CW
Cynthia W
Active since Dec 2020
19
Reviews
0
Industries
Reviews
19 reviews2 months ago
Very Upset Mildays Customer
Good day All I purchased on my miladys account in the last week before Christmas and paid up my account in the middle of January. I was charged a 5.00 card fee which I did not see or was even told about it. I then received another statement this month with another 5.00 fee added to it. So I must now pay 10.00 for a card fee. What daylight ******* is this. How is a company charging 5.00 to use your account card? I have not been purchasing on my account card for quite awhile so was unaware of these hidden costs. I phoned the call Centre today and the lady who answered the call says she is unable to credit this amount as it has to be paid? I then told her I rather close my account and she said no problem she will close it now. Can you believe that stores no longer teach their staff to value their customers and try to keep them as customers.. So if 1000 customers are paying 5.00 a month the store is making 5000.00 profit on a monthly basis what daylight ******* is this. Very upset and angry customer of over 40 years. Is this how Mildays treat their long term customers?
224 replies
4 months ago
Very unhappy customer
I have been banking with FNB for the past 25 +years I cannot believe the downhill that this bank has taken. There is nobody to help a customer, the service with the secure chats have become a nightmare. FNB is cutting their staff so badly that the staff seemed so overwhelmed and overworked that they cannot cope to help the customers. The bank premises have been cut down by a quarter of the business size so there is no help there as well God help us for the future especially the elderly that have no clue of the modern technology and online system 😭
0 replies
9 months ago
Arrogant company RCS
Very bad company to deal, your account will never get paid up and they don't reply to any correspondence or complaints.....
280 replies
11 months ago
Frustrated customer seeking help for a pensioner and elderly customer
This is the second bad experience I am receiving from Edgars/RCS. They seem to target the elderly. The first was an aunt of 93 which eventually was sorted out. Now it is my mother in law. Although bent and frail and can hardly walk she went into Edgar's at the Midlands mall in PMB on the 03.03.25 and went to close her account as she has not bought for years and was paying the funeral policy on the club account. She kept paying and was not receiving statements so she stopped. When she went it she told them she wanted to close her account completely and does not want to have the club or funeral policy. They made her sign the documents and said the account is closed but she had to pay R720. 00 which she did. She still received SMS saying her account is in open. She asked me to call them to find out if the account is closed and a gentleman by the name of Mikel (not sure is the spelling is correct) helped me and said he needed to speak to the person whose account is current. I explained to him that she does not live with me and I don't want to know any other information on the account except to find out if they closed the account it on the last visit to the store. He said he needed an email or phone call from her to say she is allowing me to talk on her behalf. I told him she does not have reception from where she lives and she is frail. So where do we go to from here as they are continuing to charch these fees on a monthly basis. Do you think this is fair to an elderly frail person to run around in circles or is it a new tactic to target the elderly frail customers and make the pay as much as possible. Please help thank you Cynthia 0846784431
112 replies
14 months ago
Episodes of a series disappearing on channel 129 DSTV
I am a DSTV subscriber for the past 20 +years. I mostly watch the mnet channel 101. The past 4 weeks I found a good series called EMPIRE its an old series but I never viewed it before and became hooked on the channel 129 where It shows daily Monday to Friday with all the different seasons on a continuous basis. The past 3 weeks ago on a friday they changed the time slot to Beats&Rhymes without any notification. We don't mind the change but they did not show the episode 12 and just skipped it and went to episode 13 on Monday. Now a normal person would move the episode to the next day no not this person who is handling channel 129 as the episode just disappears. I emailed them and a very nice lady by the name of Delisile called me and apologized and promised to get the people to help me which she did. Well about 2 weeks later the viewed the episode 12 at 5.45am which I managed to see. The next Friday episode 17 was supposed to show on Friday and low and behold they replace it with beats and Rhymes and episode 17 disappears again and on Monday they just show episodes 18. Now this Friday it will be season 4 episode 4 I wonder if the same problem will happen 😡 Please tell how are we suppose to watch a series like this when episodes disappear and never shows again at a later stage. Who is the person running this channel and who do we speak to, to get it in order??? There are so many people using other means to watch their TV shows whichever way they are doing it at a lower cost. Here I am a faithful customer paying 1000.00+a month and we get this type of service. I wonder how many DSTV customers are having the same problem or problems with this channel and others I hope I will be assisted ASAP Thanks Cynthia
106 replies
18 months ago
Data and minutes disappearing before the final month end date
I am writing this review as I have been a customer of Cell c for the past +-18 years and it is very disheartening to be ****** by them in data and minutes. At the 29th of September I had 1019 in data and 97.08 in minutes when I checked on the morning of the 30th it was gone/disappeared. I contacted the PMB store in Midlands mall about my data and minutes and could not get an answer as to why both data and minutes had disappeared when the month end has not ended. So all cell c customers should check their data and minutes as I personally think we are being ******. Very disappointed and angry after being a customer for so many years.....
