORISED THIS AMOUNT. WHAT IS THIS FOR? ON A CONTRACT FOR R299 THAT HAS BEEN CANCELLED. THEY HAVE ACKNOWLEDGED THAT THE ACCOUNT WAS FRAUDULENT. THEY HAVE GIVEN ME A CONFIRMATION THAT THEY HAVE CANCELLED THE CONTRACT AND YET THIS **** JUST CONTINUES. I GUESS THE NEXT STEP IS THE OMBUDSMAN. And of course my other DO bounced and yet again FNB have charged ME R115 for the reversal fees. I AM ABSOLUTELY SICK OF THIS ****. SORT IT OUT AND GIVE ME BACK MY MONEY!!!!!!!!
53 replies
57 months ago
Yet another telesales lie - Mondo
In order to get a sale a telesales lady lied to us. We have since complained, they have checked the transcripts, they have ruled in our favour, cancelled the contract and yet we are still being charged for a contract that we are not using!!! When we call them to sort it out, we are told that this is between us and MTN. They are the ones that signed us in to this contract, my contract is with them, not MTN. They are contracted to MTN!!!
106 replies
57 months ago
Thumbs up for Cell C
So far I have been very happy with cell C. I only gave 4 stars because we cancelled a data contract, they took one months extra payment and said they would pay it back and never did. But apart from that, they have been great. I would recommend them.
106 replies
57 months ago
MTN and MONDO have been stealing from us for 8 months
In January of this year my husband got a call from a company called MONDO offering him (what seemed like) a fantastic deal for cell phone data. He checked with the sales lady several times to make sure that it was exactly what we were wanting and she assured him it was. We could choose which service provider we wanted and we chose MTN. We opened the account, our SIM card arrived and all seemed well. The first month was fine, we were careful with the data as we weren't sure how quickly it would run out - watching movies, you tube, internet etc - and it lasted till the end of the month. The next month we were a little bit more relaxed, but still careful, and about halfway through the month everything stopped working. We gave MONDO a call and they informed us that certain parts of our package had run out but we still had 20 gig of Netflix data available. And this didn't seem to be the case anyway as Netflix was also not working. This was the first time we had been told that the deal was broken down into "parts". A certain amount for internet, a certain amount for facebook, a certain amount for Netflix (the sales lady never asked if we actually subscribe to Netflix) etc etc. This is not the agreement that my husband signed into. We put through our complaint, they said they would have to check the recordings. They assured us they would contact us to let us know the outcome, a whole month went by, another payment was taken from our account so we called them. "Oh no", she says, "someone should have called you. We ruled in your favour and the contract has been cancelled!!!" Great!! The next month MTN took their R300. We phoned MTN they looked into it and assured us that they had seen the cancellation and would sort it out for the next month. (no mention of reimbursing us the money, of course). IT IS NOW SEVEN MONTHS LATER, WE ARE STILL BEING BILLED FOR AN ACCOUNT THAT WE WERE LIED TO ABOUT, WE WOULD NEVER HAVE SIGNED INTO, AND WE HAVEN'T USED FOR 5 MONTHS. I cancelled and reversed the debit order with my bank last month - so what do MTN do this month? Instead of giving us a call to find out why we had done this they simply took double this month. Now one of my other debit orders (my Medical Aid) has been reversed because there was not enough money in the account (so now I have to waste my time and money sorting that out) and my Bank has charged ME R115 for the fact that this has happened. Never mind the R2400 already spent on something we cancelled and haven't been using, and never wanted in the first place. WHAT ARE YOU GOING TO DO ABOUT THIS MTN. Oh and the irony, MTN phoned last week to find out how we were enjoying our data contract!!!!
0 replies
Review Distribution
5 Star
3 (25%)
4 Star
1 (8.333333333333334%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (66.66666666666667%)