SC
shafaa C
Active since Nov 2009
17
Reviews
0
Industries
Reviews
17 reviews3 months ago
Inefficiencies and lack of customer assistance priority queue
I was boarding and the hostesses called everyone and we had to line up some on the priority side and some not. Now the priority boarding sign is in the centre of the two boarding areas which doesn’t distinguish which one is priority or not. I went thru and was no 2 in the queue. The hostess check and eventually said I’m not priority and I must join the non priority queue. Wasn’t nice about it. More embarrassed me and told me to go the end of the non priority queue. Now I’m sitting and watching that there’s kovone in priority and the other line is reaching around the chairs down the aisle. One hostess is working the other one is watching here. She should have just ask that I move over to the non priority and not stand at the back of the non priority queue
0 replies
13 months ago
Arc stores/tudortech/DZA merchandising
I am extremely disappointed with both Dyson and ARC Stores. I am sitting with a R12,999 Dyson Airwrap purchased from the ARC Store in Menlyn, which has been faulty since June 2024 — the same month it was gifted to me. I immediately reported the issue to both Dyson and ARC, but after two months of delays, the unit was returned to me with the claim that “there was just a bit of dust” and no fault found. This is a brand-new Dyson, used only twice before it started switching off after 5-10 minutes. After the so-called “repair,” the situation worsened — the Airwrap now switches off after 2 minutes, and currently, it cuts out after just a few seconds. Despite escalating the matter to multiple contacts, including Shari Wishart (DZA Merchandising), Razia Abdul, Lebogang Lebelo, Austin Cokoto, and Fatima from Tudor Tech, nothing has been resolved. I have been left without a working hairdryer for nearly 9 months now. To make matters worse, ARC refuses to accept returns and instead directs customers to resolve issues externally through Dyson representatives like Shari. This is unacceptable for a premium product with this price tag. ARC Head Office, I urge you to take accountability, investigate this matter, and reconsider your partnership with Dyson. I am left with a defective product DZA and no support — this is not the standard one expects when purchasing from a reputable dealer
0 replies
46 months ago
SAMSUNG aircon units unreliable -a true story of disappointed after-sales service
My Samsung Wind-free aircon does not heat up. This results in a very uncomfortable work day for me, especially this time of the year when I need it the most. The first time I used my air conditioner on heat mode in May 2022, I realised that the aircon was not heating up. Actually, it heats up to 23 degrees and not 30 degrees as set on the aircon remote, then blows out this cooler air. I contacted AC direct to service and inspect the unit. After many calls to them, they eventually sent a senior technician on the 1st of June 2022 to test the unit. The senior technician was on the phone with Samsung as he was not experienced with fixing this problem. He left and asked me to run the aircon until it heats up. 5 hours later, it still didn’t heat up. I contacted AC direct and after numerous calls (of which none of them returned until I logged an issue on social media), AC direct sent out 3 technicians to investigate the problem. The problem was identified but not repaired. AC direct contacted me and indicated that they want to send another senior technician to investigate again whether there are additional issues! So now, after all this, I’m still sitting without my aircon, making my working environment uncomfortable. I usually associate the SAMSUNG brand with quality and brilliant after-sales service, but my mind has changed since this event. I now associate the SAMSUNG brand with poor quality aircon units, poor quality services, shortage of parts and the inability to replace the aircon unit without any issues. The question is why SAMSUNG is partnering up with distributors like AC direct to sell SAMSUNG products when it is clear they do not have the technical knowledge and experience to identify possible issues. Has SAMSUNG gone this far to destroy its brand by doing this? I am genuinely disappointed!
402 replies
47 months ago
Very very poor after sales service
<div>22479 - I found that my aircon was not heating up and contacted AC direct. AC direct indicated that they would phone me back, which they never did. Every other day I would call, and +++ would indicate that he would contact me and that he had emailed me. None of these instances materialised. Eventually, I got hold of +++ again, who stated that he had booked a service of my unit the Tuesday (all this time I had to contact AC direct to find out the progress-seems as they ran out of air-time-just speculating). Tuesday arrived; no AC direct to service my unit. I contacted +++ who indicated that in fact the service would take place on Thursday. The service technician came out and tried his best to resolve the issue. I found that it was still not heating up and contacted AC direct again. Again, AC direct (+++) did not come back to me after numerous calls. He indicated that he would ‘squeeze me in on the 23rd of June). I can’t see why I have to wait so long for AC direct to resolve the issue. When your strategy indicates that you want to expand, first and foremost, please see that you have competent staff that can respond honestly and in-time. I am deeply disappointed in my purchase and after-sale service and will not hesitate to recommend your company for future work.</div>
134 replies
53 months ago
Misleading: National trailor hire not a true national rental service
We rented a trailor in pretoria(Solomon mahlangi drive) to transport furniture to cape town st helena bay and we were told to drop the trailor off in Worcester which is 200km from where we live eventhough there is a drop off point in vredenburg 19 km from our home. This indicates that this isn't a national trailor service but a business model led around the convenience of the franchisee. I strongly recommend that customers confirm their drop off point and not take the advice of the supplier who j dictated to us that the branch I vredburg will accept our trailor return
0 replies
73 months ago
Coricraft outlet hiding away verg big defects with poor lighting
I contacted coricraft a few times after I purchased my 2 leather couches at their factory outlet in wynberg. When the couches arrived it was dirty and scratched all over. I paid a significant amount of money for the couches and coricraft management hasn't contacted me to resolve the issue.
