AM
Amanda M
Active since Feb 2021
14
Reviews
0
Industries
Reviews
14 reviews3 months ago
Disgusting service
Very disappointing by the service I received from Takealot. On the 29th of December, I placed an order online (200127205) that was meant to be delivered on the 31st of January and I actually needed it for that day. A day later the delivery date was changed to the 2nd of January. It defeated the purpose because it was needed before that date. Now to my suprise this morning the delivery date was changed again to the 5th of January again. I am extremely disappointed and disgusted. The only thing I'm getting from Takealot is templated responses. Y'all ruined my new year's eve celebration.
0 replies
15 months ago
Still waiting on my maternity UIF claim
Went to sign for my second maternity payment on the 10th of December at the Cape Town branch and I still haven't received any payment. I should've known they were just trying to get rid of us when they all gave us papers to sign and collected them without individually attending to us. This is my maternity UIF and I've used up all my savings. I can't even afford to buy my baby milk at this point. I'm still waiting on my UIF claim. I'm currently in KZN and I called your center people they told me I need to go back to the branch and I can't go to any other branch besides the one I initially went to. I explained I'm in KZN and no longer in cape Town so they told me to start the process over by applying online. They then told me it can take up to 35 days. So what will I be feeding my baby in the mean time? By the way your contact center staff is very rude. I just wanna go back to work because this is ridiculous!! I'm annoyed
0 replies
19 months ago
Stay away from this medical aid scheme
It actually makes sense why alot of doctors don't want to take Momentum /don't accept the Momentum medical aid scheme. You pay expensive premiums yet they don't really cover for most of the things needed. If you are pregnant or planning on getting pregnant while you're covered by momentum just know you're on your own. I should've gone to the clinic or just used public services as I am now stuck with so much medical debt because of them. I'm disgusted by their service and completely disappointed. Dealing with a stressful pregnancy and trying to manage medical bills at the same time is alot. I fear that after delivery, I will be stuck with hospital bills as well yet I'll be using an "on network" hospital. 😢
53 replies
20 months ago
Sars is a ****
Firstly I would just like to express how disappointed I am with their service and staff. On the 4th of August I submitted a complaint after dealing with one of their contact center team managers and this was rejected because apparently my claim was still within SLA. The actual complaint wasn't even about the claim but it was mostly about your staff's competence. I get the feeling that no one even bothered to look at that complaint it was just rejected because the claim was still within SLA. So does this mean that your employees are allowed to treat customers however they want and be rude because you guys won't look into it as it's still within SLA? This is abit absurd and I will be taking it up with the Ombudsman. Now back to my complaint On the 17th of July 2024 I received an email stating that I needed to verify my bank details which I submitted. Well it's outside of SLA now and I still don't know what's happening? When SARS initially made contact on the 17th of July, email confirmed it would be resolved within 21 working days and it's now outside of that period? On the 21st of August I called their complaints line and waited for over 2 hours to speak to Mohammed who sounded unsure of the information he was giving me. After 30 minutes on that call he told me that my case was reassigned to the risk management team on the 18th of August which is an internal process and it will take 21 working days now again to resolve. I was told the same thing on the 8th of August yet he is telling me it was only reassigned on the 18th. Everytime I speak to someone I am told a different story and every time I complain about this it gets automatically rejected because the case is within SLA. As far as I'm concerned the case has been outside of SLA for sometime now and it would really be nice if Sars can actually provide updates on what's really happening instead of having to wait for hours everytime I try to call and then get to speak to a call center agent that can't really confirm the issue. Your service is appalling. The worst part is this I've actually been dealing with this since last year and eventually just decided to let it go back then but I'm not letting it go this time around. If it means I must escalate to the ombudsman to get a resolution that's exactly what I am gonna do!!
0 replies
39 months ago
Worst service received from the contact center.