530 replies
22 months ago
Contact billing changed without legal documents sighed
Good Afternoon I have been signing or renewing a contract with vodacom for a couple of years. I do not understand how a legal signed contract can be increased during a 24 month period and is it legal? I checked my debit order on my bank account and see that it has increased by R28.00.So I phoned vodacom in the Midlands liberty mall and spoke to a lady by the name of Charmaine and enquired why is my installment increased and her reply was that Vodacom sent out smses and an email to notify customers of the increase. I asked her if it was legal and her reply was that we were notified. I did not receive any emails whatsoever to notify of changes to the contract. I know for a fact that is ******* to change a person's contract without signatures and paperwork done. I do not know what this forgery is being committed by vodacom and how much money they are making off every customer by charging this extra 28.00 rand. I told Charmaine I will report this on Hello Peter. com and she said I can go ahead and do it!!!!! As they are only an agency for vodacom can you believe it. I think customers should go and check their contracts and debit orders to the the forgery that is taking place. This company has now become rogues. I expect and answer to my query ASAP as I will have to seek legal help and advise
164 replies
24 months ago
Satisfied Customer
After my last complaint I had a call from the Manager Nishwariya and she was very helpful and courteous. She went out of her way to convince me to come back to the store and change my bed and promised to do her best to satisfy me as a customer. I chose another bed and it was delivered yesterday and I must say the bed was 100% more better than the one I had. I had a very well rested night and when I woke up this morning I never had any back pain for the first time in the last 6 months. Thank You Nishwariya for all your help and service. This is the type of customer care we are looking for. Very hopeful customer that it will stay this way with my new bed. 🙏🙏🙏
53 replies
24 months ago
Satisfied Customer
On my last review on the Sunlight liquid dishwasher. I had a great and prompt response from Luciano. He asked me many questions which were answered and has promised me that new stock will be on the shelf in 2 weeks time. He was very efficient and courteous and I have all the faith that there will be a great turn around and I will be once again a very happy customer. I will do another review in 3 weeks time. Thank you Luciano for all you feedback and phone calls in handling this matter to the best of your ability. This is the type of customer care we would always love to receive. 🙏🙌👌🙌
0 replies
24 months ago
Products have deteriorated
Good day I would like to enquire why has the products of Unilever deteriorated over the past 2 years. I wrote a review awhile back on the Handy Andy the lady in that section contacted me and all I asked is for the product to be the same as it was in the past. I did not want a refund or to be sent any free Handy Andy but nothing has improved it is still weak and you still have to use a numerous amount when cleaning. The same thing is happening with the Sunlight dishwashing liquid there again the advert says a teas**** can be used to wash your dishes but that is a joke. I find myself pouring more into the sink to be able to have clean dishes as the foam dissappears so fast and the water is no longer soapy enough to complete your wash you have to continue adding more during the wash. I have noticed ever since the new improved stamp has been advertised on your labels the product has become weaker. The problem seemed to have started just after Covid period. Come on Unilever you guys are better than this we as customers have always looked up to your product as the best on the market but not sure if we can continue saying this about you. Please take some time out to check your products what you have taken out of it to save money and rather adjust it to the way it was before. Would really appreciate your help in sorting the products we use on a daily basis for cleaning Very disappointed customer
0 replies
Review Distribution
5 Star
1 (5.2631578947368425%)
4 Star
1 (5.2631578947368425%)
3 Star
1 (5.2631578947368425%)
2 Star
3 (15.789473684210526%)
1 Star
13 (68.42105263157895%)