KM
Keith M
Active since Jun 2020
12
Reviews
0
Industries
Reviews
12 reviews11 months ago
Theft- I Am Not a Client- But You Are Debiting Me?
I tried to sign up a few months ago with these people. It was not an hour later that I realized what a horrible mess and nightmare it would be to deal with their customer service team (so called). Not only was I met with exceptionally sarcastic stuff, who told me I will not be debited as I am essentially NOT a client of theirs. Yet, months later- there's an attemp to debit my account. And ofcourse, a debit order fee went off for the funds was insufficient. Had I not transferred my money into my savings account, this would have been gone. On my initial contact with their sales team and subsequent billing department, I realized what I nightmare they will be. And now this. I do not believe getting money back from them would have been a straight forward process. But I WARN the public to stay away from these ***********, arrogant and frankly dishonest ********s. I sent a message to their WhatsApp line and expect the fee that did go off to be returned to my account. This is daylight ******* and/or gross negligence on their part I am interested to see if any of the idiots from this company will even care to look into what serious consequences this could have had.
0 replies
13 months ago
My Deceased Father Would Deliver Trauma Faster
I have had to call 3 times. No update on where the package is. These people think I have to schedule MY time around their delivery and lack of communication as the subsequent result. I am being directed from pillar to post- friendly staff so far but seemingly nonchalent. Stay FAR away
0 replies
18 months ago
SOUTH AFRICAN POINTLESS SERVICES
SAPS ~abbreviation South African Police Service Synonyms; useless; unresourceful ,ineffectual The ONLY time I'll report any type of crime I'm affected by, to the police - is if my insurance needs it. Reporting anything else,regardless of severity without a third-party reason is absolutely fruitless. The police is SO useless that it shouldn't be a full time profession ,but something done part time because the value and service SAPS delivers is laughable and on par with entry level filing work-hence the only seemingly consistent thing they CAN do is affidavits, but that's about all they're good for.
0 replies
23 months ago
Worst Delivery Experience In my Life
I have had it. And I don't usually complain about delivery services but Takealot takes the cake in consistently providing a bad experience. How many times have I paid for express delivery, only for the people to call me and ask me where I am- I then have to take time out of my day, get up from my desk and walk DOWN the road searching for the drivers because they can't find me. Yet I am paying for door-to-door delivery. But each and every single time I have had to walk out of my DOOR , and to God knows where else to go and find the drivers because they are simply too damn lazy to look up or ask around for the address. Why am I choosing door-to-door and PAYING for it then? Today, I was expecting a package to be delivered, which I actually needed to be delivered today for work purposes- so in anticipation of waiting for the call so I can go hike again to find the driver because they're downright lazy to find the place, I check the app to see that I was not 'available' at the time the package was delivered. No text, no call nothing. Now I had to reschedule it. This order I placed on Friday, and I would not be surprised if it EVENTUALLY gets delivered this coming Friday. This driver was probably bothered by the weather and in turn did not bother to pick up his damn phone to make a call to find out where I am waiting for them THIS time. Absolutely pathetic and at this point should not be disappointing, but the service is getting progressively worse so just a warning to people considering ordering and making use of this so-called service. The more I order from takealot, the poorer the experience becomes. This will be my last order with Takealot as I consider alternatives. In fact, Takealot is the ONLY delivery company where I had to leave my property to go and search for their lazy drivers, who by the way have had an attitude when I expressed dissatisfaction at having to go search for them when I paid for them to deliver my stuff at my DOOR. This is the last time I am using this service. You will pay to go search for them. Never again.
0 replies
31 months ago
Nightmare Experience Worse than Hell
My experience time and time again has been ********** with this company. Their sales agent are quick to call back when they want to make a sale. That is the ONLY time you get through to them , by requesting a sales call in order to help with all other issues ,technical and billing. Otherwise they simply do not bother to get back to you. Or do get the correct information to relay to you. My sim card and router were delivered 14 days later than promised as they seemingly used *********** couriers too. I was explicitly told the day I signed up I pay R1 for the first month then the normal subscription amount. Yesterday I spoke to two separate idiots who told me two separate things regarding my bill. The one literally yawned in my ear and told me I want to hear what I want to hear. This company is the embodiment of incompetence. I was told one amount was going to be deducted-to my horror I got an invoice and was charged pro rata for the month of November (which I was told TWICE) I will not be charged. This is the exact same thing that happened to a friend of mine, they cancelled and rain is STILL billing them. A group of ****mers best describes this sort of behaviour, plain *****ing,empty promises and a call center full of unknowledgeable and unhelpful staff. I am yet to speak to someone that is confident in their word. I was now told I can pay the subscription amount because the PTP was set, only to receive a call back saying that it could not be set and I have to pay it back tomorrow. Why do they do this DURING the call and not find out IF it can be done? I should not be surprised if the service is suspended tomorrow , it takes me 100 lightyears for this to be sorted out. AGAIN. Just getting a hold of them is a nightmare If you can, stay FAR FAR FAR FAR FAR FAR away from Rain- you will get heart palpitations. Support after sales are made is NON -EXISTENT in this company. They are inconsistent, do not take ownership, and take no pride in their work by being transparent. If I could rate minus 100, I would -seriously, THAT is how bad the service quality is at this excuse of a company.
