MG
Magalen & Gresham
Active since Jun 2021
65
Reviews
0
Industries
Reviews
65 reviews4 months ago
Formal Complaint: Persistent Connectivity Issues
To the Management Team, I am writing to formally express my extreme frustration regarding the ongoing issues with my signal and Wi-Fi. Despite my previous reports, the "solution" provided—a new router—has failed to resolve the problem. The connection remains unstable, frequently dropping in and out. As a work-from-home professional, a stable internet connection is vital. The current level of service is unacceptable and is directly impacting my ability to work. I would like to highlight the following: Failed Resolution: Replacing the hardware did not address the root cause of the signal drops. Loyalty & Payment: I have maintained a perfect payment record and have never failed to pay on time. I expect the service I am paying for to be delivered reliably. Requirement: I need more than just another hardware swap; I require a senior specialist to investigate the line stability and provide a permanent fix. It is exhausting to have to repeatedly complain about the same issue. Please consider this an urgent request to restore the service I pay for immediately. I look forward to your prompt response and a definitive timeline for a resolution.
3 replies
9 months ago
Ntibi Turned My Frustration Into Relief – Thank You!
We truly appreciate the clarity and effort Ntibi put into resolving this matter. I’d especially like to highlight the exceptional support we received from Ntibi in the complaints department. Her professionalism, empathy, and communication skills during our call were outstanding—she turned a frustrating experience into a reassuring one. If every consultant operated with her level of care and competence, customer service across the board would be transformed. You should absolutely consider training more staff to follow Ntibi’s example—or better yet, hire more people like her. If there’s an award for excellence in customer service, she deserves it without question. Therefore, I’m leaving a positive review on HelloPeter to reflect the outcome and the incredible support we received.
3 replies
19 months ago
Astron Energy Macs Brooklyn
I wanted to provide feedback regarding my recent experience at your Astron Energy Macs Brooklyn garage. I requested R300 worth of fuel, but the attendant filled beyond that amount, resulting in a total charge of R675. I was left with no option but to pay the excess amount. This situation was quite inconvenient and unfair, especially for customers who might not have the extra funds available. I believe there should be a process in place to handle such mistakes or employ stuff that is well trained. I don’t want to lodge a formal complaint, but I hope this feedback can help improve the procedures and employee training at your establishment. Thank you for your attention to this matter.
0 replies
19 months ago
Urgent Complaint: Persistent Internet Issues with Rain Network
I am writing to express my extreme frustration and disappointment with the service I have been receiving. Despite being a loyal customer who pays every month without fail, I am now seriously considering switching to Vodacom due to the continuous issues with your network. I am paying for 30Mbps speeds but only receiving up to 2Mbps. I have made multiple calls prior to the 8th of November requesting assistance, but all your agents could advise was to walk around my house with the router to find a connection. This advice is utterly and outrageously appalling, and repeatedly switching the router on and off has not helped either. How can a company that charges so much for its services fail to deliver the promised goods? On the 8th of November, I requested to speak with a manager and was connected with Shevam, who rudely stated that he has no managers and could not assist. After debating this issue, he finally informed me that his manager, Nikhil, would call me back before the end of the day. Interestingly, he went ahead and did a hard reset without my permission, which was not required as my question was about the speeds. On the 11th of November, I followed up and was first put on mute and then disconnected by Nomzamo. On the second attempt, Khamoelo answered and advised that an escalation had been made, but could not provide any ETA on a resolution and stated that a manager would contact me by the end of the day on the 11th. Today is a new day, and I am still facing the same ongoing issue that has persisted for the past 8 months. I work from home and solely depend on a stable network, which was promised to me at the start. Despite being a loyal customer for many years, there has been no resolution and no feedback from your company, which unfailingly makes deductions every month. I will be taking this matter further to ICASA’s Consumer Protection Unit should this not be handled with the utmost importance. I am extremely disappointed!!!!!!!
