US
Ursula S
Active since Jul 2020
11
Reviews
0
Industries
Reviews
11 reviews5 months ago
Bad service and *********** staff.
I ordered my 1st order with Checkers sixty60 today on their black Friday catalogue and was extreemly dissapointed. I will not use them again. When I placed my order, knowing I would not be home on Sunday afternoon, I booked delivery for between 5pm & 6pm. The deliver guy called me at 4.04pm to say he was at my door. I told him he was too early as I was about 10 to 15 mins away. He left and cancelled my order. I called customer care to enquire why he came so early and they just apologised for the branches mistake and advised that I would have a credit in my wallet within an hour to use to repurchase the items. Its over 3 hours later and no credit in my wallet. Calling customer care again to enquire they inform me that the driver is not back and only he can release the credit once he takes all the items back eventually. The Black Friday specials are only available today to purchase at those prices so unless I pay again for the whole order out of my pocket again I will lose the discounts. To hell with them and their *********** staff they won't get another cent from me and can keep their discounts.
0 replies
5 months ago
Close Ticketpro down as they provide no service and falsely advertise
I am shocked that organisers still use Ticketpro when their service is unacceptable. They offer a cancellation facility but it is impossible to meet their criteria as they just don't bother to come back to you and leave you hanging. I've been trying to cancel tickets for Juan Boucher tomorrow for 2 weeks with no repy or service. They say they have outlets in Pick n Pay and Spar stores but I couldn't find one in any of the Boksburg stores. They should be closed down! Its also a waste of time to post on Hello Peter as they have the same generic message "apologising for the bad service and will refer the matter to customer care." All they do is copy and paste the same message but nothing gets done about it. I will never book through them again.
53 replies
9 months ago
Always get exceptional service
Always get exceptional service. People friendly and very service orientated. They always go the extra mile.
53 replies
12 months ago
Beware of SSS Cellular as technicians wrongly diagnose major problems on phones and want to charge exorbitant prices for items not faulty.
Never deal with SSS Cellular a Samsung approved repair centre as their technicians don't know what they are doing. Took my Samsung Fold 5 in for repairs which is still under warranty as the phone was restarting for no reason. I get told it is the screen that needs to be replaced at R16329 and my warranty was voided as there were a couple of scratches on the side of the phone due to me putting it into a leather pouch all the time. They advise that Samsung void the warranty as soon as there are any marks on the phone. It's so easy to get out of covering the warranty by blaming a couple of scratches, no major dings or dents are on the phone. I then take it to Samsung Eastgate who assesses the phone, and their technician tells me I need a new Mother board at R13500, what a surprise, so who do I believe as they are both Samsung approved repair centres. When I challenge the head technician at Eastgate regarding the different assessment results on my phone and reason for the damage he gets agro with me, refuses to give me his name and puts the phone down on me. I have escalated my concern and confusion to tellus@samsung.com as I don't know who to trust with my phone repair. Kirsty the case manager try's to cover for SSS Cellular and says they are now agreeing it's the motherboard, but I have the assessment and quote in writing that it was the screen that was damaged so my question was what would have happened if my insurance paid out for them to replace my screen and my phone was still not fixed, would they then have replaced my motherboard for free or come back and say that needed to be added to the cost of the screen. Kirsty wasn't interested in assisting me except for saying I need to cover the cost of the motherboard myself and if I wasn't happy I was to take my complaint further to the ombudsman. She promised to send me all the technical reports she had between the 2 technicians so I could approach the ombudsman. The next day Dieketseng calls me from escalations to tell me exactly what Kirsty told me and also promised to email me the technical reports, and nothing has been received yet 4 days later. Samsung and SSS Cellular are not interested in servicing clients and don't care about their brand clearly as they just brush you off.
0 replies
12 months ago
Beware Samsung approved technicians assess incorrect repairs on Galaxy Fold 5 and charge a fortune for replacements parts instead of repairing.