Quite disgusted by the service I’ve been receiving from MTN since November 2022. My contract was meant to expire on the 12th of December 2022. Beginning of November I called MTN advising them that I will not be upgrading and would want to cancel the contract instead. Their service champion advised me that I wouldn’t be able to cancel it in November I need to make contact after it expires. Ok fine I call them on the 13th of December again requesting to cancel the contract. The customer service advisor confirms that the cancellation was processed but will only receive comms within 3 days to confirm cancellation. 3 days pass and I think I only remember a week later, I call them back and they apologise for the fact that I didn’t receive confirmation but I am assured that the cancellation was processed. Fast forward to end of the month, I see a payment going out of my account for this account and I immediately reject because I’m now being charged incorrectly. I’ve cancelled the contract. I call MTN again on the 18th of January to find out what’s happening and this is where the problem begins. I spoke to 4 different service champions on this day and even spoke to a manager. What a painful experience!! On this day I was advised that the cancellation request was opened on the 13th of December but was never processed and closed. I was told that I was supposed to call back on the 13th of January to make sure it’s closed. Me? I called back alot of times and advised everything was okay but now no one wants to take responsibility and makes it seem as if I’m at fault. Did anyone ever tell me I have to call back? No!!! But I still called back anyway and was told all is well. Anyway I eventually spoke to someone who confirmed that the error was on MTNs side, I wasn’t advised accordingly and the agent that dealt with me on the 13th of December didn’t action the cancellation correctly. I then request to speak to a manager because I was tired of going around in circles and didn’t even have faith that the issue would be resolved! By the way, I’m still being billed for all of this!! I speak to a manager, firstly I would just like to say I’ve never dealt with a manager as rude as that team leader that took over that call. She was literally just trying to get me off the line. She agreed that I had been charged incorrectly and that they will process a refund. I then requested to have all of this in writing because quite frankly, I can’t trust anything anyone from MTN says. She dismisses this request by telling me that they can’t send emails as their systems don’t allow it, Whatever nonsense she was telling me. I don’t really remember, I tell her that I find it difficult to believe that they can’t send emails or even an sms confirming our agreement. She became very defensive and tells me that all calls are recorded just Incase I’m calling her liar. I then advise her that I’ve had the worst service from them and would actually like to request all my call recordings that I’ve made to their contact center between the beginning of November 2022 and the 18th of January. She tells me she will send the request and that this takes 7-14 days. It’s been more than 14 days already and guess on the 7th of February I called your customer services team and asked if my contact was cancelled. I was told it’s not cancelled. Yesterday I went to your Tableview store and was told there's not much they can do, only the contact center retentions team can assist me I’m not surprised though because end of January I was charged again, for a contract I’ve been requesting to cancel since November 2022. MTN is such a scam and I will definitely be taking this further. Luckily my phone actually records all my calls so I have all this information at hand!! Your customer service is appalling and as for that manager I spoke to on that day. I am extremely disgusted by her non-chalant behaviour and her rudeness towards me as a customer. Even her tone was condescending and didn’t display any empathy at all to a point that I even raised this on that call but she still didn’t care. Y’all clearly need to train your managers!!!!! If this is still not resolved within 48 hours and my money not refunded, I will be escalating it further. I know my rights as a customer.
0 replies
42 months ago
Dissatisfied customer
Very annoyed at the service I received from this business. I placed an order on the 17th. It's been 2 weeks and haven't received any comms from them. So they are not answering their whatsapp and I decided to call them to onky be told that my order is ready and I can go fetch it. Apparently it was delivered to their branch last week. I don't understand how they expected me to know if they are not communicating with me to let me know. Any other normal business will alert you when your order is out for delivery or ready for collection but clearly not this one. Had I not called them, I would've probably waited another 2 weeks. Very disappointed by this appalling service. 😡
132 replies
43 months ago
Disappointing service
So I went to Skine SA salon at Bay side mall on Saturday for a wig installation. Firstly, I think if you don't know how to do something its best to just say so. The lady that was doing my hair didn't have a clue of what she was doing. I am disappointed and very annoyed because she actually damaged my frontal. I had to get home and remove the hair because I couldn't be seen in public like that. When I got there they said it was 400 to do it but ended up paying R300 because she realized I was annoyed and not happy with what she did. She didn't even blow dry nor iron my hair? Everything was a mess, I'm disgusted and honestly just want my money back. This is what they mean, when they say, never cheat on your hair stylist. I'm disgusted!!!
0 replies
43 months ago
Angry customer
I can never get ahold of their customer services team. I want I cancel because I'm sick and tired of rain. I hardly ever have internet access and they keep saying my issue has been reported, they will get back to me. Their service is appalling!!!
1190 replies
43 months ago
Disgusting service by the support team
I am extremely disappointed by the service that I received from you guys yesterday . I received my order after 2 hours and I told one of your support agents that I want to cancel the order as it was taking too long before it was delivered. He didn't pay attention to this request and just told me that sometimes it takes long due to unexpected delays. I understand that part however I had ordered something else from bolt food which was already delivered so didn't really need that order any more. He then told me the order was already delivered of which this was not the case. Anyway shortly after that, the delivery guy came and I didn't want the food anyway he said he can't return back to the store. I took the food as I obviously didn't want to bother him as well as I don't believe he was the reason for the delay. And then after 2 hours you decided to send me burnt food? I requested to speak to the agent's manager 2 times as I was surprised by the assistance I received from him and he just disconnected the chat when I asked for a manager call back. They have since adjusted the amount I was charged and I appreciate that but Is this the kind of service that you guys offer? I still want to escalate the advisor and would like a manager call back as requested.
0 replies
44 months ago
Horrible service
Today I learnt that it is the tenant's responsibility to make sure that an inspection is done before moving into a new place. I have lived at Stepney Green for the past year and moving out by tomorrow due to poor maintenance reasons. I received an email stating that the place has to be clean when I moved out and what not. Now as a decent human being I understand this and made sure that it is clean however it's the audacity to expect this when the place was very dirty and had fungi when we moved in and we had to clean it ourselves. Upon raising this concern, I am advised that I am lying. Your service is appalling and I'm quite shocked and in disbelief. I'm glad I'm moving out.
0 replies
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