JR
Jabulile R
Active since May 2022
10
Reviews
0
Industries
Reviews
10 reviews13 months ago
MidCity's Unacceptable Service & Possible ***** 🚨
We need answers! In November, and while we were away in December for the holidays, we received an unreasonably high utility bill from MidCity. How is this possible when our home was unoccupied for most of the month? We immediately sent three emails to MidCity's customer service, but received no response. If you have a customer service email and contact number, why not use them to assist your clients? To investigate, we checked with our neighbors, and their rates did not increase—so why did ours? This raises serious concerns about *****ulent billing practices. Adding to the frustration: 📌 We never receive a detailed statement explaining why the rates fluctuate. 📌 Despite being a family of four (two adults & two children), our charges are unjustifiably high. 📌 Phone calls go unanswered, and when my husband finally got through, they kept him on hold until the call was dropped. This is completely unacceptable! We demand transparency, proper customer service, and immediate action. How many other customers are being overcharged without even knowing? MidCity, explain yourselves! 🚨
53 replies
13 months ago
Incorrect Billing on School Fees Statement
Last month, I received a school fees financial statement that included an incorrect charge for stationery. Since I had already provided the required stationery to the school, I raised a query with the Debtors Team to have this charge removed. I was advised by Paulinah Shabangu and Lisa Mudzingwa to contact the school directly. However, I believe this is a financial matter that falls under the Debtors Team’s responsibility and should be resolved by liaising with the school to verify the information. Unfortunately, this has not been done, as I continue to receive an uncorrected statement. Despite providing the necessary details, including the specific Royal School and grade, the issue remains unresolved. As the Head of Collections, Lisa Mudzingwa should have recognized that this is an internal matter for her team, not the parent, to address. However, I have yet to receive any feedback on the progress of my query. I am disappointed with the lack of customer service and follow-up. It raises concerns about whether communications from top-level management are being acknowledged and acted upon. I sincerely hope that this matter will now be handled by someone who is committed to effective problem-solving. Based on my past experience, I am confident that if this issue had been escalated to D. Hansungule, it would have been resolved within 24 hours. She has consistently demonstrated professionalism in handling academic queries and ensuring proper communication and feedback. I urge the Debtors Team to address this matter promptly. The current service level is unacceptable, and I expect immediate corrective action.
0 replies
18 months ago
Ok Furniture/Power Express PROTEA GLEN
We recently purchased a washing machine from OK Furniture, and upon delivery, we noticed that the box was wet. Concerned, we immediately called the store, and Thato answered the call. He informed us that all washing machines come with water, which left us shocked. We expressed that we were uncomfortable with this and requested that the washing machine be collected as we no longer wanted it. However, Thato refused, stating they would send a technician instead. I questioned why a technician was needed for a brand-new machine, and it raised concerns in my mind that we may have been sold a second-hand product. Today, I called again to inform the store that I would be returning the machine and would like a refund. I was bluntly told that there was "no way" I would be getting a refund as more than seven days had passed since the purchase. Thato's response was rude and dismissive. When I asked about the machine’s guarantee and whether he was aware of the contract I had signed, he was unhelpful and continued to be impolite throughout the conversation. His behavior and the threats he made over the phone were completely unprofessional. It seems Thato forgets that his position, though at a lower management level, has a significant impact on the company's reputation. His poor customer service and lack of professionalism are not only unacceptable but could harm OK Furniture’s standing. He clearly needs to develop better business management and customer service skills.
