ML
Mj L
Active since Oct 2020
10
Reviews
0
Industries
Reviews
10 reviews40 months ago
Worst Courier company to use
I am sad because am cutting ties with one of the reputable companies Tread and Miller because of you lousy company. They should sue you for their losses. Below is what I had to write to them. I should’ve known better and did my research here online before purchasing online. I bought shoes and belt online on the 30th of November 2022, guess what even today their choice of delivery company DPD Laser has failed multiple times to deliver the goods when am at home. I ordered shoes from Aldo online on the 1st of December 2022 I had them delivered in a week’s time as they use professional courier company RAM. Why sabotage your company by taking such incompetent courier company? Tip is cut your losses with DPD Laser courier company if your still going to sell things online. By the looks of things other chain group store managers have had enough of you. Rather get rid of the MD whose handling Tread and Miller and get someone competent. I love your products your shoes however it seems like running a country running Tread and Miller. Today was the last attempt I gave to the courier company as I had spent more than 2 hours in total trying to reach them and explain. Spoke to Awakhe today who could not assist and advised me she will send it to Siphokazi who phoned me yesterday to check if My availability, some people are competing with ANC on how to run down the companies truly I say. Your trust index here shows there’s a major problem with management. The shareholders need to save the company and get rid of whose flipping messing with their business. This used to be a reputable company.
0 replies
40 months ago
Worst Choice of Courier Company
I should’ve known better and did my research here online before purchasing online. I bought shoes and belt online on the 30th of November 2022, guess what even today their hooves of delivery company DPD Laser has failed multiple times to deliver the goods when am at home. I ordered shoes from Aldo online on the 1st of December 2022 I had them delivered in a week’s time as they use professional courier company RAM. Why sabotage your company by taking courier company that does is good at destroying company’s reputation. All the days I made appointments with the courier guys that I will be available at home they never come, but they come when am not around either work or out of time, worse on the 22nd December 2022 they never even phoned when they were at the gate I just saw the message delivery attempt failed! I will be requesting for a refund. PLEASE DO NOT ANNOY ME AND TAKE TIME REFUNDING MY MONEY WHEN I HAD BEEN WAITING FOR OVER A MONTH FOR THE GOODS. Tip is cut your losses with DPD Laser courier company if your still going to sell things online. By the looks of things other chain group store managers have had enough of you. Rather get rid of the MD whose handling Tread and Miller and get someone competent. I love your products your shoes however it seems like running a country running Tread and Miller. Today was the last attempt I gave to the courier company as I had spent more than 2 hours in total trying to reach them and explain. Spoke to Awakhe today who could not assist and advised me she will send it to Siphokazi who phoned me yesterday to check if My availability, some people are competing with ANC on how to run down the companies truly I say. Your trust index here shows there’s a major problem with management. The shareholders need to save the company and get rid of whose flipping messing with their business. This used to be a reputable company.