6 replies
19 months ago
Lazy employees at canal walk!!!! Disgusted
I am extremely upset at canal walk MTN store. My mums phone had got ****** and all i needed to do was get a new sim card and port the number over however the people at the store are extremely lazy and make new stories to the policy So they mentioned we need to answer a few questions and stated we failed the questions and we need to go get an affidavit to state the issue so the next day i get this information and documents which clearly stated my phone was ****** and gave a run down of what happened.... Guess what i go in and they made another story up and said i must go back to the police station and say i need to port my number and my number is sooo and so, so i did this and this time i go to paddocks mall MTN and guess what the same questions they asked me at canal walk i passed it there which i never needed a affidavit so why should canal walk employ workers that sit and do nothing the whole day Please ensure that you look into this matter and follow process on them and educate them on the policy Big thank you to paddocks mall mtn
0 replies
21 months ago
5 Stars to you guys! Cheers :-)
I arrived at the hotel to a warm welcome from the wonderful team, who took care of my luggage and provided all the information I needed. This all-inclusive hotel offers fantastic options, including the choice to add breakfast, lunch, and dinner, or to enjoy a pay-as-you-go plan, which is quite budget-friendly. The views overlooking the beach are stunning, and the private entrance makes it easy to access the s**** whenever you want. During my stay, I enjoyed the jacuzzi, sauna, and steam room—all included with my booking, which felt like a 5-star experience! I was delighted to find complimentary drinks and unlimited food available, creating a vibrant atmosphere where even the staff felt welcomed and appreciated. The entire place exudes a relaxed vibe, making it a perfect getaway. The pool is beautiful, complete with slides for the kids, and there are plenty of activities for everyone. I can’t wait to return soon!
0 replies
21 months ago
Stop the Nuisance Calls from Multichoice and DStV!
I am absolutely fed up with the relentless calls from Multichoice and DStV! I have no idea how they got my number, but the constant harassment has to stop. I'm receiving these calls 24/7, and it's beyond ridiculous. I never was with DSTV and never will be! I demand you remove my details immediately, in accordance with the POPI Act. This is complete nonsense! If I receive one more call, I will share this screenshot everywhere to expose how unbearable your practices are. Enough is enough—stop buying data from other businesses and respect my privacy!
3 replies
21 months ago
What Happened to KFC’s Fast Food?!
I can’t believe I’m writing this, but your Zinger sauce has become more cheesy than spicy! This is unacceptable—it's never been like this before. You need to get your act together because this will be my last order from KFC if things don’t change. And what’s up with the bun size? It’s shrunk! The patty has gone from a satisfying fillet to the size of a nugget or strip. How can you justify charging so much for a burger that’s barely a snack? This just doesn’t add up! What happened to the quality? Get it together, KFC!
0 replies
21 months ago
Never Again with Lift Airlines!
I used to fly with Lift Airlines all the time, but that’s over! I’m beyond furious. For an airline that charges premium prices, I expected everything to be top-notch. They focus on people, but what about our luggage? My partner and I flew from Cape Town to Durban and bought new bags specifically for this trip. They told us to put them on holding because there was no cabin space. We trusted them, only to arrive at King Shaka Airport and discover a wheel missing! While waiting to disembark, I saw their team tossing our bags around like they were trash. If only I had recorded it! To make matters worse, there was no one to speak to about this issue since it was an early morning flight. My partner left a survey, but we’ve heard nothing back since our trip on September 10th. We switched to Fly Safair for our return, and it was a much better experience—even with my bag now dragging on one leg! Do yourself a favor: don’t trust Lift Airlines with your belongings. They don’t deserve your business!
1 reply
23 months ago
Satisfied !!!
Spoke to a someone by the name of Mpumbele who assisted me with my rain network, she was very friendly and patient with me. 5 stars for hearing me out and addressing the issue. My network is faster, but I am still monitoring this. Will love if you guys send out surveys after a call as it will help with feedback purchases
1 reply
Review Distribution
5 Star
28 (43.07692307692308%)
4 Star
2 (3.076923076923077%)
3 Star
4 (6.153846153846154%)
2 Star
0 (0%)
1 Star
31 (47.69230769230769%)