IK
Imbali K
Active since Oct 2021
10
Reviews
0
Industries
Reviews
10 reviews1 month ago
Debt review ****- Luthando
I am writing this to warn the public about the predatory and deceptive tactics used by this company. I was contacted by an agent named Ashley or Luthando who claimed to be calling from the NCR (National Credit Regulator). The ****: Ashley or Luthando offered me a "legitimate opportunity" to reduce my debt interest rates. When I specifically asked if there was a catch or if this was Debt Review, he explicitly **** and said "No." He then pressured me to sign an online form immediately. The Red Flags: After signing the form, I was told to send my highly sensitive documents—including my ID and bank statements—directly to a WhatsApp number for Ashley's attention. He promised to call back in 10 minutes. The Confrontation: During those 10 minutes, I did my own research and realized this is a common bait-and-switch **** used to trick people into Debt Review without their informed consent. When Ashley or Luthando called back, I confronted him. Instead of being professional, he gave me a bizarre instruction to go to a Capitec branch the next morning to "enquire" about it—a clear attempt to validate his **** through a reputable bank. Conclusion: I am disgusted by the lack of ethics and the blatant misrepresentation of the NCR. I have demanded an immediate cancellation of my application and a formal rejection letter. Avoid this company at all costs. They lie about who they are and the services they provide.
0 replies
2 months ago
Swift credit accumulation transfer
A massive thank you to Nonkululeko Masanao for her help with my PGCE EUC152 module credit transfer! Administrative processes can often be stressful, but Nonkululeko made this incredibly easy. She responded to my queries promptly and handled the entire credit process with impressive speed. It’s rare to receive such attentive and quick service—highly recommended!
53 replies
5 months ago
Account Blocked Baselessly During Simple Admin Request - Consultant Akhona Kunene
I am writing to express my extreme disappointment and frustration with Payflex, specifically regarding the handling of a simple administrative request by one of your consultants, Akhona Kunene. The Incident: On November 19th, 2025, I contacted Payflex customer service intending only to update my registered cellphone number. During this process, the consultant, Akhona Kunene, stated she was unable to verify my identity and, instead of seeking alternative verification methods, she immediately blocked my entire Payflex account, demanding that I settle all outstanding payments before it could be unblocked. This action is entirely disproportionate and unacceptable. A query about updating my personal details should never escalate to the permanent blocking of a consistently paying customer's account. Key Issues and Customer Service Failure: Disproportionate Action: Blocking my account for a failed identity verification during a non-payment-related admin task is baseless. This has effectively cut me off from a service I rely on and pay for diligently. Failure to Verify: Consultant Akhona Kunene made no attempt to explore other avenues of identity verification. I have since sent supporting documents, including a recently certified ID copy, via email with no resolution. Excellent Payment History Ignored: I have an impeccable payment record with Payflex. I have never missed a payment and frequently pay my installments early. For example, my November payment was made on November 19th just after she blocked my account, well before the due date of November 20th. This payment behaviour clearly demonstrates my commitment and trustworthiness as a customer. Lack of Response: I sent a detailed complaint email outlining this issue on November 21st, 2025 and have yet to receive any substantial, human response five days later. The total silence indicates a severe failure in your customer support and complaints resolution process. I demand an immediate reversal of this arbitrary decision. My account must be unblocked immediately, and my cellphone number changed using the certified documentation I have already provided. It’s #BlackFriday for goodness sake… I have carts I need clear!!
0 replies
7 months ago
“Successfully delivered” parcel not received
I am extremely upset with Buffalo International Logistics and their services! I ordered from SHEIN and was supposed to receive my parcel yesterday 30/09/25. The parcel did not arrive, yet I received an email from SHEIN and Buffalo that my parcel was “successfully delivered”. Firstly the delivery time that was stated is 22:13 at night. Secondly, why did I not receive a call from the driver. Thirdly, there is picture of proof of delivery with a signature that I cannot recognize. I have been calling Buffalo from 07:00 this morning (using my airtime), I have talked to three agents and the last one told me the matter will be escalated. SHEIN should look for another courier company as this one is clearly ***********. Their bad reviews exceed their good reviews by far. They do not even reply to the reviews. I want my parcel or a full refund!!!
0 replies
7 months ago
Outstanding service
I ordered an iPhone 8 for my daughter on the 21st of September. I very skeptical of buying a refurbished product online without viewing the product first. Well, I made the right choice by ordering. The phone was delivered within 2 days, just before her birthday, so I could surprise her. The package was also ideal for gifting and thanks for the sweets and heart warming note! Oh, Epic deals…. You literally made my month! Thank you so much for the outstanding service. If you need any tech deals go to their website, they also have flexible payment plan options like Payflex.
