AM
Andre M
Active since Nov 2020
11
Reviews
0
Industries
Reviews
11 reviews27 months ago
Reliable service
I ordered a few items (new remote, cradle and battery), received an order confirmation and received the items a week later. No issues. Would recommend though that an estimated time for delivery be emailed to the buyer within a day or two after the order is placed and paid for.
0 replies
33 months ago
Poor communication and no refund
My wife purchased a dress at their Somerset West store on or around 26 July 2023. She is disabled (multiple sclerosis) and cannot try on items in store (she uses a mobility device) - and advised clerk at the time of purchase. I returned the dress to the store a few days later (8 August 2023) with labels and all only to be told that KH do not do refunds and I was given a gift card to the value of the dress. We were not advised of this policy at the time of purchase. Had we known, we would not made the purchase. I do not agree with the policy, and was not informed of it prior to purchase and, especially in this case, do not think it fair. Staff need to inform customers of their policies before making a purchase. I purchased a leather jacket online on or around the same date - thank heavens it fit. However, given my experience, I will not be purchasing from them again.
60 replies
38 months ago
Package not delivered and telephonic enquiry ignored
Tracking shows consignment was delivered to me on Friday 3 March 2023 at 15h37. But I did NOT receive the package. When I called I called their Cape Town deport on 086 122 2882 to enquire, I waited on the line for 31 minutes from being "caller number 5 in line" to “you are next in line”, then I heard a typical call tone which was not answered by anyone, then the next thing I hear is “you are caller number 6 in line”. Really? Why? After waiting 31 minutes I get tossed to the end of the line again?!
0 replies
45 months ago
Fraud / fake / scam
Fraud / fake / scam - ordered ad paid for shoes that never arrived. emails and call numbers don't woork.
0 replies
60 months ago
Poor and frustrating experience with Pathcare
Poor and frustrating experience with Pathcare. 1. Go to Arun Place Pathcare, sorry only Covi-19 tests. How am I supposed to know? 2. Go to Vergelegen Pathcare, sorry can only do the glucose fasting test before 10am. All the Pathcare's do this. So why is that not indicated on the form? 3. Can do other tests on the form though...stick, jab, stick, jab...oh sorry we "can't find a vein" so come back tomorrow. What, like the vein's have migrated south for the winter but will be back tommorrow? No. I am NOT impressed.
53 replies
60 months ago
Frustrating and time wasting non-service from Pathcare
Dr. orders several blood tests for my daughter, including a glucose fasting test. Off we go 13h30 for the tests. 1. Go to Arun Place Pathcare. We only do COVID 19 tests. How am I supposed to know? 2. Go to Pathcare Vergelegen. Glucose fasting only done before 10am, all the Pathcare's work on that basis. Really, so why is that not on the form? 3. Oh, but we'll do the other tests so long...come through and we'll draw your blood. Stick, jab, stick, jab. Sorry, we can't find a vein. Come back tomorrow. Really, like the vein's went on holiday and are back tomorrow? No. Waste of time. I am NOT impressed.
53 replies
64 months ago
Mobilesplus continues to fail after nearly 4 months of non-performance and zero human interface
This is a follow-up of my poor review submitted about a month ago of Mobilesplus' horrendously rubbish service. I placed an order with them in early October 2020 after they called me to renew an MTN contract. Now, almost 4 months later, after many attempts, I still have not been able to speak to a PERSON there - just automated system generated responses which resolve and solve nothing. I still don't have the phone I ordered, nor a copy of the contract I apparently entered into with them back on October, and now they are 'reviewing' my request to cancel the contract because of their breach and they will 'reply to me in due course'. Spare yourself a stupid amount of frustration by NOT using this company. Rather go into an MTN store, sit in line and finalise your contract renewal then and there - it may take you an hour or more, but at least you know its done and you walk out with the device you want. Why MTN uses Mobilesplus as a agent of theirs is beyond me.
0 replies
64 months ago
DHL delivers on time and with excellent communications and processes, despite COVID-19
Over the December period, I ordered a few items on eBay from the UK and US. Those that were shipped by DHL arrived on time and their communications to me were good and the import duties payment process seamless. And this despite the pressures brought on by COVID-19. Well done DHL. I cannot say the same for FedEx Express though - their service was abysmal, disjointed customer communications, confusing and random processes around import duties payment and delays. Rubbish service from FedEx Express, especially compared to the brilliant and on-time service of DHL.
61 replies
64 months ago
Disjointed, slow and poor customer service from FedEx Express
We all appreciate the fact that Covid-19 is causing delays in shipment, but my complaint is just general poor service: a pack was sent to me from Italy on 22/12/2020. I received an sms on 26/12/2020 to contact a certain person at FedEx via email regarding import duties for the packed. Which I did. But the the email came pack saying that person was not in office - on leave, I guess, which is fine, except the sms system doesn't know about the leave. The alternate email adress sent to be by the person's out of office note did not work at all - bounced back as no such address. So I tried over next week to resend the emails and left messages on FedEx's customer support page, but no responses. I tried the 'chat to us' service, which was abysmal and resolved nothing. I then phone their customer care line, and for them to send me the invoice for the import duties - which was done promptly. Except, the email says to send proof of payment to FedEx but fail to say to whom or what address to use. So I sent to as a reply to the email I received and also to the person I was asked to contact originally (the latter bounced back again). So then today (15/01/2020) with the package already about 10 days late, I get a notice that the delivery has been delayed because they are "unable to collect payment". So I call their customer care number and I'm told that the package was to be delivered today but was "incorrectly held back" because he can see that payment was made a week ago...so they'll schedule the delivery for Monday, another two days delay. I had other orders from overseas delivered to me by DHL and their service and import duties payment process is pretty seamless and efficient. Very poor service by FedEx Express, especially compared with DHL.
61 replies
65 months ago
Chose Danie Maritz Racing for excellent service
Always positive and willing to help and go the extra mile. Personal and high quality service from a great team.
0 replies
Review Distribution
5 Star
2 (18.181818181818183%)
4 Star
1 (9.090909090909092%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (72.72727272727273%)