MK
Mohamed K
Active since Nov 2009
16
Reviews
0
Industries
Reviews
16 reviews4 months ago
Useless logistics company!
They are useless. I have a package to be collected for an international return. Supposed to be picked up within 2 days. No one turns up. I get into their website, insert the tracking number and it says " customer refrigerated a reschedule". This is a lie! Tried calling them, waited in the queue and then I get referred to a Whatsapp number. Tried the Whatsapp chat and I get referred to their email address. I emailed them and I get an automated response saying i should download their app. What a useless business. No way to communicate whatsoever.
0 replies
11 months ago
Bad Service
I'm extremely disappointed. I made an online payment using my Standard bank virtual card. Customs/SARS are now demanding proof of payment as they are contesting the value of the item. I cannot get proof of payment on the standard bank app. I then went to the standard bank prospecton branch. They got there told me I cannot get proof of payment and I should get it from the supplier. What nonsense! So if I pay someone using a virtual card and they claim they haven't received the money I have no recourse. How unprofessional. So SARS now wants to charge me a penalty of R500 and vat and customs if I cannot provide proof of payment. They will also keep the item. In addition I have never ever received a statement with any of my virtual card transactions. This is one of the reasons I'm moving away from Standard bank.
464 replies
29 months ago
Excellent Service
I submitted a claim for a burst geyser on Monday 13 Nov 2023 via the OUTsurance app on my phone at around 6am. Within a few minutes I received a call from a lady from OUTsurance with regards to the claim. A team from 25/7 Assist arrived at my home at around 8am. They then left and returned at around 10am with a new geyser. The old geyser was removed and the new one installed. They had to break open the trap door opening as the geyser was larger in diameter than the old one. These guys were very professional and neat with the installation. They cleaned up and swept before the left my home. OUTsurance then sent another company (KZN PROPERTY MAINTENANCE SERVICES) to repair the trap door. These guys were also very professional and did an excellent job. They rebuilt the trap door, painted and swept the area before they left. That's what I call good service!!
72 replies
30 months ago
Terrible Airconditioner! Never Again!
I had this air-conditioner installed in January 2023, and it has been nothing but trouble since. The guarantee means nothing. The company that installed it has been to my home many times. At one point, I had to pay R1200 despite it still being under guarantee. I called Alaska Air-Conditioning Durban today and was told that the installer, Coolit Air-conditioning, carries the technical guarantee, and they will supply the spare parts. So essentially, I have no guarantee. This Aircon is installed in the room of a disabled person. The guarantee expires in December 2023. I should have gone for a reputable and established brand like Samsung or Carrier instead. I'll just have to cut my losses, throw this thing out, and replace it with something else. What a waste of time and money.
0 replies
52 months ago
Excellent customer service!
I recently purchased a car cell phone charger. The charging cable was not in the box. When I contacted them they asked me to send them a few pics via WhatsApp. They then offered to refund my money or pass a credit. In addition they told me to keep the product. Now that's excellent service. I want expecting it!
0 replies
59 months ago
Good Service!
I buy almost all my tools from here. I recently bought a jump starter which failed within 2 weeks of me purchasing it. The unit literally burnt and melted. I took it back to the store in Springfield Park in Durban and was assisted by a gentleman by the name of Andre. No questions asked! He told me it was not supposed to happen and asked whether I wanted to take another one or wanted a refund. I asked for a refund and 3 days later the money was in my account. Now that's good service. I always get good service there though and I hope it stays that way.
0 replies
66 months ago
Bad Service from MTN - Dishonest Cheats!!
I am extremely angry. My father in law is 90 years old and I do an eft for his cellphone account which amounts to R208. I did an eft on 18 Nov 2020 and he has no airtime. He visited the Galleria Mall branch and spoke to a person or manager by the name of Jordache. They have his name with a different cell number. His name is Suleman Badat and his number is 073 271 5693. They have his name with the number 073 271 6693. This Jordache person convinced My father in law that the number doesn't matter and its only the name that matters. So in essence the money which I eft is going into someone else number. I have personally checked his phone - no airtime. the only time he has airtime is when he buys it from the local shop. This Jordache told my father in law that he is working there for 8 years and he knows what he is doing. So where is the money going to?? This is an absolute ripoff and they not prepared to fix it. Its disgraceful for MTN to take advantage of a 90 year old man like this. Thieves!!
0 replies
69 months ago
Bad Service!
I went to fill petrol today 26 Aug 2020 at the Caltex Service Station in Josiah Gumede road in Pinetown. This was between 11am and 11:35am. I switched off my ignition and waited. A petrol attendant came up to me and asked me "are you sorted". I asked him to fill up the tank. He looked at me and said "how come". I asked him what did he mean. He said "why are you parked here when your tank is on the other side". I told him that all the Bowser's were occupied and that's why I parked here. He pointed to the one on the right of my vehicle and said that "one is empty". I told him that when I got there that one was occupied and the vehicle had left after I parked here. I eventually told him to just forget it and I'll find another service station. I just didn't want to get into an argument with this guy. This has happened to me at this service station a few months before lockdown as well. They ask you to turn around and park somewhere else. They are just plain lazy. I've never had this at any other service station. At other service stations they just pull the hose across and fill up the tank irrespective of which side you park. Disgusting!
53 replies
72 months ago
Brilliant Service!
Brilliant service! Still offering good service during lockdown. I Whatsapped my list through to them at around 1:00 on a Saturday afternoon and my groceries were delivered to my door at 4:00. A lady even called me to tell me which items were not in stock. Now how's that for good service.
105 replies
87 months ago
Infoslips statements
Cell C started using infoslips for statements. This is rubbish. It doesn't work. I registered an account with infoslips a few times. Each time it says a confirmation has been emailed to me. I have never received an email so I cannot read my statements. Flying blind here! Why can't cell C simply email me a statement in pdf form which I can read? I have absolutely no idea of what I paying for! Bad bad!!
210 replies
Review Distribution
5 Star
4 (25%)
4 Star
0 (0%)
3 Star
1 (6.25%)
2 Star
5 (31.25%)
1 Star
6 (37.5%)