MD
Miguel S
Active since Nov 2020
21
Reviews
0
Industries
Reviews
21 reviews5 months ago
Uber Eats sampling their own merchandise
Uber couriers are just dying for the customers to forget about their orders. They don’t leave the food with security of the complexes to they deliver to. Take a picture of “leaving” the order but it’s in a place easy to be taken. Including the driver taking the order which is what I believed happened in my case twice now. Bye Uber. Thanks for not sorting this out for me. Guess I have to go back to Mr D.
0 replies
7 months ago
Admin needs improvement
This review was going to be for Propficient Property Management but I could not find it on Hello Peter. This review relates to Legacy Apartments which I believe falls under Africrest Properties (Pty) Ltd and I am guessing Legacy Apartments is managed by Propficient Property Management. I was having a wonderful time living at Legacy Apartments until the enviable happened: Something went wrong. It was a admin issue as they normally are. I app**** for debit order for the payment of my rent as they offered a small discount. I thought the debit order would go through on the 25th so when it didn't I let my point of contact, Bianca, know about it. She let me know it would go through the first. It did not go through. So I emailed the accounts department to ask them why it did not go through. I didn't message Bianca again as I didn't want to constantly bother her. But after receiving no reply from the accounts department I messaged Bianca again who assured me that she would follow up with accounts. In the last couple of days I received a letter threatening me, and I really don't like being threatened, that I would be charged interest and eventually evicted if I did not pay. After making every effort to pay that really, really stings. That being said, everything else about the Legacy is amazing and hopefully they find a way to improve the administration.
53 replies
7 months ago
Do not bank with Capitec
I app**** for a credit card. At no point did they say my application might not be successful. So I patiently waited for 2 weeks while I had to resubmit my bank statements because the ones I had previously gave them were out of date because they took too long process my application. Now yesterday I get told that my application is unsuccessful. Believe it or not I was okay with that. So I sent them a very polite email to find out why it was unsuccessful so I don't apply to other banks who might reject my applications based on the same reasoning. The email I get back from Zihle (consultant) is that I need to contact her colleagues in her company to find out the reason. I have been in the service industry (audit and advisory) for 20 years. When a client asks me for information that is in the company I don't tell them to contact someone else. I speak to my colleagues and I get that information for my client. One point of contact is what you guys need to focus on. The client doesn't want to speak to more than one person as that usually leads to miscommunication or misunderstandings. You can do better Capitec.
212 replies
8 months ago
IGrow Rentals: Deposit of R10,000 gone that I really needed
My deposit of R10,000 has not been returned to me and everyone at IGrow is ignoring my emails and messages. They charged me for exit maintenance at an amount of R1,900. The list of items, per their email sent to me, that needed attention was a cleaning and replacing a basin plug (which is so petty). How does this equate to R1,900? And they didn't send me a quote before implementing the repairs which is legal requirement but IGrow has a reputation of not following the legal requirements As I have said many times in the past for this company. You see their name please run as far as possible from them. They will not follow the law and they will not treat you like human beings
54 replies
8 months ago
No contact details
Takealot is one of the best businesses I have ever encountered. But they do have a fatal flaw which I have seen a couple of times in the past. There is no way to contact them. So I am hoping this review will allow me to contact them with my issue which can't be sorted out through an FAQ or an annoying bot.
53 replies
8 months ago
Terrible service: Lack of communication between FeverTree and OptiPlan.
