RH
Ree H
Active since Sep 2021
16
Reviews
0
Industries
Reviews
16 reviews4 months ago
Uncaring theives
No respect at ALL for this company. Charging me for service and days of non usage. Had no router(as a new customer) , but was charged even though I wasn't using . Sent many emails around my concern but no response. Eventually went to collect router but billing did not change. Still queried again , but was eventually disconnected and had to pay incorrect amount billed. Eventually they JUST STOP RESPONDING TO YOUR EMAILS. A Company who does not care for its customers but would rather bully them into submission....has No ethics or Moral Code whatsoever and do not care
0 replies
7 months ago
Overpriced *****
What a ****mer this guy is. Seems ideal that he will come to your property and do on site repair/inspection. Thing is this guy is SUPER EXPENSIVE , and a damn ****. If you want to get overcharged and totally fleeced them use this guy. Don't even invite him to your home , when he gives you the excessive quote he doesn't lose. When you reject the excessive quote you will be charged a R500 call out fee if you reject the over excessive quote . So he does not lose if you reject his excessive quote as you are then forced to pay a call out fee. Advice from me , do not let this guy anywhere near your appliances or home
0 replies
7 months ago
Pathetic service and no communication
I have a Bennett Reid one machine. Had it repaired , didn't moan on excessive quote and paid it. After two uses of machine found that it wasn't working as expected. Repaired machines have a three month warranty( as per customer care ) Booked machine in again and was quoted for the exact same parts that were replaced in previous repair. Thing is it wasn't even three months after first repair , so it was still under warranty/guarantee period. Sent emails , called and followed up again and again. I've sent emails and cc'd even Management , but nothing , no response whatsoever. At one point the machine was returned to the branch where I took it to for repairs(from repair centre) , and after a week or so I got an sms telling me that if I do not collect my machine they will strip it down for spares(the nerve-really). So if I do not collect my understanding repair warranty machine they will strip it down as I haven't collected it and there is nothing I can do about it. My machine has been gone around three months now. It is always up to me to follow up either by calling , where you will always get a different person in CUSTOMER CARE(joke) from the one you talked to the previous times, the process then starts all over again. Emailing like I said Is a total waste of time , as no one and I mean no one including MANAGEMENT will respond to any emails you send. This is a brand that sells refurbished or previously used machines....I'm scared to buy these thinking of the after service or lack thereof , as I am living proof of how disgusting their communication is . Maybe they need to refurbish my machine and sell it in store( I do not know) What I do know is that dealing with their customer service is the same as dealing with Government department staff and the likes, they really do NOT care. Hopefully and this is a long shot that someone higher up will see this complaint and take it more serious than those eight or so people I've talked to and emailed , yeah and nothing has come of it....as here I am unhappy and disgusted.
0 replies
10 months ago
Horrific service
Almost two weeks ago(Friday 13 June) had an upgrade approved for a handset. Wasn't happy with handset chosen and wanted a different one. Very next day informed (Saturday 14 June) Telkom of not wanting that phone and wanting to change handset. On Monday 16 June called Skynet who delivers their stuff to not bring phone and return to Telkom...all in order and Wednesday 18 June Telkom logged phone as returned. On Wednesday 18 June started process of upgrading to a different handset. Was told that previous handset approval has to Clearview off system and then institute new request , which I accepted , although it was provisionally approved. Facial recognition on Telkom end wasn't working....up to Friday 20 June Telkom kept on sending links for facial recognition but it wasn't working...up until Monday 23 they kept sending and I kept trying facial recognition but it didn't work. Eventually got tired, after speaking to many different people I decided to cancel all three contracts I have with Telkom...talked to retentions/cancellations about issues and said I should give them a chance to sort the issue out. Thing is this matter has been escalated and escalated to Management and nothing has changed and I've had no feedback , bar one person who tried once.How much more escalation needs to happen...it's simple , approve or deny the application and stop wasting my time. It's sad that a customer who has had many contracts over the years with Telkom(and currently has three) has to be treated in this way....have you become too big to care for the customers who contributed towards the growth you've been experiencing ? Or is it that your growth has been so phenomenal that you don't need the loyal customers who took you to where you at now? Horrified at the moment with the service or lack thereof that I've received.
