AM
Alicia M
Active since Feb 2021
18
Reviews
0
Industries
Reviews
18 reviews11 months ago
Poor Service and Support
I am writing to formally express my disappointment following a recent experience at one of your stores. Last week, I encountered multiple issues that have left me deeply dissatisfied with both the in-store service and subsequent interaction with your customer care team. Upon placing my order, I experienced a delay in receiving my food despite there being no visible reason for the wait. Additionally, the cashier was unable to accurately calculate my change, which was concerning. After receiving my order, I proceeded to my office, only to discover that the food was undercooked. Given the poor service I had already received at the store, I decided it would be more practical to contact customer care rather than return to the store. Unfortunately, my experience with customer support was equally disappointing. Although I provided proof of purchase, I was told that no assistance could be offered because I did not have a photograph of the undercooked food. This level of service, both in-store and through your support channels, has been extremely disheartening. As a customer, I expect to be treated with basic respect and for my concerns to be taken seriously. At this point, I find it difficult to see myself supporting Hungry Lion in the future, especially when there are many other establishments that truly value their customers. I hope you take this feedback seriously and implement necessary improvements to ensure other customers do not have similar experiences.
0 replies
11 months ago
Formal Complaint Regarding Exchange Policy and Customer Service at Eastgate Branch
I am writing to formally express my dissatisfaction with the customer service I received at your Eastgate branch today. I attempted to exchange an item purchased online for a larger size. I presented the original tax invoice, and the item was in its original, unopened packaging. Despite this, my request was declined on the grounds that the item was purchased during a sale. I find this policy concerning, as it appears to contradict standard consumer rights. According to the Consumer Protection Act, consumers are entitled to a full refund, replacement, or repair if goods are defective or not suitable for their intended purpose. The refusal to exchange an item under these circumstances raises questions about compliance with these legal provisions. Additionally, I was disappointed by the lack of assistance from your staff, particularly Joyce and Tshepiso. Their unwillingness to explore alternative solutions or escalate the matter to a manager was disheartening. I kindly request a review of this incident and a clarification of your exchange policies, especially concerning sale items. I believe a resolution that aligns with consumer rights and demonstrates a commitment to customer satisfaction is warranted. Thank you for your attention to this matter. I look forward to your prompt response.
0 replies
13 months ago
Excellent Customer Service
Good afternoon, I would like to take a moment to share the exceptional service I received from Ana. On March 13th, 2025, I contacted Sentimental to address an issue I had with a perfume I had recently purchased. Ana promptly responded and listened carefully as I explained the issue. Later that same day, she informed me that my perfume would be replaced, and I was given the option to choose two replacement options. By March 14th, my new order was dispatched, and by March 17th, I had already received the replacements. I am truly impressed with the outstanding service provided by the Sentimental team. They not only took the time to address my concerns, but they also made sure I was satisfied with the solution. Their products are fantastic, and their customer service is equally remarkable. Thank you to Ana and the entire team for your excellent service!
0 replies
22 months ago
Twice Disappointed
For the second time in a matter of 2 weeks I have been purchasing Savanna 500mls at different locations with both having an outcome of being flat . Extremely flat . All that you get is a simple apology and that this wont happen again… only to find it happening again ! On the first occasion the brand just sent a simple apology… but to be facing the same problem again really is ridiculous at that being at a different store with different batch numbers . Why is the customer receiving defective products ??? At the end of the day it is not like I am receiving these items for free . I am paying for this for stuff to just go down the drain !
0 replies
24 months ago
Poor Service
Yesterday, I visited your Edgars Branch in Vincent Park, and I noticed there was a sale of 25% off on a specific brand that I was interested in. The item I wanted was a 100ml cologne, but the sales assistant informed me that there was no stock available, and neither did Hemingways have it. I was disappointed, thinking my only option would be to purchase it online, which wouldn't work for me as I am leaving town and needed the gift promptly. However, another sales lady approached me and kindly offered to check the system for me once the queue quieted down. To my surprise, she found that Hemingways did have two of the 100ml colognes that I initially wanted. I deeply appreciate her assistance. However, I must express my disappointment with the first lady who assisted me. It's disheartening to encounter staff who don't go the extra mile for customers. I believe it's important for your store to have employees who prioritize customer satisfaction and provide excellent service at all times.
0 replies
24 months ago
Poor Service
Good afternoon, I'm reaching out with some feedback about my recent experience at Nedbank Bank. While I'm not currently a customer of yours, I felt compelled to share my disappointment with the service provided. This morning, I accompanied my elderly uncle to your branch to renew his expiring bank card before I leave town next week. Upon arrival, I couldn't help but notice a lack of acknowledgment towards elderly customers, particularly concerning given my uncle's health condition—he walks with a crutch after suffering a stroke. I had to find a suitable chair for him to sit comfortably while waiting. When it was our turn, I approached the teller to explain our situation, only to be informed that we should return closer to the card's expiry date. Given my impending travel and the considerable effort it took to bring my uncle to the bank, this was quite frustrating. Moreover, the requirement for him to be present makes the process even more challenging. Despite agreeing to the fee for a new card, the overall experience was disheartening. While trying to assist my uncle to the counter, I found myself once again searching for a chair to accommodate his needs. It was disappointing to note the lack of proactive assistance from your staff, especially considering the discomfort my uncle experienced, compounded by the stares he received while waiting. I urge you to remind your branch staff that if there were a self-service option available, we would have gladly chosen it. It's crucial for all staff members to treat elderly customers with the respect and assistance they deserve.