I have purchased glasses from Specsavers using FeverTree Finance. For some reason an entity named Opti plan works together with FeverTree in providing this finance. Problem is when OptiPlan makes a mistake FeverTree does not accept any responsibility for the mistake and the customer (me) suffers because of it. I changed my bank details for the OptiPlan / FeverTree debit order when I thought I got an account with FNB. They subsequently cancelled my application so I had to go back to old bank account. This has caused the problem I have because OptiPlan failed to change it back to my old bank account despite me sending my account details confirmation letter three times. Because of this my debit orders didn't go through and I have been peanlised for that mistake. Penalties include admin fees charged for debit order not going through and not being able to make a purchase at Decofurn. I have an email from Fever Tree saying the finance was ready only to find out when I went to the store (which costs me R300 travel costs) that the finance was not ready. I then receive a call while I am at Decofurn from Fever Tree saying my finance is ready. It was not. I then receive an email finally telling me that OptiPlan is at fault and that the amounts owing need to be settled before my finance for Decofurn is ready. FeverTree and OptiPlan need to communicate better instead of playing the blame game with the customer, who in this case, has not made the mistake. I have pleaded with FeverTree, before posting this review, to give me access to the funds for Decofurn before the item I want is sold but they just keep referring to me to OptiPlan instead of sorting it out with OptiPlan.. Terrible customer service and I won't be using FeverTree / OptiPlan again and I don't think anyone else should.
4 replies
9 months ago
Can't subscribe to ShowMax no matter how hard I try
Hi I have been unable to subscribe to ShowMax as it doesn't accept any of my VISA cards. Unfortunately I have no idea how to contact ShowMax as there are no contact details that I can find. Could you please help me find another way to subscribe? Thank you Miguel
318 replies
10 months ago
Not following the law set by Rental Tribunal
I have never been so mistreated as a customer (which I am not in their eyes - see below) in my entire life. Rental Tribunal states you can't initiate an escalation clause if it increases the rent above market-related rent. I showed Igrow proof that the market related rent is R8,000 even though they tried to market it at R10,000. I have proof that the exact same unit was advertised for both prices. I am currently paying R8,800 and when I asked them to follow the rules set by the Rental Tribunal they said that the owner of the unit makes the decisions and they can't do anything about it. Now they want increase my rent again to R9,600. I have contacted the Rental Tribunal and I hope that Igrow will see the error of their ways. Igrow doesn't see the tenants as customers which is why I have received terrible service for 2 years. Infested with ****roaches and maintenance requests ignored. This is because no mater what happens to the tenant as long as the owner of the unit is happy they don't care about the tenant's rights.
106 replies
11 months ago
Moving companies
I requested a quote and they contacted me straight away with a comprehensive explanation of their prices. That was good. Then I was a complete jerk and insulted their prices. None of this admin and work requires any skilled labour so my question is: Why on earth are we charged so much? Now when my clients insult my prices, which they constantly do, I let me know that if they change their mind they are welcome to come back. When I told the employee, Luan, that I would go somewhere else his exact response was "I would appreciate that". Is that how you talk to a potential customer? I think not. The world is not fair but we all have to cater to our jerk customers. Unless they become malicious then in that case any response is allowed. My issue with movers is this: They want to charge R4,000 for the following: 1. Drive to my place; 2. Pay workers to carry my stuff (a bed, tv, tv stand, fridge, microwave, desk, desk chair, fan, 5 boxes of miscellaneous) to their truck; 3. Drive less than 5km; 4. Drop off all my stuff; The boxes are not included in the R4,000 and charged at R105 per box. And every time I have moved the movers have demanded a tip so clearly these companies are not paying their workers what they deserve since they are the ones doing the real work. None of this admin and work requires any skilled labour so my question is: Why on earth are we charged so much? The answer: We are being **********. My concern with this particular company is that they have 3 bad reviews, which itself is pretty good, but they not responded to any of these reviews. That says something about what they think of their customers. And lastly, when I asked to speak to the person in charge I was told he would phone me on Friday because he is travelling. I did not know that phones don't work while you travelling. We should alert the public about this!
0 replies
13 months ago
Do not play PlayStation.
The Dualsense Controller is defective. I have had two now and they both had the same issue, namely the right analog sticks. I was told that I could not get another one because my warranty is over but that does not apply to an existing issue. Now I have to spend R1,500 of my hard earned money to buy another. And getting them to repair it is almost impossible as the site keeps taking me to the page where I can only exchange it. I'm so disappointed in a brand I have supported since the early 90's. Its time to move to another company for my console needs. At a minimum they should fix the flaw in the controllers. I was told that hardware can stop working after 2 years of use. That is absolutely absurd. I still have a fridge from 20 years ago. Because it was made properly!
0 replies
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21 (100%)