0 replies
22 months ago
Bad service suspended for nothing
They have suspended my account for no reason cause as they did get their monthly payment via debit order, im calling them im being told I can only be assisted on Monday, so I must be offline and my business my stop or spend more but im paying for wifi,this is not reliable last month I almost fail my online exams due of non connection, u can't get assistance immediately they critic customer service is very poor to the core, now I will be losing bread for my family,e being offline its a lose in my life n family, this is so selfish of you guys
0 replies
42 months ago
15 DAYS INSTALLATION FOR WIFI-
Since from the begin of the month waiting for their installation, Doing follow ups they don't get back to a client , Spoke to Allan Chabalala said he will sort us out ant the is a man called Tebogo sending him a texted that we are still no connected , he said he is very busy to assist we must all , When you give service to the client you must do all the follow ups till you are sure they are connected , Month end we must pay the full fee BUT wifi is still not active , what a bad service you are giving. why must we be sent to pillar to post to get a proper service .... The Service is truly bad... No we must call with our own money to get the service. Bad service is not good for a small growing company , Tumelo Mahlatsi you did a SALE now , and you forgot completely with the client regarding your service , Your skills are poor , please you must go for customer service training. You need money good service good sales
0 replies
46 months ago
Fraud activist Vodacom
What is VODAPAY, they went to my account and took my money , can i get my money back as you told Standard bank that the money is utilized. I dont even use anything that has to do with VODACOM , you did a fraud activity from my account sies, I want my money
268 replies
46 months ago
KOKI i did not receive my money as promised , since the 04th case was reported
As im still waiting a respond from standard back since they senyt me an email the the fraud happened to my account is now resolved i will be contacted email was sent of the 14-07-2022, still even today they have not tried anymean to concted me ive been calling them they take my contact number , iD AND CASE NUMBER , promised to be called back nothing , I lost money on the 04-07-2022 is toward monthend now still i have not receive my money , how the hell they think I'm surviving knowing the expensive economy we live in , KOKI from standard said will keep me updated and my money will be back on the 12th/07-2022 Today is the 19-07-2022, I'm very angry disappointed knowing that I've been baking with them for more than 15 years of my life , I'm must use my airtime to call listening to the voice prompt , still no answer , they are even failing they are on slogan , STANDARD BANK U HAVE BAD SERVICE , i don't encourage any SOUTH AFREICAN TO BANK WITH U as our money is not safe with u guys , FRAUD DEPARTMENT BUSY SEND AUTO REPLY EMAILS
134 replies
46 months ago
Online Fraud with bad service from VUYANI
I've been baking with Standard bank for more 20 years now , i receive an sms that standard bank is updating mu account then 2 OPT number , while i was on my way to the PRETORIA CBD branch i receive an sms thaT standard bank has paid R 7100 to VODAPAY, i dont know **** ,i reach the branch ladies there urgently call the fraud department which take them 16 mins to answer I spoke to VUYANI put me n hold for over 20mins , came back to me gave me CAS number said go and do affidafit and email it, ask him what happened exactly , he was just annoyed by my questions and said just go and do the affidafit what more do i want while trying to get clarity with such quick fraud in my account it was less than an hour reported but they could not trace my money who took it , even told the ladies there this is an inside Job , I NEED MY Money , been told with 6 weeks as for VUYANI HANGING THE CALL WHILE WAS ON THE LINE WITH HIM , Standard staff was very rude to me , i wont encourage anyone to bank with them as for a month ago Radio news said standard bank is the highest when it comes to online fraud , I need my money so i can move to other back that can give quick service , money is very sensitive while people work for standard back don't even give empathy wow , **** of a bank after so many years , how email sent with affidafit , Never been this hurt
268 replies
47 months ago
CAR SERVICE
Its a WOW, service i received , Past 3 year my car advisor was Edward he is very good and communicate very well and 02-06-2022 i met Aldin as my car advisor both gentlemen they have warm welcome and they explain in detail if the vehicle needs certain attention. When you call who ever answers you get a prompt respond , you don't hold to get assistance , Thanks to the lady who give out refreshments, her smile very friendly and always say have a great day and thank you , Thanks to the drivers who pick and drop us off Mr France and Mr Tom , very friendly , To Toyota , please keep up the team work and stay as family , i will recommend most people to come n do service at your dealership Thanks for doing follow up with your clients about your service keep up the great wonderful day
0 replies
48 months ago
Why taking a graduation opportunity from my hard work
I have studied with this Institution for 3 years and the service is terrible bad , i never owed them , suddenly got an email saying i cant attend Graduations , knowing their problem is on their side , cant speak of Tailor GRADUTION MANAGER rude lady who hang the call while trying to get answers, Ms Felicia Pillay she did not try anything. as was planning to enroll again in June , its a NO , rather go someone else I'm very disappointment how you treat students base on their RACE
74 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (90%)