CG
Chanz G
Active since Feb 2021
27
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27 reviews4 months ago
Update Profile details
Profile not updated There is a commencement date on any transaction and a recurring payment date for deduction of payments. Vuyiswa now decided that because the payment looks defaulted, my profile has a negative credit rating - this was in 2022 for an appliance purchase that requires a 50 percent upfront payment. How is the NCR able to review credit and yet you don't have optional payment dates on your. App then deem it as default to add penalties to incur extra monies for the same product / service. It's very misleading to now 3 years later have no payflex options. Too shallow for my liking!! Far too good to be true in ethics
0 replies
8 months ago
Customer IS NOT right?? False advertising
The Customer isn't always right? I shop at Starwood Super Spar on a very regular basis, monthly and the lunchbox convenience from their deli. Here's the catch, it's month end, I buy the list of items but opt for their promotions instore as its cost effective. Only for seeing an item at R42, the cashier scans with rewards card with the item being at R62 - that's the full price. Nevertheless, I didn't see this at the store, I checked my receipt because we purchased an air mist room freshener that my son says wasn't packed into our shopping - the receipt shows paid but no item. Here's already 2 items over charging me at R60. The best is when you contact customer enquiries, the store phone doesn't work. Contacting the store manager is futile - How are you upholding your customer in the customer is always right? Your on site manager made me stand at your kiosk counter whilst they review camera footage for the item not packed into my bags. Then to add further insult to injury - your staff never acknowledged that the item prices were not changed on the shelves, so I can lose R60. 00 but you won't even bother to know who is the customer and why I had to come to the store to correct your staff. These errors may seem minute at store level, but there are many instore cameras and the actual person that pays your salary is saying, I am completely disgusted with their ******** intent towards paying customers, and not once apologising for these so called minute mistakes. I should not be called into your store to remind you that customer service is part and parcel of your job description, be it a complaint or compliment - it deserves preference and the priority. Shoprite would apologise with a voucher, here. I am literally saying, false advertising is NOT allowed, please don't rob, yes Rob because on that day you gained enough on your bottom line margins to have made any shortfalls for your month end.
0 replies
12 months ago
Telkom Systems failure
Telkom should really get TIC as part and parcel of training, implementing and COMMUNICATION. I am at my wits end with the helpless customer service or non existence of such. Please advise on how your systems upgrades affect customers to an extent where even telephonically or in store I cant get a proper reply on a cancellation of a mifi 40G day and night LTE for only a bigger data that is required for myself to effectively do my job, that in turn provides me an income to even afford this or any other contract in the first place. Heads up - TELKOM, THE CUSTOMER HAS OPTIONS AND IM SO SORRY BUT THIS IS POOR CUSTOMER SERVICE AND NO RETENTION. Un-satisfied and beyond the protocols of finding any instore assistance.
0 replies
13 months ago
********* Driver Conduct
I requested A Bolt Uber for a very short trip in the area. Unfortunately I have had this happen too many times so maybe a learning curve is needed. I travel most times with my son, safety being a priority when requesting a Bolt driver. Sunday 30 March 2025, we get into a very unhygienic Bolt car, we had no waiting time to cancel and reorder. The driver then asks me to direct him to the destination?? Why have a navigated driver if I need to talk him through directions, after I said the directions should be on your app, you are the driver and Im paying for the trip - He continues to argue that he's updating the app, Nail in the coffin - I am ******!!? The drivers listed on Bolt - in the area of Phoenix have so much of attitude, inconsiderate of the passengers they transport and the condition of vehicles that fetch their loads are noted as unworthy. Can Bolt review their terms and conditions and how people are allowed to do this everytime withhout any accountability? Theirs is a service provided to customer. End of story There is no need for ANY conversation or forward behaviour by their clearly *********** drivers in un-road-worthy vehicles whilst having trips added on at full price be it on a card or cash payment. People are not forced to use their services with unnecessary harassment of innocent passengers.
0 replies
13 months ago
Sheer lazy leads
The most important issue I have here is, when to Not call your data base. I'm not apologising for this because I sold my cars in 2022. I no longer own a vehicle, yet every week I get called about car insurance. Let's be very frank, things don't change in 1 week. Call me when you actually read your notepad. Thank you and please remove my details from your database efficiently.
53 replies
13 months ago
Signature of skin care, glowed up with IG
The industry that makes Telemarketing one that makes or breaks your day. I've been a client for a very long time as skincare is important to me. I discovered years ago sensitive to fragranced products meant I wasn't able to find suitable skincare, when I found IG. I loved it from day one. Fortunately it's inexpensive, wonderful natural ingredients makes for clear hydrated skin. It gives me a radiant look without too much effort, natural all glow everyday. In keeping it's exclusivity to its brand ambassadorship, I found their sales executive experience one of utmost excellence. Theyre understanding, they make you smile & give you many reasons to care for what's your lifelong signature, your skin. Thank you for your efficient help with product changes, call backs( when I'm busy) and great above and beyond customer care. This is a congratulations to Chardonnay Marais, you've earned my respect for being well mannered, bearing in mind your job is never the easiest. Better days for IG.
106 replies
41 months ago
7 months and no solution on when approval will be done!
