NN
Nicole N
Active since Jul 2020
14
Reviews
0
Industries
Reviews
14 reviews41 months ago
No customer service
Save yourself the trouble and choose a different shipping provider. Fastway has no customer service, so if any issues arise (which they will), there will be no help what's so ever.
0 replies
48 months ago
Zero star service: SA's most pathetic shipping solution
Issues every single time I ship with them - 100% guaranteed. Non existent customer service - even their WhatApp chat bot is pathetic, responding 3 hours later. What a joke.
0 replies
50 months ago
Zero star customer service, rather go with FNB!!
Harassed by this bank 20 calls a day when I have clearly communicated my situation. Customer service sucks, app UX is terrible. Already in the process of moving to FNB, which is a shame since I've been with Standard bank for 20 years. Terrible.
53 replies
50 months ago
Actually zero stars
Honestly one on the worst consumer brands there in terms terms of customer service. Utterly disappointed but not surprised. Rather just go with Telkom or something else and avoid terrible treatment. Vodacom does not care about its customers
180 replies
62 months ago
Customer Service is lacking
If you are looking for a decent delivery service Fastway is definitely an option, but if you are looking for good customer service should absolutely anything happen after the package has left your hands - rethink your choice.
0 replies
69 months ago
DHL is top choice for shipping!
Pleasantly surprised to receive excellent service every single time I interact with this company. Really well done to DHL for taking customer service seriously, this is truly refreshing! They are happy to help and are proactive when it comes to moving packages in the most effective way. I am happy to pay a premium as I get premium service every time!
53 replies
69 months ago
Excellent service every time - very impressed.
Excellent service all round. Products are exactly what I ordered, wrapper with care so that nothing spills or break. They have a really wide selection of products and I thoroughly enjoy my shopping experience with them every time.
0 replies
69 months ago
Inappropriate and suggestive comments yelled at me by driver
Two men delivered my package to me. One came to the gate with the package and assisted me with signing for the delivery. The driver stayed in the vehicle and yelled inappropriate-suggestive comments at me, repeatedly. This is completely unacceptable and disgusting that I should be made to feel uncomfortable and threatened in my own home. Reached out to Bex immediately via customer support and got absolutely no response. Clearly this company doesn't care about drivers going around harassing customers on their private property. Women (and anyone wanting decent service) stay away from this company, there are so many other better choices out there. Ironic that they we actually delivering materials for a gender-based violent campaign during women's month, but then again this is South Africa where no woman is safe no matter the day or month, not even in their own home.
0 replies
69 months ago
Avoid Fedex at all costs! Terrible service all round.
Absolutely terrible service from this company. Don't bother paying extra for "express shipping" as it does not exist and you'll end up waiting a month to receive your package (not that I have received mine, even after a months wait). The customer service is non-existent. Lazy personnel handle cases only if and when they feel like it and ignore any attempt at communication you try make. Dealing with Fedex is frustrating and a truly terrible nightmare. DHL is by far a superior choice!! Steer clear of Fedex at all costs!!
106 replies
69 months ago
Avoid Fedex at all costs!
Absolutely terrible service from this company. Don't bother paying extra from "express shipping". The customer service is no existent with lazy personnel that do handle cases if and when they choose. Dealing with Fedex is frustrating and just a truly terrible nightmare experience! I will never use this company again. DHL is a far superior choice!
0 replies
Review Distribution
5 Star
3 (21.428571428571427%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.142857142857143%)
1 Star
10 (71.42857142857143%)