AS
Aaisha S
Active since Aug 2021
13
Reviews
0
Industries
Reviews
13 reviews10 months ago
Thank you Zoliswa Nzoyiya
I've had a very difficult time with the Nedbank app and getting a person to assist me with my query. As I was about to give up, a wonderful lady by the name of Zoliswa Nzoyiya helped me and was patient with me throughout the entire process. I thank her for talking to me via telephony, her guidance, the way she spoke to me and just her overall customer service.
0 replies
24 months ago
Ridiculous Service- Would not recommend at ALL
I have had about enough of this. It is almost a month and I am getting nowhere with this Flexicare Plus option. I have logged numerous tickets with examples and have been patient. I have just received a call from an agent who asked if I have time to talk and speak to their website department. I then get transferred to the department with no information given to them and the level of attitude for someone nice throughout this entire ****ty process is not on. After re-explaining my entire situation I was told that Flexicare needed to help me after being transferred from Flexicare. Instead of being transferred to a queue or an agent I am back at the IVR - ARE YOU FREAKING KIDDING ME. At this rate, I might as well cancel with discovery AGAIN! All I am wanting is for someone to assist me so that I can access the FLEXICARE WEBSITE/DASHBOARD or whatever the **** you want to call it. If this is not sorted by the end of the month I am going to cancel and take my money elsewhere!
106 replies
34 months ago
Amazing Service Received
Normally it would be very difficult to deal with SARS. A lady by the name of Portia Hoffman has changed my perspective. I would like to thank her for her amazing assistance and for being patient with me.
0 replies
36 months ago
Appreciation Post - Brooklyn Brothers
I am having issues with Bolt Foods and Nelson from Brooklyn Brothers Dainfern has been extremely helpful with this matter. I would like to thank him for his amazing assistance and for always getting back to me regarding my food. Thank You
0 replies
36 months ago
How are you running a business! Driver runs away with food and Bolt Food receives money
I ordered, my food marked as delivered, and called the driver and they put their phone off and ran away with my food. I message Bolt Foods requesting assistance and no one gets back to you. I have no food and money that has left my account! Drivers name - Nswazi Mthobisi 078 750 0009
0 replies
41 months ago
HORRIBLE COURIER SERVICE!
My order was with you since the 27th of November and was meant to be delivered on the 30th. It has still not been delivered. I logged 2 tickets and called in yesterday. I spoke to a Shireen yesterday who said she would send me an email and try and get my parcel delivered today. I am yet to receive that email and my parcel is still stuck in Transit. This is ridiculous service I would not recommend your services to anyone. Please get someone to contact me immediately or sort out my delivery. I will be on Hellopeter every day to log a horrible service complaint!
0 replies
46 months ago
Unacceptable Service
I ordered a cake yesterday morning for my Mother's birthday and it wasn't delivered. No update was provided yesterday. I sent an email this morning at 7:42 and guess what NO RESPONSE. Today they are retrying and did not even PRIORITIZE this delivery and they can't provide me with an ETA. Service on that chat was useless and no response on email is ridiculous. Don't expect me to order from you again
0 replies
50 months ago
As difficult as it is to find a halal Pizza place in my area - I will not be ordering from Debonairs Woodmead again!
I used the Debonairs App and ordered a Pizza at 17:01 I ordered the Pizza from Debonairs Woodmead which is not that far from where I stay. When I looked at the map to track the driver he was at the opposite end. I was advised that he was the only driver and took on more deliveries. An hour has passed and still no pizza was delivered when I called the store I was advised that they do not have the drivers number. When I looked at the map again he was at another location which was once again at the option end of where I stay. The app then updated to state that my order was going to be delivered at 18:47. There was a whole lot of back and forth calls to the store and whenever I asked for the manager the agent kept saying "I am the Manager" where I know she wasn't the manager as I have escalated this to the manager I was speaking to. Now imagine I am already frustrated and then still having to deal with agents who claim they are the manager. Long story short the driver claims he was at my door and was knocking but I heard and saw no one at my doorstep. When asked for a replacement the driver advised that he was not going to do so as we are too far. I don't think I will order from Debonairs Woodmead again and I hope the driver Obvious get dealt with properly as that is not how you treat a customer. I regret tipping the driver. Anyway, I ended up having to cancel my order walked to Simply Asia (Luckily they were open) so that I could get my 5-Year-old son supper. It's been 2 days and I am yet to get a call from Customer Service.
0 replies
52 months ago
Get Your **** and Service in Order
I have had a horrible experience with Vodacom since I've opened up a contract with them. This morning at 07:46 I get an SMS stating that my monthly device insurance will be updated to reflect on my latest invoice and my premium will change to R220... I DID NOT REQUEST FOR INSURANCE. Logged into my Vodacom App just to see that the amount has been added to my freaking bill. Then I get another SMS that states Your cancellation request for my Vodacom device insurance has been processed. Again I did not speak to anyone not sure what is going on. And it does not end there, noooooo. I get another freaking SMS saying that my phone has been added to my POLICY. WHAT POLICY?! Then another SMS that follows that to say the phone has been removed from my POLICY. I call Vodacom insurance I get through to a Thando and she advised that this phone has been insured since April, how is that even possible when I got this phone LAST MONTH. Thando who was meant to send me an email explaining what is happening and why this is happening. I was informed that I would receive it within an hour and it's almost 3 hours later and guess what... Still no EMAIL. I would not recommend your service to anyone. At this rate, I should just go with my GUT and CANCEL with you guys
106 replies
Review Distribution
5 Star
7 (53.84615384615385%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (46.15384615384615%)