2 replies
36 months ago
WHO'S PROBLEM IS POOR SERVICE DELIVERY
If I could rate - 5,I would --------- To whom it WILL concern, I am absolutely appalled at the service I recently received at MTN Stellenbosch branch. A few weeks ago I enquired about a prepaid LTE product. The lady then told me it has to be a new sim with a new number (this was for use on my phone). With this information at hand, ofcourse I went back just over a week ago and paid R100 for the LTE simcard 10GB home uncapped. Upon entering the store the consultants on duty made no effort to appear remotely professional or willing to help. Chatting amongst each other, laughing and talking to customers as if they were friends. Friendly service is always welcome, but making small talk while we waited 45 minutes just to be helped.(yes I timed the interaction). Patiently waiting on them to finish their conversations, shamelessly. Ofcourse when we did get to the counter things only deteriorated as the salesman that made the sale took his time, all while still chatting to his ***orkers. We essentially spent just over an hour in the store to purchase an LTE sim. A sim, that was not made aware to us only works with routers. The agent failed to inform us of this-despite the fact that we made it explicitly clear that it's for use in a smartphone. We walked out, 2hours later no service. As I work in technical support I tried to set up the APNs as per my knowledge, but allowed time for activation of up to 24hours. The following day, we went back to the store as it appeared there's still no service. The professionalism of your staff had not improved. They were still condescending, rude and made remarks that's otherwise not appropriate infront of customers. The staff at MTN is the definition of lax- clearly no management is overseeing the day to day operations. Furthermore, at hour two on our second visit to MTN (Sunday) after what seemed like eternal troubleshooting - We were told to contact 135 the following day. Waited two hours to be told to help myself. This I have done numerous times, to no avail. The only means to speak to an actual agent is by dialing to ***** hotline. I advised the salesman that I have done that. The first time the person on the telephone just ended the call. No surprise there. We went home after requesting that we be given a call back. Despite the fact that 3 different cell nrs ws given to get a hold of us, I am still waiting till this day to get a call. It was the following day, that I, again had to dial the ***** line to speak to someone about the problem I ran into. Within 5 minutes the gentleman told me the product will only work with a router. Why was this information not disclosed beforehand? The first time I enquired about it? The agents knew the product was going to be used on a mobile phone - they still let us purchase it. Why? We now have 10GB of data we cannot use, R100 is lost and who will be held accountable for that? I rely on mobile data to do my job, in this economy one cannot go around throwing money away even if it's R100. Additionally I HAVE to note the lady, with the glasses - that was on duty those two days. She can be described and observed as highly arrogant, rude, condescending, inefficient and unprofessional. Infact I was even more appalled when a close friend of mine encountered the same rude service from exactly her,6 days later when she enquired about attempted ***** on her MTN contract. Instead of handling the situation with tact, compassion and efficiency, my friend left the store feeling looked down upon as a result of your sales' lady condescending body language, tone and facial expressions. This is the same saleslady-that cemented my determination to have somebody be held accountable because this complaint is just the start of a resolution that will have to be found. MTN, is THIS the service you deliver? Are THOSE the service people you employ? Please have someone contact me because trust and believe this is not where I'm leaving this. As an individual working in the Telecoms industry, I have patience and understanding of difficult customers - hence my leniency the first time around dealing with this type of atrocious excuse of a service. I know the difference between determined and blatant laziness. What am I going to do with 10GB? If I can't use it will it be transferred to a sim that CAN use it or will I be refunded? This will be the only time I'm pinning down the problem and I am offering solutions. Please have someone contact me with viable options or a solid solution before this escalates to a point of it becoming a consumer rights issue. I am expecting a prompt response with no excuses. I can and will not continue doing MTNs employees jobs for them as that is a fact that became evident the moment I had to explain what an APN is to the trainee. Why is that? I'm not getting paid to be lax. I shall expect your response in the name of service and suggest your pre-scripted excuses be shredded as I am not going to be playing over a problem like a local radio station. Regards, Keith,
0 replies
43 months ago
I am very happy with the service I have received,from the signing up process to the delivery and activation of the sim card
I am very happy with the service I have received,from the signing up process to the delivery and activation of the sim card. It has surpassed my expectations. Service delivery was exceptionally friendly,prompt and each of the agents I dealt with was adept ,helpful and effiient. I just hope the after-sale service is just as fine. Overall very happy with my experience. Keep up the good work guys. This is the type of service MWEB has failed to deliver time and time again and can learn several things from RAIN.