0 replies
41 months ago
Excellent Service from Athenkosi Vadana
I had a bad experience with Experian since August 2022 I tried updating an account on my profile without any luck. I logged my first dispute in August 2022 , however I received the first feedback after 30days to advise me of waiting for 60 days waiting period. The email I received from Gareth Leibrandt, I became patient and waited expected a good feedback after another 30 days , which will be 60 days in total! I then sent it again after 60 days which was in October 2022, I sent it to both eza.consumer@experian.co.za and za.consumer@experian.com , I received feedback again advising me of 60 days waiting period. An email from Lisa Nconjara. I decided to call them and they advised me I have to wait for 60 days and I asked them for what exactly ? They advised me it’s the policy to see if the creditor will update it first. They failed to check if there was a dispute logged before and creditors never updated while a consumer waited for over 60 days. They never had an answer to that. In The same month of October 2022 I sent the query to Transunion and they had that account updated in less than 21 days not even working days. Professionalism I got from TransUnion. I had to keep calling Experian and they managed to escalate it. I made follows and managed get through to Athenkosi Vadana who managed to be patient with me and listened to my frustrations. He listened attentively, paid attention to details, he actually did everything I normal would do to that an irate client who would want to take their services from our company to our competitors. He reminded of me when I joined A company billing department I used to be long on calls but I would resolved the issue at first call and the clients would be retained. He took very long on the call while I kept advising him of his AHT , but he assured me that he’s interested in resolving the issue. He advised me that in a week’s time, the accounts on Both Compuscan and Experian would be updated if they are not I should call back and demand to speak to him, gave me his name and last name, he was bold and reassured me. A week later the accounts were updated, I had advised him that I was going to post it here if by a week later nothing will be done. I am impressed by Athenkosi Vadana’s passion and thrive to bring a solutions to issues at first call. I would say I hope and pray to call that your HR or Talent acquisition can do head hunting to find people that would represent the company and the way company owner has envisioned it to be. I gave 4 stars because of the gentleman’s attitude and love for his work, he takes his job serious, it’s rare to find that now. The company was going to get 1 star only.
132 replies
45 months ago
Worse service and management planning
Truworths Randfontien, is the worst when it comes to customer services and management planning. There’s always 1 or 2 people at the counter during lunch times from 12:00 to 15:00. Today I had to wait on the queue for over 35 min, one person was assisted for about 7 min. There are no sales agents on the floor. Some lady in a wheelchair had to complain asking for assistance until someone from the back came and assisted and the lady asked why isn’t there people to fill the other counters to assist, the guy didn’t bother to respond. When I found out that the only computers working are 2 out of 6 that’s are by the counter, like Trueworths regional office and management do you care about your staff and customer that bring money to the company ? If you can’t fix what makes you make money how are you guys get to be in regional and head office? This system of promotions and priorities are bad. People queue for long and some like myself would leave the staff, I only waited because I had already purchased items and paid for them online. My regret is am still waiting for another order to be sent there for collections. How do you think you will make sales if people are not given best experience while there are competitors that does better than you ? The staff at the poor store have been to tolerate our complains while you getting more money and don’t listen to your staff that are responsible for handling customer and bringing money for you to enjoy the promotions and comfortability, shame on you .
268 replies
45 months ago
Excellent Service from Deliwe
I went to purchase some things for my mom on her birthday on the 1st of August 2022, a nice beautiful lady by the name of Deliwe who was working in cosmetics section who helped me to choose clothes for my mother. I then went to queue for payment, there was only 1 person at the counter, while some coloured lady was on the personal call in front by the counter. There were couple of people in a queue, I then decided to drop the clothes by the counter and heading to the door and leave, then Deliwe asked why I leave , I told her that am in a hurry my mother is waiting for me I cannot wait for 30 min on the queue while the staff are just passing the customers by. She decided to ask someone to look after the cosmetic section and help me pay for the clothes. If it wasn’t for her I wouldn’t have bothered to go back to Foschini in West gate again to make a purchase. Am in customer service as well, but so far almost all the TFG stores markhams and foschini the staff is hardly at the counters, Relay and Spotscene the staff is always present by the counters. Thanks to Deliwe
0 replies
57 months ago
Not good nor bad
I had issues with FNB charging me odd amounts for unpaid Items, then in July they decided not to debit the insurance premium while money was there and during the month they charged me R110 for unpaid insurance premium. I phoned the contact centre, I got through to lady called Keke and explained the situation and she would not want to listen and defended FNB as if its her parents store without doing all the checks, and I don't know what happened she went mute and I kept talking to myself until I hanged up. FNB IVR its **** on the other end whenever you want to be transferred to a consultant IVR kept sending me back Until I said I want to cancel. I managed to get Ndivhuwo, She managed to escalate the case for me in less than 3 minutes talking to her, while the other consultant I wasted my 12 minutes for nothing. Ndivhuwo managed to sort out my query and got it sorted out. I am still looking for a better bank, FNB I lost interest, their IVR system is the worst I've ever came across, their systems are dull, they used to be on top of the game,, I cannot even get Ewallet withdrawn at retail outlets and nor can I use Virtual card to withdraw if I lost my card, Its 2021, 5G its implemented and such small hurdles cannot be sorted out??
