MG
Magalen & Gresham
Active since Jun 2021
89
Reviews
0
Industries
Reviews
89 reviews2 months ago
Formal Complaint: Persistent Connectivity Issues
To the Management Team, I am writing to formally express my extreme frustration regarding the ongoing issues with my signal and Wi-Fi. Despite my previous reports, the "solution" provided—a new router—has failed to resolve the problem. The connection remains unstable, frequently dropping in and out. As a work-from-home professional, a stable internet connection is vital. The current level of service is unacceptable and is directly impacting my ability to work. I would like to highlight the following: Failed Resolution: Replacing the hardware did not address the root cause of the signal drops. Loyalty & Payment: I have maintained a perfect payment record and have never failed to pay on time. I expect the service I am paying for to be delivered reliably. Requirement: I need more than just another hardware swap; I require a senior specialist to investigate the line stability and provide a permanent fix. It is exhausting to have to repeatedly complain about the same issue. Please consider this an urgent request to restore the service I pay for immediately. I look forward to your prompt response and a definitive timeline for a resolution.
168 replies
7 months ago
Ntibi Turned My Frustration Into Relief – Thank You!
We truly appreciate the clarity and effort Ntibi put into resolving this matter. I’d especially like to highlight the exceptional support we received from Ntibi in the complaints department. Her professionalism, empathy, and communication skills during our call were outstanding—she turned a frustrating experience into a reassuring one. If every consultant operated with her level of care and competence, customer service across the board would be transformed. You should absolutely consider training more staff to follow Ntibi’s example—or better yet, hire more people like her. If there’s an award for excellence in customer service, she deserves it without question. Therefore, I’m leaving a positive review on HelloPeter to reflect the outcome and the incredible support we received.
159 replies
7 months ago
Ndidi Turned My Frustration Into Relief – Thank You!
We truly appreciate the clarity and effort Ndidi put into resolving this matter. I’d especially like to highlight the exceptional support we received from Ndidi in the complaints department. Her professionalism, empathy, and communication skills during our call were outstanding—she turned a frustrating experience into a reassuring one. If every consultant operated with her level of care and competence, customer service across the board would be transformed. You should absolutely consider training more staff to follow Ndidi’s example—or better yet, hire more people like her. If there’s an award for excellence in customer service, she deserves it without question. Therefore, I’m leaving a positive review on HelloPeter to reflect the outcome and the incredible support we received. If there’s a specific link or process to update our existing review, please do let us know.
53 replies
7 months ago
Happy
Issue is now resolved that is to the complaints team who assisted and helped
0 replies
8 months ago
URGENT: Contract Cancellation Failure – Immediate Action Required
Hi, I am absolutely furious with the appalling service I’ve received regarding my contract cancellation. My contract ended on 27 July 2025, and yet—despite three months of repeated calls, blatant misinformation, and empty promises—my account is still active. This is beyond unacceptable. I was explicitly told by one of your consultants that the cancellation had been processed and would take effect on 26 August 2025, following my initial request in June 2025, which was clearly ignored. My number was converted to a prepaid plan without my consent, and now I’m being told no record of this cancellation exists. How is that even possible? This entire ordeal has been a complete waste of my time, money, and patience. I’ve spent my own airtime chasing a resolution that should have been automatic. The reason I cancelled in the first place was due to your unusable network—constant disconnections and zero data reliability. To top it off, I requested written confirmation of the cancellation, which was never sent. I am demanding the following actions immediately: Provide all call recordings related to my account from the past three months. Confirm that disciplinary action will be taken against the advisor who misled me. Present a clear compensation plan for the time, money, and stress this has caused. Let me be crystal clear: if you debit my account again, I will escalate this legally without further warning. I expect a full response to this email today, detailing exactly how you intend to fix this. Enough is enough.
636 replies
11 months ago
Recurring Issues with International Payments
I’m extremely frustrated that I have to deal with the same issue every month. I regularly receive international payments, and I don’t understand why this process cannot be automated. The changes made have only complicated things—previously, WhatsApp and SMS responses made it easy, but now everything must be done through the app, which doesn’t even work. I’m really unhappy with this situation, and if it continues, I may need to consider switching bank providers. I previously emailed about this but haven’t received a response. I requested a form to enable automatic processing, and I was informed that it would be sent, yet I’ve received nothing. I have a reference number from my email, yet nothing has been actioned. Please review my emails, process my request, and send me the necessary forms so I don’t have to go through this frustration every month. I need this resolved properly as I am fed up with repeatedly facing the same issue.
53 replies
14 months ago
Unacceptable Refund Experience at Canal Walk Studio 88
I am extremely disappointed with the treatment I received at Canal Walk Studio 88. They are quick to take your money, but when it comes to processing a refund, they claim they don't have the funds. I've had to visit twice already, and still, nothing has been resolved. The manager on duty informed me that they would refund me once they have enough cash flow and suggested I wait. They even proposed leaving the items there and doing a bank transfer later as they not allowed to do this, but they will on they end. Seriously, is this the standard of service you offer? I will be reporting this issue widely, as I am truly unhappy with this experience.
107 replies
17 months ago
Disappointed
Disappointed!!!!!!!!!!! I am extremely unhappy with the service, and it seems you are trying to mess up again. Let me start by saying that I pay my account in cash every month. This month, when I went to make my payment, I found out that I supposedly owe for October, even though I paid via the app. Now it shows that I owe for both this month and last month. Please email me with more information. I do not have time for phone calls, but I will send you screenshots of the transaction from my virtual card in October. Currently, I can't pay for this month due to an error on the app. Please advise me. I went on chat and was told by Nomzamo they have no knowledge of this issue. Why have a chat platform if it can’t help? I will be canceling my account. Please provide the total amount I need to pay so I can settle it and take my business elsewhere. I await your feedback via email as I do not wish to speak to anyone over the phone so respect my wish. I will look into this with my busy schedule.
168 replies
17 months ago
Disappointed
I am extremely unhappy with the service, and it seems you are trying to mess up again. Let me start by saying that I pay my account in cash every month. This month, when I went to make my payment, I found out that I supposedly owe for October, even though I paid via the app. Now it shows that I owe for both this month and last month. Please email me with more information. I do not have time for phone calls, but I will send you screenshots of the transaction from my virtual card in October. Currently, I can't pay for this month due to an error on the app. Please advise me. I went on chat and was told by Nomzamo they have no knowledge of this issue. Why have a chat platform if it can’t help? I will be canceling my account. Please provide the total amount I need to pay so I can settle it and take my business elsewhere. I await your feedback via email as I do not wish to speak to anyone over the phone so respect my wish. I will look into this with my busy schedule.
112 replies
17 months ago
Astron Energy Macs Brooklyn
I wanted to provide feedback regarding my recent experience at your Astron Energy Macs Brooklyn garage. I requested R300 worth of fuel, but the attendant filled beyond that amount, resulting in a total charge of R675. I was left with no option but to pay the excess amount. This situation was quite inconvenient and unfair, especially for customers who might not have the extra funds available. I believe there should be a process in place to handle such mistakes or employ stuff that is well trained. I don’t want to lodge a formal complaint, but I hope this feedback can help improve the procedures and employee training at your establishment. Thank you for your attention to this matter.
0 replies
Review Distribution
5 Star
30 (33.70786516853933%)
4 Star
2 (2.247191011235955%)
3 Star
4 (4.49438202247191%)
2 Star
2 (2.247191011235955%)
1 Star
51 (57.30337078651685%)