1 reply
63 months ago
If incompetence and theft was a company - Welcome to Hellkom!
What a monumental excuse for a business with absolute no business model, poorly trained staff and overall astonishing acts they refer to as 'service'. Writing this review on yours truly, network telkom while I still have the ability to before it cuts out in the next 10 to 40 minutes OR when the date I PAY for EXPIRES while NO ticket is logged, followed up on or attended to to start with. Been with this ridiculous excuse of a company since Oct and have logged queries of the SAME nature, WEEKLY since Oct but when I called the other day and had to be RUDE (that did not help matters either) - I was told there are 2 tickets under my number. 2 TICKETS, considering the amount of times I've complained is BEYOND appaling. The agents that I have dealt with do not know the company's SLA, they have cut me off, they have redirected me to the stupid survey which God alone knows what the purpose is for. I will ensure that my social channels know about this and will copy and paste this very complaint until a supervisor with minimum amount of braincells and competence gets back to me because HALF DECENT customer service at this disgrace of a company is something that the agents may use at their own DISCRETION. STAY FAR AWAY FROM TELKOM. You will spend more money on your 2ND sim getting your tasks done, while your data expires with them and they STILL wouldn't give two damn flying hells. High alert FRAUDS. No explainable business model No SLA Incompetent staff and False promises. Let's see if someone even as ****** bothers to respond to this, after so much money went down the ****** drain with NO compensation and rectification of something that absolutely in God's name cannot be called 'service delivery' Yours most befok K
0 replies
71 months ago
Excellent and Friendly Service
I have received excellent service. A special thanks to Eugene who have handled my entire complaint with grace. I would definitely use this again. This is an example of what prompt and good service is. Keith A
0 replies
72 months ago
UNACCEPTABLE SERVICE FROM GAME FOR A LAPTOP FALLING APART THAT IS UNDER WARRANTY.
iLife support centre referred me to dualzone. I purchased my laptop on 19 July 2019 at Game in Stellenbosch. Almost 3 weeks later I noticed 'scratches' on the device ,despite not having dropped it as it is stationed on my desk most of the time. It was only in September of 2019 that it became apparent that it was in fact cracks,not scratches. This confused me further because once again there's been no drops nor any rough handling of the device . By this time some of the plastic has already fallen off and cracks underneath the casing has become so bad that the cracks could be seperated ! I went into the Game store which is where I purchased it from. They told me someone from iLife would come out to inspect and advise. They then told me that it's because of the 'sun' that the laptop is cracking. I should apparently not use it in the sun and keep it out of sunlight. This baffled me as I as mentioned before mostly kept it stationed on my desk. I took their advice and further tried to keep it out of the 'sun' . This is when I used superglue to glue back the cracks as the thing was rapidly falling apart and I had to use it with extra care. Not even 3 weeks later more cracks appeared for no reason whatsoever . I reached out to iLife via their website numerous times and no one got back to me. On Sunday I sent iLife a support message asking if I could send the laptop to one of their service centres to have the casing replaced . They then yesterday replied referring me to dualzone. While I was at the game store yesterday one of the consultants told me I may be quoted because of the superglue as it may suggest that the damage was self inflicted . This frustrated me as the initial response from them insinuated that I was responsible for the poor build quality of the device. How can they expect me to pay for a device that has been falling apart by itself a MONTH after purchasing it ? Mind you the thing is still under warranty. I came to reject the advice and poor customer service as not even replacing the casing was initially suggested to me . Instead I was left to my own devices with a laptop that is seemingly falling apart by itself. It gotten so bad that I had to tape the hinges together because I am certain another two months and the thing would be completely apart. I spoke to someone from dualzone yesterday who mentioned that someone would look into it. Can you please advise me what to do as I am wits end. I use my laptop for personal and work purposes and I am appalled by the back and forth I had to endure with iLife and Game. I had done some research and decided that if the problem is not resolved I will resort to reporting the matter at the consumer rights Commission because I have never had such a bad experience with a laptop , service. Mind you, all of my previous laptops were made out of plastic and not a single one of them I had the 'sun' issue with . It's like they're suggesting I use the laptop only in darkness. Game said they cannot repair the casing of the laptop because it would be more than getting a new one. Please tell me how to go about laying a complaint at the consumer rights commission as I feel the excuse is unacceptable.
1 reply
Review Distribution
5 Star
2 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (83.33333333333333%)