BM
Bongumusa M
Active since Mar 2021
14
Reviews
0
Industries
Reviews
14 reviews5 months ago
HORRIBLE CUSTOMER SERVICE
I placed an order, and it was delivered incomplete. I contacted them immediately and I have been holding for over 4mins. You can't even raise it on the app, you are told to contact them Contact them HOW when they do not answer. This was my FIRST AND LAST ORDER.
0 replies
10 months ago
MIDDELBURG MALL BRANCH
I was at Middelburg Mall Mtn to pay just now at 13:31. I waited over 45mins with no one assisting me. A white lady walked in and all of a sudden there was enough people to assist. Please teach that team that is on shift now at 13:30, Monday 9th customer service. We are all paying clients
0 replies
20 months ago
HORRIBLE!!!!!!!!!
I sent my watch in for “repairs” as I was told by MTN that my watch had “full cover” 1. The watch was sent back to me with no bands. I have been calling and all Im told is that they have escalated. So, I sent in a watch that had bands, and I received a watch with no bands 2. I had a plastic cover on the watch when I sent it in for “repairs” and the watch worked perfectly fine EVEN AFTER THE SCREEN CRACKED. When the watch was returned, the screen now does not work when I use the cover. I went to iStore because I thought maybe I need an original cover. They fitted it in and still the watch dis not work. Frustrated now I tell them the story about my watch being “repaired” and returned with no bands. I am then told by iStore that you CANNOT fix an apple watch, it needs to be replaced. I give my watch to them to do a damage report for me. The screen is not an original screen (which makes sense because you cannot fix it). I need mtn to explain to me what they mean by my watch being “fully” covered. Surely they are aware that you can not fix an apply watch?? Is this. Ot *****? Why make me pay for “full cover” when you know its impossible to even fix a damaged apple watch? I need this watch to be replaced with a new watch, and the insurance to be CANCELLED because what is it for then?? Can I please get urgent assistance on this matter. Oh and I had to pay “access”!!! Thank you Bongumusa Mbethe 0810618129
0 replies
23 months ago
HORRIBLE. Dont use them!!
What a horrible experience!! The driver apparently doesn’t have my correct number. Its been a FULL week of me CALLING RAM and GIVING them my number. But STILL NO LUCK. What makes it worse is that I apparently can not collect wherever the hell they are!
53 replies
25 months ago
Horrible service
I have had issues buying electricity throughout the weekend. They advised they have issues with their payment methods which I followed and made a payment straight into the bank account. I was told it would reflect in 30mins to an hours. Over 2 hours have passed, they still can not assist me. I was told that they would also give me a voucher number for electricity that was bought over the weekend and was not received. I am still waiting. I dont know if you guys realise that this is an essential service you are providing here and things need to be done faster than you actually are doing? Ive had so many issues with you guys it’s actually disturbing. I work from home I NEED ELECTRICITY.I’ve already spent so much money on airtime this morning.
168 replies
26 months ago
Horrible service
I bought electricity and the coupon couldn’t be loaded. Called the offices and was told they did whatever they did so we needed a code before we could load the coupon. First of all, if you gonna do whatever you gonna do and that will affect your customers, you need to make sure your customers are informed and they are able to get that code before hand. Now I’ve been calling their after hours line and I am receiving an sms ( this is seconds after the call drops because of load shedding) telling me they can only assist by sms. Guess what, no one is responding to the sms. The person I spoke to seconds ago could’ve tried to assist me further before turning into a robot 1 second after 6pm. Why should I suffer because you did a system update? Who’s problem is this exactly
58 replies
36 months ago
Puma SA NONSENSE!!
Extremely dissatisfied with Puma online. I ordered a pair of shoes which turned out to be small. I logged a return and was told to wait for an sms with my return number. I have been waiting since, their numbers either dont go through or the line is bad. Ive never been so annoyed in my life
0 replies
44 months ago
DISGUSTING!
I am EXTREMELY disgusted with the service I received from Mondo. A lady called me, offering me a migration. Come month end, they billed me incorrectly. I requested an investigation, they came back with feedback and confirmed that I was indeed billed incorrectly and that they would sort it out in 5 working day. I gave them 2 WEEKS to revert back to me with a solution, and called them again. Now today I am being asked to explain the whole story again so that they can assist me because they do not see anything on their side. I’ve been with mtn for over a year and I’ve had no issues. I regret ever taking that call from MONDO!!!! Extremely incompetent staff.
267 replies
55 months ago
DISGUSTING SERVICE
Besides the fact that its taken over a month to get me connected (goodness I can imagine if I actually went ahead with this), I was called by a guy named Godfrey, saying he’s outside my complex and he’s come to assist with my fibre. First of all, no one communicated that to me, so I was at work and asked him to come the following day, explained that I need to be at the office so he needs to keep time. I call the guy because its passed the agreed time, and he doesn’t pick up. I then save his number so I can send him a whatsapp, and guess what he’s online. He then tells me his phone is freezing, and unable to answer calls. I ask how far he is and he says to me we should reschedule because he’s stuck in traffic. How unprofessional. The decency to send an sms or whatsapp or whatever he could’ve done, non whatsoever. So unprofessional. I’ve never been disrespected so much! Unbothered whatsoever
53 replies
Review Distribution
5 Star
1 (7.142857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (92.85714285714286%)