When procrastination and lack of accountability comes into question.. I'm not one to sideline what a process is. I applied for the SEFA Funding as a start up for my small entrepreneurship as acquiring Capital was not possible with any other organization. I was directed to sent an application to with SEDA by Mr Mbuyiselwa Ngobese from Durban Municaplity after presenting a solution to those that lacjed resources. Given the research on their website says 6-8 weeks for an approval based on the submission.I remind myself the actual submission was hand delivered to their office to submit on my behalf as they did not accept any email applications, this was May 2022. After many futile attempts on tracking my application, I was given the details of their Durban Branch and contact details for Regional offices in Pretoria to speak to Mr Thula Mkhwa****. I spoke to a person only in October 2022 to find out why my application has taken so long to get to finalised and payment. Yet again the phone lines are never manned or answered, so I went directly to their Durban Office to meet with Sihle Zulu and Hlengiwe. Their reply after making time in their busy schedule was youre not categorized as Township funding!! I am not one to be easily offended but that was indirectly saying, you are Indian and should not have any preference or funding.. As it's biasedly put that Rural and Township funding is given preference. I am addressing this to the SEDA Management as a matter of concern. People go to Entrepreneur meeting to find solutions to eradicate unemployment, to enable them to provide an income for themselves and their families. When I visited the Durban offices, I was simply told there is a high vol3of applicants. Understand that volumes speak when phones, emails and meetings are intentionally avoided due to them not even having the answers except to add attention to detail on hat their specified requirements are. You are meant to provide updated information to applicants, not suddenly decide what's acceptable in terms of race, ethnic group, employment status. As is your numbers are all about Black Empowerment, and Indians fall within the same Economic Growth. 7 months later and I am still awaiting an approved application that no one seems to find the need to be answerable for? The paperwork, the details of my business entrepreneurship and of course my disclosure to have my personal details submitted was a choice at finding a solution instead I've found myself at a dead end of none compliance, biased questioning and absolute pathetic relay of process. Please attend to your staffing, your website and information as it's a discredit to our SMME entirely! Not surprised After t
0 replies
45 months ago
FRAUD/SCAM/ No response !!!! 1
The reason I bank with FNB is not only the technological convenience of banking but the safety and security a bank provides to clients. This experience I have no idea how to even address any longer as its a continuation of FNB not being effective in preventing fraud, safety and security to my bank. I had made a transaction to a fraudulent person ( unknown to myself) when I made a payment of R 10 800.00 towards a holding deposit for a car I saw advertised on a website on Facebook as reliable, however much to my dismay the person posed as Auto Investments, name as Raymond. The payment was made on 14 FEBRUARY 2022, after I realised the transaction I had made was nothing more than a scam, I contacted FNB to alert them of this transaction and the amount. Thereafter I was asked to sign a form with the details of payee and my my bank account with a relevant account of what transpired submitted on the next day 15 February 2022. I was then told by the Disputes it would take 10 days to resolve, I have emailed, phoned, contacted numerous banking agents to have the money refunded as a reversal , a bank that I have all my bank accounts with, my kids saving accounts, my confidential and private information- yet theyve not reversed the transaction! It is AUGUST 2022, 7 months later and I have not even received a reply on when this will be resolved, no reasons why theyve not followed up on the dispute and worse , it seems maybe the amount was R 10 800.00 , it may not have been a large amount to have given preference on priority. The reality is many people see it as water under the bridge and I cannot fathom why FNB emphasises so many years of good service in the banking world, when its time for them to look at your clients profile to simply make a decision. I would cut my losses as a bank and keep my clients as opposed to making me wait 7 months on a follow up on a dispute of a fraud!!!!! It is not news to anyone that fraud is a reality, but my point is I have been far too patient and without an explanation for FNB or simply saying 'The onus is on you to follow up" In a business sense, the bank has a responsibility to provide a service with safety, security measures that your money and transactions are done so with integrity. I am beyond disappointed, I need to re think banking at FNB... youve really not been good to me, loyalty counts for Zultch with your bank
134 replies
46 months ago
Refund process a Nightmare!!!!!!
There's an appliance that will always need to be replaced in ones home no matter how well loved it is. I bought a KIC 631l Fridge/Freezer online from Game Mass Discount stores in February 2022. I noticed a few faults on this and called the Customer CARE as with a new appliance , you almost never have faults or even worse the appliance doesnt work effectively. The Customer care arranged within their'process' to have a technician assess the appliance, and refund will be done upon receipt of the fridge. I am a firm believer in Company Values, ethics and if it says MONEY BACK GUARANTEE that is exactly what should be done. The lady Natasha Robain, Sandiswa, Lindiwe all took every one of my calls since the collection of my fridge since June 28, and everytime I ask for a Manager to answer why the refund has not been done, I get the answer they are in a meeting. In any industry of where you are dealing with people, the onus is as follows, You try to give feedback as soon as possible but a Customer Service Agent cannot answer on behalf on the Financial Manager to understand the frustration of being misinformed on why the refund even after producing the proof of purchase, a full description of faults, a complete beating around the bush about being answerable. There are many many Companies that strive to uphold that the process of a refund is and should be just as simple as a purchase, because the Customer is always right! I am beyond frustrated that not one Senior Manager has been in contact since my first call back on the status of my refund. Is R 5999.99 too much of money to reimburse the customer and get on with their day?? I am very disappointed in Game and the manner in which your refund process works, it was a cash purchase so it does not allow for your Company to have received the fridge and with hold my funds. i want my money refunded asap. '
0 replies
48 months ago
Great Store and Culture
My everyday shopping for odds and ends finds me at the Bargain Basket Store... Usually I dont buy things that are for events and celebrations until it is abo****ely neccessary. In planning a birthday for a family member, I had to get a snack platter dish. This means, staff need to be very helpful to assist a customer should they not find what they require. When looking for any collectibles and quaint things for the home, you will certainly find it in this store. The staff go out the way to help the customer and I like that is has everything under one roof to create memories to last a lifetime. I strongly suggest other mass stores take notes and create the same environment for shoppers .
0 replies
Review Distribution
5 Star
7 (25.925925925925927%)
4 Star
1 (3.7037037037037037%)
3 Star
1 (3.7037037037037037%)
2 Star
0 (0%)
1 Star
18 (66.66666666666667%)