GS
Gareth S
Active since Jun 2011
18
Reviews
0
Industries
Reviews
18 reviews2 months ago
Worst Brand Ever
Worst experience ever at Omoda Jaecoo Hillcrest. My wife and I bought 2 brand new cars. We contacted Omoda Jaecoo Hillcrest because of an advert stating trade assist... They said it doesn't exist but we said no problem. They also advertised a free holiday voucher for every Omoda... We bought 2 and they told us we don't qualify for it. The 2 bigger issues though... They gave us a R5000 discount on each vehicle (on a quote) but when we went to sign the deal, they added the R5000 back. This even though we've had to wait almost 2 weeks to get our vehicles after both deals were approved. Worst experience and dealership ever. We will never buy Omoda again.
0 replies
41 months ago
Disgusting Service From Defy
A few months ago, I wrote a review for Defy regarding my dishwasher - https://www.hellopeter.com/defy-appliances/reviews/defy-after-sales-service-is-pathetic-4106612. Since then, my dishwasher has been back and forth, back and forth, back and forth, to and from Defy for repairs and apparently, these guys have no clue what they are doing. Today is 66 days since I first logged a call for my dishwasher. 66 days and my dishwasher is still not repaired. 66 days and currently I don't have my dishwasher. 66 days and Defy doesn't give a flying ****. PLEASE, PLEASE, PLEASE Defy, just give me my money back and keep your s**** metal. People - I said it in my other complaint and I'll say it again - STAY AWAY FROM DEFY. Spend the little bit extra and buy another product.
0 replies
41 months ago
Disgusting Service From Defy
A few months ago, I wrote a review for Defy regarding my dishwasher - https://www.hellopeter.com/defy-appliances/reviews/defy-after-sales-service-is-pathetic-4106612. Since then, my dishwasher has been back and forth, back and forth, back and forth, to and from Defy for repairs and apparently, these guys have no clue what they are doing. Today is 66 days since I first logged a call for my dishwasher. 66 days and my dishwasher is still not repaired. 66 days and currently I don't have my dishwasher. 66 days and Defy doesn't give a flying ****. PLEASE, PLEASE, PLEASE Defy, just give me my money back and keep your s**** metal. People - I said it in my other complaint and I'll say it again - STAY AWAY FROM DEFY. Spend the little bit extra and buy another product.
0 replies
43 months ago
Defy After Sales Service is PATHETIC
STAY AWAY FROM DEFY. Their after sales service is pathetic. I bought a hob and oven set and a dishwasher last year. After many, many fights with a problematic stove, eventually it was sorted. Now, I have a problem with the dishwasher. I logged a call on 19/09/2022. They booked an appointment for Thursday 22/09/2022 and didn't bother to pitch. I had to phone and find out what was going on before being told that they are not coming out because they are busy. They phoned the next day, even though I told them nobody is home. They made arrangements to come through in the afternoon but apparently, because they had already been to my area in the morning, they were not prepared to come back. I phoned the technician and he said he wants to come through but the office told him not to because it's going to use petrol to come back to my area. ***??? After many fights, they said they will have the technician at my house first thing this morning. It's almost 10:00 and still no sign of the technician. Defy after sales is pathetic... I've only had bad experiences with them. Look at Hello Peter and count the number of people complaining about the exact same thing... do yourself a favour and spend the extra money and go with another brand.
2125 replies
44 months ago
Horrendous After Sales Service
I purchased a Skyworth tv from Pick 'n Pay on 15/11/2021. On 22/08/2022, the tv stopped working. On 23/08/2022 I went to Pick n' Pay South Coast Hyper to log the fault. The guy told me that a technician will come to the house to assess the tv. 7 days later I had to go back to the store because nobody had come out. The next day, a courier company calls me from outside my house to say that they are at the Pick 'n Pay (which is in my back yard apparently) to pick up the tv to send to Jhb. and that apparently, I'm the despatch manager for Pick 'n Pay. I phoned the call centre on Wednesday afternoon, today is Friday 02/09/2022 and apparently the call is still being escalated (I'm not sure if they trying to escalate it to Mr. Ackerman) whilst the tv sits in my lounge in the box waiting for someone, anyone to sort out. It's been exactly 11 days my family and I have been without a tv. When this tv eventually gets collected, it's got to be couriered to Jhb. assessed and then a decision made on how this will be resolved - how much longer is that going to take? This is absolutely unacceptable. Please, please, please... DO NOT BUY ELECTRONIC DEVICES FROM PICK 'N PAY... you and your family will suffer!
148 replies
77 months ago
Game Galleria Has The Worst Service Ever
Game Galleria Electronics department has the worst customer service that I have ever experienced. On the first 2 occasions, I played it off but Friday night was the third time I got the same ****py service. You walk in and there's nobody to help you. The staff is either in the back or talking to each other, not interested in customers. You'll get 2 or three people waiting for help. When you do get help, they are so arrogant and rude as if you're disturbing their catch-up time. I walked out of there and into Checkers and got immediate help and excellent customer service that I made all my purchases there. Game Galleria... you may be cheap, but your service sucks! I'd rather pay extra and get treated with respect.
183 replies
98 months ago
Don't Ever Buy An Ebook From Takealot
I needed a book before the weekend so last night I log on to Takealot to buy an ebook thinking I could download it instantly. Boy was I wrong! At first it refused to download and then it says no tokens available. I phone the helpdesk and they basically tell me to write an exam, type out a history of my life, submit blood and urine samples and a sample of my DNA, etc. ***!!! Not sure if they understand how this works but I'll explain... I give you money... You give me what I paid for. Not rocket science Takealot. Pathetic. Rather buy ebooks from people who actually know what they are doing.
0 replies
98 months ago
Don't Bother Sending Queries via E-Mail
I had 2 policies with Metropolitan Life and for some strange reason, they stopped debiting my account for one of my policies. I phoned the call centre and the guy I spoke to said that I should send an e-mail with my query to ********** I sent the first e-mail on 29 March 2018. I received an auto-reply which says they will respond in 48 hours or sooner. That was 12 days ago and I haven't heard a word since. I sent a second e-mail on 6 April 2018. That was 4 days ago and I still haven't heard a word. PLEASE, PLEASE, PLEASE explain to me what exactly is that e-mail address for?
159 replies
98 months ago
FNB Holding On For Dear Life
On the 17th of March 2018 I called in to FNB and requested that my credit card be closed. They said that they would make a note of it and it should be done in 3-4 business days. On the 23rd of March I phoned to find out what was going on because it has not been closed yet. They told me that there was an outstanding transaction on my card. Whilst on the phone, I paid for the outstanding transaction - please bare in mind I had to phone them to find this out. The lady I spoke once again said 3-4 business days. Today is business day 11 since my initial call and my card is still not closed!
53 replies
98 months ago
Terrible Service From Telkom
Telkom came out to install a new line at my neighbors house and since then my line has been dead. This happened 5 weeks ago. For 5 weeks I've had no phone or internet connection. Each time I call to find out what is going on, they escalate the call. Problem is, it's being escalated, and escalated, and escalated but in 5 weeks absolutely nothing has been done.
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
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2 Star
5 (27.77777777777778%)
1 Star
13 (72.22222222222223%)