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Pontsho M
Active since Mar 2021
24
Reviews
0
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Reviews
24 reviews6 months ago
worst service , customer satisfaction and customer servvice
I bought a fridge sometime last year February or march. I don’t have a slip anymore and it still have guarantee. The 1st lady I spoken to in the shop was not willing to assist. I was given attitude and incorrect information that the slip cannot be retrieved and all that. The 2nd lady advised the 1st on to follow process then I was referred to Precious Nkosi after waiting for more than an hour. Instead of her assisting me she also gave me attitude and was not willing to help me. She was asking me stupid questions and even said she can’t assist me without a slip whereby I purchased the fridge from you guy.i insisted on leaving the store without being assisted then she came back to me to say I will forward an email on your behalf. I asked her to cc me on the email, and I still haven’t received anything communication from her even a phone call that she promised she will make. My fridge is now stinking, and my grocery is rotten. Its more thank 3weeks now this has been escalated, and no one is getting back to me.
0 replies
6 months ago
Worst customer service, experience and customer satisfaction
Worst customer service, satisfaction and customer experience. I have sent through an email to customer care the past 4 days and no one is getting back to me. With a ticket ref (1952281)
159 replies
10 months ago
worst service ,disgusting and worst customer
worst service received .i did a payment on the 27/05/2025 and still waiting for the results.i did a follow up last week thursday and was promised that i will receive the results within 48hours. suddenly a consulted contact me and ask to forward POP i did, but shes still coming up with stories that doesnt make sense. she said i loaded the beneficiary incorrect i was suppose to use their account number instead of the ID number where it ask for ref/account. the beneficiary is a listed is listed in every bank and i followed the instructions on the invoice received from them she said can see the payment but the money has bounced back to my account. i need to submit those details as they are pending because of somebody who dont want to do the work
0 replies
12 months ago
Worst customer service,customer satisfaction and customer experience
On the 2 April I had the worst service ever at protea glen mall Debonairs. I mistakenly ordered food for collection instead of delivery. When I called to correct that I was told that bikes are not available so I will have to come and collect it. Laurain confirmed that the order is ready I want wait when I get there. I got there and mlungisi took my order and gave it to some guy for uber eats. When laurain stopped him and asked him to bring back the order as it belongs to me he said I will wait because even that guy ordered. Meanwhile he’s saying that he was laughing and making fun of it. No apology or anything apart from telling me that they are preparing it for me so i must wait. Pizza wasn’t nice and was even cold .
0 replies
13 months ago
worst service ,bad customer satisfaction, customer experience and customer service
worst service ,bad customer satisfaction, customer experience and customer service. they debited my account on an incorrect date and when i dispute it they keep on asking me to forward through the statements and no positive feedback only excuses.They are causing unnecessary bank charges for me .case number CCM 91728867 worst service from Mabitsela Mathediso
0 replies
14 months ago
Worst customer service and customer satisfaction
Worst service and customer satisfaction. I didn’t lose it but my item was stole and I reported it immediately. The stuff members said to me there’s nothing they can do about it and they can’t go and check the footage. A lot of excuses that doesn’t make sense. They don’t care about people and their belongings
159 replies
14 months ago
Worst service, customer satisfaction and customer service
Bad service, bad customer satisfaction . We took dna tests in October 2024 and the results are still not received. It’s hard to get hold of you and your staff are providing bad service to your clients . I need to submit the information to magistrate court. You guys are wasting my time or just refund me
53 replies
15 months ago
Disgusting, worst and bad customer satisfaction and customer service
Worst service ever and disgusting customer satisfaction. I did a payment in September and never received any service. I requested for payment reversal, documents were submitted as requested. I was advised that TAT is 8 weeks and it’s now 4 months I’m still waiting and when doing follow up you get the same story everyday. I want my money back.they don’t care about clients they enjoy taking peoples money and make empty promises.
53 replies
15 months ago
bas service ,customer satisfaction
im trying to get my statement results and no one is assisting even tried to use your whatsapp im still waiting for an agent to get back to me .phone is ringing no one is answering and no one is responding to emails . i really that please assist
160 replies
15 months ago
Bad customer service,experience and satisfaction
Bad service I’m receiving since from October. I never missed and every month I recieve suspend messages and emails. Every month I’m asked to send through statements and proof of payment. Every month I’m being told the same thing that payment is located and you will never receive the messages. My service is suspended and no one is helping. Bad customer satisfaction.
333 replies
Review Distribution
5 Star
2 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
22 (91.66666666666667%)