0 replies
14 months ago
Poor return policy and A WE DONT CARE ATTITUDE
Bought something in store 29 Dec 2024. Didn't wear it , still has all store tags on it. When did try to wear it realised its a bit tight. Impossible to return it to store as they have a 30 day return policy(not sure if it's working days or weekends included)....and this is non-negotiable. Talked to what seemed like Supervisorv or Manager at branch and also called customer service in Cape Town , but both not willing to help...please close down customer care centre as they are an embarrassment to the term Customer Care. Maybe call it Truworths We Dont Care. So a week or so later after the 30 days they still won't even listen to your concerns. I will Definitely be paying up my balance and closing this account as I cannot support a retailer that simply doesn't care about it's customers and refuse to handle issues on a case by case basis...instead just implement a We Dont Care approach to every matter
106 replies
19 months ago
Horrific Vodacom Fibre Service
We have had for the last 5 years or so had a fibre contract with Vodacom. Of late we have been experiencing connectivity problems . We have been down since Tuesday evening. On Wednesday morning we logged a complaint to the call centre about our issue. That same evening around 19h00 we were contacted by a person named Sakumzi or Skumzi whatever. That was the first and last time we heard from that person , while on the call with that person they abruptly cut the call as their child was crying in the background. Since then we have called at least two times a day to the call centre to follow up. Thing is since the ticket has been allocated to Sukumzi whatever there is not much the call centre can do. All they can do is notify Sakumzi whatever that we called , with the hope that we will be contacted. On Friday when we called we again we were told that an update message was sent , but it was sent to an old number that we don't even use anymore. Thing is Sakumzi whatever contacted us on the number we have that actually works(guess we now can't say they didn't contact as they did , even though it was to the incorrect number). To say we are unhappy with the service is an understatement. It's actually disgusting to think that long term paying customers are treated this way. We have since given October month as our notice period and ended our contract with Vodacom. Hopefully we won't be charged and the LINE left open for three months as they historically enforced on customers. We are on a month to month option , hopefully we won't be punished by waiting another week or the actual October month without service , being served without any repair or service implemented. It is worth mentioning that there was and still is a pay tv channel in this country that treated customers exactly like you are treating us...look where they are now
212 replies
38 months ago
Disgusting credit cover which is useless
Wish i could actually give you minus 5 stars... My wife unfortunately banked with you guys , she recently lost her job . Though she had all the credit life cover etc you guys could offer she is now in a problem. You guys look for every reason NOT TO HELP OR COVER WHEN THE NEED ARISES .She paid you for 9 years(nine years) never using the cover once. When she needs to use it she was sent begging from pillar to post. She works in Payroll...and needs a credit check done for any job she applies , but you guys have handed her over to attorneys and will eventually blacklist her. So not only have you deducted money from her for 9 years(which she has never used) , but you want to ensure she is never employed in the future too . YOUR CREDIT LIFE COVER ISNT OPTIONAL...IT IS FORCED . But she has to beg and write motivating letters for something she actually paid and that you took from her . You want her to literally beg you for any assistance. What actually happens to the moneyary amounts you deducted for nine(9) years....just gets put into your bottom line? I think each matter should be handled individually and on merit...not with a blanket approach. Your bullying tactics are disgusting. Im sooo glad i dont bank with you guys as you have no sympathy or compassion.
53 replies
38 months ago
No honor or integrity
Had the unfortunate pleasure a few years ago of being involved in a mitor vehicle accident with Mr Allan Lewthwaite. I had stopped at a red robot light on Cnr Main Rd and Windemere Drive in Benoni when he drove his white Ford Ranger into the rear of my stationary vehicle. He was very accomodating on the day , but changed as soon as i started sending him quotes for fhe damage. After admitting being at fault he soon started ignoring all mails , texts and calls from me. I lost around r13 000 because of him . He was a bit under the weather on the day of the incident and i later discovered he was returning from a pub lunch at Papa Boa Restuarant down the road from the incident. I reported the accident the exact same day and he the next....i wonder why. Its clear that promises are not made to be kept by all. I expected a businessman of his stature to honour and repair the damage he caused but i was wrong . A bit of honesty and integrity goes a long way especially when you are in the service industry , but seems we dont all play by the same rules
0 replies
38 months ago
Horrible Horrible service
Been trying to get documentation from SMART scratch and dent which is part of or so of Standard Bank Insurance. Called Standard Bank who have since taken over SMART customer book , all you get from Standard Bank Insurance staff is promises and lies . Been begging since December and nobody calls you back...when you do get to some its all promises and lies. Horrible horrible service
56 replies
39 months ago
Dont care about after service
Last Friday i fitted a windscreen on my vehicle . On a trip i passed a truck carrying small stones they use to tar roads. These small stones chipped and cracked my windscreen. Windscreen is called Benson...i called Glasfit only to be told i need to pay R375 per chip and i have 2 chipsto repair them , this is even more than the excess i paid on the claim . This is after fitting it last Friday and incident happened on Monday. Can such small stone as that used to tar roads chip the windscreen or is the windscreen the issue. I had a genuine VW glass on my vehicle and it took a while before actual chips happened. Youd expect that after a few days of fitment the customer would get some support , but instead im just told to pay R375 times two after fitment last week , which now seems like an inferiour quality windscreen
0 replies
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1 Star
16 (100%)