My Samsung Galaxy Fold 5 started restarting for no reason with 5 months left on my 2 year warranty. I took the phone to SSS Cellular in Boksburg for repair. They advised me due to their being small scratches on the botton spine of the phone the warranty was void and quoted me R16329 to replace the screen. When asking how my phone could shut off from a screen I was advised that their technitian Faisel assessed it by checking it the whole weekend and that they could replace the screen as soon as I make paymennt of the R16329 and that would solve my phone problem. I took my phone to another independant cell repair centre and they quoted me R3800 to repair my motherboard and confimed there was nothing wrong with my screen. With the 2 different opinions I then decide to take my phone to Samsung Eastgate for a 3rd opinion as R16329 was a lot of money to spend repairing a phone. The 3rd opinion from Samsung Eastgate contradicts SSS Cellular and they advise my phone needs a new mother board with a quote for repair of R13500. I proceed to call the head technition at Eastgate to enquire what the actual damage was on the mother board and if he could advise what caused the damage as my insurance requested the information. He wasn't interested in giving me more info just that the mother board needed replacing (as they clearly too lazy to repair) and if I didnt believe him I could take it to their other repair centre being SSS Cellular for another opinion. I proceed to advise the head technitian that I actually took it to SSS Cellular 1st and found it rather intesting that 2 approved Samsung repair centres both assessed my phone and quoted on totally different parts to be replaced. An arguement ensued due to my distrust in Samsung technitians as realised that they are too lazy to check the phone properly as it's just too easy to tell a customer that very expensive parts need replacing. I also requested to see the damaged mother board to confirm why it needed repacing and was told I cannot see it as they need to send it to headoffice. When I asked the head technitian his name he rudely told me he wouldn't give it to me. When I aksed for the name of his manager he told me he was the manager and put the phone down on me. My question is that if either of them repaired my phone and it happpened to be another part were they going to make me pay for both parts. I escalated my complaint to tellus@samsung.com about the rude so called manager at Eastgate as well as the unprofessionalism in incorrect assessments from their technitians and included the voided warranty. I had 2 different ladies from escallations contact me to advise I had to pay for the damage due to my warranty being voided as there were minor scratches on the spine that I believe comes from putting it in and out of a leather waller pouch I use. The 1st was Kirsty (case manager) and 2nd Diketseng. When explaining the unprofessionalism to them about the 2 different assessments and that I didnt know how secure it would be trusting their technical assessments they advised that if I had a further problem I need to take it to the ombud. I have asked for copies of the technical reports to approach the ombudsman and have been waiting for 3 days now with promises they will be sent immediately and neither of them have comp****. In my opinion they quick to replace major parts at exhorbatant prices and more than likely they will repair the motherboard at a fraction of the cost and they put that motherboard back into someone elses phone to maximise their profits during clients warranties. I'm extreemly dissappointed in the service and staff at Samsung as I have been a good customer for many years using Samsung products. but will think twice before buying on again.Eastgate
59 replies
30 months ago
Furious we got charged for damages on a hired vehicle we didn't cause.
I just had a terrible experience with bad service and dishonestly from Ark Car rental in Randburg and would never use them again. They were referred to me by my insurance when my car went in for repairs. There were marks on the one rim that both my husband and I requested be added to all the other marks, chips and scratches on the vehicle damage check sheet. They did not give us the sheet to complete but did it themselves walking around the vehicle with us. The rim marks were never added to the list of many other marks on the vehicle and when returning the vehicle we lost our whole deposit as they blamed us for the damage plus charged us all their hidden costs. Interesting they shove an iPad into your hands to sign on the screen and they themselves tick a couple of things on the iPad that no one gets to read as it would take you hours to go through all the terms and conditions that they scroll through so you never actually know what exactly is contained in all their hidden terms and you basically sign on trust and their integrity to be taken for a ride afterwards. I guarantee you they won't even repair the damages on the vehicle and will just pocket the money (otherwise all the scratches and dents we found would have already been fixed by other clients deposits held back). Imagine how much money they have taken off every client, every time they return the vehicle back without repairing it. Hard lesson learnt NEVER to think others have integrity.
131 replies
38 months ago
Top romantic restaurant in Boksburg
Delicious food, incredibly cosy ambiance with live entertainment, the best romantic fun evening you can have with exceptional personal service.
0 replies
39 months ago
No reply and no service from webafrica, shocking company, stay away from them!
Totally disgusted as the lack of service from Webafrica. I have been trying for 3 weeks now to get them to upgrade my ONT so I can connect a battery back up during loadshedding and I have spoken to 6 consultants on their whatsapp line with no luck. I have subsequently tried to cancel my subscription but I get no reply. They should not be in business as their reviews on social media are all negative. It feels like we have all been scammed and I cant even get rid of them to cancel as there is no reply. If you call their number advertised 08600009000 it says the number doesnt exist. Sirely there should be some form of regulator or ombudsman we can report them to.
0 replies
44 months ago
Unethical behaviour by Dotsure
Shocking that you pay a premium which covers you for routine care teeth cleaning as well as vaccinations but if you have it on the same day and its on the same invoice they only pay you for 1 of the procedures. A nice way to rob cliebts for what they pay for. The excuse is that the wording is in the policy document. How many clients read through every word in the policy document and remember every single thing years later. Its a clever way of catching people by not paying them out what they covered for! Cancelled my dotsure policy immediately as I feel they are not ethical and do not look after their clients interest.
134 replies
69 months ago
Bad service turned into exceptional service
It took me a while to get my query sorted out but once Mimi got her teeth into it she sorted my bad service out with exceptional service. Thank you Mimi for listening to my problem and going out of your way to assist me. I really do appreciate it.
0 replies
Review Distribution
5 Star
3 (27.272727272727273%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (72.72727272727273%)