0 replies
14 months ago
Thumbs up to the Culinarium
I recently bought from the Culinarium and the experience was amazing. Before ordering online I called the store and spoke to Nkosi. A friendly consultant that assured me that my order would be delivered by the 31 of January 2025 as I wanted to use the item on the 1st of February 2025. The order arrived in time and I am very happy with their service and customer care experience. I recommend the Culinarium and I look forward to more purchases from the store. Keep up the good work!!!
0 replies
14 months ago
Truworths Vaal Mall *********** Customer Service
I'm writing a review about my disappointing experience with Karen, the store manager at Truworths Vaal Mall. On February 16, 2025, I visited the store to shop for my son using my partner's account. My partner had provided a signed letter with the required details, including ID numbers, store information, and purchase amount. Despite having all necessary documents, the sales consultant and manager, Karen, refused to assist me, citing the POPI Act. I was shocked, as I had used the same method at other Truworths stores without issue. Karen's attitude was rude and unprofessional, and she became defensive when I asked for her full name. After being dismissed, I informed her that I would write a negative review on Hello Peter. Her response was a mere nod, with no apology. The entire experience was frustrating, and my partner and I have decided to pay off the account and close it due to incompetence. Before going to the store my partner called the store to confirm all the required documents but the store's phone rang unanswered three times, Karen was rude and unapologetic, and she failed to provide adequate customer service.
0 replies
15 months ago
Rude staff
I have been studying with STADIO for the past year and have been struggling to pay my fees. I paid R8 000 in September 2024 and spoke to agent that I am in the process of getting a loan. Unfortunately, the loan was not approved because I did not have any credit record. I opened two store accounts and the bank told me to wait for 6 months so that I can build my credit record. On the 14th of January I received an email from Kamogelo Tlholoe regarding my outstanding tuition payment. I responded to her that I am in the process of getting a loan and I will pay as soon as the loan has gone through. She responded by saying “Kindly please advise once the loan has been approved.” Six days later I get a call from Kamogelo asking about my payment. I responded to her that I have made an arrangement and I am waiting for the bank to confirm my credit records for the loan to go through. The lady was extremely rude and told me that she is going to hand over my account to the lawyers and there were a few remarks she made but I couldn’t hear her. As I was about to ask her to repeat the statement she hung the phone on me. Now my question is, I did not ignore any of her calls nor any emails. I am willing to pay the money however I do not have the funds at the moment and the only way for me to get these funds is through a loan. So if she puts my account forward, I will be blacklisted which will hinder the process of getting the loan. I had even explained to her that I had to build my credit record. However she said she is going to hand over the account then hung up. STADIO finance team, particularly Kamogelo needs to work on their customer service skills and stop being personal!
53 replies
31 months ago
PAXI courier service inconvenience
Worst courier experience from PAXI courier services. I ordered hair from my supplier on the 3rd of October 2023. The supplier sent the parcel via PAXI JHB Mayfair, destination was set for store P4445. I received an SMS with details about delivery and I noticed that the destination store was incorrect, P4445 instead of P4448. I immediately alerted the supplier and they went to request for a reroute to store P4448. The reroute was done at 14:58, according to the route tracking. The courier collected the parcel from JHB Mayfair at 16:48 with the instruction to reroute the parcel. However the courier still delivered the parcel to P4445, while the reroute was done 2 hours before the collection. The parcel was due for the 10th of October. My costomer wanted to use the hair for an event this weekend (14th of October). Now the parcel is at a store in KZN and I'm told that the parcel will take another 3-5 working days to arrive in Vaal. What an inconvenience, my customer wants a refund because I have not delivered. This is a big inconvenience for my business!! I have to suffer a loss because someone didn't do their job.
0 replies
54 months ago
Ok furniture online catastrophe
I purchased a phone for my daughter from OK furniture online on the 19th September 2021. I have not received the phone till today 29th October 2021. I have called them countless of times but have not been able to speak to an operator as their line is always busy and I have put on hold for over 20 mins until I hang up. I sent them an email on Monday 25th October 2021 but they have not replied as yet. This is the worst online shopping experience I have received by far!! Stay away from OK furniture. Poor customer service!
0 replies
Review Distribution
5 Star
3 (30%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (70%)