105 replies
99 months ago
Audi hatfield poor client facing staff
Rushed to audi hatfield to replace the belly pan. Arrived at 15.30 and walked passed the ladies sitting near the coffee machine. Not long afterwards they made it clear amongst with their colleagues they don't know why clients come in so late as they wanted to go home. This attitude with the attitude of not greeting and maybe filling up of the coffee machine for weary traveller's leaves e never to come back to either purchase, service my vehicle or recommend your dealership to anyone. Audit hatfield management you forgot to train your people in general courteous relationships
0 replies
109 months ago
Bad/poor service and delivery from Netflorist
<p>After purchasing 10 items from Netflorist for mother’s day, I realised I will never again order from Netflorist. I specifically wrote a note on each gift for each of my siblings for mother’s day. When Netflorist delivered, the only thing written inside the card was the recipient’s name, no message and who it was from. </p> <p>Secondly, I indicated that all my mother’s gifts be delivered on mother’s day. To my surprise, one gift was delivered to my mother without a message and the sender’s name.</p> <p>Then on Sunday, my mother received 4 gifts one of which was very expensive. To her surprise she indicated to me not to order from netflorist as she received in her fruit basket 5 apples and 1 orange and 2 chocolates. This was not according to the description I ordered. Then finally she received a mother’s day gift from me which should’ve been delivered on mother’s day, was delivered on Tuesday the 16th May again without a message and senders name. I contacted netflorist to complain and I received a R 250 gift voucher for orders valued at almost R5000. Please take that voucher and give it to someone that will fall for the joke. You have disappointed me tremendously and I will ensure and swear that I will never recommend or use your service again. Thank you but no thank you</p> <p> </p>
0 replies
112 months ago
Loot has alot to learn from Takealot ito customer service
<p>Before I purchased a laptop from Loot.co.za, I contacted customer service and asked that should I order the laptop online on the 14th Jan would it arrive before the 17th Jan. Customer service confirmed that this would be the case and I went ahead and happily paid on the 14th. On the morning of the 15th I contacted customer service again. this time the supervisor indicated that someone would call me to tell me the exact date when delivery will take place. This is after they assured me that the item will be delivered on the 17th. There was no option on the online order form for speed services only economy services. This I was told by the supervisor was an option. </p> <p>Your company, LOOT.co.za has a lot to learn from other people in the industry like Takealot and Amazon. it is the first time I ordered through loot.co.za AND definitely the last and my recommendation to others will always be those that have been successful at customer service like Takealot and Amazon</p> <p> </p>
0 replies
113 months ago
Dial direct deliberate attempts to ignore hail damage claim and poor customer service
<p>Mid October 2016 we experienced extreme hail damage in the Free state. On our return a few days later i logged the claim online and continued to wait until this year for Dial direct to respond to my numerous attempts to get hold of the customer line and for dial direct to return our calls. Dial direct then because it was convenient for them contacted me a few days ago saying that a hail damage panelbeater which is approximately 70kms away from our home has been selected to do the repair work.. Since i opted for car hire they indicated that Europcar would provide me with the cheapest and smallest vehicle i.e. hyndai getz. Now the selected vehicle wouldnt have been a problem if it were in October 2016 but because my family is visiting from cape town i would need a bigger vehicle since I have budgeted space for January 2017 for their visit ito of car space. Imagine 7 people getting into a Hyndai getz because it was convenient for Dial direct to contact me in 2017 and give me a smaller vehicle. I kept after 5 calls, telling dial direct i need a bigger car which they relented and offered me a bigger vehicle to accomodate my visiting family of which they indicated to me i will have the car for less days since its a bigger car than the one originally allocated by them. to top it all off i went to europcar this morning, waiting 2 hours then being told they dont have any cars and that I have to go to europcar in hatfield to pick one up. I went ot hatfield and was told I need to pay R1300 deposit before I can have my rented vehicle. i contacted dial direct again and they indicated that they will phone me within a few minutes and see whether they could waiver this cost. I returned home from hatfield 40 kms away from my house without the rented behicle since dial direct did not contact me to indicate whether this deposit would be waived. To top it all off, i was not even given and indication what the costs was to repair the car. Is this not against FAIS compliance to indebt a client before the cost is actually known. Not only am i extremely disappointed that dial direct deliberately ignored my calls for 3 months, contacted me when it was convenient for them, a want to put me in a car quarter the size of my original car because its cheaper and the inconvienience for taking off from work and trying to attend to the hail damage. I hope I get my car delivered to me, my deposit waived and a panel beater with a quote selected in an area where we can both agree to!</p>
56 replies
Review Distribution
5 Star
1 (5.882352941176471%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (29.41176470588235%)
1 Star
11 (64.70588235294117%)