0 replies
24 months ago
Store's Own Lay-Bye Policy
I wish to express my profound disappointment regarding the service provided at your Vincent Park branch. Upon visiting the store with the intention of initiating a Lay-Bye for a winter jacket, I encountered an unexpected refusal from the sales associate without any accompanying explanation, despite the presence of the store manager nearby. In an effort to address this issue promptly, I contacted your customer care service while still in-store. During our conversation, I sought clarification on the Lay-Bye policy, only to be informed that Lay-Bye arrangements could be made for any item in the store, regardless of whether it was on sale or not. This contradicted the information provided by your staff on-site. Subsequent communication with the sales associate revealed that there existed an undisclosed rule specific to this particular store, unbeknownst to customers and without any posted notices. Following my escalation of the matter to customer care, the manager approached me and offered to reserve the jacket until my intended collection date next week, without prior inquiry into my Lay-Bye intentions. I would like to inquire about the process by which individual stores are authorized to make independent decisions without formal notification. It is concerning that such decisions are made without oversight from Head Office. This lack of transparency is unacceptable. Furthermore, upon reflection, I have concluded that I no longer wish to retain the jacket in question due to the unprofessional conduct exhibited by the store. It is profoundly concerning to discover operational practices of this nature within your organization. When staff members exhibit a lack of willingness to cooperate or engage with customers, it reflects poorly on the store and undermines its reputation. It's important for those representing the store to embrace their role as ambassadors and prioritize customer satisfaction. Could you please facilitate contact with the Branch Manager to inform her that I have decided not to proceed with the purchase of the jacket? My decision is based on the substandard customer service experienced at the store. To date I am still waiting for the area manager to contact me .
53 replies
34 months ago
Pathetic
After waiting for 3 weeks for a order from rain … the day of delivery I called to find out where my parcel is … I was told to meet the courier somewhere because they had a breakdown. What kind of a service provider doesn’t check up on clients to see if they have received their parcel or not ?
120 replies
38 months ago
15% Handling Fee
On the 31st of January 2023 my laptop had arrived which I had purchased online , I set it up with the basics and left it at that up until I started work on the 15th of February 2023. I handed in my laptop at work for the tech to upload my work software as there had been nothing on the laptop I do not even use it for personal use . It took the tech a whole 2 days to upload my software/programs as the laptop was completely slow . He then took a look at my CPU which was already running on 100% which is definitely not normal that's when he discovered that the hard drive was faulty . Upon returning to my closest store yesterday which was East London , Hemmingway's I spoke with the instore tech which then advised me to speak with the manager Phillip . (mind you this time the 2 of them had already had a discussion behind closed doors ) . So by Phillip walking out he had already made a decision without speaking to me . I asked him if it was normal for a laptop to take 30-40 minutes to switch on and from there struggles to get from program to program , he said YES . I said then you to try work on a laptop that's that slow and see how it works out for you . The part that ****ed me off the most is when he said in order for me to get a replacement I would have to pay 15% handling fee because the box had been opened . I said I wont , I'm going to wait for the electricity to come back and that's when ill speak with your head office . Of course I couldnt wait for that I stepped outside and called customer care from my personal cellphone . I am explaining to them that a handling fee I cant pay because I am not returning to the store to choose a better laptop or wanting something else I am returning this because it is defective and a customer should never be held responsible for that . Anyway , upon returning back into the store , the issue automatically disappeared and I was told to choose a different laptop . The one I had chosen was a demo model , which was okay I didn't mind as it still came with a warranty . I was told I am going to get a discount due to the fact that it was on display . On arrival at point of sale the cashier goes to the back , comes back and says unfortunately I will not be getting a discount because I am not paying a handling fee therefore I wont be getting a discount . At that time I was so angry I didn't even have the strength to fight another battle with this store BUT one thing I can tell you this would be my LAST purchase from this store ! Your ethics are not welcoming really .
0 replies
39 months ago
Unethical Company
On the 23rd of January I wrote to Tupperware explaining about one of my defective products, I was advised to return back to the store where they will gladly exchange the item for me. After a terrible experience I wrote back to Tupperware to tell them about me horrible experience. I was given a reference number and up until today nobody has responded to me.
53 replies
Review Distribution
5 Star
1 (5.555555555555555%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
17 (94.44444444444444%)