53 replies
58 months ago
Best Service Provided by Tintswalo Bilankulu
I would to give a compliment to one of your best employees who knows why they wake up in the morning to provide exceptional service to clients for them to return back to the store and buy more. Tintswalo Bilankulu from Truworths Men in Midrand Boulders , I have never encountered such great service from Truworths before in Gauteng, I am born and bret here but people in the stores are horrible they lack customer experience skills but they are in customer service environment. I once got good service from store in Jubilee Mall Hammanskraal. But Ms Bilankulu she gave me something I have been looking for when walking in a store and get assistance, and encounter a problem and She does not utter 'Unfortunately I cannot assist' She noticed the problem but managed to contact other stores to get what I was looking for as the sizes were not available. She managed to get a store to keep shoes for me for over 24 hours are I was too far from the store in East Rand. She begged the other Truworths to keep the shoes and even promised to give compliment to make sure that I client get what I want. On that day I said well congrats to whoever employed her, She is an assert to the company, She is professional and uses courtesies, of which I am in customer service and my colleagues never get to use courtesy words, I am impressed and Owe Her a gift. Truwroths Group I hope you do give recognition to such employees, we come BACK to store 2nd time, because of experience not product. I got the shoes far as the product was out of stock online to orders, I travelled far and at some point thought I shouldn't go anymore, but What ****walo went through to secure those, I had no choice but to honour my word. Thank you so much Ms Tintswalo Bilankulu for such great customer experience, This is a customer satisfaction note for best emplyeee.
53 replies
58 months ago
Dissatisfactory service, utterly ridiculous
Am defeated by the incompetency of the Rain staff, including its logistics department. I ordered and paid for Rain 5G router on Monday 28th, and Your policy says delivery to be done within 3-5 working days. Wednesday on the 30th Contacted the contact Centre and gentleman by the name of Calvin assured me that He will escalate and it will be delivered in time. I mentioned specifically that I needed it before weekend of the 02nd July 2021 as We need to work from Home and company is closing its offices and If I do not work on Weekends I lose alot of money and I may not be able to pay them next month as it will be unpaid leave on my side, and the gentleman you could tell that he was not really paying attention. Yesterday on the 01st of July 2021 4th day I phoned and spoke to Kelebogile and she escalated the matter and promised that the query will be sorted before end of Business Friday 02 July, As it would've been over 5 working days. Today on the 02 July 2021, Still waiting for hear from Rain nothing, I have phoned numerous times and all I hear its waiting for feedback from logistics department. I spoke to Sanelisiwe Khuboni @ 10:54 for over 24 minutes and kept on apologizing which he was sincere and promised that the manager would call me as the manager was busy. I then spoke to Ryan Rylelkiag @ 11:26 as the call with Sanelisiwe cut, and tried to call me back but couldn't get through due to call diverts. Speaking to Ryan got the same story, apologies only and kept being told that escalation has been done on and Logistics has not said anything. I get more problems instead of solutions, I do not understand why??? Then I spoke to Refilwe who reports to Tintswalo. Refilwe speaking to her I asked for her last name, She mentioned to me that Her last name is not for everyone to know so She won't give me her number even if I want to make a follow up, Am shocked that we know the CEO of the company Conrad Leigh in the highest position in the company but a staff member under the founder's company does not want to be known. Even today I am waiting for Router and Still nothing. Mr Leigh if it happens that your Office of the CEO really take client's dissatisfactions serious , I have a suggestion, Get rid of the logistics staff, try and get innovative HR manager who is going to Head Hunter staff for logistics and contact centre from other small companies because they are there occupying spaces of people that are more capable but were never given an opportunity to get to interviews nor a call. I work in the same industry and I told this to one of the Supervisor's Tintswalo who tried to check for me, I am in Vetting department and always have to escalate between