DT
Dikeledi T
Active since Jul 2021
20
Reviews
0
Industries
Reviews
20 reviews6 months ago
best service
I was visiting your PNA branch in mall of Africa on the 08/10/2025 and the service I got from the 3 consultants was way out of this world (ouma , Christopher and Nokuthula).. Wow their service was exceptional great… we need more customer orientated consultants like them that makes our shopping experience easy I appreciate the service 10/10
0 replies
7 months ago
Horrible service
I bought 2 hotwing snacks but I was given winglets only… this is so disappointing we now need to check our orders prior to leaving and wait a long queue… this store is always under staffed they,I regret coming to buy there
0 replies
9 months ago
Difficulty in doing a refund
On the 13/07/2025 I got a a set of pjs purchased at your Diepkloof branch as a gift… however I wore the pjs and they tore apart… upon returning them to your mall of Africa branch I was told I need to choose something and I said no you can rather give a voucher seeing that I can’t find the same pjs I’m looking for. I even asked that they check for me which store has I’m even willing to go there and I was told they don’t have numbers for the mall of Africa beach and that their system it’s not advanced to check at which store it’s available… basically I am being forced to make an exchange at the particular store even though there’s nothing I want… also for the return to happen I need to get the account holder so that their account can be refunded and I go elsewhere again to buy… like really… what happened to giving good customer service and making sure the customer leaves the store happy ??? I mean if there was no damage to the pjs I wouldn’t have returned them… it’s so disappointing on how customers are treated such instances there’s always someone that can override for such occasions..
0 replies
12 months ago
Horrible service and Diepkloof Ackermans
On the 02/05/2025 I visited ackermans Diepkloof square with my sister as she wanted to shop there and decided to buy data… I had a trolley and I was eating ice cream as the security lady said I’m not welcome in the store with ice cream,I then asked that if I’m being chased away and the store would rather lose a sale over ice cream she responded yes and I requested to see the manager of which a guy by the name Mzamo Myando came to assist and told us to leave and they can’t help us, I asked who their regional manager is and he refused to tell me and told me in vernac that “ngingam’ phapheli” Is this how we really treat customers ??? Why are all ackermans Stores not speaking the same language in terms of policies ??? What’s different with ackermans mall of the south and Diepkloof square ?? What happened to valuing customers ?? At the end of the day the same money I bring to the store pays up that managers salary indirectly, there’s no good customer service in your stores and you don’t have good customer orientation… please take. Your staff for proper training, you guys would lose a customer cause of him… I want to close my account and never shop there again if rather stick to woolies as their service it’s always top notch and they value us as customers
0 replies
12 months ago
Horrible clinical service
I booked an appointment a week ago at your dischem clinic for my child’s vaccine(14weeks vaccine) only when I get to the store dischem new market I am assisted by a lady named Karabo pertaining my book whom she’s always a receptionist at the clinic.when i get there to my surprise there’s no stock,and i am now told to go at a different branch.. what i am asking myself what’s their purpose as they there to check our appointments and give us a call prior to driving to the branch for nothing,then when i ask her that she says she was not on duty over the weekend and I must say patronella… like really ???? You guys are not paying for my petrol to make me drive up and down!!! Check on your staff if they doing their jobs,we can’t come from home and teach people on how to do their jobs !! I can’t even drive around with a baby like a maniac just to get proper service. This is really disappointing for such a big store
0 replies
13 months ago
Ridiculous electricity consumption
It’s said how I spend over 2k of electricity per month at the manhattan lofts apartment but however my electricity doesn’t even last me the entire month,I’ve been reporting the issue but however there’s nothing that’s changing instead I’m told on assessing my electricity consumption and I’ve been doing that ever since I moved in… seems like every month my expenditure on electricity is going up how possible is that !!! I topped up with R300 the past weekend and it just said Friday morning come Sunday evening I had R11 really ??? How do you explain that
0 replies
17 months ago
Horrible service
It is so disappointing that when Afrihost has to refund ones account it takes millions years for the refund to process or clear in the account. Called in on the 4th to process my refund and today is the 15th and I still haven’t received my money back and everytime I contact them they telling me of 14days that I still need to wait for my money to clear in my account.. if this is how you treat customers then one should take their business elsewhere where is is valued more…. Refund should be taking a 3-5 working days to reflect not this long !!! And your agents are not well trained also
0 replies
18 months ago
Good customer service
Their service is great and they are very reliable,I’ve never had issues with them
53 replies
25 months ago
MTN insurance claim
I lost my device and now I reported it to MTN under the insurance department but however upon claiming my claim was approved,the was excess that I was charged and I paid it. Now I am being told there’s a difference of value on my claim and insurance must approve before they can go ahead with dispatching my phone…. It’s been over 3 days and still there’s no sign of feedback from their insurer. You guys don’t take your customers seriously I must run behind you guy to do your jobs and I get my device!you don’t put your customers best interest at heart.this is so frustrating on my end as a customer,all the call centre reps can,t assist on the other end we heading into a long weekend I must wait 3weeks for your correspondence? I just can’t wait for my contract to end and I take my business elsewhere and where they will appreciate my money!!! Horrible service I must say
0 replies
27 months ago
Horrible service
We’ve been paying our DSTV account for extra catch up and we can’t access it and it’s been months and upon reporting this to multi choice they not coming in with a solution but want me to drive to their stores to update a new decoder … they sent their technicians to come install it and failed to check whether their decoder is updated 100% So I’m paying for free for catch up and I must also drive to multi choice to update it… I don’t work for multichoice my petrol wasted and airtime wasted on calls and also the extra catch up money I pay for and not getting the services!!! This is the reason people are now cancelling their DSTV accounts and going for tv boxes,Netflix and Showmax it’s cause of all this… BAD SERVICE!!
58 replies
Review Distribution
5 Star
3 (15%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
17 (85%)