collections, department, vetting and legal, and If turn around time passes without feedback I include their line managers and department managers, I always ask them if we give a **** service we expect them to come back to us and give a good word of mouth review at work, or home and to friends? I take my job serious I hate being told that 'I am aware of the problem we still waiting' I am on the throat of my bosses and their bosses but when It comes to reviews I always ask them who brings money to the company? Clients/customers, so if they still want to be a competitive lucrative Private company, they need to give first preference to clients/customer and if needs be to get rid of useless staff so be it. I have some colleagues I still ask how come they got this job if the same attitude is the one I got from Rain this whole week? I do the same job with my colleagues and your staff but I decided to always remember why I came to apply for the job and the day in the interview room. I guess most people only think of their salaries more than asking the people that bring money to the company are they satisfied! All I ask teach your Logistics company the value of the client, Can you teach them the vision and goal of the founder, to get a new client and make cer*****y that they do everything to keep the client form going to competitors. I am only getting this for time being as am renting but I do not see myself utilizing the service for long. I won't be able to work tomorrow due to No network, How pathetic... Highly disappointed. Its been over 5 working days now, you cannot honour the contract for delivery between 3-5 days, but you would expect client's to honour payments every month or else shut off the system. Why not delay Logistics department and every department involved their salary and ask them how it feels? Because I would do that so that someone can be able to take their jobs serious!!! I would Never recommand someone to your service am sorry, But Big up to Ms Tintswalo Macheke for trying to assist, But still am not getting my router within 5 days,
106 replies
63 months ago
Worst Service, Incompetent stuff,
A nightmare to get a professional service never mind a paid up letter. I paid Wonga the amount I owed them end of September 2020 and was promised or rather misled that paid up letter will be provided after 14 working days, and after 14 working days I phoned and some rude lade told me its after 54 working days so that I cannot reverse it after being provided with paid up letter. I have been waiting for that paid up letter and my profile on Bureau to be updated which Wonga has to update it on credit bureau. I have been waiting for them to provide me with Paid up letter and would be told about Shapiro Shaik Defries. I would would Shapiro Shaik Defries request for the paid up letter and they will inform me that they get it from Wonga while 'professionals' at Wonga send me back to SSD. I would Like to advise people to NEVER try to trust companies like Wonga, its over 120 working days and yet still waiting for assistance. Am the one that always have to call Wonga and Shapiro Shaik Associates/Defries. I sent my request Ombudsman so that they can assist since Wonga does not seem to have competent stuff to attend to queries that might help their company and market share.
56 replies
64 months ago
Exceptional Customer service from FNB branch in Rosebank
I went to re-activate my bank account with FNB at Rosebank branch on the 24th December 2020, I know I should've Sent this earlier but due to too much work. Anyway I walked in at FNB branch Rosebank Mall and the gentleman was ok, the Consultant Ms. Fridah Tlomatsana, she stood up from her seat and sanitized the seat where the previous customer was seating and the desk and the pen, and called me while she is standing, I must say I have NEVER seen such service anywhere at FNB or any bank except Capitec bank 2-3 years ago. She is very informed with product knowledge and has exceptional customer service. I was supposed to have re-activated the account In August 2020 at Woodmead and I left instantly after the security guard was being rude, then I had gave up, I got a chance when I was in Rosebank and am glad I met Ms. Fridah Tlomatsana. She is an asset, company's recently forgot about service, I left Capitec bank because they lost the essence of service the virtue and imperative part of service in company. Please encourage her so that the whole staff could adopt her professional mannerism especially in Rosebank as it is going to be my only branch....
56 replies
Review Distribution
5 Star
2 (20%)
4 Star
2 (20%)
3 Star
1 (10%)
2 Star
0 (0%)
1 Star
5 (50%)